23 of 23 IT Services Manager Jobs in the UK excluding London

We are seeking a highly skilled and experienced IT Service Delivery … Manager to join our team in the Defence sector. The successful candidate will play a pivotal role in ensuring the delivery of high-quality IT services to support critical defence operations. This role requires strong leadership skills, technical expertise, and the ability to manage complex service delivery requirements within a highly regulated environment. The candidate … must hold an active SC Clearance and be a British national. Key Responsibilities: Service Delivery Management: Lead the delivery of IT services to meet both operational and strategic goals. Ensure that service levels (SLAs) and key performance indicators (KPIs) are achieved. Client and Stakeholder Engagement: Serve as the main point of contact for stakeholders, ensuring that service More ❯

Service Delivery Manager - Full time permanent role - Hybrid (Chiswick 3 days a week) - Salary up to £65,000 plus 25 days holiday and travel covered A reputable West London firm are currently looking for an experienced Service Delivery Manager to join their IT team. This … role will work to ensure internal users receive efficient IT support from both internal and external teams. Duties will include: - IT Helpdesk management - Analysis of services received and planning for future improvements and service enhancements - Ensuring availability of IT support resources - Making sure support functions are fully equipped and trained - Hands on support More ❯

IT Service Delivery Manager - Hybrid (Gloucestershire) - £45,000 - £55,000 + Excellent Benefits I'm seeking an IT Service Delivery Manager for a Public body, based in Gloucestershire. They are looking for someone to manage the delivery, performance, and ongoing development of several critical ICT platforms. This is a strategic role where … service) Enhanced maternity leave Local government pension scheme Purchase up to 10 days holiday Employee wellbeing Cycle to Work scheme Discounted gum Blue light discount Requirements of the IT Service Delivery Manager: Act as the primary service owner and decision-maker across critical business systems Lead user groups and represent the organisation at regional and national … core digital policing ecosystem Partner with Learning & Development teams to support training, user adoption, and cultural alignment What You'll Bring: Proven experience managing large-scale ICT systems or services in a complex environment Strong stakeholder engagement and service governance capability Excellent understanding of management systems like RMS (Niche), Pronto, or similar Familiarity with service management frameworks (e.g., ITIL More ❯

IT Technical Service Delivery Manager Location: Grays, Essex (On-site/Hybrid options available) Are you a seasoned IT professional from an MSP background looking to step into a leadership role where your technical expertise and project delivery skills truly make an impact? We're on the lookout for a Technical Service Delivery Manager … and drive successful project outcomes alongside our Project Manager. What You'll Be Doing: Be the go-to expert for escalated technical issues Collaborate with the Service Desk Manager to improve tools, workflows, and client satisfaction Partner with the Project Manager to scope and deliver IT projects Mentor and guide technical team members Identify … report on KPIs What You'll Bring: Experience in IT support or technical management (MSP experience ideal) Strong knowledge of IT infrastructure, networks, and cloud services (Azure essential) Proven leadership and project delivery skills Excellent communication and stakeholder management ITIL, PRINCE2, or Agile certifications (a plus) Why Join Us? Competitive salary Private healthcare Career development More ❯

IT Service Desk Manager Company: A highly reputable enterprise organisation is currently recruiting an IT Service Desk Manager with experience working within a client/customer-facing environment, coupled with healthcare industry experience. Our client is paying a basic salary of £57,000 + 3k on call allowance to operate on a … in a managed service or corporate environment. You must be able to demonstrate proven abilities in the leading and managing the team to support a wide variety of IT solutions as part of an end-to-end lifecycle implementation. Skills and Experience: At least years of proven experience as a Service Desk Manager within the IT … stack, is a must-have. Excellent client management and communication skills, with a track record of building and maintaining successful relationships, are a must-have. Strong understanding of IT service delivery processes, incident management, problem resolution, and change management is a must-have. Excellent client management and communication skills, with a track record of building and maintaining successful More ❯

work in the UK and be able to travel into the office 3 days PW to apply for this role A leading organisation is seeking a Service Delivery Manager to join its operations team, focusing on enhancing the quality of IT service processes and managing internal knowledge resources. This is a key role for someone passionate … about continuous improvement, service excellence, and knowledge sharing. Key Responsibilities: Monitor and improve the quality of IT ticketing processes Develop and maintain a centralised knowledge base Identify and implement process improvements across service workflows Deliver training and support to IT teams on best practices Analyse performance metrics and drive service enhancements Collaborate with cross-functional teams More ❯

