6 of 6 SLA Jobs in Wales

Office 365, Windows Server, internal infrastructure and hardware ( laptops) Take ownership of escalated issues from 1st/2nd line and resolving any queries within SLA Resolution of configuration and deployment issues Carry out the initial investigation of incidents reported and escalate where necessary beyond 2nd line Ensure that applications … paid quarterly Additional company benefits Candidates will have a strong customer service ethos and passion for resolving queries to a high stand within SLA's. Candidates will have a broad technical skill set and be keen to look at learning new technologies including working with Office365. The role will ...

strong plus) SaaS or high-growth B2B experience preferred What success looks like Consistent, high-quality pipeline generation across EMEA Strong inbound conversion and SLA adherence ABM programs tied to measurable revenue A motivated, high-performing BDR team with low regretted attrition Why Join? This role offers the opportunity ...

strong plus) SaaS or high-growth B2B experience preferred What success looks like Consistent, high-quality pipeline generation across EMEA Strong inbound conversion and SLA adherence ABM programs tied to measurable revenue A motivated, high-performing BDR team with low regretted attrition Why Join? This role offers the opportunity ...

Objectives Serve as the primary customer-facing contact, building trusted relationships and acting as the champion for assigned customer accounts within Vista. Contract and SLA Management: Manage customer contracts and Service Level Agreements, including regular reviews, negotiations, and reporting on SLA performance and compliance. Lead major incident management processes ...

Reviewing aged tickets, analysing trends, and providing recommendations to improve turnaround times and overall service delivery. Producing regular incident reports covering volumes, trends, and SLA adherence, with clear insights to support operational decision-making. Reviewing vendor-submitted incident reports to ensure accuracy, completeness, and compliance with SLA requirements, escalating ...

/advise as and when needed, supporting the continued growth of client relationships. In addition, you will also be responsible for both contract and SLA management, keeping accurate technical documentation on projects worked. On top of this, you will also be responsible for leading major incident management processes, liaising both … ITIL framework. Finally, you will have strong organisational, analytical and communicational skills. The Role : Primary point of contact for customers Contract and SLA management Leading major incident management processes The Person : Background within IT Managed Services Previous working experience in a Service Delivery Manager role or a related position Prior ...