1 to 25 of 75 Customer Service Jobs in West Yorkshire

Role: Customer Service Agent Location: Aberford, LS25 On-Site: 3 days in the office As MICHELIN Connected Fleet, a division of the Michelin Group, leader in sustainable mobility for 130 years, we specialise in connected fleet management services and solutions. We are a market leader with over 30 years expertise in a high-growth, competitive mobility technology industry. … of our people. We nurture our team's growth with several companywide development programs - including our Diversity, Mentoring and Sustainability programs. THE ROLE IN SHORT: The role of a Customer Service Agent within MICHELIN Connected Fleet is key to our long-term customer satisfaction and ongoing quality initiatives. You will minimise in-life issues, identifying engineering, system … and hardware faults. The ultimate aim is to give the customer a great experience, measured through NPS, delivering on our promises and ensuring a right first-time attitude is applied to every interaction. It is a challenging technical role requiring an appetite and enthusiasm for detail, customer service, quality and refusing to lose. Troubleshooting customer queries More ❯

Role: Customer Service Agent Location: Aberford, LS25 On-Site: 3 days in the office As MICHELIN Connected Fleet, a division of the Michelin Group, leader in sustainable mobility for 130 years, we specialise in connected fleet management services and solutions. We are a market leader with over 30 years expertise in a high-growth, competitive mobility technology industry. … of our people. We nurture our team's growth with several companywide development programs - including our Diversity, Mentoring and Sustainability programs. THE ROLE IN SHORT: The role of a Customer Service Agent within MICHELIN Connected Fleet is key to our long-term customer satisfaction and ongoing quality initiatives. You will minimise in-life issues, identifying engineering, system … and hardware faults. The ultimate aim is to give the customer a great experience, measured through NPS, delivering on our promises and ensuring a right first-time attitude is applied to every interaction. It is a challenging technical role requiring an appetite and enthusiasm for detail, customer service, quality and refusing to lose. Troubleshooting customer queries More ❯

Service Manager Alscient, Leeds, England, United Kingdom (Hybrid) Role To support our ongoing growth, we are currently seeking an experienced, customer-focused Service Manager responsible for driving outstanding service and support within our ITSM Function. The successful candidate will be responsible for overseeing incident, problem, and change management aligned with ITIL best practices, driving continual service improvement and ensuring performance against SLAs. The role involves working closely with delivery teams and key stakeholders in understanding customer needs to provide outstanding service, build lasting relationships and ensuring the delivery of value from our tailored solutions. This is an exciting and hands-on opportunity to make a real difference by putting customer success and … service quality at the centre of everything we do. Why Alscient? We are experts in digital transformation and are proud to be Summit level Salesforce Partners and Advanced tier AWS Partners with over 15 years of proven experience developing solutions, supporting services and driving customer success. Our certified consultants and developers build futureproof, innovative cloud solutions and provide More ❯

Service Manager Alscient, Leeds, England, United Kingdom (Hybrid) Role To support our ongoing growth, we are currently seeking an experienced, customer-focused Service Manager responsible for driving outstanding service and support within our ITSM Function. The successful candidate will be responsible for overseeing incident, problem, and change management aligned with ITIL best practices, driving continual service improvement and ensuring performance against SLAs. The role involves working closely with delivery teams and key stakeholders in understanding customer needs to provide outstanding service, build lasting relationships and ensuring the delivery of value from our tailored solutions. This is an exciting and hands-on opportunity to make a real difference by putting customer success and … service quality at the centre of everything we do. Why Alscient? We are experts in digital transformation and are proud to be Summit level Salesforce Partners and Advanced tier AWS Partners with over 15 years of proven experience developing solutions, supporting services and driving customer success. Our certified consultants and developers build futureproof, innovative cloud solutions and provide More ❯