This is a fantastic opportunity for an experienced IT Service Manager to join the Government Property Agency as they scale. You will join the GovPass Programme team within the GPA, focusing on the delivery of a range of cutting-edge IT services across the organisation. Client Details The Government Property Agency is the … HMG Estate and in some of the most iconic buildings and departments, with an aim to expand this further over the coming years. The GovPass IT Service Manager is a critical role in the operation of GovPass across the HMG Estate. As the IT Service Manager you will be responsible for the … GovPass Estate, coordinating across the wider programme team to deliver great outcomes and experiences for users. Profile We are looking for a motivated and experienced IT Service Manager with: Strong leadership and communication skills, comfortable briefing at a senior level Customer focused and organised with an ability to rapidly analyse complex problems and find solutions Resilient More ❯

IT Service Desk Manager Company: A highly reputable enterprise organisation is currently recruiting an IT Service Desk Manager with experience working within a client/customer-facing environment, coupled with healthcare industry experience (must have). Our client is paying a basic salary of £57,000 + 3k on call allowance to … in a managed service or corporate environment. You must be able to demonstrate proven abilities in the leading and managing the team to support a wide variety of IT solutions as part of an end-to-end lifecycle implementation. Skills and Experience: At least years of proven experience as a Service Desk Manager within the IT … stack, is a must-have. Excellent client management and communication skills, with a track record of building and maintaining successful relationships, are a must-have. Strong understanding of IT service delivery processes, incident management, problem resolution, and change management is a must-have. Excellent client management and communication skills, with a track record of building and maintaining successful More ❯

Service Delivery Manager Location: Belfast Alchemy Recruitment is proud to be partnering with a leading provider of cutting-edge software and consultancy services, in their search for an experienced Service Delivery Manager to join their dynamic and growing team. About the Client Thet are a forward-thinking technology and consultancy company, specialising in delivering innovative … training. The Role As a Service Delivery Manager , you’ll play a pivotal role in ensuring the smooth and efficient delivery of IT and software services to Pentagon Solutions' clients. You will lead a team of 6 service professionals and oversee the daily operations of the service delivery function. This is a fantastic opportunity for … Ideal Candidate: Proven experience as a Service Delivery Manager or similar role. Strong leadership and team management skills. Excellent communication and client-facing skills. Background in delivering services for a software or tech company is a significant advantage . Strong organisational and problem-solving abilities. Why Join them? Be part of an innovative, tech-driven company with More ❯

IT Service Delivery Manager Location: Gloucester/Cheltenham Contract: Permanent Salary: Up to £54,000 This role is responsible for managing and supporting the organisation’s core systems, including the transition to their new platform. It involves overseeing service performance, ensuring system stability, and working closely with internal teams, suppliers, and stakeholders to deliver More ❯

Lead IT Service Manager Paying £72,664, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for a Lead IT Service Manager to join our Desktop Leadership tea. You will sent the vision and strategy for service management, ensuring processes … your role This role is part of our Desktop Leadership team with a wider responsibility on helping lead the Desktop Environments Function. As a Lead IT Service Manager you will take the lead within the Desktop team to provide live support across all our services. Specifically you will be leading our New Environments team, where you … a critical role in developing an enhanced performance management model for this new service. You will work closely with our talented engineering community and Product Owners to ensure our services are maintained and secure. You will oversee the well-being of all our live services including performance, patching, finops and resilience. Details. Wages. Perks. Location: You'll join More ❯

represent Gloucestershire Business at specialist RMS system owner meetings, with engagement to evolve and develop the force relationship around product development. To coordinate developments within RMS making sure it remains updated and fully supportive of the operating mode, including holistic management across associated systems, to ensure continued parity between the interfaces. To optimise performance and effectively manage changes More ❯

is a unique opportunity to join a thriving retail brand as they invest into their core functions, and are seeking to hire for an experienced IT Service Manager to join their Lincoln team. You will own all key areas of the IT Service function, taking responsibility for service transition and the best quality in … place to build a career, and grow professionally within an environment that is collaborative, people-focused and meritocratic. Description As the successful candidate for the IT Service Manager position, you will be a critical part in the delivery of market-leading technology services across the organisation. You will ensure SLAs are consistently met and exceeded … party suppliers, with the goal of continuously assessing, improving and enhancing service efficiency, and ultimately owning these areas across IT Service. As the IT Service Manager, you will be part of an established and highly collaborative team at the organisation's Lincoln headquarters. As a result, you will ideally be locally based to the More ❯

