1 to 25 of 74 Customer Service Jobs in Wales

Customer Service Team Lead Remote UK 35,000 - 40,000 + Holiday + Pension + Healthcare + Remote Working + Flexible Working + Great working Culture + Autonomy This is a brilliant opportunity for a Customer Support Manager/Team Lead to join an exciting and rapidly growing company who will offer autonomy and the ability to … for the fashion sector. All their processes are innovated and designed in house by experienced software professionals and due to increased demand, they are now looking to add a Customer Service Team Lead to the business. In this role you will analyse, improve and help manage the customer support procedures ensuring the team are efficient and aligned … with business objectives. You will be directly involved with customer support tickets and help lead the team to resolve issues. Working closely with various departments you will aim to provide solutions, enhance productivity and lead from the front. The ideal candidate will have proven experience as a Customer Support Team Lead or similar. You will possess strong technical More ❯

Customer Service Team Lead Remote UK £35,000 - £40,000 + Holiday + Pension + Healthcare + Remote Working + Flexible Working + Great working Culture + Autonomy This is a brilliant opportunity for a Customer Support Manager/Team Lead to join an exciting and rapidly growing company who will offer autonomy and the ability to … for the fashion sector. All their processes are innovated and designed in house by experienced software professionals and due to increased demand, they are now looking to add a Customer Service Team Lead to the business. In this role you will analyse, improve and help manage the customer support procedures ensuring the team are efficient and aligned … with business objectives. You will be directly involved with customer support tickets and help lead the team to resolve issues. Working closely with various departments you will aim to provide solutions, enhance productivity and lead from the front. The ideal candidate will have proven experience as a Customer Support Team Lead or similar. You will possess strong technical More ❯

We’re seeking a detail-oriented, customer-focused individual to join our operations team for 12 month FTC. This role combines customer service, incident logging, and administrative support to keep day-to-day processes running smoothly. Key Responsibilities: Handle customer enquiries and complaints with professionalism and empathy Communicate clearly with colleagues, managers, and external partners Maintain … and report equipment breakdowns, incidents, and accidents promptly Meet tight deadlines while staying calm and focused What We’re Looking For: Strong attention to detail, even under pressure Excellent customer service and complaint-handling skills Confident written and verbal communication with a diverse audience Ability to adapt quickly and work well as part of a team Additional Information More ❯

technology to small and medium businesses. With regional sales and support hubs across the South West, we are committed to our core values and principles, ensuring every product and service is provided with expertise, passion, and dedication. Role Overview: We are seeking a skilled and enthusiastic 2nd Line VoIP Engineer with experience in the ICT sector, particularly in VoIP … networks. The successful candidate will handle inbound technical support calls, resolve and triage issues, and, when necessary, escalate them to the engineering team. This role may also involve visiting customer sites for on-site support. Key Responsibilities: Handle inbound calls from customers requiring technical support for VoIP systems. Troubleshoot and resolve VoIP, SIP, and network-related issues remotely via … team members. Investigate and monitor telecoms, Wi-Fi, and network issues, ensuring resolution within SLAs. Communicate clearly with end-users, colleagues, and management to resolve issues promptly and ensure customer satisfaction, updating all open cases with relevant information. Visit customer sites to diagnose and repair VoIP services as needed. Deliver first-class customer service at all More ❯

the complicated and confusing ways of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through … the complicated and confusing ways of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through … reality, leveraging our cutting-edge technology and agile ways of working. Our credit analysts and managers are fully embedded into a product squad alongside Product Managers, Engineers, Designers, Marketers, Customer Researchers, Data Scientists etc. This enables us to solve customer problems in a fast paced and innovative way. How you'll contribute: Lead a team of analysts that More ❯

Nights, followed by 4 days off Your new role: Be the first point of contact for Exponential-e customers Responsible for managing and owning support tickets and driving customer issues through to resolution either internally or via suppliers Provide 1st and 2nd Line remote desktop support to other Exponential-e customers, when required What you’ll need to succeed … Strong customer service focus with excellent verbal and written communication skills Proven problem solver with strong analytical and trend analysis skills Positive and professional attitude What we offer: Career progression opportunities Dedicated Learning and Development team and access to a range of training, courses and certification support Comprehensive benefits including on-site cafe with free barista coffee, birthday More ❯

