Deskside Support
- Hiring Organisation
- Sharp Brains
- Location
- Christchurch, England, United Kingdom
Performed IMAC (Install, Move, Add, and Change) activities, break/fix support, hardware refreshes, and workstation deployments. Managed the complete desktop lifecycle, including Windows OS installation, imaging, configuration, software deployment, patch management, and hardware replacement coordination with vendors. Utilized SCCM, Microsoft Intune, and ServiceNow for device management, software … serving as the primary onsite technical contact during escalations. Maintained accurate documentation of incidents, asset inventory, technical procedures, and knowledge base articles. Supported Windows 10/11 environments, basic macOS troubleshooting, and mobile devices (iOS and Android). Worked within ITIL best practices for Incident, Problem ...