Summary Job Reference: VR170725 Job Title: IT Service Delivery Manager Salary: 60-65k pa Location: Belfast, hybrid Client : Public sector organisation Contract : Permanent, full-time (37.5 hours pw, typically Mon-Fri/9-5) Overview VANRATH now stands as the first-tier supplier to a range of Top 100 Northern Ireland organisations, SMEs, Public Sector … organisations, Health and Social Care Trusts and NFP Organisations. One of our public sector clients is looking for an IT Service Delivery Managerto assist the Head of ICT in looking after the ICT Team that consists of IT Support, Software Engineers and Web Developers. It's a small organisation and a small team, so … of networks, cyber security, governance and compliance Strong managerial experience - managing an IT Support team Experience of supplier and contract management Experience of outsourcing IT services/infrastructure Positive, friendly team player Next steps For further information on this IT Service Delivery Manager role, or any other IT job More ❯

COMPLIANCE SERVICE DELIVERY MANAGER/OPERATIONAL IT COMPLIANCE Up to £100,000/Bonus/Car Allowance & Strong Staff Benefits SECURE has Strategically Partnered with a Multi-Award Winning, Software Based organisations. As an independently owned market leader, they are a major driving forces behind Innovative Development of Enterprise-Led Internet Technology. Success in this position … with enable to business to securely achieve its global growth ambitions. Role Overview: This is a fantastic opportunity for an experienced Compliance Manager to Lead a Team of 12 including Compliance Analysts & Team Leaders. Reporting Directly to Head of Compliance, you will focus on ensuring Compliance across IT & Tech-driven areas, particularly Applications & Technology Functions. This … Proven Experience Managing Teams within an IT or Tech Environment. Expertise in IT Compliance Stack , specifically in Applications & Technology Functions. Strong Understanding of banking, financial services, or similarly Regulated Sectors. Knowledge of Compliance Frameworks & Risk Management within Tech environments. Strong Communications Skills with Ability to engage both Technical & Non-Technical Teams. Solution-Oriented Approach to More ❯

for an initial 6-month contract. Role overview: This IT Service Integration Manager role is pivotal to ensuring the successful integration of IT services, systems, and processes across multiple business areas. The IT Service Integration Manager will safeguard operational continuity and ensure IT services align with … strategic business objectives. You will: Lead the management and delivery of IT services at a senior level, ensuring alignment with strategic goals and organisational requirements. Oversee the integration of diverse IT systems, processes, and services. Work closely with third-party suppliers and consultancies to ensure services are delivered to the required standards. Ensure all … management, and service delivery. Solid experience in supplier and contract management. Strong knowledge of ITIL practices and governance frameworks. Good understanding of technical domains such as infrastructure, networking, cloud services, and end-user computing. Role details: Job role: IT Service Integration Manager Job type: Contract Duration: 6-month initial contract Rate: £600 - £700 per day More ❯

Service Manager (2nd Line Desktop IT Support Engineer) Job title Service Manager (2nd Line Desktop IT Support Engineer) Salary Starting from £38,249, rising to £45,413 This is a great opportunity for you to develop your IT and Audio Visual (AV) career alongside increasing your line management and team … gain experience and exposure to a variety of challenges and problems that will build your expertise. About the role You will lead the team to provide an outstanding IT and AV service to both our students and staff. Monitoring and reporting on service requirements, you will assist in developing the Support Service, whilst nurturing positive relationships with the … will have on the university. We are committed to maintaining a safe and secure environment for our students, staff, and community by reinforcing our Safer Recruitment commitment. Free counselling services through Health Assured Cycle to work scheme Electric vehicle salary sacrifice scheme Staff discount at Team Bath gym Staff discounts on postgraduate tuition fees Staff discount on language courses More ❯

Stevenage An exciting opportunity for a passionate Service Operations Manager to join a unique, multi-national Information Management function. Ideal candidates should be committed to the future of IT Operations, outstanding customer service and have the dedication in supporting our community in a dynamic, fast-paced environment. Job Title : Service Operations Manager Salary : Circa … testing and treatments Facilities : Fantastic site facilities including subsidised meals, free car parking and much more... The opportunity: We are looking for a detail orientated experienced service operations manager to join our team. The ideal candidate will have broad experiences in workplace & infrastructure technologies balanced with the ability to motivate, constructively challenge & ensure accountabilities are achieved. Responsibilities for … developing an IT team. Skilled in making effective decisions under pressure, with the ability to quickly resolve escalated issues & problems. Very Good experience of workplace & infrastructure technology & services including compliance, improvement & innovation. Proven leadership and hands on team management skills across diverse disciplines, international teams and including those in supplier partnerships Strong knowledge of data centre/ More ❯

