Service Desk Engineer Jobs in the UK excluding London

Service Desk Engineer
UK > UK excluding London

The median Service Desk Engineer salary in the UK excluding London is £32,500 per year, according to job vacancies posted during the 6 months leading to 17 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
17 May 2025
Same period 2024 Same period 2023
Rank 534 655 624
Rank change year-on-year +121 -31 +123
Permanent jobs requiring a Service Desk Engineer 41 100 123
As % of all permanent jobs advertised in the UK excluding London 0.10% 0.14% 0.21%
As % of the Job Titles category 0.11% 0.15% 0.23%
Number of salaries quoted 39 95 121
10th Percentile £25,500 £23,500 £21,500
25th Percentile £28,000 £25,500 £25,625
Median annual salary (50th Percentile) £32,500 £31,500 £27,500
Median % change year-on-year +3.17% +14.55% +3.77%
75th Percentile £36,875 £36,500 £34,750
90th Percentile £41,500 £38,000 £36,000
UK median annual salary £32,500 £31,500 £29,000
% change year-on-year +3.17% +8.62% +3.57%

All Permanent IT Job Vacancies
UK excluding London

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the UK excluding London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK excluding London with a recognized job title 36,103 67,726 52,846
% of permanent jobs with a recognized job title 90.94% 94.86% 89.17%
Number of salaries quoted 18,704 47,866 30,035
10th Percentile £27,000 £26,750 £29,750
25th Percentile £37,574 £35,000 £38,750
Median annual salary (50th Percentile) £51,645 £50,000 £53,000
Median % change year-on-year +3.29% -5.66% +5.64%
75th Percentile £65,000 £63,750 £68,750
90th Percentile £77,500 £76,250 £81,250
UK median annual salary £56,000 £52,500 £60,000
% change year-on-year +6.67% -12.50% -

Service Desk Engineer
Job Vacancy Trend in the UK excluding London

Job postings that featured Service Desk Engineer in the job title as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for Service Desk Engineer in the UK excluding London

Service Desk Engineer
Salary Trend in the UK excluding London

3-month moving average salary quoted in jobs citing Service Desk Engineer in the UK excluding London.

Salary trend for Service Desk Engineer in the UK excluding London

Service Desk Engineer
Salary Histogram in the UK excluding London

Salary distribution for jobs citing Service Desk Engineer in the UK excluding London over the 6 months to 17 May 2025.

Salary histogram for Service Desk Engineer in the UK excluding London

Service Desk Engineer
Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Engineer within the UK excluding London region over the 6 months to 17 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
North of England +46 22 £34,500 +32.69% 25
Yorkshire +71 14 £40,000 +33.33% 10
South East +73 10 £28,500 -9.52% 14
North West -5 8 £33,000 +26.92% 15
East of England +43 4 £32,500 +30.00% 2
Midlands +47 3 £27,000 +12.50% 6
East Midlands +21 3 £27,000 -12.20% 6
South West +93 1 £31,250 -13.19% 3
Wales - 1 £34,000 -
Service Desk Engineer
UK

Service Desk Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities in the UK excluding London

For the 6 months to 17 May 2025, Service Desk Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the UK excluding London region featuring Service Desk Engineer in the job title.

1 35 (85.37%) Microsoft
2 31 (75.61%) Windows
3 28 (68.29%) Social Skills
4 25 (60.98%) Microsoft 365
5 23 (56.10%) Active Directory
6 20 (48.78%) Customer Service
7 17 (41.46%) LAN
7 17 (41.46%) Firewall
7 17 (41.46%) Azure
8 14 (34.15%) Windows Server
9 12 (29.27%) Entra ID
10 11 (26.83%) Problem-Solving
10 11 (26.83%) Public Sector
10 11 (26.83%) Security Cleared
11 10 (24.39%) SC Cleared
11 10 (24.39%) Windows 10
11 10 (24.39%) SQL
12 9 (21.95%) Microsoft Excel
12 9 (21.95%) Service Delivery
12 9 (21.95%) Microsoft PowerPoint
13 8 (19.51%) WAN
14 7 (17.07%) ITIL
14 7 (17.07%) VPN
14 7 (17.07%) VLAN
14 7 (17.07%) Telecoms
14 7 (17.07%) Cisco
15 6 (14.63%) Degree
15 6 (14.63%) SharePoint
15 6 (14.63%) Microsoft Intune
16 5 (12.20%) Antivirus Management