excellent team member with effective communication skills across all platforms and work alongside the wider Medical Education Team. They will be able to provide expert technical advice and support service users, faculty, and course directors in the development of new courses/educational events. The Education and Simulation technician will have the ability to make decisions that are not … trouble shoot and problem solve. They will be able to independently support in- situ education delivery across the trust in a variety of clinical areas, and provide high quality customer service to educators, faculty, trainees, and the wider educational team during educational delivery. They will maintain the high standards of customer service within the Medical Education … Service and ensure a high level of quality in all aspects of their work. The post holder will produce high quality comprehensive written technical guides for educational events and courses, and ensure they are kept up to date. They will be responsible for the ordering of kit and consumables for across the MEL estate, and arranging the maintenance and More ❯

dedicated to crafting high-performance custom PCs tailored to our customers' needs, whether for gaming, professional work, or general use. We pride ourselves on delivering exceptional quality, performance, and customer service. Our team is passionate about technology and helping our customers achieve the ultimate computing experience. Position Overview: As a PC Technician at LOGIX, you will play a crucial … role in our operations by building custom PCs, providing technical support, and ensuring an outstanding customer experience. You will be responsible for assembling PCs according to specifications, testing for performance and stability, and troubleshooting any issues. Additionally, you will handle technical support calls, assist customers with their queries, and provide solutions to any hardware or software-related problems. In … role, youll work towards yourLevel 3 IT Support Apprenticeship,delivered by our expert training team at Baltic Apprenticeships. You willalso work towards two specialist modules which are Confident Communication - Customer Service Fundamentals and a Microsoft 365 Fundamentals module. A Typical Day in the Job: PC Assembly: Build custom PCs according to customer specifications, ensuring the highest level More ❯

Inc, we have the advantage of being part of one of the worlds leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices, fostering relationships and promoting … shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS To carry out service visits to reported calls throughout the companies customer base within … a specified region. The successful candidate will establish and promote the attributes of a professional service support operation and adapt and develop service needs in line with changes in manufacturer products and functionality. Respond to customer service requests for the repair of business equipment and production printers Carry out fault diagnosis and establish effective repairs through More ❯

Inc, we have the advantage of being part of one of the worlds leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices, fostering relationships and promoting … shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS To carry out service visits to reported calls throughout the companies customer base within … a specified region. The successful candidate will establish and promote the attributes of a professional service support operation and adapt and develop service needs in line with changes in manufacturer products and functionality. Respond to customer service requests for the repair of business equipment and production printers Carry out fault diagnosis and establish effective repairs through More ❯

An excellent opportunity has arisen for an Inbound Customer Support/Helpdesk Advisor within this global outsourcing provider who deliver customer care, sales, technical support, and collections services through a wide network of contact centres. They operate across Europe, North and South America, Asia, and North Africa. In the UK, they are based in the north-east area … of Leeds, West Yorkshire. About the role The primary purpose of the Inbound Customer Support/Helpdesk Advisor is to provide telephone customer service to users of software used within the healthcare sector. This will involve: Correctly identifying if the customer is the authorised caller and apply core categorisation to any of their issues Assisting the … or directing them to the training materials within the software Undertaking real-time account administration via an automated dialler system and bespoke database Responsibilities: Maintain comprehensive notes of all customer discussions within the call log in line with current procedures Resolving issues raised by customers promptly Identify third-party issues e.g. integration issues with the software Handle inbound calls More ❯

work in a hybrid environment, providing flexibility and a healthy work-life balance. Key Responsibilities: Provide expert 1st line support for macOS, applications, and hardware, including peripherals. Deliver outstanding customer service and technical assistance, ensuring a positive experience for all users. Troubleshoot and resolve complex technical issues related to macOS, software applications, and network connectivity. Collaborate with cross … functional teams to identify and implement potential service improvements. Develop and maintain comprehensive macOS troubleshooting guides. Train and mentor junior IT staff on macOS support and best practises. Stay updated with the latest macOS updates, features, and security patches. Act as a technical expert within Colleague IT Services, providing guidance and support. Utilise ServiceNow to analyse the impact of … the Mac Support service, managing critical issues and providing operational support to Service Desk analysts. Support the day-to-day management of the wider service desk, ensuring departmental SLAs and key metrics are met. Essential Technical Capabilities: Extensive experience with macOS and Apple hardware support. Deep knowledge of JAMF and Apple Business Manager. Proficiency in troubleshooting and More ❯

