26 to 50 of 61 Ticket Management Jobs in the UK

HMH is seeking an ITSM Service Technician to build and support ITSM process workflows in our Incident Management system (Freshservice) and to provide IT support for the end users at our Kintore site in Aberdeenshire. Additionally, provide remote support to 2,100+ employees in 30+ locations across 16+ countries on a variety of software, hardware, and networking issues. In … internal ITSM system hosted through Freshservice · Write API scripts to connect data sources, such as MS Intune and Entra, with Freshservice · Create and manage workflows to facilitate security group management, software requests, user onboarding/offboarding, and request fulfillment. · Through Problem Management analysis, develop proactive workflow solutions to automate repetitive tasks within the ITSM system. · Provide KB-documented … and other teams to establish and update support workflows (knowledge) in a dynamic environment · Follow a common set of practices and principles for the support team with regards to ticket management, knowledge ownership, customer escalation, and major incident management. · Embody a colleague-centric culture of trust, communication, and support Qualifications · Strong, hands-on Microsoft 365 skills (Azure AD More ❯

HMH is seeking an ITSM Service Technician to build and support ITSM process workflows in our Incident Management system (Freshservice) and to provide IT support for the end users at our Kintore site in Aberdeenshire. Additionally, provide remote support to 2,100+ employees in 30+ locations across 16+ countries on a variety of software, hardware, and networking issues. In … internal ITSM system hosted through Freshservice · Write API scripts to connect data sources, such as MS Intune and Entra, with Freshservice · Create and manage workflows to facilitate security group management, software requests, user onboarding/offboarding, and request fulfillment. · Through Problem Management analysis, develop proactive workflow solutions to automate repetitive tasks within the ITSM system. · Provide KB-documented … and other teams to establish and update support workflows (knowledge) in a dynamic environment · Follow a common set of practices and principles for the support team with regards to ticket management, knowledge ownership, customer escalation, and major incident management. · Embody a colleague-centric culture of trust, communication, and support Qualifications · Strong, hands-on Microsoft 365 skills (Azure AD More ❯

service level agreements (SLAs) and escalate when necessary Identify knowledge gaps and flag them Updating of knowledge articles Creation of articles Meet the required monthly threshold for call and ticket quality Improve on problem areas once highlighted by the Quality Manager Adhere to all service desk policies Adhere to all Ultima policies Keep up to date on all policies … to contribute to individual, team and company targets and objectives. Be commercially minded with ability to work independently. Be conscientious with an attention to detail. Preferred experience using a Ticket Management Software, creating/updating & logging tickets. ITIL Foundation Certified. KEY COMPETENCIES REQUIRE FOR ROLE (Please select all competencies required for the role to be effective) Adaptable – able More ❯

deliver/collect devices Proven experience as an IT Analyst/IT Engineer (or equivalent) in providing Triage and Hardware Repairs Knowledge of ITSM systems to help with Queue Ticket Management Ability to provide manual stock checks (asset management) and provide subsequent reports Manage disposal of appropriate equipment when required Ability to liaise with vendors relating to More ❯

deliver/collect devices Proven experience as an IT Analyst/IT Engineer (or equivalent) in providing Triage and Hardware Repairs Knowledge of ITSM systems to help with Queue Ticket Management Ability to provide manual stock checks (asset management) and provide subsequent reports Manage disposal of appropriate equipment when required Ability to liaise with vendors relating to More ❯

clear communication with stakeholders. Build and maintain strong relationships with clients, promoting trust and long-term partnerships. Manage, mentor, and develop the Service Desk team — including recruitment, training, performance management, and setting clear objectives. Monitor service performance, producing regular reports and insights for the leadership team. Identify opportunities for continuous improvement in processes, tools, and customer experience. Collaborate with … Request, Change, and Escalation management. Ensure all service activities are compliant with data protection, security, and company standards. Support ISO systems and certifications as part of the wider information management function. Drive a culture of collaboration, accountability, and customer focus across the team. Skills & Experience Minimum of 3 years’ experience in a Service Desk Manager or equivalent leadership role … within IT services. Strong understanding of ITIL frameworks (ITIL Foundation certification preferred). Excellent communication and stakeholder-management skills. High attention to detail with the ability to work effectively under pressure. Proven track record in managing teams and driving service improvement initiatives. Strong technical awareness across modern IT infrastructure, cloud, and networking technologies. Desirable Experience Experience using PSA tools More ❯

