1 to 25 of 47 Service Desk Engineer Jobs in the UK excluding London

Service Desk Engineer (1st/2nd Line) We are working with a leading IT service provider that is looking for a skilled Service Desk Engineer (1st/2nd Line) to join their team. This is an exciting opportunity to be part of a … support and solutions to a diverse client base. Responsibilities: Logging all actions and ensuring accurate documentation in ConnectWise. Answering calls and delivering excellent customer service at all times. Meeting individual and team KPI targets in line with Service Desk goals. Escalating IT issues to the Senior Service Desk Engineer or Service Desk Manager when required. Managing and maintaining IT Glue documentation for customers and internal use. Collaborating with the Sales team to provide solutions and recommendations. Supporting hosted environments and local infrastructure for clients. Diagnosing and resolving technical issues for clients and More ❯

Service Desk Engineer When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order for your application to be reviewed. Come and join the Littlefish team! Worklocation:Nottingham(Remote) (7am-7pm, 4 on … you. The role and what youll be getting up to on a day-to-day basis: Littlefish are recruiting for a 24/7 Service Desk Engineer to join the Service Desk Team. This role is home based position on a 4 on 4 off … the office once a month for team meetings and carry out your first 6-week training in the office.Reporting into the 24/7 Service Desk Team Leader, as a Service Desk Engineer, you will provide effective technical support to Littlefishs contract customers. The Service More ❯

Times Top 100 Best Places to Work Supporters of 85+ charities with strong commitment to diversity and sustainability POSITION DETAILS: Position Title: Position Title: Service Desk Engineer Reports to (POSITION): Reports to (POSITION): Service Desk Team Lead Team: Team: Service Desk Department: Department … IT Support PURPOSE OF JOB: As a Technical Service Desk Engineer, you will provide high-quality support and be a point of escalation for the Bytes Software Services functions and its staff. You will deliver essential business support for all users, both on-site and at remote … experience and Bytes Software Services Systems. Additionally, you will support and coach newer team members, contributing to the overall success of the team and service delivery. KEY RESPONSIBILITIES: Be a friendly and supportive point of contact for all Bytes colleagues seeking support. Support users through logging Service Requests More ❯

over the world, making us the true global employer of choice. What you'll be getting up to: We are looking to hire a Service Desk Lead Engineer to join our global team in Technology to oversee and drive excellence within our Tier 2 - Global Service Desk Team . As a key technical leader, you will ensure efficient incident resolution, problem management, and service request fulfillment while upholding ITIL best practices. This role is pivotal in bridging Tier 1 and Tier 3 support teams as well as implementing process improvements while maintaining high … customer satisfaction through proactive support strategies. As the Service Desk Engineer Lead you will play a crucial role in mentoring engineers, managing escalations , and improving service quality . You will work closely with cross-functional teams to enhance operational efficiency and drive automation in collaboration with More ❯

to champion the long-term health and welfare of animals and deliver our purpose of Healthy Animals, Happy Owners. Main Purpose of Role: The Service Desk Engineer will work as part of the Service Desk providing a first point of contact to all IVC IT … users. Our Service Desk Engineers provide a high standard of customer service and communication for our head office support team and practices in UK and Ireland. The IT Service Desk supports over 12000 colleagues across 1200 practices and over 400 support staff working in our … or working from home. Support is provided from 8.00am to 6:30pm Monday to Friday with limited out of hours support when required. The Service Desk Engineer will be required to accurately record a detailed description of all tickets taken capturing key information to assist our customers. More ❯

to champion the long-term health and welfare of animals and deliver our purpose of Healthy Animals, Happy Owners. Main Purpose of Role: The Service Desk Engineer will work as part of the Service Desk providing a first point of contact to all IVC IT … users. Our Service Desk Engineers provide a high standard of customer service and communication for our head office support team and practices in UK and Ireland. The IT Service Desk supports over 12000 colleagues across 1200 practices and over 400 support staff working in our … or working from home. Support is provided from 8.00am to 6:30pm Monday to Friday with limited out of hours support when required. The Service Desk Engineer will be required to accurately record a detailed description of all tickets taken capturing key information to assist our customers. More ❯

Service Desk Engineer – On-site Our client is urgently looking for an experienced Service Desk Engineer to join their team on a permanent basis. Please note, the role is on-site 5 days per week. You will be rewarded with an excellent salary, as … well as a brilliant benefits package including bonus, commission pay, annual leave, pension scheme, on-site parking any many more perks! Service Desk Engineer – Key Skills: Microsoft Office Suite and Windows OS – Must First Line Support Incident Management Hardware and Software Troubleshooting Network Support Communication – both internal … and external Service Desk Engineer – On-site Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and More ❯

