attracted to a work hard, play hard environment and seek the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE! Position Overview Field based TechnicalSupport Engineers work within our Site Services sub function, and are responsible for all 2nd-3rd on-site breakfix customer support. This is a very customer facing role … and this individual will have experienced and developed communication skills in equal measure to technical ability. On-Site support will be provided via a combination of on-site customer shift rotations (working on-site in a dedicated capacity for a customer over a set period of time), or dispatched to a customer site in an adhoc capacity as … of customer incidents. Monitor the Remote Service Center (RSC) Service Board for newly created service tickets. Prioritize tickets created. Communicate steps taken during troubleshooting and resolutions through clear non-technical communication. Demonstrate the correct level of urgency while resolving client incidents. Resolution of incidents/requests related to, but not limited to the following: Mail Application/Office More ❯
the recipient of two Queen's Awards, Luminance is the world's most advanced AI technology which is disrupting the legal profession. Luminance is looking to hire into its Support function: this team act as the first response to prospective customer and customer issues alike, helping facilitate a seamless execution of Luminance's technology within their own environment. A … Support team member is the point of contact for existing customers, acting as the triage centre for all customer questions or issues. You will be responsible for ticketing, managing and solving all customer queries, either handling them directly or liaising with other departments in the business to provide excellent communication and customer service. You will enjoy managing accounts, and … cultivating relationships with our prospective customers and customers, who span from multinational law firms and manufacturing companies to global retailers and pharmaceutical giants. Once trained up, members of the Support team will have a high level of working knowledge of Luminance's products, and will be able to explain how to use product features to solve customer pain points. More ❯
processing services and is a vital link in the manufacturing supply chain, employing over 4,500 people in 22 countries. Bodycote Group IT is looking for an IT Infrastructure Support specialist to manage day-to-day IT infrastructure operations, taking ownership of incident and request resolution in line with defined processes and agreed service levels. Responsible for maintaining the … Chinese. Involvement in new and ongoing BAU IT projects to upgrade and improve the Bodycote infrastructure. Minimum of 5 years of experience supporting a complex windows based environment. Strong technical background covering Active Directory, Exchange 2016, Exchange Online, Office 365, Azure Services, Remote Desktop and Terminal Services. Microsoft, VMware or Cisco professional certifications. Windows server 2003 through 2022. SQL More ❯
Are you a hands-on problem solver with excellent communication skills? Endeavour is looking for a dedicated IT TechnicalSupport Analyst to join our client's team in their London office ASAP. Our client is the leading provider of customer service solutions for the Public Sector. The successful TechnicalSupport Analyst will be solving 2nd and … 3rd line support tickets. Your role will involve liaising with Technical Consultants and ensuring all queries are resolved. Required skills/experience: 1+ year experience in a SaaS TechnicalSupport role Experience with third line (development) support and bug fixing Experience with databases and SQL (MySQL and MS SQL) Exceptional problem-solving skills and attention … to detail Exceptional communication skills Ability to work with large amounts of information and prioritise tasks Ability to explain technical concepts to non-technical customers or colleagues Willingness to learn and share knowledge Initiative and willingness to mentor less technical colleagues Knowledge of git and GitHub Experience with Amazon Web Services, especially S3 and SDB services If More ❯
TechnicalSupport Specialist - Electrical and IT Systems Location: Manchester Salary: £30,000 - £34,000 + Benefits Are you an experienced TechnicalSupport Engineer with a strong background in electrical and IT systems? Whether you've worked with office printers, specialist equipment in hospitals or clinics, or within manufacturing environments, this role offers an exciting opportunity to … apply your skills in a leading technology company. We are seeking a TechnicalSupport Specialist to join our expanding TechnicalSupport team at a global manufacturer of cutting-edge solutions in the security and automation industry. Key Responsibilities: Provide TechnicalSupport to customers and internal teams, both remotely and onsite, ensuring swift resolution of … technical issues. Install and configure software and hardware solutions, diagnose faults, and conduct root cause analysis. Deliver exceptional customer service - in-person, over the phone, and in meetings. Support on-site visits across the UK and occasionally overseas to address complex technical challenges. Manage technical escalations and collaborate with internal teams such as Development, Product Management More ❯
