5 of 5 Customer Retention Jobs in the West Midlands

Director of Customer Success We’re looking for an experienced and commercially driven Director of Customer Success to lead and evolve a high-impact function across the full customer lifecycle. This is a strategic leadership role responsible for driving customer value, adoption, retention, and growth, while aligning closely with sales, product, and wider business objectives. The Role As Director of Customer Success, you will lead both pre-sales (Solutions) and post-sales (Customer Success/In-life) teams to deliver measurable outcomes for customers and the business. ...

Full Time Hybrid SaaS Automotive Industry Are you tech-savvy, people-focused, and enjoy engaging with customers? Were looking for a proactive Customer Success Assistant to join our growing team, helping to support and engage clients across the automotive sector. About the Role As a Customer Success Assistant … play a key part in ensuring our customers have a smooth, positive experience with our SaaS business management platform. Youll work closely with our Customer Success Manager to keep clients motivated, informed, and successful, with particular emphasis on ensuring that our customers get the most out of the software ...

redefining software for the logistics, transport, and warehousing industries. Our focus is on delivering high-performance logistics technology that improves planning, execution, and customer communication. We provide specialist solutions for the sector, tightly integrated with ERP platforms to support end-to-end and final-mile delivery operations. We live … breathe our motto Making Logistics Technology. Better. Klipboard is a global, growing business that embraces AI and emerging technologies to enhance customer outcomes, collaboration, and continuous improvement. Were looking for people who are curious about or fluid with AI, open to change, and excited to learn how technology ...

third-party activity, ensuring a secure, efficient, and high-availability environment for clients. The DCM partners closely with internal stakeholders to support client retention and growth and represents the site during client visits. Success is measured through client and team satisfaction, site uptime, energy efficiency (PUE), and effective ...

1. Strategic Alliance Leadership Build and execute a clear Microsoft alliance strategy aligned to Intercitys objectives Map Microsoft sales plays to Intercity propositions & customer needs Establish and maintain an exec engagement framework 2. Executive Relationship Management Own senior relationships across Microsoft UK Act as Intercitys senior advocate within … Youll Be Measured Strength and depth of executive alignment Revenue & pipeline growth driven by the Microsoft alliance Funding, rebate and incentive optimisation Microsoft-related customer acquisition & retention Increased ecosystem visibility & influence About You Youre commercially sharp, strategically confident and credible in Microsoft environments. You understand how Microsoft ...