12 of 12 Service Management Jobs in Wiltshire

Service Desk Support (1st Line Support) Swindon (Hybrid working) - 6-12 Month FTC Band C - £27,756 It's an exciting time to join UKSBS as we transform our business to be the leading UK public sector business service provider. About the Role: This role operates within …/Customer Support Services and supports the delivery of first line (Tier 1) service desk activities across a range of business systems and services. The role applies defined processes, tools and procedures to ensure timely and effective resolution of incidents and service requests, providing a high-quality customer ...

Service Introduction/Service Transition Manager, Hybrid Service Introduction/Service Transition Manager required for a leading private sector organisation based in Swindon. The successful candidate will have a thorough knowledge in all aspects of Service Transition and Introduction Lifecycle. Experience working within large corporate … organisations with multiple business units spread across multiple locations required. In addition, you will need to have experience in the following:- Knowledge of Project Management Principles General Knowledge of IT Infrastructure Technologies In depth understanding of Service Management principles e.g. Change and Release management A recent ...

connectivity and collaboration is the key to enabling secure data driven success. About the role: We are seeking a proactive and customer-focused IT Service Desk Apprentice to join our team in providing 24/7/365 support for end users. The ideal candidate will be responsible … resolutions in the ticketing system, ensuring accuracy and completeness. Contribute to the development of internal knowledge base articles and user guides to improve self-service and troubleshooting. Communicate with end-users to update them on the status of open issues and provide clear instructions for resolution. Prioritise and escalate ...

Service Design Lead (Contract) Hybrid (2-4 days/month onsite) £500/day (Inside) 6 Months We're looking for an experienced IT Service Design Lead to take ownership of service design across a complex, outsourced environment. This is a high-impact role focused on shaping … assuring end-to-end IT services delivered in partnership with a third-party provider. The role: Lead the design and implementation of IT service management processes. Define end-to-end service models across internal teams and third parties. Ensure outsourced providers deliver scalable, compliant service designs. ...

Service Desk Analyst, First Line Support Engineer, Windows 10/11- local to the Salisbury area, is required for our services client. Paying £30K-35K per year (dependent upon experience) with excellent benefits and the opportunity to become certified in ITIL v.4 and Comptia as well as SC Security … Analyst, IT Support Analyst looking for technical growth in ITIL and Comptia. What You’ll Do: Provide IT support to users via the IT Service Desk-mainly over the phone, but also sometimes in person. Handle and manage incoming calls and online requests and log within the Service ...

maintain secure enterprise infrastructure and Public Key Infrastructure (PKI) services within a highly secure environment. This role combines infrastructure operations, security engineering, and identity management, supporting critical systems across Windows Server, Active Directory, Azure, Intune, and PKI platforms. You will be responsible for incident resolution, service delivery, platform … security and availability of key services. Key Responsibilities: Infrastructure Support & Operations Provide 2nd and 3rd line support across infrastructure and security platforms. Manage incidents, service requests, problems, and change activities. Administer Windows Server and Active Directory environments. Support Azure AD administration and Single Sign-On (SSO) integrations. Configure ...

maintain secure enterprise infrastructure and Public Key Infrastructure (PKI) services within a highly secure environment. This role combines infrastructure operations, security engineering, and identity management, supporting critical systems across Windows Server, Active Directory, Azure, Intune, and PKI platforms. You will be responsible for incident resolution, service delivery, platform … security and availability of key services. Key Responsibilities Infrastructure Support & Operations Provide 2nd and 3rd line support across infrastructure and security platforms. Manage incidents, service requests, problems, and change activities. Administer Windows Server and Active Directory environments. Support Azure AD administration and Single Sign-On (SSO) integrations. Configure ...

project delivery, leading the development, configuration and rollout of Coupa, before transitioning into a business-as-usual (BAU) leadership role responsible for the ongoing management and optimisation of the platform. Coupa will be a core corporate system for the organisation, centralising procurement activity, including contracts, supplier management … procurement platform across the organisation Design, develop, configure and maintain the Coupa system to meet business requirements Own the full lifecycle management of procurement applications, with a primary focus on Coupa Support and deliver integrations between Coupa and enterprise systems, including SAP, Workday, Maximo and other ERP platforms Ensure ...

Entra ID/Azure AD, Intune, Exchange Online, SharePoint) Familiarity with automation and tooling such as PowerShell, Azure DevOps/Git, and monitoring/management platforms Ability to manage workload across multiple projects, prioritising effectively and working to agreed timelines and budgets Understanding of IT service management ...

Centre supporting critical national security environments. This is an opportunity to work at the forefront of cyber defence, leading threat detection, incident response, vulnerability management, and continuous improvement of security monitoring capabilities. As a Senior SOC Analyst, you will play a key role in protecting complex enterprise environments through … management and optimisation of security tooling, threat detection, incident response, and forensic investigations. You will work closely with internal and external stakeholders to enhance SOC capabilities, improve security visibility, and strengthen cyber resilience. Key Responsibilities Maintain and optimise SOC Protect, Detect and Respond tooling. Configure, implement and support ...

secure, repeatable and scalable network solutions. Configure, implement and test network services and infrastructure. Support wider system integration and testing activities. Work closely with Service Management teams to investigate and resolve technical issues. Participate in technical workshops and stakeholder meetings, presenting and justifying proposed solutions where required. Provide … knowledge transfer to support operational teams. Contribute to strategic network infrastructure planning and continuous improvement initiatives. Monitor network performance and analyse traffic to maintain service reliability, security and operational effectiveness. Essential Skills & Experience Demonstrable network engineering experience operating at CCNP level or above . Strong network monitoring and traffic ...

support teams.Experience in responding to customer engagements, and private/public sector bids and proposals.Experience in Telecommunication and connectivity systems, including enterprise networking and service provider environments.Knowledge of cloud or hosted technologies and how they integrate into wider solutions.Understanding of cyber security principles, including secure by design and risk … awareness.Awareness of operational service management systems, including lifecycle considerations.Ability to create clear bid documents, proposals and recommendations.Awareness of architecture governance, standards and compliance requirements.Ability to problem solve, identify risks, dependencies and impacts within a solution.Strong communication skills, with the ability to explain technical ideas clearly.Desirable Skills/ExperienceExperience ...