infrastructure. From maintaining servers and networks to leading technical projects, your work ensures our systems are resilient, scalable, and future-ready. You'll provide 3rd line support, contribute to strategicplanning, and play a key role in our digital transformation journey. This is a full-time position, working Monday to Friday, 37.5 hours per week. You'll follow More ❯
lead a growing multi-disciplinary team and partner with senior stakeholders across product, technology, risk, and operations to embed data into the core of decision-making, product design, and strategic planning. It’s a great fit for someone who blends technical depth, commercial thinking, and a passion for building high-performance data teams. What you’ll be doing: Own More ❯
lead a growing multi-disciplinary team and partner with senior stakeholders across product, technology, risk, and operations to embed data into the core of decision-making, product design, and strategic planning. It’s a great fit for someone who blends technical depth, commercial thinking, and a passion for building high-performance data teams. What you’ll be doing: Own More ❯
and written communication skills, attention to detail, customer service and interpersonal skills. • Ability to work independently and manage one’s time. • Knowledge of business and management principles involved in strategic planning. • Previous experience with computer applications, such as Microsoft Word and Excel; Enterprise Application experience a plus. • Ability to Develop, review and map processes, workflows, and technical documentation • Demonstrated More ❯
City of London, London, United Kingdom Hybrid / WFH Options
Morgan McKinley
and written communication skills, attention to detail, customer service and interpersonal skills. • Ability to work independently and manage one’s time. • Knowledge of business and management principles involved in strategic planning. • Previous experience with computer applications, such as Microsoft Word and Excel; Enterprise Application experience a plus. • Ability to Develop, review and map processes, workflows, and technical documentation • Demonstrated More ❯
london, south east england, united kingdom Hybrid / WFH Options
Morgan McKinley
and written communication skills, attention to detail, customer service and interpersonal skills. • Ability to work independently and manage one’s time. • Knowledge of business and management principles involved in strategic planning. • Previous experience with computer applications, such as Microsoft Word and Excel; Enterprise Application experience a plus. • Ability to Develop, review and map processes, workflows, and technical documentation • Demonstrated More ❯
london (city of london), south east england, united kingdom Hybrid / WFH Options
Morgan McKinley
and written communication skills, attention to detail, customer service and interpersonal skills. • Ability to work independently and manage one’s time. • Knowledge of business and management principles involved in strategic planning. • Previous experience with computer applications, such as Microsoft Word and Excel; Enterprise Application experience a plus. • Ability to Develop, review and map processes, workflows, and technical documentation • Demonstrated More ❯
slough, south east england, united kingdom Hybrid / WFH Options
Morgan McKinley
and written communication skills, attention to detail, customer service and interpersonal skills. • Ability to work independently and manage one’s time. • Knowledge of business and management principles involved in strategic planning. • Previous experience with computer applications, such as Microsoft Word and Excel; Enterprise Application experience a plus. • Ability to Develop, review and map processes, workflows, and technical documentation • Demonstrated More ❯
and written communication skills, attention to detail, customer service and interpersonal skills. Ability to work independently and manage one’s time. Knowledge of business and management principles involved in strategic planning. Previous experience with computer applications, such as Microsoft Word and Excel; Enterprise Application experience a plus. Ability to Develop, review and map processes, workflows, and technical documentation Demonstrated More ❯
and written communication skills, attention to detail, customer service and interpersonal skills. Ability to work independently and manage one’s time. Knowledge of business and management principles involved in strategic planning. Previous experience with computer applications, such as Microsoft Word and Excel; Enterprise Application experience a plus. Ability to Develop, review and map processes, workflows, and technical documentation Demonstrated More ❯
and written communication skills, attention to detail, customer service and interpersonal skills. Ability to work independently and manage one’s time. Knowledge of business and management principles involved in strategic planning. Previous experience with computer applications, such as Microsoft Word and Excel; Enterprise Application experience a plus. Ability to Develop, review and map processes, workflows, and technical documentation Demonstrated More ❯
and written communication skills, attention to detail, customer service and interpersonal skills. Ability to work independently and manage one’s time. Knowledge of business and management principles involved in strategic planning. Previous experience with computer applications, such as Microsoft Word and Excel; Enterprise Application experience a plus. Ability to Develop, review and map processes, workflows, and technical documentation Demonstrated More ❯