Service Desk Engineer Salary: £34,000 Location: North London/Hybrid Immediate Start We're working with a Social Care provider based in North London who are looking for a Service Desk Engineer to join their team for an immediate start! This role will … and state of the art tech to contribute to a great cause and must have experience with the social care or care sector. The Service Desk Engineer will be heavily involved with the implementation of key social care systems & take ownership of Technical support across the organisation. … Skills required for the Service Desk Engineer are: - Experience working within the care/social care sector - Knowledge of the digital patient systems - Strong Technical background - An expert communicator and have the ability to work with senior stakeholders Infrastructure Engineer/2nd line/3rd line More ❯

Lead Service Desk Engineer | £65K–£70K | Hybrid (LEEDS) 🚨 We’ve just partnered with one of the biggest tech names in global sports betting 🎯 and they’re on the hunt for a Lead Service Desk Engineer to be a core part of their Leeds team … . 💡 What’s in it for you? £65K–£70K 💰 Hybrid working (1x per week in Leeds office)🏡 True ownership of the UK/EU service desk strategy 🛠 Leading and mentoring a high-performing Service Desk team🤝 Plenty of room to grow and make your mark 📈 Diverse … and international culture embracing the global community 🌍 🧰 What you’ll need: Experience leading a busy, multi-region IT Service Desk Strong knowledge of Windows 10/11 , M365 , Active Directory , Azure AD , and ServiceNow ITIL Foundation (v4 preferred) Excellent comms + a calm, methodical approach to incidents Comfortable More ❯

Service Desk Engineer The Service Desk Engineer role is critical to ensure the effective and continuous provision of service desk support to clients. You will provide exceptional standards of support to customers, across a variety of products, services and platforms. You will … work with the Lifecycle Coordinator(s) and Service Desk Manager, to ensure tickets are worked on in an efficient manner and to support SLAs and provide a positive customer experience. Responsibilities: Answer phone calls from end-users and working to resolve issues, on first contact, where possible. Work … verbal communication is professional and meets our standards. Ensure appropriate adherence to performance targets including KPIs and SLAs. Build excellent working relationships within the Service Desk team(s), with other teams within the Managed Services Department, as well as within the wider organisation. Work with Team Managers, Team More ❯

Service Desk Engineer Service Desk Engineer contractor required for a fast-paced London Market Insurer. The company are in hyper growth and the need for motivated support engineers is critical to the delivery of strategic plans as well as BAU support. You will be … to manage continuous 1st and 2nd line requests. You should have a proven track record delivering 1st and 2nd line support within the financial service/insurance industry. This is an initial 3 - 6 months contract with a Day rate of £300 - £350 Inside IR35. This requires 5 days … senior management for projects, incident management and change management General IT administration activities including joiners, movers, and leavers processes. Skills and experience required: Previous service service desk support within Financial Service/Insurance Industry. Knowledge of DNS, DHCP and Group Policy Strong knowledge of O365, Windows More ❯

Job Description: 3rd line service desk engineer (MSP) Location: Borehamwood Hours: Mon Fri - 8-5pm Duration: Permanent Salary: 40-48k DOE Role Description: This is a full-time on-site role located in Borehamwood for a 3rd Line Service Desk Engineer (MSP … . As part of the service desk team, you will be responsible for providing high-level technical support for client issues that have been escalated by the 1st and 2nd Line Service Desk Engineers. You will work with a variety of technologies and join our friendly … supportive team as a key member of the Service Desk. The role involves maintaining, troubleshooting, and repairing IT infrastructure, cloud, hardware, software, and networking systems for clients. Qualifications · A bachelors degree in computer science, Information Technology, or equivalent work experience · Knowledge of Windows Server Platforms, Virtualisation technologies, Backup solutions More ❯

Technical Support Engineer/IT Service Desk Analyst who has solid experience with root cause analysis, data centre architecture, network and application management protocols, network administration and troubleshooting, Windows Server OS, SQL, IIS and Exchange Server is required for a leading IT management solutions provider based in … Days per Week from Home) JOB TYPE: Full-Time, Permanent JOB OVERVIEW We have a fantastic new job opportunity for a Technical Support Engineer/IT Service Desk Analyst who has solid experience with root cause analysis, data centre architecture, network and application management protocols, network administration … and troubleshooting, Windows Server OS, SQL, IIS and Exchange Server. Working as a Technical Support Engineer/IT Service Desk Analyst you will join the team to manage support cases, troubleshoot issues, and host remote sessions. As the Technical Support Engineer/IT Service Desk More ❯

