1 to 25 of 43 Root Cause Analysis Jobs in the West Midlands

Key Responsibilities 1. Deliver Advanced Technical Support For O365 Administration By Troubleshooting Complex Incidents And Conducting Root Cause Analysis To Implement Effective Solutions For Technical And Security Issues. 2. Collaborate With Support Teams To Resolve Escalated Tickets Within Agreed Slas, Ensuring Seamless Operations And Maintaining A Strong Security Posture. 3. Enhance Knowledge Management By Updating And Managing … Service Improvement. Skill Requirements 1. In-Depth Knowledge Of O365 Administration And Its Services. 2. Strong Troubleshooting Skills For Complex Technical Issues In O365 Environments. 3. Proficiency In Conducting Root Cause Analysis And Implementing Effective Solutions. 4. Excellent Communication And Collaboration Skills To Work With Cross-Functional Teams. 5. Solid Understanding Of Security Best Practices Related To More ❯

/TLS, logging/telemetry. • Ensure sufficient test coverage for HIL rigs and on-vehicle verification; align test cases to requirements and risks. • Issue resolution & quality • Drive cross-functional root-cause analysis using AIMS/Jira; apply structured problem-solving and “fix-forward” plans. • Track software issue investigation, defect burn-down, containment, and effectiveness checks. • Tie every … a plus. • Cybersecurity in automotive (UNECE R155, ISO 21434; exposure to ISO 26262 beneficial). • Experience with secure software delivery lifecycles, requirement traceability, and verification planning. • Problem-solving: Strong root-cause and cost/impact analysis; converts ambiguity into actionable plans. • Communication: Crisp written/oral comms; builds alignment across execs, engineers, and suppliers. • Tools: AIMS, Jira More ❯

on operational excellence, troubleshooting, and automation across Azure Integration Services and Power Platform. You’ll work closely with internal teams and client stakeholders to ensure reliable service delivery, drive root-cause analysis, and implement security and compliance best practices. What You’ll Do Act as Tier 2/3 escalation point for service desk tickets—triage, diagnose … years hands-on in Azure Integration Services. Strong experience with Azure Pipelines (CI/CD), YAML, and release gates. Familiarity with ITIL processes including incident prioritisation, change management, and root-cause analysis. Working knowledge of Power Platform (Power Automate, custom connectors, DLP policies). Scripting skills in PowerShell, Azure CLI, and REST APIs. Diagnostic expertise using Kusto Query More ❯

on operational excellence, troubleshooting, and automation across Azure Integration Services and Power Platform. You’ll work closely with internal teams and client stakeholders to ensure reliable service delivery, drive root-cause analysis, and implement security and compliance best practices. What You’ll Do Act as Tier 2/3 escalation point for service desk tickets—triage, diagnose … years hands-on in Azure Integration Services. Strong experience with Azure Pipelines (CI/CD), YAML, and release gates. Familiarity with ITIL processes including incident prioritisation, change management, and root-cause analysis. Working knowledge of Power Platform (Power Automate, custom connectors, DLP policies). Scripting skills in PowerShell, Azure CLI, and REST APIs. Diagnostic expertise using Kusto Query More ❯

point , leading investigations into complex incidents escalated by L1/L2 analysts. Use Splunk and other SIEM tools to detect, investigate, and respond to security events. Perform detailed forensic analysis, root cause analysis, and malware investigation. Lead incident response activities end-to-end, ensuring containment, eradication, and recovery. Develop, refine, and own SOC use cases, runbooks … knowledge and hands-on expertise with Splunk (other SIEM exposure beneficial). Solid understanding of DFIR principles, vulnerability management, and ethical hacking. Strong grasp of network traffic flows, malware analysis, and reverse engineering. Excellent written and verbal communication skills for client interaction and reporting. Ability to work independently, lead investigations, and mentor team members. Eligible for or holding SC More ❯

innovation. The role also includes providing insights on new technologies, creating operational documentation, managing infrastructure costs, supporting contact center services with AWS Connect, conducting DR testing, reducing incidents through root cause analysis, and performing platform maintenance (patching, upgrades). Participation in disaster recovery exercises and on-call arrangements is also required. What we are looking for: Essential More ❯

service. As the 3rd Line Support Engineer your key responsibilities will be: Handle complex incident and problem tickets escalated from 1st and 2nd line engineers. Provide advanced troubleshooting and root cause analysis for hardware, software, server, and network related issues. Act as a senior point of contact within the service desk, offering mentoring and technical guidance to More ❯

