1 to 25 of 30 ITIL Jobs in Wales

multi-customer environment would be highly beneficial Desirable Experience: • Azure or AWS exposure • VMware or Hyper-V virtualisation technologies • PowerShell scripting or automation experience • ITIL awareness or certification • Backup and recovery technologies • Experience supporting modern workplace or cloud-first environments This role would suit candidates currently working ...

business analysis, or similar technical role • Preferred Fields of Study: Computer Science, Information Systems, Business Administration, Engineering or related field • Additional relevant certifications (e.g., ITIL, ServiceNow, SAP, Agile) preferred • Strong understanding of software development lifecycle (SDLC) and project management methodologies • Demonstrated ability to gather, analyze and document business requirements • Excellent ...

agreed ICT guidance. Experience At least 5 GCSE passes or equivalent including Maths and English An accepted industry qualification e.g., Microsoft, Cisco, CompTIA, ITIL or if not held, be willing to undertake Proven track record of providing first-line service desk support with network and server experience. Experience of Microsoft ...

agreed ICT guidance. Experience At least 5 GCSE passes or equivalent including Maths and English An accepted industry qualification e.g., Microsoft, Cisco, CompTIA, ITIL– or if not held, be willing to undertake Proven track record of providing first-line service desk support with network and server experience. Experience of Microsoft ...

testing Certified Business Continuity Management Professional (CBCMP) or equivalent with proven understanding of the importance of DR and failover for live services Understanding of ITIL best practice Proven experience of working with operational teams delivering upgrade, update and maintenance activities Proven experience in designing and embedding pragmatic IT process ...

networks, and network troubleshooting Experience working within hybrid infrastructure environments and supporting on-premise services Knowledge of IT service management processes, ideally within an ITIL-aligned environment Ability to diagnose complex technical issues and deliver effective resolutions Strong stakeholder management and communication skills, with the ability to explain technical concepts ...

TEAM * Involved in all aspects of the support of the network infrastructure including build, patching, user support, and implementing changes, all following standard ITIL processes Leading investigations and resolving issues that are escalated from the help desk Assisting and mentoring junior members of the team, sharing knowledge so incidents ...

TEAM * Involved in all aspects of the support of the network infrastructure including build, patching, user support, and implementing changes, all following standard ITIL processes Leading investigations and resolving issues that are escalated from the help desk Assisting and mentoring junior members of the team, sharing knowledge so incidents ...

facing and relationship building skills Confident with Excel, PowerPoint, Visio, Power BI and Word ITSM experience Security Cleared or willing to obtain clearance Desirable: ITIL Foundation (v3 or v4) Experience in SIAM environments Process design and improvement skills Who You Are Customer focused, proactive, and solutions driven Strong communicator ...

visits where issues cannot be resolved remotely. Key Responsibilities: Incident Management (Advanced Comms): Diagnose and resolve escalated telecoms and connectivity incidents in line with ITIL best practice. Service Level Management: Manage tickets within SLA, ensuring accurate updates, detailed diagnostics, and clear resolution notes. Ownership & Escalation Control: Take full ownership ...

Skills & Experience 1-3 years' experience in Application or Product Support (B2B/SaaS preferred). Strong troubleshooting and analytical skills. Good understanding of ITIL 4 principles. Strong SQL skills for querying, data validation and troubleshooting. Excellent communication and stakeholder management skills. If you'd like to hear more about ...

effectively under pressure and a willingness to take ownership Positive and professional attitude Experience working in a pressurised customer focused Service Desk within an ITIL based environment What we offer: Involved in varied projects that make a positive impact on critical services on a local and national level Vibrant company ...

effectively under pressure and a willingness to take ownership Positive and professional attitude Experience working in a pressurised customer focused Service Desk within an ITIL based environment What we offer: Involved in varied projects that make a positive impact on critical services on a local and national level Vibrant company ...

Responsibilities: Incident Management: Act as the first point of contact for customers, logging, categorising, and prioritising incidents and service requests in line with ITIL best practice. Service Level Management: Manage and resolve tickets in accordance with agreed SLAs, ensuring timely responses, clear progress updates, and accurate resolution records. Ownership & Escalation ...

role, you'll need to have experience in a similar IT service improvement/IT service delivery role and be experienced with ITIL best practice. Coming from a technical hands-on background would be beneficial but not essential. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment ...

