26 to 28 of 28 Service Delivery Jobs in Wales

as the key point for troubleshooting and decision-making. You will guide the team, address technical challenges, and optimise workflows to enhance efficiency and service delivery. Additionally, you will handle complex cases and escalations, ensuring smooth order fulfilment and high customer satisfaction. You will drive continuous improvements and will … workflow and priorities of the provisioning department. * Monitor team performance and provide coaching or support as needed. * Ensure adherence to company standards, policies, and service-level agreements. * Oversee the day-to-day activities of the Tech Support team, including Level 2 support, to ensure efficient resolution of customer cases. … and conduct onboarding meetings with customers to understand their requirements and expectations. * Supplier Coordination: Liaise with suppliers to place and monitor equipment orders and service activations and resolve any issues or delays with suppliers to maintain timelines. * Support Assistance: Assist with support cases during busier periods and collaborate with More ❯

Global Centre is home to a range of teams working collaboratively across regions and functions. About the Role The Salesforce Engineering Manager will lead delivery across several IT initiatives for the Schools Office. The position involves managing development teams and external partners to ensure effective implementation of solutions used … global stakeholders. The role is based in Cardiff, with a hybrid working model in place. Key Areas of Responsibility Oversee software development, ensuring timely delivery across change requests, projects, and workstreams in line with SDLC practices. Provide direction to internal and third-party development teams, facilitating planning and day … to-day delivery through Agile processes. Collaborate with product managers, stakeholders, and IT support teams to prepare for operational handovers and manage post-release support as required. Coordinate release planning and communication, managing risks and proposing process updates where necessary. Engage with suppliers by evaluating proposals, monitoring delivery More ❯

managing over 2,000 homes and delivering support services through partnerships and subsidiaries. The organisation is committed to community well being, sustainability, and inclusive service delivery. Role Overview The Head of IT & Systems leads a small in-house IT team and is responsible for the delivery, security, and … develop the IT team, fostering a culture of continuous improvement. Manage IT infrastructure, systems, telecoms, and cyber security. Oversee IT budgets, system procurement, and service contracts. Deliver business continuity planning and disaster recovery processes. Ensure data compliance in line with UK GDPR. Provide strategic and operational support to de... More ❯