line engineers, performing advanced troubleshooting and resolving a wide range of technical issues. Key Responsibilities Manage complex incident and problem tickets escalated from junior engineers. Deliver advanced troubleshooting and root cause analysis for hardware, software, server, and network-related issues. Serve as a senior point of contact within the service desk, mentoring and guiding junior engineers and More ❯

infrastructure provisioning using Infrastructure as Code (IaC) tools such as Terraform Ensure compliance with security policies; manage IAM, PIM and RBAC access controls Respond to incidents and contribute to root cause analysis and post-mortem reviews Create and maintain comprehensive documentation and runbooks Collaborate with cross-functional teams to align DevOps practices with wider project goals Ensure More ❯

infrastructure provisioning using Infrastructure as Code (IaC) tools such as Terraform Ensure compliance with security policies; manage IAM, PIM and RBAC access controls Respond to incidents and contribute to root cause analysis and post-mortem reviews Create and maintain comprehensive documentation and runbooks Collaborate with cross-functional teams to align DevOps practices with wider project goals Ensure More ❯

Type: Permanent Location: Worcester (3 days a week on site) Salary: £50,000 Key Skills: BRD, BPM, Systems Implementation, Business Process Mapping Job Purpose: To deliver high-quality business analysis (BA) services by assessing and understanding existing business processes, systems, and requirements, and translating them into technology solutions to support organisational objectives. Key Responsibilities: • Requirements Gathering: Collaborate with internal … user outcomes. • Requirements and Process Mapping: Support the production of functional and non-functional requirements, business process mapping, modelling, and technology-related consultancy that requires analytical support. • Business Process Analysis: Assist with capturing and modelling business processes, including root cause analysis, to enhance operational efficiency and robustness. • Testing and Transition Support: Assist technology testers and operational … Financial Responsibility: No budget responsibility • Financial Influence: Provides recommendations to support technology decision-making • Direct Staff Management: Yes, manages 1-5 direct staff Work Experience: • Proven experience in business analysis within technology • Systems implementation and optimisation experience • Demonstrated ability to create business cases for change • Experience in defining functional, non-functional, and CX/UX requirements, leading to technology More ❯

Type: Permanent Location: Worcester (3 days a week on site) Salary: £50,000 Key Skills: BRD, BPM, Systems Implementation, Business Process Mapping Job Purpose: To deliver high-quality business analysis (BA) services by assessing and understanding existing business processes, systems, and requirements, and translating them into technology solutions to support organisational objectives. Key Responsibilities: • Requirements Gathering: Collaborate with internal … user outcomes. • Requirements and Process Mapping: Support the production of functional and non-functional requirements, business process mapping, modelling, and technology-related consultancy that requires analytical support. • Business Process Analysis: Assist with capturing and modelling business processes, including root cause analysis, to enhance operational efficiency and robustness. • Testing and Transition Support: Assist technology testers and operational … Financial Responsibility: No budget responsibility • Financial Influence: Provides recommendations to support technology decision-making • Direct Staff Management: Yes, manages 1-5 direct staff Work Experience: • Proven experience in business analysis within technology • Systems implementation and optimisation experience • Demonstrated ability to create business cases for change • Experience in defining functional, non-functional, and CX/UX requirements, leading to technology More ❯

IPSEC tunnels, and certificate-based authentication Contribute to AD design and secure environment management Mentor junior staff and act as a key escalation point Participate in incident response and root cause analysis Required Skills & Experience: 5+ years in a Network Engineer or Infrastructure Engineer role Strong knowledge of TCP/IP, VLAN, VXLAN, EVPN, VPC, MLAG Deep More ❯

IPSEC tunnels, and certificate-based authentication Contribute to AD design and secure environment management Mentor junior staff and act as a key escalation point Participate in incident response and root cause analysis Required Skills & Experience: 5+ years in a Network Engineer or Infrastructure Engineer role Strong knowledge of TCP/IP, VLAN, VXLAN, EVPN, VPC, MLAG Deep More ❯