of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and … Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com About our Team : As an Associate Professional Services Consultant, you will be part of a team that support and deliver the onboarding and on-going customer management of new and existing customers of the RiskNarrative Digital Onboarding & Financial Crime platform. Relying on your … s product suite to provide valuable insight and guidance to customers. Presenting, analysing, problem solving, training and configuring the RiskNarrative platform Working closely with the Client Director on dedicated customer accounts to offer a pro-active and excellent customer service Working closely with customers to develop financial crime strategies. Configuring the RiskNarrative platform in a way that More ❯

of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and … Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com About our Team : As an Associate Professional Services Consultant, you will be part of a team that support and deliver the onboarding and on-going customer management of new and existing customers of the RiskNarrative Digital Onboarding & Financial Crime platform. Relying on your … s product suite to provide valuable insight and guidance to customers. Presenting, analysing, problem solving, training and configuring the RiskNarrative platform Working closely with the Client Director on dedicated customer accounts to offer a pro-active and excellent customer service Working closely with customers to develop financial crime strategies. Configuring the RiskNarrative platform in a way that More ❯

make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world. This Position reports to: Customer Service Team Leader In this role, you will have the opportunity to provide technical, order, and payment-related assistance/support to the internal and external customers. Each … day, you will coordinate with relevant stakeholders to obtain complete case ownership. You will also showcase your expertise by improving customer satisfaction. Our Team Dynamics Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because … meaningful work that drives real impact. - The work model for the role is: hybrid 2-3 days per week from our Leeds location {#LI-hybrid} Ensuring the resolution of customer issues by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams. Recommending appropriate solution for customer requests and coordinating with the related More ❯

Senior IT Service Manager Paying £57,946, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for a Senior IT Service Manager to join our Digital Channels and wider IT team to support delivery through commercial contracts by working with cross functional teams. In DWP Digital … and experience will you need? Experience of promoting cross-team collaboration with key stakeholders to ensure new and changed Products/Services are sufficiently and safely supported into Live service whilst meeting the expectations of customers. Use of effective Change Management tools and processes ensuring the team actively engages in Change to ensure minimum disruption to IT services. Proven … track record of leading in the definition and design of the support model which includes policies, processes, people and technology in alignment with agreed strategy and Service Management process and policies to meet the needs of the Business. Demonstrable experience for the leading and implementation of customised activities or interventions required to support delivery of Business outcomes for their More ❯

CSOU and provides centralised security monitoring across both NHS England and the wider health and care system in England. The CSOC consists of Protective Monitoring, Threat Operations, Incident Management, Service Operations and Engineering. To support our strategy to improve NHS cyber resilience, we are recruiting for a Senior Security Analyst who specialises in Service Delivery Management as part … of the CSOC Service Operations team. The post of Senior Security Analyst for Service Delivery has been awarded a Recruitment and Retention Premia (RRP) in response to current labour market conditions. In recognition of this, the role attracts an additional monthly RRP payment equal to 20% per annum. Please be aware that RRP is non contractual and subject … to review. Main duties of the job As a Senior Security Analyst for Service Delivery, you will manage the relationships with all CSOC customers, ensuring that the CSOC capability and service levels are aligned to their needs and expectations: Primary CSOC customer engagement for all monitored systems. Produce regular service reports for customers, chair regular service More ❯

times pensionable salary. A great benefits package choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover. Retail savings scheme. Online GP service, cycle to work scheme, gym membership discounts and many more! Location :?We currently have vacancies for a Network Operation Technicians to join our Customer Field Services department to … cover the Leeds area in West Yorkshire, based out of our Knostrop wastewater?site and be a part of helping Yorkshire Water to provide the best service to our customers.? Could this be you? Work type :?The permanent opportunities are working rotational 40-hour work patterns on a 4 on 4 off basis (No standby included), which may will … wellbeing, and prosperity. New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry. Customer Field Services are a key part of how we plan to meet the changing expectations of customers and regulators. Where you fit in! As our? Network Operation Technician, ?you More ❯

