Newcastle Upon Tyne, Tyne and Wear, North East, United Kingdom
Nextech Group Limited
Job Title: IT Engineer Location: Newcastle Salary: Up to £30,000 Job Description - We are looking for a dynamic and customer-focused TechnicalSupport Engineer to join our team in Newcastle. As a TechnicalSupport Engineer, you will play a crucial role in providing top-notch technicalsupport to our clients, ensuring their IT … administration Excellent experience with Microsoft technologies Good general knowledge of networking and technologies: TCP/IP stack, concept of VLANs and firewalls, wireless configurations 2 years+ of 1st line technical helpdesk environment 2 years + of a 2nd line technicalsupport environment Firewall Implementations -Fortigate/Cisco/Sonicwall/Watchguard Backup Solutions - Azure/Veeam Virtualisation More ❯
EXCITING OPPORTUNITY FOR A 2ND LINE SUPPORT ENGINEER TO JOIN A LEADING TECHNOLOGY SERVICES PROVIDER Salary up to £30,000 p/a + benefits Dynamic environment with exposure to cutting-edge IT infrastructure Technical client support role, ideal for experienced Windows Server engineers Opportunity to grow within a fast-paced, customer-focused technology company ABOUT THE … CLIENT: Our client is a nationally recognised provider of managed IT services, specialising in delivering high-quality connectivity and support solutions to customers across multiple sectors. With a track record spanning over 20 years, they pride themselves on offering reliable and tailored technology services, backed by a highly skilled and collaborative team. They continue to expand as a leader … in their space, serving a diverse and growing client base. A GLIMPSE AT THE BENEFITS/CULTURE: Supportive and team-oriented workplace culture Clear pathways for technical development and certification Flexible working options and shift patterns Access to industry training and mentorship Modern office environment with the latest tools and tech 2ND LINE SUPPORT ENGINEER ROLE: As a More ❯
Chertsey, Surrey, South East, United Kingdom Hybrid / WFH Options
Tekuchi
An opportunity is open within our team for an enthusiastic TechnicalSupport and Audio/Visual (A/V) Engineer to install, maintain, and support interactive solutions and hardware at our offices, client sales centres, and events across London, the UK, and overseas. Our interactive software runs on touchscreens, tablets, and large format media walls, integrating with … architectural model lighting systems and other devices for seamless presentations. The Role As a TechnicalSupport Engineer, youll work across teams, handling a mix of technicalsupport, IT+A/V installations, management and installation of exhibition rental equipment, and system maintenance. Key Responsibilities: Monitor and maintain client and in-house systems to ensure smooth operation. Provide … first-line technicalsupport, troubleshooting and resolving issues. Install, update, and maintain Tekuchis interactive software remotely and on-site. Set up and maintenance of touchscreens, network hardware, architectural lighting controllers, and A/V equipment. Liaise with client IT teams to ensure optimal network infrastructure for our systems. Assist with in-house IT infrastructure maintenance and organisation of More ❯
actionable data insights. We partner with public and private institutions globally to elevate safety standards and operational efficiency. Role Overview We are seeking a highly motivated and technically skilled TechnicalSupport Engineer to join our growing team. As the first point of contact for our UK clients, you will be instrumental in diagnosing and resolving technical issues … the ability to troubleshoot complex hardware-software systems in real time. Key Responsibilities Play a crucial role in delivering hundreds of parallel implementations for a diverse range of customers Support the remote technical teams to diagnose, troubleshoot, and resolve technical issues with existing sites and those in the project delivery phase Act as the primary technical in-person liaison for UK-based clients and partners Develop the technical skills required to deputise for the implementation engineers as required Support customers through system setup, calibration, and routine maintenance procedures as required Participate in the development of support and implementation best practices and knowledge base content Directly reporting to the Head of UK Customer More ❯
City of London, London, United Kingdom Hybrid / WFH Options
Lynxight
actionable data insights. We partner with public and private institutions globally to elevate safety standards and operational efficiency. Role Overview We are seeking a highly motivated and technically skilled TechnicalSupport Engineer to join our growing team. As the first point of contact for our UK clients, you will be instrumental in diagnosing and resolving technical issues … the ability to troubleshoot complex hardware-software systems in real time. Key Responsibilities Play a crucial role in delivering hundreds of parallel implementations for a diverse range of customers Support the remote technical teams to diagnose, troubleshoot, and resolve technical issues with existing sites and those in the project delivery phase Act as the primary technical in-person liaison for UK-based clients and partners Develop the technical skills required to deputise for the implementation engineers as required Support customers through system setup, calibration, and routine maintenance procedures as required Participate in the development of support and implementation best practices and knowledge base content Directly reporting to the Head of UK Customer More ❯
