13 of 13 Performance Metrics Jobs in the West Midlands

Performance Manager (Call Centre & Salesforce) Location: Redditch, Office based Salary: £40,000 We are seeking an experienced Performance Manager to join our client in Redditch. This role is ideal for someone with a strong background in call centre environments, who excels at analysing performance data and driving … continuous improvement. Key Responsibilities: Monitor and analyse performance metrics across all departments to identify trends and areas for improvement Extract and interpret data from Salesforce dashboards to support decision-making Lead performance improvement initiatives and support operational changes Work closely with management teams to optimise processes ...

pivotal member of the Group Procurement function, delivering actionable insights and reporting across the full procurement spectrum. From spend analysis, cash management to supplier performance and PPV (Part Price Variance). The role will drive data-led decision-making and establish standardised best practices across the group. Midlands Hybrid … maintain dashboards, reports, and planning tools to support supply chain visibility and decision-making. Provide analytical support for inventory optimisation, cost reduction, and supplier performance improvement. Ensure data accuracy and alignment across systems (e.g., SAP, Dynamics, Power BI) in partnership with IT. Procurement & Performance Lead spend analysis across ...

ways of working across the team. This role sits at the intersection of engineering, delivery, and platform improvement, with a strong focus on performance, automation, and operational excellence. Key Responsibilities Lead a cross-functional engineering pod delivering platform and automation outcomes Provide technical leadership and oversight across vendor product … activities Drive delivery across major upgrades, complex change initiatives, and 3rd line engineering support Collaborate with Product Owners, Architecture, and wider stakeholders Improve platform performance, resilience, and operational efficiency Define and track engineering performance metrics to drive continuous improvement Build team capability through coaching, mentoring, and embedding ...

significant impact in the utilities sector? Join us as a Transformation Manager! Our client is on a mission to optimize costs and elevate performance across the organization, and we need a dynamic Transformation Manager to drive this change. If you are passionate about strategic initiatives, vendor management, and process … cost optimization initiatives aimed at achieving $27M in savings over three years. Cost Analysis : Identify areas for cost reduction while ensuring service quality and performance remain uncompromised. Vendor Management: Collaborate with the Vendor Management team to negotiate favourable pricing, discounts, and terms with vendors and suppliers. Explore alternative solutions ...

long-term career development within a global business. What You Will Be Responsible For: You’ll support and enhance enterprise applications, ensuring stability, performance, and alignment with business requirements. ERP & Application Support Providing daily support for EMEAA ERP systems, including EFACS8, Sage 300, Sage 200, and Fourth Shift Supporting … definition through strong communication and internal consulting skills Continuous Improvement & Reporting Identifying opportunities to improve business processes and system efficiency Supporting the development of performance metrics across IT and business teams Participating in work prioritisation, estimation, and roadmap planning For This Role We Would Need You To Demonstrate ...

Manage incident and problem resolution processes, coordinating with 3rd Party Support companies where necessary for timely resolution of issues. Monitor and report on service performance metrics. Strive for Continuous Improvement across all areas. To have the ability to contribute to The Fuel Store’s success, you will need ...

including digital, social, email, paid media and web Overseeing event marketing to elevate brand presence globally Supporting and executing media planning strategies, including campaign performance analysis and reporting Owning agency relationships Supporting events, webinars, and targeted outreach campaigns to engage key audiences Monitoring and managing marketing budgets, ensuring strong … performance tracking Using data and analytics to drive continuous improvement and inform decision-making THE PERSON: Experience in a Marketing Manager, Senior Marketing Executive, Digital Marketing Manager or similar role Proven experience within the Cyber Security space (essential) A strong track record in demand generation and campaign delivery ...

quality standards and organisational policies. - Provide expert advice and training on quality protocols, conducting audits to maintain high standards. - Negotiate service level agreements and performance metrics, ensuring contractual obligations are met. - Resolve supplier issues related to quality, performance, and service levels. - Certify alternative suppliers to mitigate risks ...

setup (flows, segments, data, deliverability, integrations) Identify quick wins and longer-term opportunities Build and optimise high-impact automated flows Improve segmentation, personalisation and performance Strengthen data quality and platform architecture Upskill the internal team and document best practices What You’ll Deliver Transformed Klaviyo into a clean, scalable … Platform Audit & Optimisation Conduct a full audit of the Klaviyo account (flows, segments, lists, templates, integrations, deliverability, data quality) Identify gaps, technical issues and performance opportunities Create a clear, prioritised roadmap of improvements Restructure the platform for scalability and ease of use Flow Build & Automation Build, rebuild and optimise ...

implemented and documented Lead, coach and guide other CST engineers and technicians Continuous Improvement & Quality Assurance Analyse trends acrosstickets, events, and sensor/system performance to identify recurring patterns and systemic weaknesses Drive initiatives to improve System uptime and reliability, Data quality, Installation and configuration standards along with recommend … VLANs, servers, virtualisation, storage Experience of diagnosing and resolving issues on complex integrated professional IT systems Ability to interpret system logs, data flows, and performance metrics Strong analytical mindset with the ability to track, record, diagnose and resolve complex technical issues and eliminating recurrence About You! Technically curious ...

support learner success. Monitor market trends, competitor activity, and sector developments to identify opportunities for growth. Maintain accurate records of business activity, pipeline, and performance metrics in line with internal KPIs. Compliance, Reporting, and Professionalism Ensure all business development activity aligns with regulatory, safeguarding, and professional standards. Promote ...

client need Collaborate with internal teams to ensure seamless delivery of products/services and exceptional customer service Meet and exceed sales targets and performance metrics Stay informed about industry trends, market conditions, and competitors to provide strategic insights Handle client inquiries and resolve issues promptly and effectively ...

needs for customers * Identify profitable strategical solutions for customers * Identify commercial development opportunities and opportunities to lead upsell/cross-sell * Monitoring customers key performance metrics and taking actions to improve them To be successful in the position, you will likely be/have: * Experience and knowledge from ...