Support Consultant
- Location
- Glasgow, Scotland, United Kingdom
customer escalations across supported customer environments, ensuring progress, actions and updates are clearly tracked through to resolution. Act as a technical escalation point across Microsoft 365, Azure, Intune, Power Platform, Dynamics 365, cybersecurity tooling and custom applications. Support customer relationships through service reporting, reviews, governance and escalation activity, helping … operational efficiency. About you Three years’ + experience in technical support, service desk or managed services delivery Possess a strong working knowledge of Microsoft cloud and workplace technologies such as: Microsoft 365, Azure, Entra ID, Intune, Defender, Sentinel, Power Platform or Dynamics 365. Experience in managing complex incidents ...