Service Transition Manager
- Hiring Organisation
- FDM Group
- Location
- Telford, Shropshire, UK
- Employment Type
- Full-time
live Designing and assuring sustainable BAU support models (including RACI, escalation paths, incident/problem/change processes, monitoring, MI, and reporting) Coordinating change management, release planning, and stakeholder communications, including CAB engagement and governance processes Managing risks, issues, dependencies, and contingency plans, with a proactive focus … mitigating operational risk during transition and release phases Leading or supporting incident and major incident management during key releases and early life support (hypercare) Producing and presenting reporting and dashboards on transition readiness, live service performance, and overall progress to senior stakeholders Collaborating with service owners, delivery teams, operations ...