26 to 50 of 50 Service Delivery Jobs in Wales

candidate experience, and accompanying qualifications. About the Role We are seeking an experienced Senior User Researcher to join a growing digital transformation and product delivery team. You will play a key role in helping teams better understand user needs, behaviours and motivations, enabling the creation of products and services … behavioural and attitudinal research methods, with a strong understanding of when to apply them. Experience working across multiple stages of a product or service lifecycle, from discovery and exploration through to design and delivery. Current Security Check (SC) Clearance or eligibility to obtain SC Clearance through residency requirements. Experience ...

skilled and self-motivated Network Engineer within the expanding Technical Operations team. This role will be responsible for implementing and supporting, in conjunction with service partners, the organisation’s IT network infrastructure, which includes the WAN, LAN, Wi-Fi, and Firewalls across the datacentres, Azure, and our office/… performance. You will also establish and enforce best practices, policies, and guidelines for the other members of the internal Technical Operations team and external service partners to follow. As part of a newly expanded team, this position offers an opportunity to play a key role in maintaining the stability ...

join our team and play a vital part in a rewarding role. Working within Breast Test Wales the post holder will be supporting the delivery of national screening programmes in Wales by providing essential pathway administration functions, including scheduling, processing data, extracting, and analysing information for participant screening records … handle participant communications. You will provide comprehensive administrative support and excellent customer service within a busy, sensitive environment. You must have previous administrative experience in a customer service environment and possess excellent communication skills. You must also demonstrate excellent organisational skills and be able to work under pressure ...

escalation point for network-related incidents. This position requires a strong technical background in network management and security, with a focus on maintaining high service standards and minimal disruption. Day-to-day of the role: Review and provide guidance on technical designs to ensure compliance with security policies … assess risks and deliver vulnerability remediation based on threat intelligence and business requirements. Serve as an escalation point for network-related incidents, guiding Service Delivery Managers and partners to minimize downtime and impact on IT services. Define network changes, project roadmaps, performance expectations, and delivery timelines with ...

BCUHB , in the role of Lead Pharmacy Technician Centralised Homecare and Procurement Services. You will play a key role in developing the pharmacy service and system in line with our strategic vision to ensure we are able to provide the best care possible to the patients across North Wales. … ordinating the implementation of audit, practice research and development activity. Lead and assist specific projects and areas of work, developing strategies for service improvement that reflect professional and corporate/directorate objectives in conjunction with the Pharmacist Senior Managers Support the Medicines Procurement and Homecare Lead Pharmacists and Medicines ...

company in the public sector is seeking a Senior Business Analyst to join their team. This role involves working in an Agile environment, supporting service squads, and contributing to business improvement processes. The ideal candidate will have experience in Agile methodologies, strong stakeholder management skills, and a relevant business ...

fintech business operating in Cardiff. You'll join the Engineering team, providing 2nd line support, investigating application and data issues, and working closely with Service Delivery and Engineering to resolve incidents. The Role · Provide 2nd line application support. · Triage and investigate technical issues. · Troubleshoot application and data problems. … investigate and fix data issues. · Track incidents through an issue management system. · Escalate complex or urgent issues where required. · Work closely with Engineering and Service Delivery. · Support Web/PC-based applications. · Work within an Agile development environment. What We're Looking For · Experience in Application or Technical Support. ...

leader in the testing and certification of gaming devices and systems. We are proud of our stability and our history of world-class customer service delivery to more than 700 jurisdictions worldwide. Why You Should Work Here... Our employees are at the heart of everything we do, which … culture focused on employee development and career enhancement. Our team members can communicate and collaborate with colleagues around the world. Duties & Responsibilities Provide customer service/support to regulators and suppliers Conduct evaluations of submission files, identifying any areas of regulatory concern and provide related determinations. This includes ...

activities. Support the implementation, integration and embedding of new digital platforms and technologies. Ensure systems are configured and maintained to support operational requirements and service objectives. Digital Transformation and Innovation Identify, evaluate and implement innovative digital solutions that enhance service delivery and customer outcomes. Support digital transformation … initiatives from initial scoping and procurement through to implementation and post-launch optimisation. Contribute to future-proofing the service through the adoption of new technologies and digital best practices. Research emerging technologies and assess their potential benefits to the organisation. Business Analysis and Project Delivery Gather and analyse ...

deliver cohesive, scalable designs HR/Payroll Process Design Support the development and optimisation ofHR/Payrolloperating models, including process ownership, controls structures, and service delivery models. Lead or contribute toend‐to‐endprocess design across coreHR/Payrollprocesses such asHire to Retire. Ensure alignment between system capabilities ...

