1 to 25 of 42 Major Incident Management Jobs in the UK excluding London

Preston | 5 days onsite Initial Contract to 31/03/2027 Pay : £500 - £600 Status: Inside IR35 Role Description: The Senior Security Incident Management Consultant operates within the Operational Integrator (OI) function and provides governance, leadership, assurance, and strategic oversight of security incident management across … manage security incidents consistently, effectively, and in accordance with client policy, regulatory obligations, and operational risk requirements. Acting as the primary OI lead for incident governance, the consultant provides a consolidated view of incident risk, drives supplier accountability, and supports continual improvement across the incident management ...

Head of Command Centre & Incident Management Hybrid We are seeking an experienced and highly motivated Head of Command Centre & Incident Management to lead our UK Command Centre function. This is a critical leadership role responsible for ensuring the rapid restoration of technology services during major incidents, minimising business disruption, and driving operational excellence across the IT estate. You will lead a team of Incident Management professionals, providing strategic direction and operational oversight while acting as the central point of coordination during high-priority service disruptions. The role requires exceptional communication skills, with ...

Major Incident Manager Belfast Up to £70,000 + On-Call Payments Location: Belfast On-site Salary: £60,000 £70,000 depending on experience Clearance: Must be eligible for SC Clearance Were looking for an experienced Major Incident Manager to join a growing Major Incident Management function based on-site in Belfast. This is a great opportunity for someone who has genuinely owned and managed high-priority incidents within complex environments. Youll take control during critical incidents, coordinate technical and operational teams, and ensure clear communication with senior stakeholders through to resolution. ...

Security Incident Management Analyst Contract | 3 Positions Available Location: Inverness or Preston (5 Days Onsite) Rate: £440 - £480 per day (Inside IR35 Contract Duration: 6 months Clearance Required: Active SC Clearance About the Opportunity A leading consultancy is seeking three experienced Security Incident Management Analysts … Working within the Operational Integrator (OI) function in a multi-supplier (SIAM) environment, you will play a key role in coordinating and governing security incident management activities across multiple service providers. This position focuses on ensuring incidents are effectively tracked, reported, escalated, and evidenced throughout their lifecycle, while ...

help clients transform critical IT services into resilient, high-performing experiences that deliver measurable business value. As a Senior Service Delivery Manager specialising in Major Incident Management and Problem Management, you'll shape how complex services perform, lead teams through continual improvement, and build trusted relationships … through this clearance. This is a hybrid position. Your future duties and responsibilities In this role, you will take ownership of service delivery across Major Incident Management (MIM) and Problem Management, ensuring engagements deliver against client expectations, commercial objectives and service commitments. You'll build trusted ...

Keep Critical Services Running When It Matters Most At Incite Insight, we believe great Major Incident Managers are more than process experts - they're calm under pressure, trusted by stakeholders and able to bring technical teams together to restore services quickly and effectively. We're working with … well-established organisation that relies on a high-performing IT operations function and we're looking for an experienced Major Incident Manager on contract who will play a key part in their team. If you enjoy taking ownership of major incidents, leading technical discussions and making ...

energy sector Location - Aberdeen. Based on the customer’s site Accountable for SLA and KPI attainment, service governance and customer reporting on a single major contract Large hybrid multi-cloud estate — Azure, AVS, Arc, AVD/Citrix, OCI, AWS and Microsoft 365 Baseline Disclosure Scotland check required ITIL certification … here: Hypercube | AI for Energy Role purpose We're looking for a Service Delivery Manager to own the day-to-day running of a major cloud and platform managed service contract for an energy sector customer. This is an outcome-based service, not a body-shop. We are accountable ...

Director, Incident & Problem ManagementWho We AreSolera is a global leader in data and software services, operating at scale across multiple regions, platforms, and products. Our Global IT organization underpins the reliability, availability, and performance of over 400+ products worldwide. The RoleWe are seeking a Director of Incident & Problem … Management to lead our global NOC and Problem Management functions. This role is accountable for the end-to-end management of major incidents, operational stability, and root cause remediation across all regions and products. You will drive a step-change in operational maturity—moving from reactive ...

