Service Desk Agent
- Hiring Organisation
- Pertemps Thames Water
- Location
- London, United Kingdom
- Employment Type
- Permanent
- Salary
- GBP 38,000 Annual
track, and manage tickets accurately using ServiceNow. Provide 1st and 2nd line support for hardware, software, and access issues. Support Microsoft 365, Windows 10/11, laptops, mobile devices, printers, and meeting room technology. Help resolve issues relating to Azure Active Directory, multi-factor authentication, self … desk environment. Strong customer service and communication skills, with the confidence to support stakeholders at all levels, including senior leaders. Strong understanding of Microsoft Windows and Microsoft 365. Ability to troubleshoot common IT issues across hardware, software, and user access. Experience using an IT service management tool. (e.g. ...