london (city of london), south east england, united kingdom
Russell Tobin
and written communication skills, attention to detail, customer service and interpersonal skills. Ability to work independently and manage one’s time. Knowledge of business and management principles involved in strategic planning. Previous experience with computer applications, such as Microsoft Word and Excel; Enterprise Application experience a plus. Ability to Develop, review and map processes, workflows, and technical documentation Demonstrated More ❯
Plan Mental health first aiders ShareBuy MORE Choices flexible benefits Enhanced parental leave schemes Job Purpose We are seeking an experienced and dynamic Portfolio Manager for our Transformation and Strategic programs directorate to lead the delivery and management of a portfolio of transformation programmes and projects within the Customer and Technology area. We are particularly interested in candidates with … experience in customer billing migration. The successful candidate will be responsible for the strategic priorities alignment, driving consistent application of portfolio management and enabling the delivery of measurable outcomes. This role requires an experienced strategic thinker and the ability to drive results with tenacity and a strong delivery focus, demonstrating the ability to cut through complexity and ambiguity … performing team which includes program and project managers you will be a key member of the Change and Transformation leadership team, driving one UU change agenda. Accountabilities & Responsibilities Lead strategicplanning, prioritisation, and resource optimisation across programmes and projects in the functional change portfolio. Partner with executive leaders to shape investment decisions, balancing risk, value, capacity, and change More ❯
Birmingham, West Midlands, United Kingdom Hybrid / WFH Options
DWP Digital
delivery of digital initiatives in DWP, as we transform the way we work, and how customers interact with our services. You'll need deep knowledge of organisational strategy, business planning, and cross-functional collaboration. By integrating insights across delivery, finance, architecture, and service, you'll enable informed decision-making and ensure better outcomes. We need you to maintain momentum … across complex programmes and ensuring governance and assurance are embedded throughout. You'll develop roadmaps and high-value initiatives, guiding teams through planning and assurance while maintaining oversight of performance. You will drive better services, reduce risk and enable DWP to achieve our goals with confidence - aligned, well-governed, and effectively prioritised. What skills, knowledge and experience will you … portfolios in a complex organisation, setting portfolio standards and providing independent portfolio assurance to senior leaders. Experience of working with organisational objectives and ambitions to shape and influence Digital strategicplanning and priorities. Experience contributing to improvements in portfolio processes, such as how work is prioritised, tracked, or reported. You take ownership of critical improvement activities, embedding consistent More ❯
Manchester, North West, United Kingdom Hybrid / WFH Options
DWP Digital
delivery of digital initiatives in DWP, as we transform the way we work, and how customers interact with our services. You'll need deep knowledge of organisational strategy, business planning, and cross-functional collaboration. By integrating insights across delivery, finance, architecture, and service, you'll enable informed decision-making and ensure better outcomes. We need you to maintain momentum … across complex programmes and ensuring governance and assurance are embedded throughout. You'll develop roadmaps and high-value initiatives, guiding teams through planning and assurance while maintaining oversight of performance. You will drive better services, reduce risk and enable DWP to achieve our goals with confidence - aligned, well-governed, and effectively prioritised. What skills, knowledge and experience will you … portfolios in a complex organisation, setting portfolio standards and providing independent portfolio assurance to senior leaders. Experience of working with organisational objectives and ambitions to shape and influence Digital strategicplanning and priorities. Experience contributing to improvements in portfolio processes, such as how work is prioritised, tracked, or reported. You take ownership of critical improvement activities, embedding consistent More ❯
Leeds, West Yorkshire, Yorkshire, United Kingdom Hybrid / WFH Options
DWP Digital
delivery of digital initiatives in DWP, as we transform the way we work, and how customers interact with our services. You'll need deep knowledge of organisational strategy, business planning, and cross-functional collaboration. By integrating insights across delivery, finance, architecture, and service, you'll enable informed decision-making and ensure better outcomes. We need you to maintain momentum … across complex programmes and ensuring governance and assurance are embedded throughout. You'll develop roadmaps and high-value initiatives, guiding teams through planning and assurance while maintaining oversight of performance. You will drive better services, reduce risk and enable DWP to achieve our goals with confidence - aligned, well-governed, and effectively prioritised. What skills, knowledge and experience will you … portfolios in a complex organisation, setting portfolio standards and providing independent portfolio assurance to senior leaders. Experience of working with organisational objectives and ambitions to shape and influence Digital strategicplanning and priorities. Experience contributing to improvements in portfolio processes, such as how work is prioritised, tracked, or reported. You take ownership of critical improvement activities, embedding consistent More ❯