wide organisation supporting 3,000+ users across 100+ sites, managing a team of 11 and overseeing everything from the Service Desk and Major Incident Management through to Asset & Configuration Management, ITSM platform development and third-party supplier performance. What you'll be doing Leading, developing … motivating a Service Desk and Service Operations team, building a positive, accountable and customer-focused culture Owning ITIL Service Management practices across Incident, Problem, Change, Request, Asset and Configuration Management Driving Major Incident Management, coordination, communication, escalation and rapid service restoration Championing continual service ...

with technical awareness , placing you at the centre of a live Security Operations Centre where you'll maintain situational awareness across multiple domains, coordinate incident response, and ensure effective operational decision-making. You'll act as the operational lead within a fast-paced control room environment, working closely with … domains. Monitor live environments and assess alerts and incidents in real time. Perform initial triage and validation of alerts, reducing noise and ensuring accurate incident classification. Manage incident prioritisation and escalation in accordance with operational procedures. Coordinate response activities across SOC, NOC, Infrastructure and Security teams. Support ...

Major Incident Manager Belfast Up to £70,000 + On-Call Payments Location: Belfast On-site Salary: £60,000 £70,000 depending on experience Clearance: Must be eligible for SC Clearance Were looking for an experienced Major Incident Manager to join a growing Major Incident Management function based on-site in Belfast click apply for full job details ...

Command Centre during their shift , providing command and control across a broad range of operational capabilities, including Cyber/SOC, NOC, Infrastructure, Service Management and Physical Security . This is not a SOC Manager, Cyber Operations Manager or hands-on technical engineering position . The successful candidate will … senior operational authority for the Command Centre during assigned shifts. Maintain a clear Common Operating Picture (COP) across cyber, network, infrastructure, service management and physical security operations. Coordinate the response to significant incidents, service disruptions, emerging risks and operational issues. Set operational priorities and ensure the appropriate specialist teams ...

Command Centre during their shift , providing command and control across a broad range of operational capabilities, including Cyber/SOC, NOC, Infrastructure, Service Management and Physical Security . This is not a SOC Manager, Cyber Operations Manager or hands-on technical engineering position . The successful candidate will … senior operational authority for the Command Centre during assigned shifts. Maintain a clear Common Operating Picture (COP) across cyber, network, infrastructure, service management and physical security operations. Coordinate the response to significant incidents, service disruptions, emerging risks and operational issues. Set operational priorities and ensure the appropriate specialist teams ...

invest in you!. Job Description Roles & Responsibilities Service Transition & Operational Readiness: Support new service onboarding, service acceptance, transition into BAU support. Customer Management: Handle customer escalations, issues, problems, risks, and service requirements, acting as the primary point of contact and trusted advisor. Governance: Chair operational and service governance … forums, driving actions, decisions and continual improvement across multiple stakeholders. Operational Management: Managing competing priorities across operational support and project delivery. Supplier Management: Coordinate internal and third-party delivery partners, ensuring aligned service delivery and accountability against agreed SLAs and KPIs. Major Incident & Escalation Management ...

Support to manage and support critical enterprise AI based applications in a fast-paced production environment. The role requires hands-on expertise in monitoring, incident management, troubleshooting, release support, and ensuring high availability and stability of business-critical platforms. In this role, you'll make an impact … analysis (RCA) for recurring issues and drive permanent fixes. Analyze production logs, identify failure patterns, and create actionable dashboards to improve service monitoring and incident response. Coordinate with development, infrastructure, database, network, and business teams for issue resolution. Support application deployments, change requests, weekend releases, and post-release validations. ...

diverse portfolio of software and technology-enabled services. The role owns the end-to-end client service experience; from service desk and incident management through to client assurance and service improvement, ensuring service outcomes are high-quality, consistent, and commercially effective. This role operates at the intersection … product, client engagement, and service operations. It leads a global, multi-disciplinary service management delivery function and acts as the senior client-facing leader for service delivery, representing the function in key client relationships, executive escalations, and senior stakeholder engagements. The Role Service Strategy & leadership. Define and execute ...

functional requirements (NFRs), service maturity expectations, and operational standards prior to go-live Designing and assuring sustainable BAU support models (including RACI, escalation paths, incident/problem/change processes, monitoring, MI, and reporting) Coordinating change management, release planning, and stakeholder communications, including CAB engagement and governance processes … Managing risks, issues, dependencies, and contingency plans, with a proactive focus on mitigating operational risk during transition and release phases Leading or supporting incident and major incident management during key releases and early life support (hypercare) Producing and presenting reporting and dashboards on transition readiness, live ...