ISO 27001, NIST, and CIS frameworks. Produce detailed documentation for configurations, processes, and troubleshooting. Collaborate with global cloud, security, and infrastructure teams for consistent, secure operations. Support incident response, root cause analysis, and ongoing improvements. Required Skills & Experience: Extensive experience executing network refresh projects. Strong expertise with Cisco, Palo Alto, HAProxy, and Azure networking. Solid understanding of More ❯

enterprise service standards. Proactively monitor and tune infrastructure, applications, messaging, and scheduling platforms. Act as the escalation point for critical incidents, coordinating technical resources to achieve rapid resolution. Lead root cause analysis and service improvement initiatives. Define and maintain runbooks, standard operating procedures, and operational documentation. Ensure backup, recovery, and disaster recovery processes are operationally tested and More ❯

or Python. Manage infrastructure with Terraform, Bicep, or ARM templates (HashiCorp Certified: Terraform Associate). Enforce security compliance and access controls (IAM, PIM, RBAC). Respond to incidents; conduct root cause analysis and post-mortems. Maintain documentation and runbooks. Collaborate cross-functionally to align DevOps practices with project goals. Interested?! Send your up-to-date CV to More ❯

or Python. Manage infrastructure with Terraform, Bicep, or ARM templates (HashiCorp Certified: Terraform Associate). Enforce security compliance and access controls (IAM, PIM, RBAC). Respond to incidents; conduct root cause analysis and post-mortems. Maintain documentation and runbooks. Collaborate cross-functionally to align DevOps practices with project goals. Interested?! Send your up-to-date CV to More ❯

a strong Just Culture withinthe client’s Maintenance and Production organisation. Required Qualifications & Experience: Eligible for UK Security Clearance (SC). Minimum of 3 years’ experience in aviation qualityassurance, root cause analysis, and corrective action management. Proven experience with Quality Management Systems (QMS) and production environments. Strong analytical, problem-solving, and communication skills,with high attentionto detail. More ❯

validating, and analysing data from theEuropean supply chain ensuring accuracy and integrity. • Producing insightful reports and dashboards to track KPIs and identify opportunities for improvement. • Solving operational challenges through root-cause analysis and data-driven recommendations. • Collaborating with stakeholders across Northern Europe to enhance service delivery and supply chain efficiency. • Driving continuous improvement and contributing to strategic More ❯

Skills, Training and Experience Essential oDesigning and implementing complex solution architecture oDeploying, configuring, and managing software database and integration solutions design and development oDiagnosing and resolving software solutions, performing root cause analysis, and implementing corrective actions to minimize downtime and ensure system stability comprehensive documentation of applications including design, deployment and testing oTeam Leadership and Mentoring: Providing More ❯

three days in the office per week. Responsibilities Conduct detailed analyses to identify trends, opportunities, and performance gaps. Produce actionable recommendations to improve operational efficiency and strategic outcomes. Perform root-cause analysis to uncover hidden drivers behind performance metrics. Design, develop, and optimise Power BI dashboards and interactive reports tailored to various stakeholders and needs. Automate and … cater to both technical and non-technical audiences. Write and optimise advanced SQL queries to extract, transform, and analyse data. Design and implement data models to support reporting and analysis needs. Ensure data pipelines are efficient, reliable, and scalable. Track and report on Key Performance Indicators (KPIs) across multiple business areas and divisions. Highlight trends and anomalies to seniors … and managers, while also analysing and resolving them to ensure a clear understanding of root causes and implementing necessary solutions. Work closely with cross-functional teams across divisions to understand their data needs. Act as a bridge between technical teams and business stakeholders, ensuring alignment in reporting goals. Personal qualities, experience and skills A minimum of 3 years of More ❯

experience Strong background in Unix/Linux system administration (Solaris 10/11, Red Hat Enterprise Linux) Experience with Ansible, Docker, Mirantis, or Podman desirable Skilled in troubleshooting and root cause analysis Scripting experience (Bash, Python) Familiar with VMware and system monitoring tools such as vROps Strong communication skills and customer-focused approach If you're a More ❯

premise, cloud, cyber security, infrastructure systems, and networks. Your Mission Incident Support - Act as the go-to expert for 3rd line incidents across servers, storage, network, and 365, driving root cause analysis and improvements. Spot trends in incident tickets to tackle bigger issues and reduce future incidents. Infrastructure Design & Implementation - Design, plan, and implement systems across cloud More ❯

/IPS, endpoint protection) Oversee access controls and identity management systems Conduct penetration testing and routine vulnerability scans Monitor networks and systems for threats; lead incident response efforts Perform root cause analysis and maintain incident response protocols Recommend enhancements to improve overall security posture Deliver security awareness training and ensure compliance with policies Produce monthly security reports … DNS, HTTP, SSH) and segmentation Knowledge of Zero Trust architecture and cloud-native security practices Proficiency in identity and access management (Azure AD, MFA, SSO, RBAC) Skilled in log analysis, threat detection, and incident handling Excellent communication and stakeholder engagement abilities Certifications such as CEH, OSCP, CISSP, Security+, or GSEC are advantageous Salary/Package Basic salary of between More ❯