1st Line Support Engineer
- Hiring Organisation
- Working Solutions Recruitment
- Location
- Leeds, West Yorkshire, United Kingdom
- Employment Type
- Permanent
- Salary
- £25000 - £28000/annum
timeframes • Manage and update ticket queues, ensuring clear documentation of troubleshooting steps and progress • Support client onboarding, device setup and user configuration (Windows & macOS) • Assist in maintaining accurate client documentation and asset records • Help create and update internal knowledge base articles for both users and colleagues • Provide basic … installations, upgrades and system improvements Skills & Experience Required Minimum 1 year experience in an IT Support or Service Desk role • Working knowledge of Windows 10/11 and macOS • Basic understanding of LAN/WAN/Wi-Fi networking and troubleshooting • Familiarity with Active Directory , user ...