TechnicalSupport Specialist - French, Alexa Information & Ads Job ID: Evi Technologies Limited At the intersection of AI and natural language understanding, voice-assistant technology is one of the most exciting industries to work in today. Alexa is Amazon's voice AI. Alexa lives in the cloud and is happy to help anywhere there's internet access and a … might interact with Alexa. If you are a proactive, adaptable, and quality-driven professional who thrives in a collaborative environment, we invite you to apply for this French-speaking Support Engineer role in our Cambridge office. This is an excellent opportunity to leverage your technical expertise and language skills to make a direct impact on customer satisfaction and … team metrics. Key job responsibilities As a native French-speaking Support Engineer based out of our Cambridge office, you will be responsible for providing high-quality technicalsupport to Alexa Question & Answering (Q&A) internal and external customers. In the role, you can expect to: - Follow workflows with strong guidelines to localize and scale Alexa's Q More ❯
TechnicalSupport Specialist- German, Alexa Information & Ads Job ID: Evi Technologies Limited At the intersection of AI and natural language understanding, voice-assistant technology is one of the most exciting industries to work in today. Alexa is Amazon's voice AI. Alexa lives in the cloud and is happy to help anywhere there's internet access and a … might interact with Alexa. If you are a proactive, adaptable, and quality-driven professional who thrives in a collaborative environment, we invite you to apply for this German-speaking Support Engineer role in our Cambridge office. This is an excellent opportunity to leverage your technical expertise and language skills to make a direct impact on customer satisfaction and … team metrics. Key job responsibilities As a native German-speaking Support Engineer based out of our Cambridge office, you will be responsible for providing high-quality technicalsupport to Alexa Question & Answering (Q&A) internal and external customers. In the role, you can expect to: - Follow workflows with strong guidelines to localize and scale Alexa's Q More ❯
learning opportunities - just to name a few! Job Description Your Career We are looking for a highly motivated and customer-focused professional. As part of the global Cortex XSIAM support team, you will serve our customer base by providing technicalsupport, by answering incoming support inquiries and managing escalations, phone calls, and emails in an effective … first class support. We’ve been recognized for it as an industry leader and we’re dedicated to continuing this standard. In this role, you will work with our technical account managers to personalize our customer’s experience. You will learn your client’s business objectives in and out within their technical environment and focus on mitigating risks … and resolving any technical issues in their networks. You’re close to the deployment of cybersecurity solutions – and we need you to recognize risks before they arise. You get a thrill from seeking out complex issues and finding their resolutions – and you don’t wait for those issues to escalate from our clients. Instead, you find them. You’ll More ❯
eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few! Job Description Your Impact Provide designated technicalsupport to customers as outlined by the statement of work and industry best practices Respond to user-reported issues in adherence to established Service Level Agreements Triage customer reported issues … project management skills, with validated results working as a trusted advisor to drive business value for customers, including the ability to interact with client teams at various levels of technical and non-technical depth BS/MS or equivalent experience required or equivalent military experience required Experience with scripting including Python, JSON, YAML, and Bash - plus … years of relevant experience with strong communication and customer service skills Additional Information The Team Our technicalsupport team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn’t stop once they sign More ❯
learning opportunities - just to name a few! Job Description Your Career We are looking for a highly motivated and customer-focused professional. As part of the global Cortex XSIAM support team, you will serve our customer base by providing technicalsupport, by answering incoming support inquiries and managing escalations, phone calls, and emails in an effective … first class support. We’ve been recognized for it as an industry leader and we’re dedicated to continuing this standard. In this role, you will work with our technical account managers to personalize our customer’s experience. You will learn your client’s business objectives in and out within their technical environment and focus on mitigating risks … and resolving any technical issues in their networks. You’re close to the deployment of cybersecurity solutions – and we need you to recognize risks before they arise. You get a thrill from seeking out complex issues and finding their resolutions – and you don’t wait for those issues to escalate from our clients. Instead, you find them. You’ll More ❯
eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few! Job Description Your Impact Provide designated technicalsupport to customers as outlined by the statement of work and industry best practices Respond to user-reported issues in adherence to established Service Level Agreements Triage customer reported issues … project management skills, with validated results working as a trusted advisor to drive business value for customers, including the ability to interact with client teams at various levels of technical and non-technical depth BS/MS or equivalent experience required or equivalent military experience required Experience with scripting including Python, JSON, YAML, and Bash - plus … years of relevant experience with strong communication and customer service skills Additional Information The Team Our technicalsupport team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn’t stop once they sign More ❯
learning opportunities - just to name a few! Job Description Your Career We are looking for a highly motivated and customer-focused professional. As part of the global Cortex XSIAM support team, you will serve our customer base by providing technicalsupport, by answering incoming support inquiries and managing escalations, phone calls, and emails in an effective … first class support. We’ve been recognized for it as an industry leader and we’re dedicated to continuing this standard. In this role, you will work with our technical account managers to personalize our customer’s experience. You will learn your client’s business objectives in and out within their technical environment and focus on mitigating risks … and resolving any technical issues in their networks. You’re close to the deployment of cybersecurity solutions – and we need you to recognize risks before they arise. You get a thrill from seeking out complex issues and finding their resolutions – and you don’t wait for those issues to escalate from our clients. Instead, you find them. You’ll More ❯
Demonstrate deep subject matter expertise in our core technologies, as well as at least one other technology specialty, and develop expertise in a second area of specialty. Provide advanced technicalsupport to customers via phone, online, chat, and email and use tools and advanced expertise to pull and effectively analyse logs, traces, packet captures, etc. to determine root … during isolation, correction, and implementation of any delivered resolution. Develop and maintain consistent and exemplary performance on all key performance indicators, modelling a higher-level achievement for level 1 TechnicalSupport Engineers as well as your peers at the same job level. Properly de-escalate customers through expert communication and resource engagement, ensuring that all customers that you … and escalated cases. Demonstrate a deep understanding of networking technologies and how they are utilized by our products, platform, and customers. Expert at reading and analying network and other technical diagrams to aid in problem diagnosis and resolution, and often provide mentoring to colleagues to improve their technical abilities. Provide training to colleagues in real time as you More ❯
Robotics TechnicalSupport Engineer, Amazon Robotics TechnicalSupport (ARTS) Job ID: Amazon Development Centre (London) Limited - C26 Are you an engineer looking for more challenging and impactful work? Do you thrive on solving complex technical problems while keeping customer success at the forefront? If so, Amazon has the perfect opportunity for you! Amazon Robotics is … growing its TechnicalSupport Engineering team in London, and we're looking for talented engineers to join us. Our team brings together deep technical expertise, a passion for problem-solving, and a commitment to operational excellence-keeping over one million Amazon Robotics systems running 24/7. New to robotics? No problem! We value your strong technical … need to succeed. Join us at Amazon Robotics and see how your work can drive innovation and make a real impact! Key job responsibilities: Service Restoration: Investigate and resolve technical issues through our in-house ticketing system. Leverage data sources and logs to diagnose hardware or software faults within the Amazon Robotics environment, including robotics performance issues, server disruptions More ❯
standard procedures for proper escalation of unresolved issues to the appropriate internal teams Job Overview To directly and positively impact revenue and customer satisfaction by assisting our customers with technical problems when using our products and services. Technical Customer Support Engineer responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionality. You … help maintain our reputation as a company that offers excellent customer support. Responsibilities Undertake activities in accordance with our ISO 13485 Medical Device Quality Management System. Diagnose and troubleshoot technical issues. Ask customers targeted questions to quickly understand the root of the problem. Track computer system issues through to resolution, within agreed time limits. Talk clients through a series … of software development processes and technologies Strong experience of Microsoft Windows server and desktop operating systems Excellent knowledge and experience of Microsoft SQL Server Proven work experience as a TechnicalSupport Engineer, Application Support Engineer or similar role Ability to provide step-by-step technical help, both written and verbal Ability to diagnose and troubleshoot technical issues. Excellent More ❯
