26 to 50 of 64 IT Services Manager Jobs in the UK excluding London

great opportunity for an experienced Service Delivery professional who enjoys working directly with clients, managing stakeholder relationships and improving the way IT services are delivered within an MSP or consultancy environment. You'll sit between the client and the technical service desk, providing structure and reassurance across … Skills & Experience Proven experience in IT Service Delivery, Service Management or a similar client-facing role Experience working within an MSP, managed services or IT consultancy environment Strong understanding of service desk operations, SLAs, escalations and service improvement Experience managing relationships with customers and senior ...

form part of a well-established service management team. You will be helping to lead the delivery of high-quality IT support services and drive continuous improvement across our operational environment. You will be responsible, as a team, for the delivery of our support services. You will … manage a team of Service Managers and 2nd Line Technicians to their full potential. Duties Include: Identify and mitigate risks which could impact our services, performance or compliance. Produce and interpret departmental KPI reports to assess operational performance, monitor efficiency, identify risks, and recommend improvements to support department objectives. ...

Group IT Service Desk Manager is responsible for the Group IT Service Desk function, taking day‐to‐day ownership of first and second‐line support delivery to all K3 Advisory Group business units with the exception of Wealth Management and Business Sales, which … supported separately. Reporting to the Head of Group IT, the role line manages the Principal Support Analysts and Support Analysts, and is responsible for embedding the Service function SOP pack, maintaining coverage across sites, and driving the performance and accountability agenda for desk staff. This is a hybrid ...

Business Development Manager (IT Software Industry) We are seeking a dynamic and experienced Business Development Manager for our IT Software company. The ideal candidate will have 2-3 years of relevant experience, a strong aptitude for client interaction, and a proven track … company. Fluent English communication skills, a solid understanding of domestic clients, qualifications of a B.tech degree and an MBA in marketing and IT are highly desirable. Key Responsibilities Build and maintain strong relationships with clients by understanding their business needs and proposing tailored IT solutions. Generate ...

IT Service Manager Contract: Initial 6 months IR35: Outside IR35 Clearance: SC + NPPV3 required Location: London/Hybrid We are looking for an experienced IT Service Manager to support a major transformation programme within the Metropolitan Police. The role will support … support models. Define and manage service acceptance criteria and readiness assessments. Coordinate go-live planning, transition activities, service acceptance and hypercare support. Ensure new services transition into live operations with minimal disruption. Work closely with suppliers, technical teams, service management functions and operational stakeholders. Track supplier deliverables, service levels ...

Information Technology – End User Services Manager Birmingham , AL - Onsite Job ID: 37771 Posted: 2026-09-23 Employment Type: Direct Hire Are you an IT leader who knows that great support is about more than closing tickets? Our client is looking for an IT … related field preferred. 5+ years of IT support experience, including direct people-management responsibility. Demonstrated experience managing a technical support, deskside, field services, or infrastructure team. Verifiable direct-management experience — including performance management, difficult employee conversations, coaching, and accountability. A track record of successfully managing employees with ...

first hire in a new managed services division and help build it from day one. About Overline Overline Network Consultants has supported UK businesses since 1994. In that time, we've helped more than 4,000 companies in sectors including legal, finance, healthcare and recruitment stay connected … through our communications, connectivity and IT solutions. We're now launching a dedicated Managed Services division , and this is our first hire into it. You won't be starting from nothing. You'll have an established brand, a large existing customer base to sell into, a skilled ...

Location: Derby - Head Office Contract Type: Permanent Salary: Circa £55,000 Including Free travel on EMR services and 75% discount on all other train operators Closing Date: Sunday 04 October 2026 Interview Date: To be confirmed Reference: 2026-77 We are proud to be One Team at East Midlands … support across the business. You’ll combine strategic thinking with hands‐on leadership, driving service improvement while ensuring day‐to‐day IT services remain responsive, efficient and customer-focused. This is a key role in shaping our Service Delivery strategy, improving the end‐user experience and ensuring ...

Convey Law is seeking an IT Manager to lead the Group IT team in Newport. Reporting to the IT Director, you will drive operations, security and strategic IT projects across the Convey Group, including Convey365. You will balance hands … leadership with strategic collaboration to support growth and technology delivery. The role requires extensive experience in IT management, ISO27001 governance and a customer-focused approach to service delivery. #J-18808-Ljbffr ...

with the Managing Director and Technical Team, you'll become a trusted adviser to your customers, helping them maximise the value of our managed services while uncovering opportunities to expand and strengthen our partnerships. You'll enjoy genuine autonomy, influence our commercial strategy and play a key role … other networking opportunities. Prepare proposals, quotations, tenders and commercial agreements through to successful completion. Drive cross-selling and upselling opportunities across our managed services portfolio. Attend networking events, supplier meetings and industry events to generate new opportunities and strengthen relationships. Monitor account performance, sales metrics and forecasts, recommending actions ...

ABOUT US Apogee is one of the UK's leading managed workplace services providers and part of HP Inc . We are a people-focused business that invests in career development, wellbeing and creating opportunities for our colleagues to grow. Alongside a competitive benefits package, we support professional development … their people - wherever they work. The opportunity You will lead the development, management and commercial performance of propositions across End User Compute and Lifecycle Services, Unified Communications and Collaboration, and Workplace Experience solutions. With a strong focus on HP products and services, you will work across Sales, Marketing ...

exciting and highly motivated team, where no two days are the same and where you can help and support the reliability of live services within our IT applications? If so, we want to hear from you! DWP Digital build and maintain user-friendly digital services that … claim benefit, get help finding a job, or understand their State Pension, were the team designing, developing and delivering the world-class digital services they need. This is an exciting opportunity to earn as you learn and get hands on practice while you study towards a Level 3 qualification. ...

