Business Transformation Analyst - 12 months
- Hiring Organisation
- Delta Housing
- Location
- Chelmsford, Essex, United Kingdom
- Employment Type
- Full-Time
- Salary
- £54,314 per annum
experience. What you'll be doing Map current ("as-is") and future ("to-be") customer and colleague experiences. Gather and analyse customer, colleague and stakeholder feedback from multiple sources. Identify customer pain points, service failures, duplication, and inefficiencies. Translate customer and colleague insight into actionable improvement opportunities. Use qualitative … Proven experience of service design, customer experience design or business process improvement. Experience of mapping customer journeys and business processes. Strong workshop facilitation and stakeholder engagement skills Ability to analyse complex problems and identify practical solutions. Ability to influence stakeholders at all levels of the organisation. Please note ...