TechnicalSupport Analyst - London - Permanent - £50,000 per annum **Onsite role 5 days per week in the office** A fantastic opportunity has arisen for an TechnicalSupport Analyst to join our London based global law firm on a permanent basis. Key Responsibilities Provide end-user support for firm-approved applications including Microsoft Office, Outlook, Adobe … Acrobat, iManage, Litera ChangePro, InTapp Time, and BigHand Support remote computing solutions (VPN, VMware) and assist with videoconferencing across internal and external locations Configure, install, and maintain software, PCs, laptops, printers, and networking hardware Maintain accurate hardware inventory and coordinate equipment relocation Work collaboratively with other Technology team members on installations, upgrades, training, and documentation What You Bring A … problem-solving mindset and the ability to collaborate across teams Strong analytical skills for troubleshooting, diagnosing, and resolving tech issues Experience with hardware/software installations, technical documentation, and user training Professional interpersonal skills and confidence working with all levels of the firm In-depth knowledge of standard software applications and hardware components Experience working within a law firm More ❯
TechnicalSupport Analyst - London - Permanent - £50,000 per annum **Onsite role 5 days per week in the office** A fantastic opportunity has arisen for an TechnicalSupport Analyst to join our London based global law firm on a permanent basis. Key Responsibilities Provide end-user support for firm-approved applications including Microsoft Office, Outlook, Adobe … Acrobat, iManage, Litera ChangePro, InTapp Time, and BigHand Support remote computing solutions (VPN, VMware) and assist with videoconferencing across internal and external locations Configure, install, and maintain software, PCs, laptops, printers, and networking hardware Maintain accurate hardware inventory and coordinate equipment relocation Work collaboratively with other Technology team members on installations, upgrades, training, and documentation What You Bring A … problem-solving mindset and the ability to collaborate across teams Strong analytical skills for troubleshooting, diagnosing, and resolving tech issues Experience with hardware/software installations, technical documentation, and user training Professional interpersonal skills and confidence working with all levels of the firm In-depth knowledge of standard software applications and hardware components Experience working within a law firm More ❯
TechnicalSupport Analyst - London - Permanent - £50,000 per annum **Onsite role 5 days per week in the office** A fantastic opportunity has arisen for an TechnicalSupport Analyst to join our London based global law firm on a permanent basis. Key Responsibilities Provide end-user support for firm-approved applications including Microsoft Office, Outlook, Adobe … Acrobat, iManage, Litera ChangePro, InTapp Time, and BigHand Support remote computing solutions (VPN, VMware) and assist with videoconferencing across internal and external locations Configure, install, and maintain software, PCs, laptops, printers, and networking hardware Maintain accurate hardware inventory and coordinate equipment relocation Work collaboratively with other Technology team members on installations, upgrades, training, and documentation What You Bring A … problem-solving mindset and the ability to collaborate across teams Strong analytical skills for troubleshooting, diagnosing, and resolving tech issues Experience with hardware/software installations, technical documentation, and user training Professional interpersonal skills and confidence working with all levels of the firm In-depth knowledge of standard software applications and hardware components Experience working within a law firm More ❯
Technical Engineer – £32,000–£45,000 – Leeds or Stonehouse The Role Are you an experienced IT and telecoms professional with a passion for solving technical issues and delivering exceptional service? Whether you're a seasoned Support Engineer ready to step up, or a Senior Engineer looking for a broader hands-on role, this opportunity could be the … perfect fit. We’re looking for a versatile and proactive Technical Engineers to join our growing team. Responsible for resolving a wide range of technical issues, supporting cloud and on-premise systems, and contributing to infrastructure projects. You’ll also act as a key escalation point for the Support team and help shape best practices across our … IT services. This role is based in either our Leeds or Stonehouse office, with flexibility for the right candidate. Key Responsibilities Provide 2nd and 3rd line support across hardware, software, networks, and cloud services. Act as an escalation point for complex technical issues from the Support team. Support and maintain Microsoft 365, Azure, and cloud telephony More ❯
both desktop and server networks in a physical and virtual Microsoft environment. We need someone with excellent communication skills who can deal with clients at all levels and strong technical skills that can hit the ground running. It would be advantageous if you have worked in an MSP but that is not essential as long as you have good … trouble shooting skills and can work across a range of technical environments. This will be a great role for a Technical Engineer who wants to work in a varied and challenging technical role with the opportunity to learn on the job and train in new technologies to progress your career. You will have the opportunity to get … pigeon-holed' doing the same thing all the time. Due to the need to travel to client sites you will require your own transport. To be considered for this TechnicalSupport Engineer role you must have proven skills in supporting, configuring, maintaining and troubleshooting: Skills/Experience Required: Windows Desktop (7/8/10) and Servers (Windows More ❯
Chesterfield, Derbyshire, East Midlands, United Kingdom
SBK Computers Ltd