benefits, and a company culture focused on employee development and career enhancement. Our team members can communicate and collaborate with colleagues around the world. Compliance Engineer Duties & Responsibilities : Provide customer service/support to regulators and suppliers Conduct evaluations of submission files, identifying any areas of regulatory concern and provide related determinations. This includes but is not limited … may be evaluated and considered acceptable in lieu of the educational requirements Must possess good analytical skills Must have great written and oral communication skills, including a passion for customer service Must have the ability to quickly assess issues, find solutions, and analyse the results Must have the ability to multi-task and work as part of a More ❯

creating quality AI. Join our team to help train AI chatbots while gaining the flexibility of remote work and choosing your own schedule. We are looking for a Retail Customer Service Associate to join our team and teach AI chatbots. You will have conversations with chatbots in order to measure their progress, as well as write novel conversations More ❯

business opportunities while managing and strengthening relationships with existing UK accounts. This role plays a key part in expanding our product portfolio in line with strategic objectives, ensuring excellent service delivery, and upholding our commitment to quality and customer satisfaction. With regular travel across the UK, Ireland, and occasionally other international regions, this position requires a proactive, self … projects, and sales opportunities Develop relationships with established customers and manage key accounts effectively Proactively campaign industries through research, calling and direct contact Prepare and execute sales presentations at customer premises Maintain customer information and pricing within company systems Provide pricing and sizing quotations based on customer requirements Monitor market conditions including competitor pricing and activity Collaborate … or component suppliers is highly desirable. Business Development Track Record: Proven track record in business development with the ability to identify and convert opportunities within both existing and new customer accounts. Commercial acumen, strategic account growth planning, and confidence in presenting technical solutions to procurement teams and decision-makers is essential. Technical Knowledge: Knowledge or experience with thermal break More ❯

their team. This role is for someone who is confident, friendly and structured with an excellent commercial acumen. You'll need to be extremely organised, with a focus on customer service and have excellent communication skills. The company offer a supportive and friendly atmosphere along with excellent benefits and company bonus scheme. The purpose of the Operations Systems … paced, multi contract, facilities management division. The role is responsible for all works orders and associated activities that transition through the internal operations team to provide the best possible service to the customer base via our mobile building fabric teams and sub-contractor partners. You will be responsible for: The fulfilment of customer works orders to achieve … the defined customer requirements (SLA's) and our own internal key performance indicators. A key element of the role is to ensure all associated materials, equipment, site access (Customer approval) and labour is ordered/planned so each, and every works order is seamlessly delivered on time, in full. Ownership of daily commercial performance by reporting of delivered More ❯

applications (SAP, Microsoft Windows, Office 365, Android, iOS) To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary. Interacting and working alongside 1st Line Service Desk as required To accurately … record, update and document requests using the IT service desk system. To install and configure new IT equipment. To resolve incidents and upgrade different types of software and hardware To resolve incidents with printers, copiers and scanners To maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate … colleagues at all levels in the organization To create, maintain and publish relevant support documentation in order to assist all staff in the quick resolution of their incidents and service requests and enable users to become more self-sufficient. The ideal candidate will have: Experience as a deskside support specialist within a manufacturing environment 3 - 5 years Experience with More ❯

the complicated and confusing ways of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through … Monzo Hear from our team about what it's like working at Monzo • London/UK Remote £140,000 - £165,000 + Share Options Benefits Technology About Customer Operations at Monzo: The Customer Operations team provides tech-led and human support experiences for now over 10 million customers. We don't just solve customer problems - we aim … to improve customer satisfaction and product engagement by providing effortless, fast, and empathetic support. Our Operations tech team has three focus areas: Creating in-app experiences that enable customers to solve their own problems . As well as building customer experiences ourselves, we help all product teams at Monzo build better products by developing a system of reusable More ❯

and medium-sized businesses. With regional sales and support locations across the country, our ambitious growth is focused on our crucial values and fundamental principles, with every product and service delivered with expertise, passion, and heart. About the Role: As part of our growth plans, we are seeking an experienced Sales Account Manager with a genuine passion for delivering … excellence and ensuring customer service is at the heart of everything we do. You will be responsible for managing and growing a portfolio of customer accounts, serving as the primary point of contact for contract negotiations, technology reviews, and service escalations. Your role will include conducting quarterly reviews with customers, getting to know your customers well … understanding their business challenges, and recommending technical products to assist with their growth. Additionally, you will be responsible for upselling and growing the account through sales through service, ensuring that your clients receive the best possible solutions to meet their needs. Key Responsibilities: Managing a bank of existing accounts Develop and maintain trusted relationships with your accounts, conducting quarterly More ❯