Leadership. Degree level education or equivalent - mandatory. Prince 2 Practitioner or equivalent Project management qualification - mandatory. Managing Successful Programmes (MSP) or equivalent - highly desirable. ITIL experience/qualification - desirable. To apply for this IT Security Programme Manager position, please apply online or for more information please contact ...

workload distribution Produce clear, data-driven service performance reports for internal stakeholders and clients Support incident, problem, and change management in line with ITIL best practice Assist with onboarding new customers and services into the MSP environment Service Experience & Continuous Improvement Own and enhance the end-to-end service experience … with business and customer needs What Youll Bring Proven experience managing a Service Desk or technical support team within an MSP Strong understanding of ITIL principles (ITIL Foundation desirable) Excellent leadership, coaching, and team-development skills Calm, structured, and solutions-focused approach under pressure Strong communication and customer-relationship skills ...

sizeable portfolio. Background in utilities, energy, infrastructure or another highly regulated sector. Prince2 Practitioner (or equivalent) as a minimum, with MSP and ITIL highly desirable. Strong commercial and financial control experience across fixed-price and T&M delivery models. Confidence working with senior stakeholders and external suppliers, with the ability ...

service improvement initiatives Effective management of service risks and escalations Strong collaboration between customer and internal teams Efficient, commercially effective service delivery Experience & Qualifications ITIL v4 Foundation certification (essential) Previous experience as a Service Delivery Manager, Service Manager or Customer Success Manager within a technology, managed services or telecommunications environment … Experience managing a strategic or enterprise customer Strong understanding of ITIL service management principles Experience producing service reports and presenting to senior stakeholders Commercial awareness with an understanding of contracts and service performance Experience using ITSM platforms such as ServiceNow or equivalent Proficient with Microsoft Office, particularly Excel, PowerPoint ...

Control Language) Proficiency in Korn shell scripting Knowledge of Linux and UNIX commands Basic knowledge of Oracle database structures Understanding of ITIL fundamentals What We Offer £300 per day rate 6-month contract (inside IR35) Onsite working in Cardiff Flexible working options available upon completion of training Opportunity to work ...

Control Language) Proficiency in Korn shell scripting Knowledge of Linux and UNIX commands Basic knowledge of Oracle database structures Understanding of ITIL fundamentals What We Offer £300 per day rate 6-month contract (inside IR35) Onsite working in Cardiff Flexible working options available upon completion of training Opportunity to work ...

Control Language) Proficiency in Korn shell scripting Knowledge of Linux and UNIX commands Basic knowledge of Oracle database structures Understanding of ITIL fundamentals What We Offer £300 per day rate 6-month contract (inside IR35) Onsite working in Cardiff Flexible working options available upon completion of training Opportunity to work ...

Cardiff office based Mon Friday standard office hours 37.5 hours per week. Purpose of Role Responsible for ensuring that the business operates to ITIL standards within its Service Desk Operations and wider operations, implement and maintain problem management standards, processes, and policies. Lead problem management xkybehq analytics, reporting and meetings ...

operates across a Microsoft-based environment (Azure, Microsoft 365, Entra ID, Defender, AVD), ensuring services are secure, well-documented, and aligned to organisational and ITIL practices. Responsibilities also include managing third-party suppliers, ensuring contractual and regulatory compliance, and overseeing delegated budgets to deliver value for money. You will lead … automate administration, reporting, remediation, and operational tasks across Microsoft platforms, including Microsoft Graph, Azure CLI, Exchange Online, and related services. Good understanding of ITIL service management processes, particularly incident, problem, change, request, asset/configuration, and continual service improvement. Experience of leading or mentoring technical staff and co-ordinating operational ...

willingness to take ownership Positive and professional attitude Desirable knowledge and experience: Experience working in a pressurised customer focused Service Desk within an ITIL based environment Business to business (B2B) experience ServiceNow, Remedy or a similar ITSM toolset experience ITIL Foundation (V3 or V4) Our People Our people are what ...