IT Service Manager The Role This is an opportunity for you to join us as a Service Manager, becoming part of an established service management team responsible for the day-to-day operation of our business-as-usual support services. This role includes line … management responsibilities, supporting and developing a team of Support Desk Engineers to ensure daily operations run effectively and smoothly. As a Service Manager, you will be helping maintain our key performance indicators, service levels, and promote excellent customer service. You will produce and analyse customer reports, ensuring data ...

recruit an IT Service Delivery Manager. This is an opportunity to lead an IT support team and improve how technology services are delivered across the business. Youll oversee day-to-day service performance, support your team and work with colleagues to make IT … services more effective. Key Responsibilities Leading and developing the IT support team Overseeing incidents, service requests and changes Monitoring service levels and sharing performance updates Working with suppliers and internal teams to improve service delivery Experience, Qualifications, and/or Skill set Experience managing an IT ...

IT Service Manager The Role This is an opportunity for you to join us as a Service Manager, becoming part of an established service management team responsible for the day-to-day operation of our business-as-usual support services. This role includes line ...

IT Senior Service Manager Position: Senior Service Manager Location: Ringwood, Hampshire + Hybrid working (non-contractual) Salary: £40,000 + Overtime + Benefits + Company Profit Share Hours: 37.5 hours per week The Role Working in a team of three Senior Service Managers, reporting … Service Delivery Manager, you will form part of a well-established service management team click apply for full job details ...

IT Service Operations Manager – 24/7 Technology Operations Leeds £60,000 - £65,000 + 15% shift allowance, car allowance, bonus We’re recruiting an IT Service Operations Managers to join a high-profile 24/7 technology operation in Leeds. This … shift pattern (4 days, 4 off, 4 nights, 4 off, repeat) This is a senior operational leadership role within a brand new IT Command Centre, responsible for real-time service stability, Major Incident Management, shift leadership, supplier performance and operational improvement. You’ll need: Proven experience leading ...

IT Service Operations Manager – 24/7 Technology Operations Leeds £60,000 - £65,000 + 15% shift allowance, car allowance, bonus We’re recruiting an IT Service Operations Managers to join a high-profile 24/7 technology operation in Leeds. This … shift pattern (4 days, 4 off, 4 nights, 4 off, repeat) This is a senior operational leadership role within a brand new IT Command Centre, responsible for real-time service stability, Major Incident Management, shift leadership, supplier performance and operational improvement. You’ll need: Proven experience leading ...

serves one of London's most ambitious boroughs. Southwark is building a brand new Digital and Resident Experience, and as IT Service Manager, you will be the single point of ownership for how service quality is defined, held to account and improved across it … council delivers technology to its residents, we'd love to hear from you. What You'll Be Doing The IT Service Manager is responsible for how well the council's technology services perform for staff and, through them, for residents. You'll set the standards ...

Redcentric plc in Harrogate is seeking a Project Manager - BAU to manage customer requests across Wireless … IAAS, VOIP and ICT, from order receipt to first bill and transition into Support. The role requires proven project management experience in a managed services environment; strong communication, planning, budgeting, and stakeholder management in a fast-moving IT landscape. #J-18808-Ljbffr ...

## IT Service Desk and Support ManagerApplylocations: Cobalt Business Park, Newcastle Upon Tynetime type: Full timeposted on: Posted 5 Days Agotime left to apply: End Date: August 16, 2026 (9 days left to apply)job requisition id: JR887**Job Posting Title**IT Service Desk and Support … Manager**Salary Band**Competitive**Job Description****About the Role**As a leader within our Service Desk operation, you will be responsible for ensuring the service is responsive, customer-focused and continually evolving to meet the needs of the organisation. As an experienced and people-focused IT ...

Trusted Technology Partnership in Ringwood, Hampshire, is seeking an IT Senior Service Manager to lead a small team of two other managers and 2nd line technicians. You will help deliver high-quality IT support services and drive continuous improvement across the operational environment. You will own end-to-end customer experience, aligning people, processes and technology, identifying improvements, driving ...

teams since 1833. Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at 350 locations in more than 65 countries, across six continents. But at the heart of our business is our people. Role Purpose The role … will be responsible for leading and managing the Global Service Desk, ensuring the effective delivery of 24/7 IT support services across all regions. The Global IT Service Desk Manager will ensure incidents, service requests and escalations are handled efficiently, consistently ...

Type: Full Time Time: Permanent Location: Glasgow Department: Information Technology The Role As the IT Customer Service Manager (UK, Europe & MEA), you will lead a team of Local Support Technicians and managed service providers, ensuring the delivery of high-quality IT support across … under pressure and effectively manage conflict resolution. Degree in Computer Science or a related discipline is preferred. Experience within a law firm or professional services environment would be advantageous. What sets this role apart Lead customer service delivery across a large and diverse UK, Europe and MEA region, influencing ...

senior operational leader on shift in the IT Command Centre, accountable for the real-time health, stability and performance of technology services during their shift period - including overnight, weekends and peak trading events. The role ensures that incidents are detected, triaged and resolved quickly, that major incidents … duty roles. Chair shift stand-ups and checkpoint calls, ensuring clear priorities, ownership and next steps. Maintain real-time situational awareness across all critical services, particularly during overnight batch, replenishment, and early-morning trading readiness windows. Incident & Major Incident Management Act as the on-shift Major Incident Manager ...