AIM OF THE ROLE Working as part of a support team and with a passion for providing and promoting outstanding customer service at all times, the Support Specialist will act as the first escalation point for wider support teams. The role involves anything from providing general advice to colleagues through to delivering in-depth technical assistance to customers. … KEY RESPONSIBILITIES AND TASKS Duties will include, but are not restricted to, the following: Providing day-to-day support to the end-user base. Managing customer queries and providing advice, ranging from general queries to more specific technical questions. Troubleshooting support issues using knowledge bases and other resources. Ensuring resolution of any open tickets is managed in a timely … and efficient manner. Information gathering, qualification and prioritisation of new service requests. Providing advanced technical support for backup and recovery systems, including hardware, software, and network-related issues. Accurately logging relevant information onto the IT service management (ITSM) system, including actions taken and next steps. Proactive allocation and checking of customer backups, ensuring tickets are raised for More ❯

AIM OF THE ROLE Working as part of a support team and with a passion for providing and promoting outstanding customer service at all times, the Support Specialist will act as the first escalation point for wider support teams. The role involves anything from providing general advice to colleagues through to delivering in-depth technical assistance to customers. … KEY RESPONSIBILITIES AND TASKS Duties will include, but are not restricted to, the following: Providing day-to-day support to the end-user base. Managing customer queries and providing advice, ranging from general queries to more specific technical questions. Troubleshooting support issues using knowledge bases and other resources. Ensuring resolution of any open tickets is managed in a timely … and efficient manner. Information gathering, qualification and prioritisation of new service requests. Providing advanced technical support for backup and recovery systems, including hardware, software, and network-related issues. Accurately logging relevant information onto the IT service management (ITSM) system, including actions taken and next steps. Proactive allocation and checking of customer backups, ensuring tickets are raised for More ❯

A leading provider of financial services is seeking a solid and reliable macOS Engineer. This is an exciting opportunity for an experienced MAC engineer to help build a support service for our Apple MAC estate. Key Responsibilities Provide expert 1st line support for macOS, applications and hardware including peripherals.Deliver outstanding customer service and technical assistance.Troubleshoot and resolve … complex technical issues related to macOS, software applications, and network connectivity.Collaborate with cross-functional teams to identify and implement possible service improvements.Develop and maintain macOS troubleshooting guides.Train and mentor junior IT staff on macOS support and best practices.Stay current with the latest macOS updates, features, and security patches.Act as a point of technical expertise within Colleague IT Services.Utilise ServiceNow … to analyse impact of the Mac Support service, processes and procedures, taking ownership of any critical issues/complaints and provide operational support to the Service Desk analysts.Support the day-to-day management of the wider service desk whilst supporting management in delivering the overall service, ensuring departmental SLAs and important metrics are attained. Skills required More ❯

A leading provider of financial services is seeking a solid and reliable macOS Engineer. This is an exciting opportunity for an experienced MAC engineer to help build a support service for our Apple MAC estate. Key Responsibilities Provide expert 1st line support for macOS, applications and hardware including peripherals. Deliver outstanding customer service and technical assistance. Troubleshoot … and resolve complex technical issues related to macOS, software applications, and network connectivity. Collaborate with cross-functional teams to identify and implement possible service improvements. Develop and maintain macOS troubleshooting guides. Train and mentor junior IT staff on macOS support and best practices. Stay current with the latest macOS updates, features, and security patches. Act as a point of … technical expertise within Colleague IT Services. Utilise ServiceNow to analyse impact of the Mac Support service, processes and procedures, taking ownership of any critical issues/complaints and provide operational support to the Service Desk analysts. Support the day-to-day management of the wider service desk whilst supporting management in delivering the overall service, ensuring More ❯