The job holder plays an important role in TechnicalSupport team by providing daily technicalsupport to distributors and sub-distributors (including: trouble shooting, technical training, product induction and promotion) to ensure. The job holder is expected to ensure satisfactory HIKVISON technical services and continuous optimization of HIKVISION products via collation of customers’ requirements … or product quality issues and giving prompt feedback. Job Description · Deal with technical issues that are raised by distributors and sub-distributors. · Sort out cases in relation to product problems and carry out internal case-sharing. · Provide Hikvision Software/Hardware training on operation, installation, commissioning and maintenance to distributors and sub-distributors. · Summarise product requirements in the regions … D team of headquarters, promote optimization and upgrading of products and ensure regional market needs are met. · Collate product quality issues and give prompt feedback; escalate the issues to TechnicalSupport or R&D team of headquarters in timely manner to improve the quality of products. · Provide promotion of new products to distributors and sub-distributors via training More ❯
A software company based near Durham are recruiting for a TechnicalSupport Engineer to join their team. The role will be responsible for providing 1st and 2nd line support, resolution of tickets and service requests within the defined Service Level Agreements, as well as direct involvement in the deployment, configuration and integration of the software. Responsibilities Providing … direct Application Support and consulting on the implementation and usage of company software. Managing own workloads, ensuring support tickets are in adherence to SLAs. Working with the support team to handle service requests: including logging, processing and the assignment of tickets through the Ticketing Portal. Responsible for evaluating tickets and escalating into L3 support when necessary … including being able to continue to work or provide insight on that ticket when in L3 or L4 escalation. Developing customer relationships and building rapport to enhance the support service. Providing expert knowledge of the company's extensive product range to be able to make recommendations and share advice on the implementation and usage of software. Managing installations and More ❯
Job Title - Deskside Engineer Level of Clearance - BPSS Client - IT Renowned Firm Duration - 3 Months Contract Job Responsibilities: Responsible for providing on-site desktop support for technical infrastructure for end users; advising and assisting users in solving problems related to software, hardware, networks and peripherals using available technology. Analyses systems needs, troubleshoots problems. Provides user support, new … hire system set ups and desktop/laptop software evaluations. Deployment of updates/roll-outs. 80% software support with some knowledge of desktop hardware, OS, servers, and data bases. Provide quick response and maximum uptime of users. Understands customer goals; identifies consequences of various solutions. Develops project installation and escalation plans. Train users according to technical, release … and security standards. Good communication skills, able to articulate technical solutions using basic explanations. Should continuously utilize on site customer visits and contacts to identify and report new business opportunities (hardware and services) for the benefit of overall business growth. Requirement. Excellent interpersonal communication skills, positive and engaging telephone manner and a high degree of customer service aptitude Demonstrable More ❯
Job Title - Deskside Engineer Level of Clearance - BPSS Client - IT Renowned Firm Duration - 3 Months Contract Job Responsibilities: Responsible for providing on-site desktop support for technical infrastructure for end users; advising and assisting users in solving problems related to software, hardware, networks and peripherals using available technology. Analyses systems needs, troubleshoots problems. Provides user support, new … hire system set ups and desktop/laptop software evaluations. Deployment of updates/roll-outs. 80% software support with some knowledge of desktop hardware, OS, servers, and data bases. Provide quick response and maximum uptime of users. Understands customer goals; identifies consequences of various solutions. Develops project installation and escalation plans. Train users according to technical, release … and security standards. Good communication skills, able to articulate technical solutions using basic explanations. Should continuously utilize on site customer visits and contacts to identify and report new business opportunities (hardware and services) for the benefit of overall business growth. Requirement. Excellent interpersonal communication skills, positive and engaging telephone manner and a high degree of customer service aptitude Demonstrable More ❯
A leading global investment firm is seeking a highly capable and motivated TechnicalSupport Engineer to join its London office. This is a rare opportunity to step into a high-impact position within a lean, agile technology team, offering immediate responsibility and significant scope for career development. You will play a key role in supporting a fast-paced … front-office user base, providing hands-on technicalsupport across hardware, applications, and infrastructure. Sitting alongside a highly experienced engineer, you’ll gain exposure to a broad range of enterprise technologies while having a clear runway for progression into engineering, automation, or infrastructure roles. This role is ideally suited to candidates with 1–3 years of experience in … a technicalsupport or sysadmin position—particularly those coming from MSP, banking, or hedge fund environments—who are now looking to deepen their responsibilities and broaden their technical horizons. What you’ll be doing: Acting as the primary point of contact for technology issues within the London office Supporting desktop hardware, Windows environments, and core network services More ❯