to £35,000 Full UK driving licence is required A long-standing IT Services business in Brecon are looking to grow there their technical support team due to increased customer demand and new business wins. This customer first business is seeking a 'cloud first' Technical Support Engineer (primarily focused on the Microsoft platform). Working alongside a small … team you will work together to realise the business potential, providing exceptional service to clients, and contributing to the company's development and brand. Technical Support Engineer Key Responsibilities: Hands-on provisioning, configuring, supporting and maintaining cloud infrastructure and services, with an emphasis on Microsoft 365, Exchange online, SharePoint, Teams, and Intune. Deliver IT projects (e.g. email migrations, Intune … Ensuring IT systems meet industry best practices. Managing client expectations and ensuring timely resolution of issues to their satisfaction. Technical Support Engineer Experience Required: Similar experience working in a customer facing IT support environment. Excellent communication (verbal and written) and customer service skills. Extensive experience delivering IT support via remote and on-site methods. Expert knowledge of More ❯

Project Engineer, Crumlin, Gwent, Competitive salary + benefits Purpose of Role Provision of day-to-day customer interface for project management, technical and project related commercial matters. Interfacing with external and internal stakeholders to ensure successful project delivery. Key Responsibilities: Industrialisation of new products. Day to day customer interface for Project Management and Technical related subjects. Manage APQP … and any customer equivalent) system and internal team for the duration of the project ensuring customer targets are met: Managing nominated APQP team for each project Managing and controlling expenditure Organising constructive & timely meetings and reviews Oversee the Design and Validation Plan for New Projects Support cost reduction programmes in line with customer expectation. Generate and deliver … preferably automotive/land vehicle). Maintain a high standard of Health and Safety based upon safe working practices and support environmental initiatives. Communicate and support the embedding of customer service imperatives across other functions of the business. Collaborate with other businesses to ensure wider revenue generation opportunities are realised. Ensure that all work activities and records comply More ❯

the complicated and confusing ways of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through … business banking essentials, time-saving tools, and our signature money management features About Payments The Payments Collective helps to make Monzo's global ambitions a reality, enabling revenue and customer growth with a resilient, self-serve banking platform and drives all of the payments in Monzo - whether customer pay by card, bank transfer, in the UK or abroad. … launch, so you'll be driving it from nothing to launch and then growing it. That means you'll: Drive our product strategy : Develop a product strategy informed by customer insights, market opportunities, and business goals. Translate long-term strategies into actionable, iterative plans that work towards our strategy and deliver an exceptional customer experience. Deliver a delightful More ❯

a team, and succeed when our employees succeed. We want people who are resilient, team-oriented, and driven because we are laser focused on meeting commitments to our People , Customer , and Profit . If you're looking to work for a dynamic, fast-paced, progressive organization then apply with us. We offer the following in our search for engaged … hours; Monday to Friday from approximately 8:00am to 5:00pm The Opportunity: The Business Development Executive (FTL/LTL) is responsible for directing sales efforts to expand our customer base within our Vans Division through generating net new business and share of wallet growth while ensuring that sales targets are either met or exceeded. The Business Development Executivewill … to close to continually secure new business Exceed all standards for prospecting calls, presentations, proposals and closes Maintaining and growing a client account base Ensure a high level of customer satisfaction maintaining close contact with all customers - including follow up on concerns or other issues Provide a solution based sales approach to drive new business with high end premium More ❯

the complicated and confusing ways of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through … reality, leveraging our cutting-edge technology and agile ways of working. Our credit analysts and managers are fully embedded into a product squad alongside Product Managers, Engineers, Designers, Marketers, Customer Researchers, Data Scientists etc. This enables us to solve customer problems in a fast paced and innovative way. Leading the team designing credit and pricing strategies for our … business lending products Monitoring the performance of our existing strategies, and iterating to improve them Supporting the design and roll-out of new products and customer journeys Leading initiatives to improve our credit underwriting, boost growth and/or manage portfolio risk Overseeing the development and monitoring our credit models to forecast cash flows and assess net present value More ❯

the complicated and confusing ways of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through … reality, leveraging our cutting-edge technology and agile ways of working. Our credit analysts and managers are fully embedded into a product squad alongside Product Managers, Engineers, Designers, Marketers, Customer Researchers, Data Scientists etc. This enables us to solve customer problems in a fast paced and innovative way. Leading the team designing credit and pricing strategies for our … business lending products Monitoring the performance of our existing strategies, and iterating to improve them Supporting the design and roll-out of new products and customer journeys Leading initiatives to improve our credit underwriting, boost growth and/or manage portfolio risk Overseeing the development and monitoring our credit models to forecast cash flows and assess net present value More ❯

