9 of 9 Performance Metrics Jobs in Wales

mentor a small team of IT Technicians. Oversee the daily operation of the IT service desk, ensuring prompt issue resolution and strong user satisfaction. Track and report on IT performance metrics and service levels. Work closely with senior stakeholders to align IT strategies with broader business goals. Lead the design, development, and ongoing support of enterprise applications. Ensure More ❯

mentor a small team of IT Technicians. Oversee the daily operation of the IT service desk, ensuring prompt issue resolution and strong user satisfaction. Track and report on IT performance metrics and service levels. Work closely with senior stakeholders to align IT strategies with broader business goals. Lead the design, development, and ongoing support of enterprise applications. Ensure More ❯

us: Were looking for a detail-oriented and proactive WFM Intraday & Scheduling Planner to join our dynamic team. In this critical role, you will be responsible for monitoring intraday performance, managing agent schedules, and ensuring alignment between staffing and real-time operational needs. You will have a proactive approach, providing real time insight and solutions. Your work will help … Planner plays a key part in the smooth running of our operations and is responsible for planning and optimising PA (agent) schedules in advance, while also managing real-time performance throughout the day for a multi-channel call centre . Its a great opportunity for someone who enjoys both data and decision-making, and whos confident working across teams … proactive adjustments to schedules to maintain efficiency. Look for ways to improve scheduling accuracy and fairness, using data and feedback from our teams. Intraday Management Responsibilities: Monitor real-time performance metrics such as queue times, service levels, and adherence. React swiftly to changes in volume or staffing by making live adjustments to breaks, lunches, or support levels. Communicate More ❯

stakeholder alignment and continuous flow of value. Lead backlog refinement, roadmap creation, and sprint planning. Process Improvement: Drive innovation and efficiency by identifying delivery bottlenecks, streamlining processes, and leveraging performance metrics for data-driven decisions. Stakeholder Management: Manage complex relationships with senior stakeholders and suppliers. Communicate progress and negotiate priorities and trade-offs effectively. Finance & Contracts: Oversee budgets … NHS/Welsh healthcare systems and terminology. Membership in Agile professional bodies. Personal Attributes: Strategic thinker and pragmatic problem-solver. Excellent communicator, capable of managing sensitive and complex discussions. Metrics and outcomes-driven with a user-centred mindset. Champion of positive team culture and high-quality delivery. Think this one's for you If you think this Lead Delivery More ❯

complying with all financial, tax, and legal obligations required of the company. Operational Management Ensure efficient and effective day-to-day operations of the company & develop and monitor key performance metrics to achieve Company goals. Establish and maintain policies, procedures, and systems to ensure quality service delivery. IT & Administration To manage all IT services which is a key More ❯

presentations and proposals tailored to client need Collaborate with internal teams to ensure seamless delivery of products/services and exceptional customer service Meet and exceed sales targets and performance metrics Stay informed about industry trends, market conditions, and competitors to provide strategic insights Handle client inquiries and resolve issues promptly and effectively Maintain accurate records of client More ❯

in a standard manner across the EU network. Develop and maintain a good working relationship across all levels in the organization. Understanding of OEE (Overall Equipment Effectiveness) and equipment performance metrics. Management of contractors. Coach and mentor the operational team on correct use of equipment. On-site support and responsibility for management and escalation of high severity tickets. Management More ❯

assisted analysis, anomaly detection, augmented reality, autonomous sentry operation, and evidence collection. You ll work closely with colleagues across software, hardware, data science, and infrastructure to bring innovative, high-performance edge solutions to life. What You ll Be Doing Design, develop, and maintain edge-sensor solutions focusing on performance, reliability, and scalability. Build test infrastructure to capture and … analyse quality and performance metrics. Work across the stack UI, backend, robotics, device integrations, networking learning new technologies as needed. Collaborate with cross-functional teams to plan, build, and test complex functionality. Diagnose and resolve technical issues through root cause analysis. Automate SDLC processes to improve efficiency and reduce manual effort. Produce and maintain technical documentation. Mentor peers, contribute … collaboration skills. Our Values at SRT Marine Ambition Aspiring to lead in maritime domain management. Innovation Driving improvement through creativity and forward-thinking. Quality Committing to high standards in performance and reliability. Responsibility Being individually accountable and team-driven. Team Collaborating openly with colleagues, partners, and customers. Why Join Us? Work on mission-critical maritime surveillance systems used worldwide. More ❯

assisted analysis, anomaly detection, augmented reality, autonomous sentry operation, and evidence collection. You’ll work closely with colleagues across software, hardware, data science, and infrastructure to bring innovative, high-performance edge solutions to life. What You’ll Be Doing Design, develop, and maintain edge-sensor solutions focusing on performance, reliability, and scalability. Build test infrastructure to capture and … analyse quality and performance metrics. Work across the stack — UI, backend, robotics, device integrations, networking — learning new technologies as needed. Collaborate with cross-functional teams to plan, build, and test complex functionality. Diagnose and resolve technical issues through root cause analysis. Automate SDLC processes to improve efficiency and reduce manual effort. Produce and maintain technical documentation. Mentor peers, contribute … collaboration skills. Our Values at SRT Marine Ambition – Aspiring to lead in maritime domain management. Innovation – Driving improvement through creativity and forward-thinking. Quality – Committing to high standards in performance and reliability. Responsibility – Being individually accountable and team-driven. Team – Collaborating openly with colleagues, partners, and customers. Why Join Us? Work on mission-critical maritime surveillance systems used worldwide. More ❯