1 to 25 of 310 Customer-Centricity Jobs in the UK excluding London

CE) solutions to clients across various industries. Our mission is to drive digital transformation through innovative CRM strategies, and we pride ourselves on our collaborative, agile, and customer-centric approach. Role Overview As a PMO Coordinator, you will play a pivotal role in supporting the successful delivery of D365 CE projects. You will work closely with More ❯

CE) solutions to clients across various industries. Our mission is to drive digital transformation through innovative CRM strategies, and we pride ourselves on our collaborative, agile, and customer-centric approach. Role Overview As a PMO Coordinator, you will play a pivotal role in supporting the successful delivery of D365 CE projects. You will work closely with More ❯

/UI strategies to improve site performance and user retention. Ensure digital assets (website, booking systems, customer portals) are optimised for scalability and security. Customer-Centric Growth & Innovation Utilise user research, data analytics, and A/B testing to improve UX and drive engagement. Optimise customer journeys across digital touchpoints More ❯

liaising with internal teams to drive resolution Monitoring and reporting on service desk KPIs, customer satisfaction, SLA compliance, and overall support effectiveness Championing a customer-centric culture by promoting professionalism, empathy, and accountability within the support team Identifying process improvements, contribute to automation and monitoring strategies, and support the roll-out of service More ❯

of analytics work, prioritising as required to deliver effectively. - Collaborate with cross-functional teams to align customer insights with business objectives and to drive customer-centric strategies and decisions. - Set key customer metrics. Monitor and evaluate the performance of customer KPIs and proactively report back to the More ❯

Your work will directly impact customer retention, engagement, and lifetime value, helping the business make smarter, data-driven decisions at scale. Key Responsibilities Lead customer-centric analytics projects across retention, segmentation, churn prediction, product usage, and personalization Build and maintain predictive models (e.g. churn, CLV, next-best action, recommendation systems) and translate insights More ❯

working effectively within a modern development team. Demonstrated success in delivering scalable and repeatable solutions. Strong technical acumen and ability to translate complex requirements into actionable plans. Customer-centric mindset with a focus on delivering measurable value. Organised, methodical, and self-driven. Personal Skills: A strong customer focus and a passion for creating More ❯

work collaboratively with diverse teams. Experience with user experience design and a keen eye for detail. Familiarity with analytics tools and metrics to evaluate product performance. A customer-centric mindset, with the ability to translate user needs into actionable product features. A degree in a relevant field (e.g., Business, Marketing, Computer Science) is preferred but not More ❯

and act quickly to protect customer trust Strong Communicator: Confident working with technical teams, fraud analysts, and senior stakeholders Retail-Specific Insight: Familiar with customer-centric threat vectors like loyalty abuse and payment fraud Automation-First Mindset: Keen to reduce manual work through scripting and process automation Agile Approach: Comfortable working in cross More ❯

and making quick, well-informed decisions even under pressure. You build strong relationships with both technical and business stakeholders at all levels, driven by curiosity and a customer-centric mindset that helps you understand their needs and solve their challenges. You are creative and proactive, always seeking new ways to deliver value and stand out with More ❯

and making quick, well-informed decisions even under pressure. You build strong relationships with both technical and business stakeholders at all levels, driven by curiosity and a customer-centric mindset that helps you understand their needs and solve their challenges. You are creative and proactive, always seeking new ways to deliver value and stand out with More ❯

account management role from a SaaS business, ideally HR/ER/People/Recruitment Tech. + Excellent communication, presentation, negotiation, and influencing skills + Proactive and customer-centric approach to relationship management + Strong organisational skills with the ability to manage multiple priorities + Commercially aware with strong product and industry knowledge + Ability to More ❯

Success or account management role from a SaaS business, ideally HR/ER/People/Recruitment Tech.+ Excellent communication, presentation, negotiation, and influencing skills+ Proactive and customer-centric approach to relationship management+ Strong organisational skills with the ability to manage multiple priorities+ Commercially aware with strong product and industry knowledge+ Ability to interpret data and More ❯

account management role from a SaaS business, ideally HR/ER/People/Recruitment Tech. + Excellent communication, presentation, negotiation, and influencing skills + Proactive and customer-centric approach to relationship management + Strong organisational skills with the ability to manage multiple priorities + Commercially aware with strong product and industry knowledge + Ability to More ❯

project management skills with the ability to manage multiple projects and deadlines simultaneously. Attention to Detail: High level of accuracy in data entry, content management, and reporting. Customer-Centric Approach: A proactive attitude toward improving the customer experience and driving customer satisfaction. Preferred Qualifications/Skills Bachelors degree in Business More ❯

strategy as well as leading a high performing Product team. What you’ll do: Build and own the product strategy and roadmap for our value stream, using customer-centric product techniques to identify and tackle product problems. Be an outstanding people leader who motivates and leads product squads to build brilliant customer experiences More ❯

chain management. The ideal candidate will possess deep technical expertise combined with strong product management, including user story creation, backlog management, and agile methodologies, combined with a customer-centric approach, data analysis expertise, and experience in supply chain or logistics technologies. Proven ability to deliver impactful products in a complex, cross-functional environment is essential. Key More ❯

data in warehousing platforms (Snowflake or similar, e.g. Databricks) Visual analytics platforms (Tableau or similar, e.g. Power BI) Strong proven experience in data analysis, ideally with a customer-centric outcome Handling complex data structures from multiple sources Experience with customer analytics (satisfaction scores, touchpoint analysis, root cause analysis, etc) Knowledge of general insurance More ❯

and resources to the education sector, supporting over 10 million students worldwide. We work with over28,000 schools, nurseries, and education trusts in 115 countries to deliver customer-centric solutions that improve education outcomes. What we do helps learners at all stages of their lives, from preschool to higher education and professional qualification; we partner with More ❯

the successful adoption and ongoing use of Insight by solutions by our valued clients. This position requires a blend of technical expertise, strong communication skills, and a customer-centric approach. You will be responsible for the technical onboarding of new clients, configuring and supporting our product suite, and providing ongoing technical support. You will also collaborate More ❯

Engagement: Build and maintain strong relationships with a diverse range of internal and external stakeholders, fostering collaboration and transparency. Customer Focus: Maintain a strong customer-centric approach within the PMO team, actively seeking and sharing information to address customer needs and expectations. Problem Solving: Facilitate the resolution of complex issues More ❯

proven ability to deliver results while creating structure in fast-paced, ambiguous environments Our Mission We create financial inclusion for the traditionally excluded through a fair, flexible, customer-centric financing model. We strive to drive greater inclusion of women, youth, and low-income communities. Our Impact Our technology has created measurable change: Connected : 1.7 million first More ❯

proven ability to deliver results while creating structure in fast-paced, ambiguous environments Our Mission We create financial inclusion for the traditionally excluded through a fair, flexible, customer-centric financing model. We strive to drive greater inclusion of women, youth, and low-income communities. Our Impact Our technology has created measurable change: Connected : 1.7 million first More ❯

proven ability to deliver results while creating structure in fast-paced, ambiguous environments Our Mission We create financial inclusion for the traditionally excluded through a fair, flexible, customer-centric financing model. We strive to drive greater inclusion of women, youth, and low-income communities. Our Impact Our technology has created measurable change: Connected : 1.7 million first More ❯

and related technologies. Strong communication and interpersonal skills, with the ability to interface effectively with both technical and non-technical stakeholders. Excellent problem-solving abilities and a customer-centric approach. ABOUT BUSINESS UNIT IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise More ❯