A leading global investment firm is seeking a highly capable and motivated TechnicalSupport Engineer to join its London office. This is a rare opportunity to step into a high-impact position within a lean, agile technology team, offering immediate responsibility and significant scope for career development. You will play a key role in supporting a fast-paced … front-office user base, providing hands-on technicalsupport across hardware, applications, and infrastructure. Sitting alongside a highly experienced engineer, you’ll gain exposure to a broad range of enterprise technologies while having a clear runway for progression into engineering, automation, or infrastructure roles. This role is ideally suited to candidates with 1–3 years of experience in … a technicalsupport or sysadmin position—particularly those coming from MSP, banking, or hedge fund environments—who are now looking to deepen their responsibilities and broaden their technical horizons. What you’ll be doing: Acting as the primary point of contact for technology issues within the London office Supporting desktop hardware, Windows environments, and core network services More ❯
Uxbridge, Middlesex, United Kingdom Hybrid / WFH Options
APCOA PARKING UK
The Role 2nd Line TechnicalSupport Engineer - Up to £30k per annum - Uxbridge hybrid available Do you have experience in 2nd line support? Do you have good communication skills? Do you pride yourself on your problem solving skills? Do you have a full UK driving license? I f you answered yes, then we may have the role … for you! An opportunity his arisen for a 2nd Line TechnicalSupport Engineer, working in our IT team based in Uxbridge. The Technical Engineer is responsible for accepting escalations to existing Incidents and Changes from the 1st line team. They will be responsible for problem resolution and project work. Much of the work required of this position … infrastructure solutions; owning escalations, problems and projects from an early stage through to completion whilst bearing SLA targets in mind. As the second line escalation point for all IT support queries you will work with the first line support team and over 1000 users to maintain and monitor IT systems including remote working solutions, and understand and resolve More ❯
success, they have supported healthcare teams around the world with their clinical reporting and audits, transforming how data is used to improve patient outcomes. They are seeking an Application Support Analyst to join their highly skilled and committed support team, to provide enterprise-level assistance. In this highly rewarding role, the TechnicalSupport Analyst will be … interesting and challenging issues and identifying the necessary activity required to complete each client’s implementation, ensuring that products are used within their full capabilities. Key responsibilities: Take incoming support calls from customers and provide assistance as required. Monitor incoming support tickets and ensure response within the agreed SLAs. Analyse customer issues, diagnose and resolve where possible. Escalate … the issue for assistance from the development team if required. Maintain and track and close support issues on Jira. Install and customise applications for new customers. Run training sessions for new users. Test bug fixes released by the development team before delivery to the customer. The successful candidate will hold a technical degree, along with strong application supportMore ❯
Chalfont St. Peter, Buckinghamshire, United Kingdom
Mobilus Limited
success, they have supported healthcare teams around the world with their clinical reporting and audits, transforming how data is used to improve patient outcomes. They are seeking an Application Support Analyst to join their highly skilled and committed support team, to provide enterprise-level assistance. In this highly rewarding role, the TechnicalSupport Analyst will be … interesting and challenging issues and identifying the necessary activity required to complete each client s implementation, ensuring that products are used within their full capabilities. Key responsibilities: Take incoming support calls from customers and provide assistance as required. Monitor incoming support tickets and ensure response within the agreed SLAs. Analyse customer issues, diagnose and resolve where possible. Escalate … the issue for assistance from the development team if required. Maintain and track and close support issues on Jira. Install and customise applications for new customers. Run training sessions for new users. Test bug fixes released by the development team before delivery to the customer. The successful candidate will hold a technical degree, along with strong application supportMore ❯