Sheffield, South Yorkshire, Yorkshire, United Kingdom Hybrid / WFH Options
DWP Digital
delivery of digital initiatives in DWP, as we transform the way we work, and how customers interact with our services. You'll need deep knowledge of organisational strategy, business planning, and cross-functional collaboration. By integrating insights across delivery, finance, architecture, and service, you'll enable informed decision-making and ensure better outcomes. We need you to maintain momentum … across complex programmes and ensuring governance and assurance are embedded throughout. You'll develop roadmaps and high-value initiatives, guiding teams through planning and assurance while maintaining oversight of performance. You will drive better services, reduce risk and enable DWP to achieve our goals with confidence - aligned, well-governed, and effectively prioritised. What skills, knowledge and experience will you … portfolios in a complex organisation, setting portfolio standards and providing independent portfolio assurance to senior leaders. Experience of working with organisational objectives and ambitions to shape and influence Digital strategicplanning and priorities. Experience contributing to improvements in portfolio processes, such as how work is prioritised, tracked, or reported. You take ownership of critical improvement activities, embedding consistent More ❯
Blackpool, Lancashire, North West, United Kingdom Hybrid / WFH Options
DWP Digital
delivery of digital initiatives in DWP, as we transform the way we work, and how customers interact with our services. You'll need deep knowledge of organisational strategy, business planning, and cross-functional collaboration. By integrating insights across delivery, finance, architecture, and service, you'll enable informed decision-making and ensure better outcomes. We need you to maintain momentum … across complex programmes and ensuring governance and assurance are embedded throughout. You'll develop roadmaps and high-value initiatives, guiding teams through planning and assurance while maintaining oversight of performance. You will drive better services, reduce risk and enable DWP to achieve our goals with confidence - aligned, well-governed, and effectively prioritised. What skills, knowledge and experience will you … portfolios in a complex organisation, setting portfolio standards and providing independent portfolio assurance to senior leaders. Experience of working with organisational objectives and ambitions to shape and influence Digital strategicplanning and priorities. Experience contributing to improvements in portfolio processes, such as how work is prioritised, tracked, or reported. You take ownership of critical improvement activities, embedding consistent More ❯
Newcastle Upon Tyne, Tyne and Wear, North East, United Kingdom Hybrid / WFH Options
DWP Digital
delivery of digital initiatives in DWP, as we transform the way we work, and how customers interact with our services. You'll need deep knowledge of organisational strategy, business planning, and cross-functional collaboration. By integrating insights across delivery, finance, architecture, and service, you'll enable informed decision-making and ensure better outcomes. We need you to maintain momentum … across complex programmes and ensuring governance and assurance are embedded throughout. You'll develop roadmaps and high-value initiatives, guiding teams through planning and assurance while maintaining oversight of performance. You will drive better services, reduce risk and enable DWP to achieve our goals with confidence - aligned, well-governed, and effectively prioritised. What skills, knowledge and experience will you … portfolios in a complex organisation, setting portfolio standards and providing independent portfolio assurance to senior leaders. Experience of working with organisational objectives and ambitions to shape and influence Digital strategicplanning and priorities. Experience contributing to improvements in portfolio processes, such as how work is prioritised, tracked, or reported. You take ownership of critical improvement activities, embedding consistent More ❯
handsworth, yorkshire and the humber, united kingdom Hybrid / WFH Options
DWP Digital
delivery of digital initiatives in DWP, as we transform the way we work, and how customers interact with our services. You'll need deep knowledge of organisational strategy, business planning, and cross-functional collaboration. By integrating insights across delivery, finance, architecture, and service, you'll enable informed decision-making and ensure better outcomes. We need you to maintain momentum … across complex programmes and ensuring governance and assurance are embedded throughout. You'll develop roadmaps and high-value initiatives, guiding teams through planning and assurance while maintaining oversight of performance. You will drive better services, reduce risk and enable DWP to achieve our goals with confidence - aligned, well-governed, and effectively prioritised. What skills, knowledge and experience will you … portfolios in a complex organisation, setting portfolio standards and providing independent portfolio assurance to senior leaders. Experience of working with organisational objectives and ambitions to shape and influence Digital strategicplanning and priorities. Experience contributing to improvements in portfolio processes, such as how work is prioritised, tracked, or reported. You take ownership of critical improvement activities, embedding consistent More ❯