Select how often (in days) to receive an alert: IT Service Reporting Manager Department: IT Location: GB INTRODUCTION JOB PURPOSE The SIAM Reporting Manager is responsible for the strategic design, delivery, and continuous improvement of reporting capabilities across the Service Integration and Management (SIAM) function. This role ensures that service performance data … with organisational objectives. By producing clear, actionable insights and assurance reporting, the role supports data-driven decision-making, transparency, and accountability. Through high-quality reporting, the SIAM Reporting Manager enables the identification of performance gaps, drives continuous improvement, and reinforces compliance with agreed service standards and policies. RESPONSIBILITIES Lead the development, execution, and continuous improvement of the SIAM … driven performance improvement and compliance. Implement governance mechanisms to monitor, maintain, and improve data quality, ensuring reporting supports strategic decision-making and assurance. PERSONAL PROFILE Proven experience in IT service management reporting, data analysis, or business intelligence within a multi-supplier or SIAM environment. Strong understanding of ITIL processes, service performance metrics, and service management principles. Hands-on More ❯

Business Development Manager Managed IT Services Location: Hybrid (Kent-based HQ) Salary: £45,000 £55,000 basic + uncapped commission (£80,000 £100,000+ OTE) Are you an experienced Business Development Manager with a background in Managed IT Services? Do you thrive in a client-facing role where you can … based in or near Kent, with regular travel to client sites, events, and the companys head office. This company delivers more than just IT support. Their core services include cyber security, Microsoft 365, cloud solutions, automation, and AI-powered transformation. They help SMEs streamline operations, improve security, and embrace modern workplace technologies and theyre now looking for … someone to help bring these services to new clients. What youll be doing: As a Business Development Manager, you will be responsible for identifying, developing, and converting new business opportunities with SME clients (typically 5300 staff). You will be focused on solution-led selling, supported by expert pre-sales consultants , a skilled marketing team, and a More ❯

business Coordinate with local/regional procurement to consolidate further category spend Duties: Global category responsibility for IT & Telecoms: Software (incl. Software as a Service) and Support Services Hardware and Print Network and Communication Services IT Consultancy Services and Outsourced IT Services (incl. Hosting Services) Support Head of Indirect … Proc with sourcing activities for: Centralised Services (Non-IT related Professional Services & Consultancy) Align sourcing activities with dedicated category strategy. General: Responsible for leading cross-functional teams of operational stakeholders, sourcing and commercial managers through the sourcing process to deliver breakthrough results that deliver commercial advantage for Smiths Detection. Work with the Indirect Procurement Head and … Head of IT to develop and deliver a clear category strategy for the Detection Group. Responsible for ensuring suppliers provide value for money and business benefit to the company, including innovative proposals and following the Smiths Detection Sustainable Sourcing Strategy. Expected to have in depth knowledge of commercial and contract management trends in the respective supply markets to More ❯

Partner Account Manager - IT Managed Services £45K base plus uncapped OTE £72K plus car or £450 per month car allowance and host of benefits The Role The Partner Account Manager will be promoting IT Managed Services to a UK IT Reseller. You will be aligned with their sales … team, where you will encourage and evaluate how we can sell IT Managed Services to their end customer base. You will be led with warm introductions to customer meetings where you will participate in the qualification of IT requirements and propose tailored IT Managed Services in response. This can be done mainly … in two core methods: "Selling with" the IT Reseller, joining them on a meeting where they will introduce you as a Managed Services Sales specialist OR "Selling through" the IT reseller in an individual capacity to a set number of end-user clients Responsibilities • Relationship Building: Build and maintain strong relationships with partners (customers), working More ❯

Partner Account Manager - IT Managed Services £45K base plus uncapped OTE £72K plus car or £450 per month car allowance and host of benefits The Role The Partner Account Manager will be promoting IT Managed Services to a UK IT Reseller. You will be aligned with their sales … team, where you will encourage and evaluate how we can sell IT Managed Services to their end customer base. You will be led with warm introductions to customer meetings where you will participate in the qualification of IT requirements and propose tailored IT Managed Services in response. This can be done mainly … in two core methods: "Selling with" the IT Reseller, joining them on a meeting where they will introduce you as a Managed Services Sales specialist OR "Selling through" the IT reseller in an individual capacity to a set number of end-user clients Responsibilities • Relationship Building: Build and maintain strong relationships with partners (customers), working More ❯