desk operations and deputise when required. Lead and guide the team to resolve incidents efficiently and meet SLAs. Act as the escalation point for complex technical issues. Ensure accurate ticket management, documentation, and knowledge sharing. Collaborate with other IT teams to improve service quality and performance. Monitor systems, uphold security policies, and deliver excellent customer service. Identify process More ❯

reoccurring issues. This may include resolving more complex monitoring alerts, deploying the latest security updates, system maintenance and upgrading customer systems. Desired skills include: Remote/On Site Support, Ticket management, Experience working in an ITIL environment. Microsoft Office 365 services – experience in all aspects of Microsoft 365 migration and implementation highly desired. Email services (Exchange, Exchange Online More ❯

reoccurring issues. This may include resolving more complex monitoring alerts, deploying the latest security updates, system maintenance and upgrading customer systems. Desired skills include: Remote/On Site Support, Ticket management, Experience working in an ITIL environment. Microsoft Office 365 services – experience in all aspects of Microsoft 365 migration and implementation highly desired. Email services (Exchange, Exchange Online More ❯

distribute new iPhones to users. Create and maintain internal IT knowledge base articles. Essential Skills & Experience Proven experience supporting iOS devices and managing Intune MDM. Familiarity with ServiceNow for ticket management and trend tracking. Solid understanding of standard IT infrastructure, networks, and user support environments. Experience working with Windows-based laptops and systems (no Mac users). Strong More ❯

field. 3–5 years’ experience in IT service delivery, helpdesk, or technical support. Strong understanding of hardware, software, networking, and IT security principles. Familiarity with ServiceNow, ITIL, and common ticket management systems. Excellent communication, problem-solving, and customer service skills; certifications (CompTIA, MCP, MCSE) are a plus. About Planet Pharma: Planet Pharma is an American parented Employment Business More ❯

Join a leading independent technology and services provider as a Technician 2. Job Overview: We are looking for a detail-oriented and proactive Hub Technician to manage ticket queues, stock, and hardware repairs while ensuring compliance with service-level agreements. This role is critical in maintaining smooth operations across our Hub and surrounding spokespeople. Location: Helston Working Hours … Dec-25 till 30-June-25 Daily Rate: A per hour rate, in-scope IR35, of £14.54/hr PAYE) OR £18.87/hr (umbrella company) Key Responsibilities: Ticket Management: Handle and update tickets assigned to the Hub and surrounding spokes, ensuring timely resolution and adherence to service levels. Stock & Asset Management: Manage Hub stock, including scanning … items in/out of locations and maintaining accurate asset records. Disposal Management: Oversee and process disposals through the Hub in line with contractual obligations. Hardware Repairs: Triage and perform repairs on in-warranty equipment; coordinate with vendors for parts and returns. Locker Replenishment: Ensure lockers are replenished as required. Service Improvement: Identify potential service issues and suggest improvements More ❯

provide hands-on technical administration, user support, and system maintenance, ensuring smooth operation and continuous improvement of their Anaplan platform. Key Responsibilities: Provide day-to-day Anaplan support, including ticket management and troubleshooting Perform system maintenance, user access management, and model housekeeping Collaborate with business stakeholders to support ongoing enhancements and updates Ensure system performance, integrity, and … data accuracy across the Anaplan ecosystem Requirements: Strong Anaplan administration and support experience Understanding of model building, workspace management, and data integrations Excellent problem-solving skills and attention to detail Experience working in complex, global business environments is an advantage Please forward your CV to gary@systemsaccountants.com More ❯

provide hands-on technical administration, user support, and system maintenance, ensuring smooth operation and continuous improvement of their Anaplan platform. Key Responsibilities: Provide day-to-day Anaplan support, including ticket management and troubleshooting Perform system maintenance, user access management, and model housekeeping Collaborate with business stakeholders to support ongoing enhancements and updates Ensure system performance, integrity, and … data accuracy across the Anaplan ecosystem Requirements: Strong Anaplan administration and support experience Understanding of model building, workspace management, and data integrations Excellent problem-solving skills and attention to detail Experience working in complex, global business environments is an advantage Please forward your CV to gary@systemsaccountants.com More ❯

of five Service Desk Analysts to ensure consistent, high- quality support. • Set clear objectives, conduct regular 1:1s, and manage performance through reviews and regular input to call and ticket management • Promote a culture of ownership, professionalism, and first-time resolution. • Oversee the day-to-day running of the IT Service Desk, ensuring timely and effective resolution of … incidents and requests. • Monitor and manage the ITSM platform (Halo), ensuring accurate ticket categorisation, prioritisation, and reporting. • Identify opportunities to streamline support processes, introduce automation, and enhance service efficiency. • Ensure adherence to ITIL-based best practices and contribute to the development of service management policies and procedures. IT Service Desk Manager/IT Support Team Leader Knowledge, Sills More ❯