bradford, yorkshire and the humber, united kingdom Hybrid / WFH Options
DWP Digital
delivery of digital initiatives in DWP, as we transform the way we work, and how customers interact with our services. You'll need deep knowledge of organisational strategy, business planning, and cross-functional collaboration. By integrating insights across delivery, finance, architecture, and service, you'll enable informed decision-making and ensure better outcomes. We need you to maintain momentum … across complex programmes and ensuring governance and assurance are embedded throughout. You'll develop roadmaps and high-value initiatives, guiding teams through planning and assurance while maintaining oversight of performance. You will drive better services, reduce risk and enable DWP to achieve our goals with confidence - aligned, well-governed, and effectively prioritised. What skills, knowledge and experience will you … portfolios in a complex organisation, setting portfolio standards and providing independent portfolio assurance to senior leaders. Experience of working with organisational objectives and ambitions to shape and influence Digital strategicplanning and priorities. Experience contributing to improvements in portfolio processes, such as how work is prioritised, tracked, or reported. You take ownership of critical improvement activities, embedding consistent More ❯
preston, lancashire, north west england, united kingdom Hybrid / WFH Options
DWP Digital
delivery of digital initiatives in DWP, as we transform the way we work, and how customers interact with our services. You'll need deep knowledge of organisational strategy, business planning, and cross-functional collaboration. By integrating insights across delivery, finance, architecture, and service, you'll enable informed decision-making and ensure better outcomes. We need you to maintain momentum … across complex programmes and ensuring governance and assurance are embedded throughout. You'll develop roadmaps and high-value initiatives, guiding teams through planning and assurance while maintaining oversight of performance. You will drive better services, reduce risk and enable DWP to achieve our goals with confidence - aligned, well-governed, and effectively prioritised. What skills, knowledge and experience will you … portfolios in a complex organisation, setting portfolio standards and providing independent portfolio assurance to senior leaders. Experience of working with organisational objectives and ambitions to shape and influence Digital strategicplanning and priorities. Experience contributing to improvements in portfolio processes, such as how work is prioritised, tracked, or reported. You take ownership of critical improvement activities, embedding consistent More ❯
sunderland, tyne and wear, north east england, united kingdom Hybrid / WFH Options
DWP Digital
delivery of digital initiatives in DWP, as we transform the way we work, and how customers interact with our services. You'll need deep knowledge of organisational strategy, business planning, and cross-functional collaboration. By integrating insights across delivery, finance, architecture, and service, you'll enable informed decision-making and ensure better outcomes. We need you to maintain momentum … across complex programmes and ensuring governance and assurance are embedded throughout. You'll develop roadmaps and high-value initiatives, guiding teams through planning and assurance while maintaining oversight of performance. You will drive better services, reduce risk and enable DWP to achieve our goals with confidence - aligned, well-governed, and effectively prioritised. What skills, knowledge and experience will you … portfolios in a complex organisation, setting portfolio standards and providing independent portfolio assurance to senior leaders. Experience of working with organisational objectives and ambitions to shape and influence Digital strategicplanning and priorities. Experience contributing to improvements in portfolio processes, such as how work is prioritised, tracked, or reported. You take ownership of critical improvement activities, embedding consistent More ❯
our Tier 1 & Tier 2 support functions. You will play a crucial role in ensuring consistent, high-quality service delivery across all customer interactions, driving operational efficiency, and supporting strategic objectives aligned with client SLAs, KPIs, and business growth. Responsible for a team of approximately 20 people with team leaders and Service Delivery Managers (SDM's). Responsibilities: Lead … Account Managers, and Technical Escalation teams to resolve issues and deliver continuous service improvement. Drive standardisation and automation of helpdesk processes to enhance service quality and efficiency. Manage resource planning, including workforce management, shift patterns, and holiday cover. Support the onboarding of new clients and services into the helpdesk function. Manage vendor and tool relationships relevant to the helpdesk … platform (e.g., ticketing systems, telephony, monitoring tools). Contribute to strategicplanning, budgeting, and operational forecasting for the helpdesk unit. Requirements: 5+ years in IT service desk or helpdesk operations, with 2+ years in a management role. Experience in a high-volume MSP or enterprise IT environment. Strong understanding of ITIL framework; ITIL Foundation certification minimum. Proven leadership More ❯