Technology Engineer Location: East Cheshire Salary: £32,000 Excellent opportunity to join a well-established and expanding Saas based Data company in East Cheshire. 5 engineers within the tech support team (2nd line). They also respond to less than 70 tickets a day collectively across the team and around 10 are closed per day (In-House). The … and reliability of their networks, which supports customers across financial services and other regulated industries. What they are looking for: Someone with a couple of years' experience in Tech support who can hit the grounding running in the following: Strong skills in Active Directory, Technicalsupport, and either Windows or Linux background. 2+ years in technicalsupport or infrastructure roles, ideally supporting compliance-sensitive or financial environments. Microsoft Azure (Basic knowledge). Ideally worked for an MSP or used to dealing with customers. Have a desire to get into more DevOps, Automation and cloud responsibilities. Why Join Us • Be part of a fast-moving company solving real-world compliance challenges for financial institutions and More ❯
Technology Engineer Location: East Cheshire Salary: £32,000 Excellent opportunity to join a well-established and expanding Saas based Data company in East Cheshire. 5 engineers within the tech support team (2nd line). They also respond to less than 70 tickets a day collectively across the team and around 10 are closed per day (In-House). The … and reliability of their networks, which supports customers across financial services and other regulated industries. What they are looking for: Someone with a couple of years' experience in Tech support who can hit the grounding running in the following: Strong skills in Active Directory, Technicalsupport, and either Windows or Linux background. 2+ years in technicalsupport or infrastructure roles, ideally supporting compliance-sensitive or financial environments. Microsoft Azure (Basic knowledge). Ideally worked for an MSP or used to dealing with customers. Have a desire to get into more DevOps, Automation and cloud responsibilities. Why Join Us • Be part of a fast-moving company solving real-world compliance challenges for financial institutions and More ❯
Technology Engineer Location: East Cheshire Salary: £32,000 Excellent opportunity to join a well-established and expanding Saas based Data company in East Cheshire. 5 engineers within the tech support team (2nd line). They also respond to less than 70 tickets a day collectively across the team and around 10 are closed per day (In-House). The … and reliability of their networks, which supports customers across financial services and other regulated industries. What they are looking for: Someone with a couple of years' experience in Tech support who can hit the grounding running in the following: Strong skills in Active Directory, Technicalsupport, and either Windows or Linux background. 2+ years in technicalsupport or infrastructure roles, ideally supporting compliance-sensitive or financial environments. Microsoft Azure (Basic knowledge). Ideally worked for an MSP or used to dealing with customers. Have a desire to get into more DevOps, Automation and cloud responsibilities. Why Join Us • Be part of a fast-moving company solving real-world compliance challenges for financial institutions and More ❯
Transparency in Cybersecurity: OPSWAT's Approach to File Security & Threat Detection Senior Joint Professional Services - TechnicalSupport Engineer Protecting the World's Critical Infrastructure OPSWAT, a global leader in IT, OT, and ICS critical infrastructure cybersecurity, delivers an end-to-end platform that gives public and private sector organizations and enterprises the critical advantage needed to protect their … institutions worldwide, solidifying our role in protecting the world's critical infrastructure and securing our way of life. The Position OPSWAT is seeking a Senior Joint Professional Services and TechnicalSupport Engineer to join our Global Customer Experience team, supporting customers in the UK. This role involves coordinating with the global Support team to respond to technical … upgrades. The engineer will also implement OPSWAT products, advise on best practices, transfer knowledge on administration, and promote other OPSWAT solutions. Additionally, the role includes mentoring team members, improving support processes, maintaining customer satisfaction, influencing the product roadmap, and engaging in activities like technical assistance to Sales, testing new products, and participating in special projects. What You Will More ❯
Keighley, West Yorkshire, Yorkshire, United Kingdom
Talent Finder
Technical Sales/Customer Support Engineer | Keighley | Full Time | Competitive Salary Due to the expansion of our client's service department, they are currently recruiting for a Customer Support Sales Engineer to work UK-wide. Working as part of their team, you will be helping provide an excellent support service to customers. In this position, you … Excel and Word, and CRM systems A full UK driving Licence is essential What will your role look like? Receiving enquiries via phone and email, preparation of quotations, answering technical questions and visiting sites when required to assess and advise on specific site requirements. Technical assistance in the day-to-day operation of the business. Attending customers' sites More ❯
How you can make your mark Make your mark as an ROV TechnicalSupport Engineer in the Remote Technology Group, for Boskalis Subsea Services located in Aberdeen. The ROV TechnicalSupport Engineer will provide expert technical assistance for the operation, maintenance, troubleshooting, and repair of Remotely Operated Vehicle (ROV) systems used in BSS subsea operations. … They will support internal teams and external clients, both onshore and offshore, ensuring optimal performance and minimal downtime of ROV assets. The ROV TechnicalSupport Engineer will be responsible for providing technicalsupport and operational assistance for in-house ROV systems, along with supporting the design and development of specialist tooling for ROV operations. This … and WROV's in their fleet of ROV systems. The role includes responsibilities related to supporting remote operations from the Remote Operations Centre (ROC). Your responsibilities as ROV TechnicalSupport Engineer (Onshore): The main responsibilities of the role include, but are not limited to: Provide real-time technicalsupport to ROV teams and Project teams More ❯