of five Service Desk Analysts to ensure consistent, high- quality support. • Set clear objectives, conduct regular 1:1s, and manage performance through reviews and regular input to call and ticket management • Promote a culture of ownership, professionalism, and first-time resolution. • Oversee the day-to-day running of the IT Service Desk, ensuring timely and effective resolution of … incidents and requests. • Monitor and manage the ITSM platform (Halo), ensuring accurate ticket categorisation, prioritisation, and reporting. • Identify opportunities to streamline support processes, introduce automation, and enhance service efficiency. • Ensure adherence to ITIL-based best practices and contribute to the development of service management policies and procedures. IT Service Desk Manager/IT Support Team Leader Knowledge, Sills More ❯

Dorset. The role requires a regular presence at the head office to support internal systems and users, with only occasional travel to other sites as needed. Key Responsibilities Support Ticket Management Triage incoming support tickets across internal applications Prioritize incidents based on business impact and user urgency; escalate when required. Log issues with suppliers where appropriate and maintain … Be a Superuser of an ERP System Strong customer support and communication skills with clear, concise updates. Solid troubleshooting and testing capability; structured, evidence-based problem-solving. Effective time management and prioritisation Attributes Required Curious, inquisitive and systems-literate. Solution-focused and calm under pressure; strong ownership and follow-through. Collaborative team player across IT, Finance, Operations, and external More ❯

and a proactive approach to service delivery. You'll be responsible for managing tickets, stock, and hardware repairs while ensuring compliance with agreed processes and service levels. Key Responsibilities Ticket Management: Handle and update tickets assigned to your Hub and surrounding spokes, maintaining service levels as per contract. Stock & Asset Management: Manage Hub stock, scanning kit in More ❯

and issues with third-party support services and follow up to ensure resolution. Experience, Qualifications and Skills Experience Experience in a technical support team, including working with incident/ticket management systems to raise, track, and resolve support-related issues. Strong organisational and multitasking abilities. Excellent communication and interpersonal skills. Knowledge and/or experience working in an More ❯

service to both our students and staff. No two days will be the same, providing help and advice in person, via telephone and remotely as well as through our ticket management system (TOPdesk). You will play a key part in creating an exceptional IT and AV infrastructure in our world-leading research and teaching focussed university. As More ❯

service to both our students and staff. No two days will be the same, providing help and advice in person, via telephone and remotely as well as through our ticket management system (TOPdesk). You will play a key part in creating an exceptional IT and AV infrastructure in our world-leading research and teaching focussed university.As part More ❯

skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service. This Level 3 apprenticeship provides everything you need to kickstart your career in IT. You'll learn about ticket management, troubleshooting, system patching, and More ❯

implement corrective solutions Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels Utilize the ticket management system to record, update and resolve tickets from the Helpdesk Collaborate with other support groups across global locations to help troubleshoot client issues Utilize tools for building … a financial environment Excellent proven customer service based approach Proven ability to prioritize tasks and issues according to the business impact Good written and verbal communication skills Good time management skills Able to work in a high pressure environment Strong organizational and analytical skills Ability to multi-task and work under pressure Ability to work autonomously and within team More ❯

traffic to the website and/or other future digital projects; Evolving our B2B platforms to suit a changing environment to make them more valuable to our customers; Query management: investigate escalated issues from CIC and other departments Assist on user s queries following troubleshooting guidelines; Accounts maintenance: activation and privileges management; Responsible for services initiatives and system … maintenance updates to B2B customers; Update of digital platforms content/translations: labels, informational documents, transactional emails; Support to digitalization of legal agreements; Ticket management/Technical issues reporting; Integrate user requirements and possible solutions into the local process for improvements on the customer journey; Present solutions, ideas and recommendations that serves the user requirements; Participation on new More ❯

traffic to the website and/or other future digital projects; Evolving our B2B platforms to suit a changing environment to make them more valuable to our customers; Query management: investigate escalated issues from CIC and other departments Assist on user’s queries following troubleshooting guidelines; Accounts maintenance: activation and privileges management; Responsible for services initiatives and system … maintenance updates to B2B customers; Update of digital platforms content/translations: labels, informational documents, transactional emails; Support to digitalization of legal agreements; Ticket management/Technical issues reporting; Integrate user requirements and possible solutions into the local process for improvements on the customer journey; Present solutions, ideas and recommendations that serves the user requirements; Participation on new More ❯