26 to 47 of 47 Ticket Management Jobs in the UK

mobile app releases and functionalities. Providing quality sign-off before releases go live for UK clients. Engineering and Product Liaison Owning UK-side Jira ticket management - authoring, prioritisation, escalation, and follow-through. Working directly with the US technical project manager on UK improvement specifications and requirements. Feeding … Supporting product partnership work with technical grounding in product decisions. Vendor and Partner Technical Relationships Day-to-day technical liaison with issuing partners - investigation, ticket escalation, and technical improvement discussions. Managing operational technical relationships with vendors, including accounting software integration partners and other technology vendors as required. Escalating ...

integrators, and internal stakeholders on room builds, upgrades, and issue resolution Required Skills & Experience Microsoft Teams Rooms - Expert-level knowledge of MTR deployment, configuration, management, and troubleshooting across both Windows and Android platforms Microsoft Teams Administration - Strong understanding of Teams admin centre, policies, calling, and meeting configurations Audio Visual … both in‐room and remote participants ITIL Certified - Foundation as minimum; practitioner‐level preferred ServiceNow - Experience working within ServiceNow (or equivalent ITSM) for ticket management, SLA tracking, and reporting Several years' experience in a role combining UC, AV, and/or MTR support in a global enterprise environment ...

independently and as part of a team. Positive attitude with a willingness to learn and develop technical knowledge. Desirable Experience using CRM, helpdesk or ticket management systems. Knowledge of networking, connectivity or technical diagnostic processes. Previous experience supporting technical products or systems. Experience within a customer-facing technical ...

independently and as part of a team. Positive attitude with a willingness to learn and develop technical knowledge. Desirable Experience using CRM, helpdesk or ticket management systems. Knowledge of networking, connectivity or technical diagnostic processes. Previous experience supporting technical products or systems. Experience within a customer-facing technical ...

systems Meeting rooms, conference spaces, lecture theatres and auditorium environments Bonus Points If You Have Experience supporting managed AV services Knowledge of ITSM or ticket management platforms such as Zendesk, ServiceNow or similar Experience working to service level agreements (SLAs) Strong understanding of Microsoft Teams technologies A passion ...

them before they affect users. Monitoring performance against established KPIs and SLAs forms an essential part of the remit. The position involves enforcing robust ticket management processes, as well as maintaining high customer service standards. You will also ensure joiner, mover and leaver activities are handled efficiently. Effective … develop Service Desk procedures and knowledge base content. Experience, skills, and qualifications Previous experience supervising an IT Service Desk Strong understanding of I.T. Service Management (ITSM) principles Experience working with SLA and KPI-driven environment Proven ability to lead, coach, and motivate technical support teams. Click link below ...

questions, problems, concerns and requests about products and services • Follow standard processes, procedures and adhere to customer SLAs • Identify and escalate priority issues to Management team • Build a rapport and strong relationship with customers by offering support and advice • Accurately log and update customer records • Assist in setting … from the crowd • Experience supporting end users in a customer service environment • Experience working with SaaS applications/training services • Experience in using ticket management or CRM software Due to the high volume of applications we receive, we are unable to contact every candidate individually. ...

teams to get them resolved. Previous experience working within financial services is essential for this position. This could include mortgages, lending, banking, wealth management or another regulated financial-services environment. This is a strong opportunity for someone with experience supporting a SaaS platform or bespoke software product who enjoys … stable, long-term position Desirable experience Experience within mortgages, lending or financial-adviser software Previous QA, software testing or UAT experience Jira or another ticket-management platform AWS or another cloud-hosted software platform Splunk or similar logging and monitoring tools Experience supporting browser-based applications ...

teams to get them resolved. Previous experience working within financial services is essential for this position. This could include mortgages, lending, banking, wealth management or another regulated financial-services environment. This is a strong opportunity for someone with experience supporting a SaaS platform or bespoke software product who enjoys … stable, long-term position Desirable experience Experience within mortgages, lending or financial-adviser software Previous QA, software testing or UAT experience Jira or another ticket-management platform AWS or another cloud-hosted software platform Splunk or similar logging and monitoring tools Experience supporting browser-based applications ...

within a telecommunications, broadband, ISP or IT support environment. Knowledge of routers, Wi-Fi networks, broadband technologies and VoIP systems. Experience using helpdesk or ticket management systems. Understanding of networking fundamentals and connectivity troubleshooting. What's on Offer? Competitive salary. 4 on/4 off shift pattern offering ...

within a telecommunications, broadband, ISP or IT support environment. Knowledge of routers, Wi-Fi networks, broadband technologies and VoIP systems. Experience using helpdesk or ticket management systems. Understanding of networking fundamentals and connectivity troubleshooting. What's on Offer? Competitive salary. 4 on/4 off shift pattern offering ...