Service Desk Engineer Maidenhead (Office Based) Up to £27,000 + Company Benefits This is a hands-on support role within a growing managed service provider offering tailored IT and communications solutions. As a Service Desk Engineer, you ll provide first-line technical … development, and exposure to a broad range of technologies across diverse client environments. What we re looking for: 1 2 years experience in a service desk or technical support role, ideally within an MSP environment. Strong troubleshooting and customer service skills Good knowledge of Microsoft 365, Windows More ❯

Service Desk Engineer – Maidenhead (Office Based) Up to £27,000 + Company Benefits This is a hands-on support role within a growing managed service provider offering tailored IT and communications solutions. As a Service Desk Engineer, you’ll provide first-line technical … development, and exposure to a broad range of technologies across diverse client environments. What we’re looking for: 1–2 years’ experience in a service desk or technical support role, ideally within an MSP environment. Strong troubleshooting and customer service skills Good knowledge of Microsoft 365, Windows More ❯

Service Desk Engineer When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Join the Littlefish Team! Salary: Up to £26,525 Location: Sheffield (Hybrid) Eligibility … excited about working with creative, passionate, energetic, and friendly people, we would love to hear from you. Role Overview: We are recruiting for a Service Desk Engineer to join our growing Service Desk team! Responsibilities: Handle and resolve desktop, laptop, printer, application issues, and basic … progress, and monitor IT incidents and requests to ensure resolution within agreed timescales. Work on specific IT projects for customers as directed by the Service Management team. Undertake any other responsibilities at the line manager's discretion. What We Offer: Boost your earnings by £4,500 through our exclusive More ❯

IT Service Desk Engineer Suffolk Circa 30,000 On behalf of our client, we are seeking a Service Desk Analyst to join an established team to help support the smooth operation of IT Services across the organisation. The successful candidate will offer proven experience working … within an IT Service Desk environment or an IT Support related role. This is a fantastic opportunity to join a growing company that have created an excellent working culture and been nationally recognised for doing so. Responsibilities: Provide end user support remotely and virtually. Complete onboarding and offboarding … completion. Escalate support tickets and engage with different teams across the wider department. Demonstrate willingness for constant learning. Requirements: Experience working within an IT Service Desk and a customer service background. Network troubleshooting experience. Experience supporting Microsoft operating systems, Active Directory and MS Exchange. Excellent problem-solving More ❯

IT Service Desk Engineer Suffolk Circa £30,000 On behalf of our client, we are seeking a Service Desk Analyst to join an established team to help support the smooth operation of IT Services across the organisation. The successful candidate will offer proven experience working … within an IT Service Desk environment or an IT Support related role. This is a fantastic opportunity to join a growing company that have created an excellent working culture and been nationally recognised for doing so. Responsibilities: Provide end user support remotely and virtually. Complete onboarding and offboarding … completion. Escalate support tickets and engage with different teams across the wider department. Demonstrate willingness for constant learning. Requirements: Experience working within an IT Service Desk and a customer service background. Network troubleshooting experience. Experience supporting Microsoft operating systems, Active Directory and MS Exchange. Excellent problem-solving More ❯

Service Desk Engineer – 3rd Line (MSP Environment) Location: Office-based with regular client site visits Salary: Up to £45,000 per annum Driving License Required Spectrum IT has partnered with an award-winning MSP who take pride in their corporate social responsibility and active role in the … strong sense of purpose, regularly giving back through charity work, local engagement, and pro bono services. They are now looking for a 3rd Line Service Desk Engineer to join their Technical Operations team. This is a senior role offering variety, autonomy, and the opportunity to support both … line support tickets across infrastructure, networking, and cloud platforms Lead the design and delivery of technical projects Mentor and support junior engineers across the service desk Provide expert on-site support to clients as needed Participate in pre-sales meetings to offer technical input alongside account managers Maintain More ❯

