Technology Service Team Leader
- Hiring Organisation
- Pontoon
- Location
- Birmingham, UK
- Employment Type
- Full-time
Previous experience leading, mentoring, or supervising an IT support team. Strong technical support experience within a large enterprise environment. Excellent knowledge of: Windows 11 Microsoft 365 Microsoft Entra ID Microsoft Intune (Endpoint Manager) Hands-on Apple macOS support experience. Experience supporting mobile devices, including: iPhone … Samsung Microsoft Authenticator Mobile Application Management solutions Experience using ServiceNow for incident and request management. Strong troubleshooting and problem-solving skills. Ability to work independently and manage competing priorities. Outstanding communication and customer service skills. Desirable Experience with JAMF device management. Knowledge of ITIL or other IT Service Management ...