About BDO BDO is the leading mid-tier professional services provider globally. In 2024, our core service lines (Audit & Assurance, Tax, Advisory, and Business Services & Outsourcing) generated annual revenues of over US$15 billion. With a worldwide community of over 119k professionals operating in 166 countries and territories, we’re dedicated to helping our clients navigate complex financial and … believe that businesses have an economic imperative and an ethical responsibility to contribute towards a more sustainable and equitable world. In 2021, as part of the Net Zero Financial Service Providers Alliance, we pledged to reach net zero carbon emissions by 2050 or sooner. In addition, we’re #BDOproud to support thousands of colleagues around the globe who regularly … and operations in the Global IT application landscape. Ensuring the integrity, availability, performance, recoverability, and security of the data services in accordance with established policies, procedures and to agreed service levels. Key accountabilities Day-to-day responsibilities and expectations for this position: Administration of core cloud platform services across a variety of Microsoft cloud (Azure) technologies. Working with the More ❯
Description Please note - this role can be hybrid from our Hartlepool or Chippenham Office. Responsibilities Develop and own the end-to-end process & delivery within NEC for Major Incident Management The ability to lead and develop a cohesive team split across multiple geographic locations and to manage people effectively. This includes the ability to coach and develop the team. … align to our IT strategy Ensuring the team is performant and skilled to the appropriate level Allocation of work within the team Support bid responses and the development of service offerings with the business stakeholders Be involved in maintaining compliance through preparation and attendance at internal and external audits particularly ISO 20000 audits. Reviewing and verifying that all documentation … is moderated and accurately updated in accordance with document management requirements Awareness of the business priorities, objectives and drivers to implement continual service improvement strategies Work very closely with other process managers to ensure a full ITIL aligned end to end service is available to stakeholders Build and maintain relationships with internal and 3rd party organisations as More ❯
on-call on rotational basis during which they will be required to work on high priority incidents and other planned activities. L3 support for any BAU task (incidents/service requests/changes) ensuring SLAs are met. Assisting in resolving high priority or major, and escalated incidents, reducing service outage time for the customer. Deployment, configuration, and maintenance … of power systems (IBM AIX & IBMi) according to best practices and standards Ensuring ITIL/Agile procedures are followed, e.g., Incident Management and Change Management processes. Collaboration with other team members or other teams to develop, improve automation strategies and deployment processes. Knowledge sharing, documentation Internal and external projects support Ability to work on several customers with different … implementations of supported technologies. Participation in Service Acceptance duties ensuring solutions are supportable by team. Attend customer sites or data centres to complete project and maintenance work if required. Participation in the teams out of hours on-call support rota and be able to work overtime when required. Ensure all working time is accounted for within the timesheet system More ❯
3rd Party Integrations Development (REST, SOAP, MID Servers, or other additional products) Expertise with JavaScript and ServiceNow JavaScript API's Working proficiency in the following skills are encouraged: Web service proficiency (REST, SOAP) as well as XML and JSON knowledge Practical knowledge or experience with Operating Systems (Linux, Windows) Thorough knowledge of networking concepts such as IP Addressing, Firewalls … databases (MySQL, MSSQL, Oracle) Experience in multiple application architectures and supporting technologies Experience with scripting languages such as PERL, JavaScript, Python, and Shell l Strong consultative skills with software service delivery to lead customers in improving their processes and organizational models Strong knowledge in ITIL foundations with the ability to relate concepts to implementation strategies is required Thorough working … knowledge in IT Operations Management or IT ServiceManagement is critical Certifications/Education: ServiceNow Certified System Administrator ServiceNow Certified Application Developer preferred What we offer? Referral Program Quarterly bonus opportunities for billable employees Employee Recognition and Rewards- bonus opportunities for employee contributions and achievements Professional Development through training and advancement opportunities Work from home Annual GlideFest More ❯