We are looking to develop our current team with the addition of a passionate 1st Line TechnicalSupport Engineer who is keen to learn and grow with the business. As a 1st line technicalsupport engineer, you will be responsible for providing remote support for IT infrastructure, cloud hosting & telecoms networks. You will be working … with over 150 different clients varying from SMB to SME sizes, to resolve or escalate their technical issues in a prompt and professional manner as well as building and repairing PCs, laptops and printers and other workshop duties. It will be a role working between workshop and helpdesk. Full training and support will be provided. If you have … a passion for IT and looking to bring new ideas to the team this could be the role for you. Key responsibilities will include: Answering the technical line to support our clients as the first point of contact. Provide remote and telephone support for client networks and applications. Responsible for handling support of ticket requests which More ❯
TechnicalSupport Engineer Full-Time Permanent £40,000 £60,000 Depending on experience Leeds-based (Hybrid after 6 months) Global FoodEquipment Manufacturer Are you an engineer who enjoys problem-solving, technical detective work, and using your knowledge to make an impact behind the scenes? Join a global player in foodmanufacturing equipment as a TechnicalSupport … customer service teams, helping identify complex engineering parts, and ensuring smooth communication across international supply chainsall while working in a supportive, fast-paced environment where attention to detail and technical curiosity are valued. What youll be doing: Reviewing customer reports and technician feedback to identify required parts Analysing electrical/mechanical drawings to verify or source components Using partial … Leeds office up to 2 days per week post-training. Candidates within 1 hourcommute preferred (flexibility offered for the right person). If you're ready to combine your technical skills with structured autonomy and global collaboration, hit apply today for immediate consideration. Thank you. Ref TechnicalSupport Engineer 44 TechnicalSupport Engineer More ❯
and mobility management solutions - helping organizations reduce risks and costs associated with managing their IT environment. The Ivanti Entreprise Service Management (ESM) IT Service Management platform combines ITIL process, support and delivery to provide a flexible, intuitive and self-managing application in the cloud and on-premise. The company has received numerous awards for being a Top Place to … satisfaction and success, and interested in developing solutions that make a difference and in having fun while doing it, Ivanti is the place for you! Meet the Team: Our TechnicalSupport Engineers contribute to the success of our global customers by supporting their critical business operations. They are experts in our Ivanti IT Service Management tools and provide … issues on mission critical systems through effective collaborative troubleshooting, research and testing or for more complex issues engages directly with back-line and product development teams. They provide excellent support by working in shifts and they are offered many opportunities for skills development and career growth. It is a fantastic role to develop expertise in the range of Ivanti More ❯
working in diverse teams, where everybody's views are considered and respected, helps us to deliver work of the highest standards of quality and integrity. About the Role: The TechnicalSupport Engineer will serve as a key advisor and point of contact to Compass Lexecon employees on a wide range of IT issues. You will provide hands-on … support for computer systems, applications, networks, and voice/video communication systems, collaborating with our global IT team to anticipate and address user needs efficiently. Key Responsibilities: Act as the primary technology support contact in the London office. Provide remote technology support across our EMEA region. Configure, install, and troubleshoot all standard software applications on laptop computers. … Configure and support all standard business applications on Compass Lexecon mobile devices. Assist with audio/video conferencing and voice systems (Cisco IPT). Provide support to employees with application software installation and use. Deliver training to new hires on IT systems, services, and best practices. Respond to and resolve technical issues in accordance with established IT More ❯
Narvar is growing! As a TechnicalSupport Engineer, you will be the department subject matter expert and provide advanced technical assistance and support to customers and other support engineers.You will work closely with not only the support team but other cross functional teams ( Sales, Implementation, Engineering, Logistics, etc )in helping drive function level initiatives … the primary escalation point in resolving complaints and complex issues from high value customers. You'll help to identify areas of improvement contributing to the improvement and development of support processes. Day-to-day Diagnose and resolve high-priority, complex technical issues reported by customers, ensuring timely resolution and high customer satisfaction Conduct thorough root cause analysis of … internal tools, ensuring compliance with service level agreements (SLAs) Serve as the main escalation point for critical issues and actively participate in customer calls as required Provide On Call support in rotation including weekends to provide support for incidents, alerts and monitoring as needed. Work with cross functional teams like Sales, Implementation, logistics, Engineering in driving resolution to More ❯
