Technical Support Analyst - 1st
- Hiring Organisation
- Gotpeople
- Location
- Northampton, Northamptonshire, East Midlands, United Kingdom
- Employment Type
- Permanent
- Salary
- £26,000
should have: · A minimum of 1 year experience working in a busy Technical Service Desk role, ideally at an MSP · Excellent customer service and communication skills (verbal and written) · Be able to drive to site · Ability to prioritise tasks on a busy and fast paced Service Desk · Ability … tool · Review RMM dashboard and apply remediation actions as indicated by our processes · Review regularly scheduled/automated actions as indicated by our processes Communication, Reporting and Risk · Escalate tickets that require Technical Support Analyst assistance · Communicate to the client the status of their ticket every step ...