the Trust's Complaints team.Leading a team of established Complaints Investigators and Advisors, the post holder will be responsible for ensuring timely investigation and resolution of formal complaints received, consistently delivering a quality service as an integral part of the Trust's commitment to improving patient experience and services … accordance with the Trust's core values and Policies & Procedures. We are looking for a candidate with knowledge and practical experience of complaints/resolution management and its processes, together with a proven understanding of conflictresolution, mediation, and negotiation in the context of complaints management and … details, please contact: Shafia Ghaus on (01923) 217740 Main duties of the job The post holder will oversee and manage all aspects of Complaints resolution, in line with the NHS and Trusts Complaints Policy and in accordance with the Trust's core values. To proactively appraise and triage all more »
knowledge of SQL Incident management, manage MCC impacting incidents including triage, service provider engagement, escalation and resolution. Working alongside Problem management to oversee the resolution of problems including triage, management, resolution, and root cause analysis. Involvement in and delivery of continuous improvement projects. Stakeholder management experience, working with … suppliers and customers to achieve objectives as required. Conflictresolution, able to balance conflicting stakeholder needs to achieve the best outcome for the business. Ability to influence, shape and drive improvement initiatives and deliver successful outcomes. Attention to detail and analytical abilities. Ability to work to tight deadlines more »
project teams to achieve project objectives efficiently and with high quality. Resilience and ability to maintain composure under pressure, ensuring effective decision-making and conflict resolution. About us Strategic Imperatives are recognised as the UK market leaders in fixed line provisioning with award-winning multi-carrier solutions for Local more »
Weybridge, England, United Kingdom Hybrid / WFH Options
Clinigen
can be raised without fear of blame, retribution, or being judged, with an emphasis of healing and problem solving Facilitating discussion, decision making, and conflictresolution Assisting with internal and external communication, improving transparency, and radiating information Work with Change Management to schedule release of your teams work more »
Coventry, West Midlands, United Kingdom Hybrid / WFH Options
PARENTPAY LIMITED
is kept well-informed. Motivation and Morale - Create high performance teams with high-morale through inspiration and motivation to keep them engaged and productive. ConflictResolution - Maintain harmony by resolving conflict within the team or with other stakeholders. Focus and Agility - Keeping a cool head when under more »
Basingstoke, Hampshire, South East, United Kingdom Hybrid / WFH Options
Pure Human Resources Ltd
role Working knowledge of ITIL Change Management, Risk Management and Mitigation, Budget Management and MoSCoW Requirements Technique Proficient in business analytics, requirements gathering and conflictresolution Excellent communication, organisational and documentation skills Capable of building and maintaining external stakeholder engagement Familiar with implementing software solutions and producing delivery more »
Birmingham, West Midlands, United Kingdom Hybrid / WFH Options
Hays
understanding business requirements in the context of wider organisation and long-term strategy. Strong influencing skills with the ability to negotiate, inform and resolve conflict with both internal and external customers where appropriate: Strategic development proactively identifying areas for improvement. Decision making, highlighting impacts of those decisions. Escalations and more »
the ability to adapt project management approaches as needed while managing scope and cost. Strong emotional intelligence skills that allow for effective team motivation, conflictresolution and collaboration. Ability to communicate complex concepts to non-technical stakeholders. What you'll get in return You'll receive a more »
Grimsby, South Humberside, North East, United Kingdom Hybrid / WFH Options
Laser Red
delivery. Implement best practices and lessons learned into future projects. Client Satisfaction : Ensure high levels of client satisfaction through excellent service delivery, prompt issue resolution, and proactive engagement. Knowledge & Experience To be successful in this role you will possess the following: Essential This role is suited for a proactive more »
Newton-Le-Willows, Merseyside, North West, United Kingdom
Speedy Hire
Service Focus Results Driven Attention to detail Judgement and Decision-Making Forward Thinking and pro-active Communication and team working skills Problem solving and conflictresolution Ability to analyse and think logically Seeks to deploy consistent methodologies and techniques Ability to work to deadlines Business awareness Ability to more »
health care professionals within and outside the ICB and a partnership approach to working across organisations. Highly effective skills and effectiveness in handling sensitive conflictresolution, facilitation/mediation, and management. Ability to write and present concise and effective committee papers, business cases and contracts. Autonomy Essential Must more »
Birmingham, West Midlands, United Kingdom Hybrid / WFH Options
The Gambling Commission
and their configuration. - Ability to identify the main issues in complex problems, clarify understanding or stakeholder expectations, to seek best option. Ability to resolve conflict in line with our ways of working, as and when it arises. - Experience of designing and delivering software that meets Web Content Accessibility Guidelines more »
Stoke-On-Trent, England, United Kingdom Hybrid / WFH Options
bet365
the lead whilst being adaptable, to ensure the best outcome for the Business. Well organised and skilled in effective time management, people management, coaching, conflictresolution, task allocation, delegation and risk management. Keen interest in industry trends, particularly DevOps. Strong appetite for learning. Ability to handle and thrive more »