Service Desk Engineer Skill Set
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (14.63%) SharePoint
2 5 (12.20%) Microsoft Exchange
3 1 (2.44%) IIS
Applications
1 9 (21.95%) Microsoft Excel
1 9 (21.95%) Microsoft PowerPoint
2 5 (12.20%) Microsoft Office
Business Applications
1 3 (7.32%) Remedy ITSM
Cloud Services
1 25 (60.98%) Microsoft 365
2 17 (41.46%) Azure
3 12 (29.27%) Entra ID
4 3 (7.32%) AWS
5 2 (4.88%) OneDrive
Communications & Networking
1 17 (41.46%) Firewall
1 17 (41.46%) LAN
2 8 (19.51%) WAN
3 7 (17.07%) VLAN
3 7 (17.07%) VPN
4 5 (12.20%) VoIP
4 5 (12.20%) Wi-Fi
5 4 (9.76%) DHCP
5 4 (9.76%) DNS
6 3 (7.32%) Broadband
6 3 (7.32%) PBX
6 3 (7.32%) Skype
7 2 (4.88%) NAS
7 2 (4.88%) SAN
8 1 (2.44%) IPsec
8 1 (2.44%) Network Security
8 1 (2.44%) TCP/IP
8 1 (2.44%) Wireless
Database & Business Intelligence
1 3 (7.32%) SQL Server
General
1 28 (68.29%) Social Skills
2 11 (26.83%) Public Sector
3 7 (17.07%) Telecoms
4 5 (12.20%) Organisational Skills
5 3 (7.32%) Banking
5 3 (7.32%) Investment Banking
5 3 (7.32%) Law
Miscellaneous
1 3 (7.32%) CCTV
2 2 (4.88%) Driving Licence
2 2 (4.88%) Social Media
3 1 (2.44%) Data Protection Act
3 1 (2.44%) Fat Client
3 1 (2.44%) Onboarding
3 1 (2.44%) Team-Oriented Environment
3 1 (2.44%) Thin Client
3 1 (2.44%) Virtual Team
Operating Systems
1 31 (75.61%) Windows
2 14 (34.15%) Windows Server
3 10 (24.39%) Windows 10
4 4 (9.76%) Windows 7
5 3 (7.32%) Apple iOS
6 1 (2.44%) Android
6 1 (2.44%) Windows Server 2008
6 1 (2.44%) Windows Server 2012
Processes & Methodologies
1 20 (48.78%) Customer Service
2 11 (26.83%) Problem-Solving
3 9 (21.95%) Service Delivery
4 7 (17.07%) ITIL
5 5 (12.20%) Antivirus Management
5 5 (12.20%) Incident Management
6 4 (9.76%) ITSM
6 4 (9.76%) Migration
7 3 (7.32%) Change Management
7 3 (7.32%) Chat Support
7 3 (7.32%) CRM
7 3 (7.32%) Data Protection
7 3 (7.32%) Time Management
8 2 (4.88%) Continuous Improvement
8 2 (4.88%) Cybersecurity
8 2 (4.88%) Kalman Filter
8 2 (4.88%) Network Management
8 2 (4.88%) Server Management
8 2 (4.88%) Storage Management
8 2 (4.88%) Web Filtering
Programming Languages
1 10 (24.39%) SQL
Qualifications
1 11 (26.83%) Security Cleared
2 10 (24.39%) SC Cleared
3 6 (14.63%) Degree
4 3 (7.32%) Microsoft Certification
5 2 (4.88%) DBS Check
6 1 (2.44%) CCNA
6 1 (2.44%) CCNP
6 1 (2.44%) Cisco Certification
6 1 (2.44%) Network+ Certification
Quality Assurance & Compliance
1 4 (9.76%) SLA
2 3 (7.32%) ISO 14001
2 3 (7.32%) ISO 9001
2 3 (7.32%) ISO/IEC 27001
System Software
1 23 (56.10%) Active Directory
2 3 (7.32%) VMware Infrastructure
3 1 (2.44%) Hyper-V
3 1 (2.44%) Terminal Services
Systems Management
1 6 (14.63%) Microsoft Intune
2 3 (7.32%) SCCM
3 2 (4.88%) Jamf Pro
3 2 (4.88%) SmoothWall
4 1 (2.44%) Autotask
Vendors
1 35 (85.37%) Microsoft
2 7 (17.07%) Cisco
3 4 (9.76%) Citrix
4 3 (7.32%) Dell
4 3 (7.32%) Draytek
4 3 (7.32%) HP
4 3 (7.32%) iManage
4 3 (7.32%) Remedy
4 3 (7.32%) Ubiquiti
4 3 (7.32%) VMware
4 3 (7.32%) WatchGuard
5 2 (4.88%) ESET
5 2 (4.88%) Meraki
5 2 (4.88%) ServiceNow
5 2 (4.88%) Sophos
5 2 (4.88%) Splunk
6 1 (2.44%) Apple
6 1 (2.44%) Avaya
6 1 (2.44%) Veeam
6 1 (2.44%) Wyse