user technology services across a multi-site organisation. The chosen Candidate will be responsible for TechBar and desktop support, hardware and software asset management, major incident response and the performance of third-party technology support providers. This is a key operational leadership role, combining service delivery, supplier … management and continuous improvement. Key Responsibilities Lead the day-to-day delivery of TechBar and desktop support services, ensuring strong SLA performance and customer satisfaction. Manage third-party support providers, setting service standards, monitoring performance and leading regular service reviews. Own hardware and software asset management, including lifecycle ...

seeking a Ticketing Systems Lead to lead the operational performance, support, and continuous improvement of customer-facing systems and field devices within a major public transport programme. This role goes beyond traditional IT support - it requires ownership of live operational technology , including ticketing systems, validators, gates, kiosks, and other … passenger-facing devices that are critical to daily service delivery. You will lead a multi-disciplinary team responsible for ensuring high availability, rapid incident response, and seamless customer experience across all front office technology. Key Responsibilities Lead the end-to-end support and operation of front office systems ...

Hybrid - 1 x week in Marlow Department: Information Security Monday-Friday Are you an experienced cyber security professional with a passion for security operations, incident response and vulnerability management? We're looking for an Operational Security Lead & Cyber Vulnerability Manager to play a critical role in protecting Kensington … Role Reporting to the Chief Information Security Officer, you'll lead the day-to-day operational cyber security function, overseeing security operations, cyber incident management, infrastructure and cloud vulnerability management, and third-party security oversight. You'll be responsible for ensuring security risks are managed appropriately, coordinating ...

integration of functions to meet goals; identify and define necessary system enhancements; analyze existing system logic, identify problems; and recommend and implements solutions. Performing Incident/Outage Management, pro-actively collaborate with Development and Infrastructure partners to identify and remediate stability risks, and engage in crisis management … issues. Investigation of incidents reported across a range of applications within our Custody Digital Assets and Settlements applications. Engagement with ITIL processes including Major Incident management, problem management, change management etc. Operate independently to identify process bottlenecks and proactively drive improvements by engaging the appropriate ...

activities. Key Responsibilities Provide specialist support for complex Microsoft 365 incidents, requests, and operational issues. Increase 2nd Line support throughput and technical capability. Improve incident triage, diagnosis, and resolution processes. Reduce service backlog and improve overall time-to-resolution metrics. Improve first-time and 2nd Line resolution rates across … Microsoft 365 technologies. Minimise avoidable escalations to 3rd Line support teams through enhanced troubleshooting and escalation quality. Support major incident management and service stabilisation activities. Create and maintain operational documentation, including: Run books Standard Operating Procedures (SOPs) Troubleshooting guides Knowledge articles Deliver structured knowledge transfer through: Team ...

VisionPLUS card processing platform and its integrations Serve as the primary senior technical contact for client, handling complex queries, escalations, and design discussions Lead major incident management, including deep‐dive diagnostics, cross‐team coordination, and root‐cause analysis. Provide hands‐on support for critical production issues across … analysis, and data troubleshooting) Proven experience designing and supporting API‐based and event‐driven integrations with mainframe systems Strong background in production support, complex incident management, and root‐cause analysis in 24×7 environments Ability to balance architectural ownership with hands‐on execution when required Fluent Italian ...

improving technology operations, enhancing user experience, and driving the adoption of emerging technologies, including AI-enabled solutions. This role combines leadership, operational oversight, stakeholder management, and transformation initiatives, making it an excellent opportunity for an experienced technology leader looking to make a broad business impact within a complex international … technology support teams, fostering a culture of accountability, collaboration, and continuous improvement. Monitor service performance through KPIs, SLAs, user feedback, and operational reporting. Support major technology projects, change initiatives, and process improvements. Drive adoption of approved AI, automation, and productivity-enhancing technologies. Work closely with regional leadership teams ...

internal stakeholders, users, suppliers, and technology service providers Monitor service performance, availability, capacity, and customer satisfaction, taking action where improvements are required Lead the management of incidents, service requests, problems, and escalations to ensure timely resolution Coordinate major incident management activities and provide clear communication … including key performance indicators, service level performance, risks, issues, and improvement actions Work with technical teams to identify root causes and deliver effective problem management and preventative measures Support change management and ensure that service impacts, risks, and readiness activities are properly assessed Manage third-party suppliers ...