Bristol, Somerset, United Kingdom Hybrid / WFH Options
Alexander Mann Solutions - Public Sector Resourcing
understandable to a non-technical audience Strategic planning experience An effective communicator with experience in MS applications/tools Good business negotiation skills, influence, conflictresolution, and problem solver If this role sounds like something that you would be interested in, please click the link to apply or more »
of requirements \ benefits analysis Strategic roadmap building Ability to think outside the box to establish pragmatic solutions to issues Excellent organizational skills, negotiation and conflictresolution skills Experience of delivering successful application systems implementations Understanding of project management tools and techniques. Excellent verbal and written communication skills Desirable more »
accuracy, and ensuring quality output. Self-Motivation/Initiative - taking ownership of tasks, seeking out opportunities for improvement, and being proactive in pursuing goals. ConflictResolution and Negotiation - being able to navigate conflicts constructively, find mutually beneficial solutions, and resolve disputes. Day to day tasks: Liaising with functional more »
Service/Helpdesk environment providing support to staff Skills, abilities and knowledge Essential Excellent interpersonal skills (written and verbal) including the ability to resolve conflict, facilitate and negotiate with staff Ability to communicate with all levels of staff and stakeholders Ability to work in a team and independently Excellent more »
of vendor compliance in assigned countries Working closely with Sobi global function stakeholders and local Sobi teams to ensure effective communication, collaboration and issue resolution Point of contact for GPV and other teams for assigned countries Promote and implement continuous improvement activities across all areas related to countries and … detail Ability to manage multiple activities simultaneously Ability to independently plan, organise, coordinate, and execute assigned tasks Understanding the requirements of diverse stakeholders and conflictresolution management Delivery focused with ability to exercise judgment, make decisions, and take action to complete assignment. Able to work collaboratively In addition more »
Manchester Area, United Kingdom Hybrid / WFH Options
bet365
activity, shifting focus regularly. Knowledge of ITIL processes is desirable but not essential. Well organised and skilled in effective time management, people management, coaching, conflictresolution, task allocation, delegation and risk management. Experienced and effective communicator, both written and verbally, in technical and non-technical subjects to all more »
Coalville, England, United Kingdom Hybrid / WFH Options
Amazon TA
understand, paraphrase and prioritise customer needs before providing appropriate solutions Communicate with customers using verbal and written communication methods, ensuring accuracy and concision. Utilise conflictresolution and decision making skills as applicable to customer, demonstrate highly effective listening skills and patience Be aware of and adhere to applicable … and our external customers, proactively resolving any potential issues that impacts customer experience and performance delivery. A Support & Ops Specialist provides proactive and timely resolution to any issue in hand by researching & querying internal tools, by taking real-time decisions and having an effective communication with the stakeholders (verbal more »
Coalville, England, United Kingdom Hybrid / WFH Options
Amazon TA
understand, paraphrase and prioritise customer needs before providing appropriate solutions Communicate with customers using verbal and written communication methods, ensuring accuracy and concision. Utilise conflictresolution and decision making skills as applicable to customer, demonstrate highly effective listening skills and patience Be aware of and adhere to applicable … and our external customers, proactively resolving any potential issues that impacts customer experience and performance delivery. A Support & Ops Specialist provides proactive and timely resolution to any issue in hand by researching & querying internal tools, by taking real-time decisions and having an effective communication with the stakeholders (verbal more »
Coalville, England, United Kingdom Hybrid / WFH Options
Amazon TA
understand, paraphrase and prioritise customer needs before providing appropriate solutions Communicate with customers using verbal and written communication methods, ensuring accuracy and concision. Utilise conflictresolution and decision making skills as applicable to customer, demonstrate highly effective listening skills and patience Be aware of and adhere to applicable … and our external customers, proactively resolving any potential issues that impacts customer experience and performance delivery. A Support & Ops Specialist provides proactive and timely resolution to any issue in hand by researching & querying internal tools, by taking real-time decisions and having an effective communication with the stakeholders (verbal more »
ability to multi-task and prioritise and manage multiple accounts. Strong verbal communication skills, including active listening and good telephone skills. Interpersonal skills - including conflictresolution, building strong relationships with supplier & contractors and internal business partners. High levels of numeracy and attention to detail. Good Data Entry Skills more »
Newark, Nottinghamshire, East Midlands, United Kingdom Hybrid / WFH Options
Enva England
adapt to changing situations and/or systems. Maintaining and building rapport with customers and sub-contractors, understanding their needs, and managing expectations. Good conflictresolution skills based on a Can do' attitude. A flexible attitude to the team's work, including a willingness to reprioritise and undertake more »
oPrior experience of working in an educational/office setting oKnowledge of health service and terminology and the NHS Emotional effort Essential oDealing with conflictresolution oPrioritising decisions in difficult and stressful situations oDealing with written and telephone requests for information and advice from a variety of personnel more »