1st Line IT Support
- Hiring Organisation
- Hays Specialist Recruitment Limited
- Location
- North Yorkshire, United Kingdom
- Employment Type
- Full-Time
- Salary
- £29,000 - £32,000 per annum
Responsibilities Provide 1st line support via phone, email and ticketing systems. Log, prioritise and resolve IT incidents and service requests. Support Microsoft 365 and Windows-based environments. Manage user access requests and onboarding/offboarding activities. Assist with IT asset management and hardware deployments. Escalate complex issues to specialist … teams where required. About You Previous customer service or support experience. Strong communication and problem-solving skills. Good knowledge of Windows 11 and Microsoft 365. Organised, proactive and keen to develop a career in IT. Full UK driving licence. Desirable Previous Service Desk or Helpdesk experience. Knowledge of ITSM ...