Service Desk Engineer – 3rd Line (MSP Environment) Location: Office-based with regular client site visits Salary: Up to £45,000 per annum Driving License Required Spectrum IT has partnered with an award-winning MSP who take pride in their corporate social responsibility and active role in the … strong sense of purpose, regularly giving back through charity work, local engagement, and pro bono services. They are now looking for a 3rd Line Service Desk Engineer to join their Technical Operations team. This is a senior role offering variety, autonomy, and the opportunity to support both … line support tickets across infrastructure, networking, and cloud platforms Lead the design and delivery of technical projects Mentor and support junior engineers across the service desk Provide expert on-site support to clients as needed Participate in pre-sales meetings to offer technical input alongside account managers Maintain More ❯

excited about working with creative, passionate, energetic, and friendly people, we would love to hear from you. Role Overview: We are recruiting for a Service Desk Engineer to join our growing Service Desk team! Responsibilities: Handle and resolve desktop, laptop, printer, application issues, and basic … progress, and monitor IT incidents and requests to ensure resolution within agreed timescales. Work on specific IT projects for customers as directed by the Service Management team. Undertake any other responsibilities at the line manager's discretion. Previous Experience: You have experience within a 1st line IT service desk or a similar technical role. You have prior experience in troubleshooting and supporting technologies such as Windows 10, Office 365, Exchange 2010+, Active Directory, Windows Server, and Enterprise Networking. You are willing to undertake government security clearance and counter-terrorism checks. You are familiar with software and More ❯

An exciting opportunity has arisen for a skilled IT Support Engineer to join a company delivering critical CCTV infrastructure and networking solutions to high-profile clients across the UK. The role is working onsite from their offices near Bradford, with travel sometimes required to customer sites across the UK … as such a full driving licence is a must. The Role As an IT Support Engineer, you will play a vital role in providing outstanding IT support, ensuring system uptime, and delivering an excellent service desk experience. This role involves troubleshooting CCTV and network infrastructure, and customer … The Company Our client is a leading technology solutions provider specialising in delivering secure networks and CCTV solutions to clients across the UK. The Service Desk Engineer will join a dynamic team that values hard work and innovative thinking, working onsite from their offices near Bradford. What More ❯

Overview: DCS Technology are proudly working in partnership with our client based in Lincolnshire. We're searching for a Service Desk Engineer to join their team due to organisational growth. As Service Desk Engineer, you will be the first point of contact for the … practices with your team and wider business colleagues. What will you bring? (Experience and skills) A minimum of 2 years industry experience in a service desk or IT Support environment. Tech savvy with strong troubleshooting and problem-solving skills. Deadline driven with the ability to deliver high quality … service in a fast paced environment. Clear and confident verbal and written communicator. Able to translate technical concepts to non-technical stakeholders. Dynamic and adaptable to technology trends and an evolving IT estate. Adept to working within service level agreements (SLA's) and ticket escalation procedure. What can More ❯

Remote Service Desk Engineer Location: Remote (based in the United Kingdom) The Company Syntax Integration is a Managed Services Provider, primarily serving clients in the financial, property, and investment sectors. The Candidate The Remote Service Desk Engineer role involves providing comprehensive IT support, including … during on-call hours. Customer Interaction: Deliver excellent customer care and communication throughout all interactions. Documentation and Reporting: Maintain accurate records of all incidents, service requests, problems, and resolutions. Follow internal and external procedures for documenting work. Technical Skills Required Proficiency in Microsoft Cloud solutions such as Office … SkyKick, Barracuda, and Spanning. Understanding of Microsoft security tools, including Multifactor Authentication and Azure Audit Logs. Soft Skills Required: Experience working on an IT Service Desk. Understanding of ITIL Service Management disciplines (Incident, Problem, and Change Management). Excellent verbal and written communication skills. Strong problem-solving abilities More ❯

Remote Service Desk Engineer Location: Remote (based in the United Kingdom) The Company Syntax Integration is a Managed Services Provider, primarily serving clients in the financial, property, and investment sectors. The Candidate The Remote Service Desk Engineer role involves providing comprehensive IT support, including … during on-call hours. Customer Interaction: Deliver excellent customer care and communication throughout all interactions. Documentation and Reporting: Maintain accurate records of all incidents, service requests, problems, and resolutions. Follow internal and external procedures for documenting work. Technical Skills Required Proficiency in Microsoft Cloud solutions such as Office … SkyKick, Barracuda, and Spanning. Understanding of Microsoft security tools, including Multifactor Authentication and Azure Audit Logs. Soft Skills Required: Experience working on an IT Service Desk. Understanding of ITIL Service Management disciplines (Incident, Problem, and Change Management). Excellent verbal and written communication skills. Strong problem-solving abilities More ❯