Service Delivery Manager - Service Catalogue and Integration Management - Must have Active SC Clearance Are you a driven and experienced Service Delivery Manager with a focus on Service Catalogue and Integration Management looking for a role where you can make a real impact? Join a team dedicated to supporting UK Military Operations both at home … a dynamic environment, collaborating with the Customer Authority to provide essential Level 3 and Level 4 Technical Engineering , a technical Helpdesk , and Logistics Support , including Obsolescence and Asset Availability Management . You will play a key role in servicemanagement for the wider user community. What You'll Be Doing: Overseeing Service Delivery Management to … ensure seamless operations. Building and maintaining strong customer relationships in a highly collaborative environment. Producing internal and external reports to track performance and service improvements. Ensuring contract adherence and governance to meet KPI, SLA, and legal regulatory requirements. Providing technical direction and understanding of customer topology and service infrastructure. Managing and enforcing security processes and procedures to maintain More ❯
IT Service Desk Technician Corsham (SN13) Onsite Salary £26,000 - £30,000 25 days annual leave inclusive of up to 3 days Christmas shut-down Buy or sell up to 5 days annual leave Annual Wellbeing allowance Two pension schemes to choose from Private Medical & Dental Insurance + discounts for additional family members Life Assurance scheme up to … salary Share Save scheme Electric/Hybrid Car leasing scheme Cycle to work scheme Retail discounts Career development support We are looking for a proactive and customer-focused IT Service Desk Technician who takes pride in delivering high-quality first line support across a range of IT services. You will be the first point of contact for users, responsible … for logging, triaging, and resolving incidents, service requests, and queries. This role requires a person with a keen eye for detail, strong communication skills, and a methodical approach to troubleshooting. Youll be comfortable working with users at all levels, ensuring they feel supported and informed. You will also co-ordinate with third-party suppliers to arrange hardware repairs and More ❯
Proficient in managing and configuring Active Directory, including Group Policy Objects, DNS, DHCP, TCP/IP, and VPNs. Familiar with Sophos security solutions, including endpoint protection, firewalls, and central management to safeguard IT assets. Hands-on experience with server virtualization using VMWare vSphere. Skilled in using PRTG Network Monitor for proactive monitoring and alerting to maintain system, uptime and … performance. Skilled in deploying and managing cloud infrastructure using Microsoft Azure and Amazon Web Services to support hybrid and cloud-first strategies. Practical experience with ManageEngine tools for IT ServiceManagement, asset tracking, and system monitoring. Experienced in using Veeam Backup solutions for data protection, disaster recovery, and business continuity planning. In-depth knowledge of both Microsoft Server … and Linux operating systems, enabling seamless integration and support of mixed environments. Strong knowledge of WatchGuard Firewalls, with a focus on configuration, policy management, and threat prevention. Expertise in Microsoft 365 and MS Exchange, including mailbox management, user administration, and hybrid configuration. Well versed in Dell storage solutions, including installation, optimisation, and management of storage arrays for More ❯
Proficient in managing and configuring Active Directory, including Group Policy Objects, DNS, DHCP, TCP/IP, and VPNs. Familiar with Sophos security solutions, including endpoint protection, firewalls, and central management to safeguard IT assets. Hands-on experience with server virtualization using VMWare vSphere. Skilled in using PRTG Network Monitor for proactive monitoring and alerting to maintain system, uptime and … performance. Skilled in deploying and managing cloud infrastructure using Microsoft Azure and Amazon Web Services to support hybrid and cloud-first strategies. Practical experience with ManageEngine tools for IT ServiceManagement, asset tracking, and system monitoring. Experienced in using Veeam Backup solutions for data protection, disaster recovery, and business continuity planning. In-depth knowledge of both Microsoft Server … and Linux operating systems, enabling seamless integration and support of mixed environments. Strong knowledge of WatchGuard Firewalls, with a focus on configuration, policy management, and threat prevention. Expertise in Microsoft 365 and MS Exchange, including mailbox management, user administration, and hybrid configuration. Well versed in Dell storage solutions, including installation, optimisation, and management of storage arrays for More ❯