+ Great Benefits Hybrid Working Newport Rapidly Growing Microsoft Partner - Increased workforce by 50% last year and doubled revenue! My client is a Cloud-first Managed IT Service Provider with offices in the South West and Between Manchester and Leeds. They have grown by 75% last year and doubled their revenue year on year having assembled a strong Board … mission is to deliver technical services and solutions that enable business growth through providing innovative solutions so want likeminded individuals to join them on their journey! About You Excellent customer service is at the heart of what they do - you will need to be an enthusiastic professional with a can-do attitude capable of delivering a service … and your team members. Duties + Responsibilities Implement Modern Cloud IT Solutions Escalation Technical Resource for Support Engineers Work as part of our dedicated Projects Team away from the Service Desk Support and guide customers on their technical journey Work with the Projects Administrator to ensure projects are a success. Skills + Experience Network switching and routing infrastructure (particularly More ❯

in ensuring the successful adoption and ongoing use of Insight by solutions by our valued clients. This position requires a blend of technical expertise, strong communication skills, and a customer-centric approach. You will be responsible for the technical onboarding of new clients, configuring and supporting our product suite, and providing ongoing technical support. You will also collaborate with … Account Managers, product, engineering and analyst teams to deliver exceptional service and drive client success. About Insight by Insight by is a dynamic B2B arm of providing data and analytics solutions to partners in the insurance industry. We empower our partners with actionable insights to optimise their operations, improve customer experience, and drive business growth. What you'll … interrogating large data sets. Analytical mindset Excellent problem-solving and troubleshooting skills. Ability to communicate complex technical information clearly and concisely to both technical and non-technical audiences. Strong customer service orientation and a passion for client success. Ability to work autonomously and prioritise and manage workload Desirable Criteria: Knowledge of the the insurance industry and Insurance pricing More ❯

organisation motivated by continuous improvement. We are committed to creating an inclusive workplace that values equality, diversity and inclusion, focussing on the wellbeing and belonging of our people. Excellent customer service is something we strive for, for both our internal and external customers. Offering a comprehensive benefits package, there is something for everyone. To find out more about … Knowledge of the Net Zero/Decarbonisation/Sustainability agenda Essential Experience Essential Proven record of delivery in an information-based environment Experience of working to deadlines in a customer focused environment Desirable Experience of working within a project structure Experience within a Health Informatics environment Essential Skills Essential Highly developed analytical, interpretational and comparative skills capable of dealing … analytical skills Maintain effective team working and working relationships both internal and external to the organisation Desirable Leadership/motivational skills Spoken or written Welsh language Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made More ❯

the complicated and confusing ways of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through … collectives" (these are product verticals like Payments or Wealth) Working closely with with your collective leadership to shape our product strategies and ensure the teams are solving the right customer problems in the right ways Scaling the impact research has on our strategies across the organisation. Increasing visibility of key research insights and making sure action is taken as … is appealing to a diverse set of hiring prospects. Work within 1-3 critical business areas to develop and deliver a product strategy, including building a deep understanding of customer needs and market opportunities, and how we'll differentiate ourselves and grow. Providing support for around 5-10 direct reports, through clear development goals, timely updates and feedback, and More ❯

are looking for an enthusiastic and proactive IT Support Technician to join our dynamic team. This is a fantastic opportunity for someone with a strong technical foundation and a customer-focused mindset to make a real impact in a fast-paced environment. Responsibilities As an IT Support Technician, you will play a vital role in ensuring our team operates … and hardware/software installation and maintenance. Technical Proficiency - Familiarity with Windows operating systems and the M365 suite. Problem-Solving Skills - Ability to troubleshoot and resolve technical issues effectively. Customer Service Skills - Excellent communication skills to assist non-technical colleagues. Organisational Skills - Ability to multitask and prioritise tasks efficiently. Desirable Attributes: Collaborative and supportive approach to working with More ❯

for pricing when tendering for new and existing business (Requests for Proposals (RFPs) and contract renewals) and co-ordinate the bid process. To create pricing models based on the customer requirements and the Company’s ability to provide profitable business. To support the Commercial Director with the contract management and governance of new and existing commercial relationships to ensure … of change Self starter Honest and high level of integrity Diligent Logical and clear thinker Enthusiastic, creative and energetic with ability to 'think outside of the box.’ Passionate about customer service Self-motivated with ability to prioritise workload Maintain a professional approach under pressure Flexible and available to work to meet the demands of customers Effective team player More ❯