26 to 40 of 40 Ticket Management Jobs in the UK

been operating in the industry for over 30 years. They are known for their excellent service including IT support, hybrid cloud solutions, cybersecurity, infrastructure management, Power Apps and AI. On offer is the chance to work with expert colleagues on 2nd line IT support. You will be working … phone, email, and a ticket management system handling escalations from 1st line helpdesk support. This role will involve working with Microsoft server and desktop operating systems. The ideal candidate is an IT Support Engineer or similar who wants to join a leading IT Managed Services Provider looking ...

essential Experience managing escalations and customer-facing technical issues A passion for coaching, mentoring, and developing team performance Experience improving support processes, ticket management, and service delivery metrics Excellent communication skills and the confidence to engage with stakeholders at all levels A proactive, solutions-focused mindset with ...

been operating in the industry for over 30 years. They are known for their excellent service including IT support, hybrid cloud solutions, cybersecurity, infrastructure management, Power Apps and AI. On offer is the chance to work with expert colleagues on 1nd line IT helpdesk support. You will be working … phone, email, and a ticket management system ensuring smooth processes through the internal system and escalating requests through to 2nd line support. This role would suit is a trainee 1st Line IT Support Engineer, IT Helpdesk or similar who wants to join a leading IT Managed Services Provider ...

EPBCS/Planning) experience, hands-on Groovy scripting, and data mapping expertise. Role 2: Oracle HCM Functional Consultant Focuses on core HR, workforce management, and payroll platforms. Key Focus: Configure changes across Core HR, Absence, Payroll, and Time & Labour modules. Core Responsibilities: Implement annual UK legislative updates, assess quarterly … concepts. Both positions sit within the same Agile/hybrid delivery environment. You’ll work directly with Product Owners, utilizing ServiceNow and Jira for ticket management, ConfigSnapshot for configuration tracking, and Tosca for automated regression testing. If you have the required clearance and experience around Oracle ...

quarterly evaluations. Manage capacity across engineers, allocating resources to accounts to maintain quality and avoid over-stretch. Own the daily operational rhythm, including ticket management, SLA adherence and quality-checking of engineer outputs. Run weekly Customer and Delivery Reviews with the Technical Account Manager and Solution Architect … date and actively used by the engineering team. The Person The ideal candidate is a proactive operational leader with strong people-management skills and a commitment to delivering reliable, high-quality services within a technical environment. Proven operational discipline, with the ability to spot drift early and enforce precise ...

doing: Preparing and configuring printers and other devices before customer installation Delivering and installing equipment across the Isle of Man Supporting toner and consumables management for customers Assisting with the preparation and deployment of laptops and Apple devices Receiving, checking and organising stock within the warehouse Supporting inventory control … stocktake activities Learning our service desk and ticket management systems Providing excellent customer service both on-site and over the phone Typical working hours are a 37.5-hour week Monday to Friday. SKILLS AND EXPERIENCE REQUIRED A keen interest in IT and technology Good practical and problem-solving ...

genuine passion for delivering high-level technical customer support. Key Responsibilities: Consultative Support: Provide comprehensive pre-sales and post-sales technical support to clients. Ticket Management: Respond promptly and professionally to technical inquiries in line with agreed SLAs. Site Surveys and Design: Conduct wireless network design, surveying ...

genuine passion for delivering high-level technical customer support. Key Responsibilities: Consultative Support: Provide comprehensive pre-sales and post-sales technical support to clients. Ticket Management: Respond promptly and professionally to technical inquiries in line with agreed SLAs. Site Surveys and Design: Conduct wireless network design, surveying ...

supporting payroll for schools, MATs, or Local Authorities and wants to use that expertise in a different way. You do not need previous Product Management experience. What matters most is your deep understanding of education payroll, pensions, legislation, and the day-to-day challenges faced by schools and trusts. … education sector. It would be great if you also have Experience supporting payroll system implementations, upgrades, or migrations. Exposure to Agile ways of working, ticket management tools, or software development teams. A CIPP qualification or equivalent payroll certification. Why this role is different It's an opportunity ...

supporting payroll for schools, MATs, or Local Authorities and wants to use that expertise in a different way. You do not need previous Product Management experience. What matters most is your deep understanding of education payroll, pensions, legislation, and the day-to-day challenges faced by schools and trusts. … education sector. It would be great if you also have Experience supporting payroll system implementations, upgrades, or migrations. Exposure to Agile ways of working, ticket management tools, or software development teams. A CIPP qualification or equivalent payroll certification. Why this role is different It's an opportunity ...

supporting payroll for schools, MATs, or Local Authorities and wants to use that expertise in a different way. You do not need previous Product Management experience. What matters most is your deep understanding of education payroll, pensions, legislation, and the day-to-day challenges faced by schools and trusts. … education sector. It would be great if you also have Experience supporting payroll system implementations, upgrades, or migrations. Exposure to Agile ways of working, ticket management tools, or software development teams. A CIPP qualification or equivalent payroll certification. Why this role is different It's an opportunity ...

supporting payroll for schools, MATs, or Local Authorities and wants to use that expertise in a different way. You do not need previous Product Management experience. What matters most is your deep understanding of education payroll, pensions, legislation, and the day-to-day challenges faced by schools and trusts. … education sector. It would be great if you also have Experience supporting payroll system implementations, upgrades, or migrations. Exposure to Agile ways of working, ticket management tools, or software development teams. A CIPP qualification or equivalent payroll certification. Why this role is different It's an opportunity ...

Experience Required: IT related degree or equivalent experience. 1st and 2nd line IT support experience within a business environment. Experience with ITSM tools and ticket management. Microsoft 365, Azure, Entra ID and Intune experience. Strong troubleshooting skills across desktop, cloud and network services. Experience with IT asset management ...

will be responsible for ensuring faults are resolved to client satisfaction, protecting the commercial impact of customer accounts, and maintaining accurate records through effective ticket management. Key Responsibilities Carry out field service engineering activities as required. Provide on-site service engineering support across client locations. Travel to client sites … ensuring updates are completed accurately and within required timescales. Build and maintain strong client relationships through professional communication and effective service delivery. Support escalation management and ensure issues are resolved efficiently. Essential Skills and Experience Strong technical knowledge of AV, VC, and UC technologies. Experience working within ...

will be responsible for ensuring faults are resolved to client satisfaction, protecting the commercial impact of customer accounts, and maintaining accurate records through effective ticket management. Key Responsibilities Carry out field service engineering activities as required. Provide on-site service engineering support across client locations. Travel to client sites … ensuring updates are completed accurately and within required timescales. Build and maintain strong client relationships through professional communication and effective service delivery. Support escalation management and ensure issues are resolved efficiently. Essential Skills and Experience Strong technical knowledge of AV, VC, and UC technologies. Experience working within ...