Warwick, Warwickshire, Hampton Magna, United Kingdom
Telent Technology Services Limited
TechnicalSupport Engineer Our Technology Teams at Telent are committed and enterprising. You must be when you are bringing the digital revolution to homes, infrastructure and businesses across the country. Be prepared to jump right in when you join - to innovate and develop networks and systems for millions. The work is complex, but the reward is great - our … and replacement of datacentre equipment such as Cisco and Juniper firewalls, Cisco switches, Cisco and Dell server hosts whilst maintaining system operation. Provide both on-site and on-call support capacity for TPCMS with an ability to travel throughout the UK. Proactively monitor the availability, performance, and security of TPCMS as part of a 24x7 team. Address TPCMS issues … the issue or assigning to internal staff (engineers) or external providers (such as suppliers of equipment) to resolution. Proactively engage with all members of the System Management Team to support a continuous improvement program for TPCMS and the service provided with the customer. Ensure all Service Level Agreement targets are exceeded. Support the transition of the TPCMS service More ❯
relevant job role or who holds relevant professional qualifications or a tech degree will not be eligible. You will also need to commit to completing a Level 3 Digital Support Technician Apprenticeship. EarthSense EarthSense was formed with the aim of enabling the world to understand and solve its air quality issues. We provide real-time sensor data and actionable … has unparalleled expertise in sensor design, pollution modelling and analysis, and we use this to provide insights to government and industry globally. We are looking for keen and capable technicalsupport apprentice to join the small, focused team working to keep every EarthSense monitor running at its full capacity every day of the year. You will get the … chance to develop your technical skills and help us to improve and mature our support systems as you go. You'll also work closely with our varied and global customer base - you'll go from assisting air quality consultants in London, to remotely supporting an engineering team in Central America. What You'll Do Provide technicalsupportMore ❯
the methods, techniques, and evaluation criteria for obtaining results. You'll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non–technical and technical professionals. You will regularly participate in technical discussions with multi–functional teams, creating an environment of transparency that ultimately … leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure - which means you'll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations). Your Impact Provide post sales technicalsupport, configurations, troubleshooting, and standard methodologies to customers via phone, e-mail, and web Remote support, deployment and knowledge transfer Handle support cases to ensure issues are recorded, tracked, resolved, and follow-ups finished in a timely manner Use fault isolation and root cause analysis skills to diagnose and tackle complicated technical issues Work to reproduce customer More ❯
Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: TechnicalSupport Specialist (French speaking) Location: GB At Bluebeam,we empower people toadvancethe way the world is built. We create smart software solutions that make construction sites more efficient, connected and safe and improve the lives of design and construction … professionals everywhere. The TechnicalSupport Specialist , a mid-level Tier 1 software support position, is expected to assist Bluebeam customers via via telephone, chat and email who require help in managing the software licenses and subscriptions of their Bluebeam products, as well as assisting with basic product usage questions. It is essential that the TechnicalSupport … supporting customers in France and EMEA, and applicants must be fluent/native level French speakers. About the Role Serve as a mid-level member of our Tier 1 support team by answering telephone calls, chat inquiries, and emails from our customers with little assistance. Responds to questions and Account Management requests for Bluebeam software applications Takes ownership of More ❯
the methods, techniques, and evaluation criteria for obtaining results. You'll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non–technical and technical professionals. You will regularly participate in technical discussions with multi–functional teams, creating an environment of transparency that ultimately … leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure - which means you'll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations). Your Impact Provide post sales technicalsupport, configurations, troubleshooting, and standard methodologies to customers via phone, e-mail, and web Remote support, deployment and knowledge transfer Handle support cases to ensure issues are recorded, tracked, resolved, and follow-ups finished in a timely manner Use fault isolation and root cause analysis skills to diagnose and tackle complicated technical issues Work to reproduce customer More ❯