in the UK. The role is UK based and requires relevant ERP implementation experience within the Billing domain. *UMAX integrates CRM, billing, invoicing, cash collection, meter data, asset and servicemanagement modules in one solution, offering utilities the tools & processes for effective sales, increased customer contribution margins, reduced lead times and streamlined operations. By doing so, it enables … solution take ownership of the assigned modules in the project and interact with other team members (Functional Solution Architect, Developers, Testers...) also collaborate closely with the Project Manager and Service Delivery Consultants participate in the project progress meetings and proactively identify risk areas apply your expertise to deliver high quality consulting services to new and existing customers continuously develop More ❯
design patterns including Landing zones. Understanding of Cloud-native capabilities as Kubernetes, Docker, etc, cloud native platforms such as OpenShift, Pivotal and EAI/Middleware stacks Understanding of Cloud servicemanagement/Operating models Understanding of Data infrastructure solutions such as Hyper converged, Virtualization, Storage, SD WAN Preferred Competencies & Experience An extensive experience and recent proven track record … of success in IT Consulting or IT Management Consulting with regional or global consulting firms (Big 4, SIs or boutiques) with delivery and business development success and growth An established history combining consulting, sales, and delivery; experience delivering workshops, assessments, strategies, roadmaps, designs, and deployment plans. A demonstrated record of creating & executing digital/technology-orientated client transformation programs More ❯
of network faults and incidents as and when reported by the customer. Perform health checks on networks and underlying infrastructure. Respond to network issues as highlighted by the Fault Management System. Liaise and assist the third line support team with network issues. Accurate reporting of faults using established ticketing systems. Generate customer reports as and when directed by the … ServiceManagement team. Please note that the successful candidate will be required to pass a targeted medical questionnaire and/or medical examination as a condition of employment for this role. This role is full time, 37 hours per week and is based on site at Corsham, Wiltshire. In this role, you'll be required to be on … call (weekday evenings, weekends). Essential Experience of the Network Operations Engineer Experience within a Network Operations environment or Network Management Centre. Exposure to first and second line support networking practices. Good IP switching and routing skills to include VLAN, STP, OSPF, BGP, MPLS, VOIP (Voice over Internet Protocol). Broad exposure to the telecommunications industry. Good communications and More ❯
of network faults and incidents as and when reported by the customer. Perform health checks on networks and underlying infrastructure. Respond to network issues as highlighted by the Fault Management System. Liaise and assist the third line support team with network issues. Accurate reporting of faults using established ticketing systems. Generate customer reports as and when directed by the … ServiceManagement team. Please note that the successful candidate will be required to pass a targeted medical questionnaire and/or medical examination as a condition of employment for this role. This role is full time, 37 hours per week and is based on site at Corsham, Wiltshire. In this role, you'll be required to be on … call (weekday evenings, weekends). Essential Experience of the Network Operations Engineer Experience within a Network Operations environment or Network Management Centre. Exposure to first and second line support networking practices. Good IP switching and routing skills to include VLAN, STP, OSPF, BGP, MPLS, VOIP (Voice over Internet Protocol). Broad exposure to the telecommunications industry. Good communications and More ❯
Test and Repair Engineer is responsible for all aspects of the return of suspect equipment from the field allocated to them. This may include updating the history within the ServiceManagement Tool/CMDB, Engineering evaluations, verifying failure modes, dispatching to OEM for repair, where possible undertake in-house repairs, return of items into spare's store/… repair history in the CMDB, functional test and build standard checks, generation of test reports returning serviceable items to spares storage locations • Respond to requests for work from the Service Desk, and Management Team, updating stock and repair history • Goods in-wards receipting and inspection of all items delivered to the business • Ensuring that the allocated Test and … correct build standard of new and returned items • Liaising with the logistics supplier and FSE's to ensure required stock levels are maintained in the field • Interfacing with the Service Desk Agents and the servicemanagement tool to accurately record all actions undertaken • Provide comprehensive failure reports detailing the investigation, fault resolution and any follow up work More ❯