Work with customers to understand their needs, configure the product, identify patterns across different users, and translate those patterns into production‐ready code. Technical Service Delivery: Build integrations, execute data migrations, and develop custom configurations to make the software work seamlessly for landlords. Relationship Management: Check in regularly ...

Cardiff is seeking a Technical Support Team Manager to lead a high-performing team and deliver outstanding customer experiences. The role focuses on operational delivery, strategic improvements, and a collaborative culture built on trust and accountability. You will own day-to-day service delivery, manage incidents ...

Director, you will strengthen cyber security, manage the IT Support team, and coordinate with Convey365 and other business units. You will overseeISMS, ISO27001 compliance, service delivery, supplier management, and budgets while driving continuous improvement in a growing technology-driven organisation. #J-18808-Ljbffr ...

into Government Strong networking background having progressed from Engineer to Manager Background in leading and managing large network engineering teams, as well as supporting service delivery SC Cleared (able to obtain DV) Within this role, you will be responsible for: Providing senior technical leadership and strategic direction ...

client executives as a trusted partner, understand their business priorities and recommend appropriate solutions. Research industry and regional trends relating to solutions, engagement models, service delivery and commercial structures. Collaborate with the marketing team to strengthen brand positioning within the market. Guide the development of pursuit-specific ...

lead a busy IT Support team, and drive technology change at our Newport site. You will own ISO27001 and Cyber Essentials Plus compliance, oversee service delivery, security policies and incident management, and collaborate with development teams and external suppliers to prioritise business needs. hybrid working and a standout ...

will work with the Heritage Services management team to plan services, engage communities and secure external funding while maintaining professional standards and supporting service delivery #J-18808-Ljbffr ...

part of this transformation. About The Role We're looking for a Solutions and Implementation Manager to join our Customer Experience team, managing the delivery and implementation of Micad FM , our estates management platform, for our UK customer base. We're bolstering the team ahead of a high volume … through to complete implementation. If you're excited about managing complex technical projects, solving implementation challenges, and being the linchpin between our commercial and delivery teams, this is the opportunity for you! Where will you be based? This role is remote within the UK, and the Cardiff area ...

maintain operational and maintenance documents across IT environments, collaborating with engineers, SMEs and stakeholders to produce clear, accurate content that supports efficient IT service delivery. This role offers flexible working, a competitive salary, a pension with Aviva, life insurance and other benefits as part of WWU's commitment ...

across the organisation. The role will also play a vital role in supporting the Council’s performance functions, evaluating performance and identifying and supporting service improvement opportunities through the provision of analytical capacity. The post holder will be required to work closely with senior managers, Cabinet and partner organisations … resources. You will be part of a highly motivated, dedicated, and supportive team, with a commitment to delivering high-quality work and supporting public service delivery. Strong ICT competency will be a pre-requisite, specifically, familiarity with Microsoft Office, including some specialist tools such as Microsoft Visio, Microsoft Project ...

technology. We are building a community of designers and researchers to support the public sector growing demand for a design-led approach to service delivery. Senior User Researchers are experienced practitioners who are confident at working with UCD colleagues and professions outside of our service line such … research project Able to work as a solo researcher within a multidisciplinary team on client deliveries Advocating for user research within the project delivery and with stakeholders Plan research that informs the design of public services that are helpful, usable and successful Understands and help teams to apply ...

technology. We are building a community of designers and researchers to support the public sector growing demand for a design-led approach to service delivery. Candidates should take the time to read all the elements of this job advert carefully Please make your application promptly. Senior User Researchers … experienced practitioners who are confident at working with UCD colleagues and professions outside of our service line such as the Data & tech teams. They collaborate with these teams to understand challenges people face when using public services. They do this by conducting user research through employing ...

energy performance to deliver benefits to customers and improve the overall sustainability of the portfolio. Energy, Decarbonisation & Building Safety Alignment Coordinate the development and delivery of Hedyn’s energy and decarbonisation programmes including EPC improvement, retrofit planning, and fuel poverty reduction. Monitor and maintain compliance with emerging Welsh Government … retrofit pathways and heat decarbonisation policy. Work closely with the Asset Delivery team to ensure whole‐home approaches (heating, ventilation, energy efficiency) are integrated. Provide technical specification for external funding bids and grant compliance Coordinate energy‐related risk assessments and support alignment with building safety requirements. Ensure high standards ...

strategic collaboration to support growth and technology delivery. The role requires extensive experience in IT management, ISO27001 governance and a customer-focused approach to service delivery. #J-18808-Ljbffr ...

Wellbeing Directorate. You will lead a small team and coordinate information governance, business continuity, health and safety arrangements, and asset matters to improve service delivery. Role involves managing FOI requests and information sharing processes, working with managers and corporate teams, and developing leadership capabilities across a range of service ...