play an important role in representing our values and supporting positive customer relationships. You'll handle both incoming and outgoing calls, using our Puzzel ticket management system to manage customer requests in line with company policies and service levels. You'll also have opportunities to build relationships with … from day one. On completion, an additional increase of £2,000 will be added to your salary! Learning at your fingertips: Access our Learning Management System (LMS) with all the latest learning materials and resources whenever you need them. Grow your knowledge at your own pace. Peace of mind ...

customer issues through to resolution. A customer-focused approach with a genuine passion for delivering an excellent member experience. Experience using CRM, helpdesk, or ticket management systems. Ability to work independently in a remote environment while managing priorities effectively. Desirable Skills & Experience Experience providing 2nd or 3rd Line … within healthcare, dental, primary care, pharmacy, or related sectors. Familiarity with HubSpot, Zendesk, Jira, or other support ticketing systems. Knowledge of web technologies, user management, authentication, or portal-based applications. Additional Information Job Type: Full-time, office-based role in Leicester (LE4). Following successful completion of training, there ...

health, reducing churn and increasing customer lifetime value Building Customer Success processes, workflows and playbooks from an early starting point Developing support operations including ticket management, escalation processes and knowledge resources Identifying opportunities to use AI and automation to improve the customer experience Reviewing and developing ...

storage management. If you thrive in a dynamic environment where no two days are the same, this role is for you. Key Responsibilities: Ticket Management & Triage · First Point of Contact: Monitor and manage the incoming IT ticketing system queue with speed and efficiency. · Ticket Qualification: Review, categorize … sent away for external repair. · Hardware Rollouts: Assist with the preparation, configuration, and deployment phases of new hardware rollouts across the site. Asset & Inventory Management · Data Storage Upkeep: Monitor and maintain local device data storage to ensure optimal system performance. · Asset Tracking: Help maintain an accurate inventory ...

reality.This would suit someone who enjoys being close to both the client and the delivery, rather than sitting purely in a project administration or ticket-management role.Youll ideally be based in the North West and able to commute to the Chester office three days per week, Monday … Translate business requirements and workshop outputs into build-ready tickets, including clear scope, acceptance criteria, dependencies and estimates. Own day-to-day resourcing and ticket scheduling for a small engineering team. Act as the release gatekeeper, ensuring delivered work meets agreed acceptance criteria and quality standards. Track budget ...

Desk Transformation Lead to take ownership of a significant IT service transformation programme. This role focuses on moving the Service Desk away from reactive ticket management towards a structured, automated ITSM model, delivering measurable improvements in SLA performance and end‐user experience. #J-18808-Ljbffr ...

positive, active, and contributing team member. Offering advice and suggestions for improving the development process. Supporting Production with backlog review, task estimation, and Jira ticket management. Technical RequirementsAdvanced understanding of C++.An advanced understanding of the main gaming platforms and the requirements needed to develop software for them. Unreal Engine ...

work. Communicating effectively with your Lead, your team, Production and other departments. Supporting production processes, including backlog review, task estimation and breakdown, and Jira ticket management. Following, and championing development best practices. Qualifications & Experience... Experience developing gameplay systems using C++, including areas such as AI, navigation, and combat systems. ...

community, including faculty, students, staff, visitors, executive participants and alumni. You will support incoming queries to the Service Desk via phone, email, ticket or walk-up, taking ownership of requests and incidents from first contact through to resolution or escalation where needed. You will play a key role … delivering a welcoming, responsive and high-quality support experience, while helping to maintain service standards and accurate ticket management. Main Responsibilities Manage incoming queries received via phone, email, walk-up or ticket queues, logging Incidents and Service Requests on the ITSM toolset. Provide rota-based support ...

while ensuring seamless communication and collaboration among stakeholders. The successful candidate will possess strong organisational, technical, and communication skills, along with experience using project management and planning tools to support successful project delivery. Key ResponsibilitiesProject Coordination & DocumentationSet up and maintain organisational folders and ensure proper storage of all project … project status, milestones, risks, and challenges through reports and meetings. Act as the primary point of contact for site access approvals and time management updates. Time & Site Access ManagementOversee site access processes, including scheduling and compliance with access requirements. Monitor and maintain project timelines, proactively identifying and addressing potential ...

team. The post holder will act as a knowledgeable first point of contact for training-related enquiries, using Halo and other service management systems to log, triage, manage and resolve requests in line with agreed standards and best practice. They will support the optimisation and administration of the Learning … Management System (LMS), ensuring that training records, learning pathways, user access and reporting requirements are maintained accurately and effectively. The role will also contribute to the development and maintenance of standard operating procedures (SOP), communications and service improvements that enhance the quality, efficiency and effectiveness of IT Training services. ...