Location: Head Office Elland - Halifax Schedule: Monday to Friday, 8.30am - 5pm No Weekends Purpose of the role: Provide technical support for Terberg DTS engineers and service support employees. To ensure that acceptable levels of customer satisfaction are achieved by engineering technicians deployed by Terberg to customers sites are trained to the highest standard. To provide effective customer service and build relationships with both internal and external customers. To carry out productive work as required focusing on specialist engine/electrical/diagnostic work throughout all areas. To carry out all necessary technical training of internal technicians. Carry out technical inspections or use technical manuals and diagnostic techniques to find and repair inoperable or defective machine … health and safety policies are implemented and adhered to at all times. To ensure all technical calls are answered and technical information and support is given to the Mobile Service Engineers, as per the escalation process. Support members of the service department to facilitate and resolve any customer disputes regarding technical issues. To work as an effectivemember More ❯

working with our client, a fast growing company bringing ultra-fast fibre to more rural communities across the Highlands.To help them on this journey, they are looking for friendly, customer-focused people to join the installation teams in Inverness and the North Highlands. Don't worry if you don't have fibre experience as full training provided. This role … homes and businesses Carry out light excavation and cabling work (indoors and outdoors) Work on overhead networks where needed Test equipment and show customers how to use their new service Deliver excellent customer experiences every time What youll bring: Great communication and customer service skills Comfortable working outdoors, at height, and with manual tasks Full UK More ❯

working with our client, a fast growing company bringing ultra-fast fibre to more rural communities across the Highlands.To help them on this journey, they are looking for friendly, customer-focused people to join the installation teams in Inverness and the North Highlands. Don't worry if you don't have fibre experience as full training provided. This role … homes and businesses Carry out light excavation and cabling work (indoors and outdoors) Work on overhead networks where needed Test equipment and show customers how to use their new service Deliver excellent customer experiences every time What youll bring: Great communication and customer service skills Comfortable working outdoors, at height, and with manual tasks Full UK More ❯

Incident and Problem Manager (full-time, hybrid from Leeds or remote), youll be part of a collaborative team responsible for managing the full incident and problem lifecycle. Youll ensure service restoration in the shortest time possible while maintaining high standards of communication and stakeholder engagement. What youll do As an Incident and Problem Manager, youll lead the coordination and … incidents across the business, ensuring timely communication and effective collaboration. Youll work closely with internal stakeholders and customers to manage incident reviews, update documentation, and drive continuous improvement in service delivery. Our Incident & Problem team works 37.5 hours a week, covering shifts between 8-6 PM. There is a requirement to be on call 1 day in 5 in … and reporting. Work with internal communication teams to relay incident updates to customers. Maintain cross-functional relationships to deliver consistently high-quality service. Support resolution meetings and ensure excellent customer service is upheld. Who youll be Were looking for someone with experience in IT Service Management and a passion for delivering customer success. Youll bring strong More ❯

Company description: Water Utility Company based in Yorkshire region of England. Job description: Service Delivery Manager Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water: We offer a competitive salary, depending on experience Car Allowance Annual incentive related bonus (up to 10% of annual salary) Private health … extra wellness day! A great benefits package choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover. Retail savings scheme Online GP service, cycle to work scheme, gym membership discounts and many more! Location: Bradford/Hybrid Working (2-3 days office a week) Work type: Permanent. 37 hours per week, Monday … Friday. We have an exciting opportunity for a Service Delivery Manager to join the Water Distribution team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this be you? What we do: Everyone has an idea of what a water company does. Here in Yorkshire, we make More ❯