17 of 17 Service Management Jobs in Wiltshire

inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Enterprise Service Integration Architect Position Description At CGI, we help clients strengthen security, governance, and operational resilience through innovative technology solutions. We are seeking to support … integration of PAM capabilities with IT Service Management (ITSM) and Service Asset & Configuration Management (SACM) processes. This is a high-impact role where you will work with senior stakeholders to define integration strategies, improve governance, and help deliver secure, auditable privileged access services within a complex ...

Customer Technology & Payments is establishing a dedicated Service Optimisation capability to strengthen service resilience, stability and performance across an increasingly complex technology landscape. In this leadership role, you will work across CIO teams, service management, engineering, service reliability, infrastructure, strategic partners and senior stakeholders … focus, shaping the improvement portfolio, driving governance, tracking progress and making sure benefits are visible. This role provides the senior orchestration, challenge, structure and service performance insight needed to make improvement activity joined up, prioritised and sustained - CIO and application teams will continue to own delivery outcomes. This ...

Active SC Clearance required (DV Clearance highly desirable) Salary: Competitive and negotiable depending on experience Type: Permanent The Opportunity We are seeking an experienced Service Delivery Manager to join a growing and high-profile technology environment supporting critical services and stakeholders across multiple locations. This is an excellent opportunity … customer-focused professional who excels at building strong relationships, driving service excellence, and ensuring customers are engaged throughout the delivery journey. The successful candidate will act as a key interface between technical teams and customers, ensuring services are delivered effectively while maintaining a strong focus on communication, continuous improvement ...

function on a 9-month fixed-term contract . This is an exciting opportunity to lead a specialist deployment team, ensuring the successful delivery, management, and lifecycle support of IT equipment across a large and diverse organisation. As IT Deployment Team Lead, you will play a key role … ensuring colleagues have the technology they need to deliver effective services. You will lead the deployment, configuration, and management of IT equipment, working closely with operational, clinical, and corporate teams to deliver a professional and customer-focused service. You will be responsible for overseeing the full lifecycle ...

Skills & Experience Essential Proven experience working with the ServiceNow platform (development, configuration, and customisation) Strong understanding of ServiceNow capabilities and architecture Experience with: IT Service Management (ITSM) Customer Service Management (CSM) Exposure to Now Assist (AI-driven capabilities) within ServiceNow Experience delivering solutions in UK public … sector or regulated environments Solid understanding of Agile methodologies and delivery frameworks Strong communication and stakeholder management skills Desirable Skills Experience with ServiceNow integrations and advanced platform features Broader module exposure beyond ITSM/CSM Agile certifications or formal training (e.g. Scrum) Qualifications & Certifications Relevant ServiceNow certifications such ...

infrastructure services Produce and review technical artefacts including design documentation, build guides and operational procedures Support system testing, integration and commissioning activities Work with Service Management to investigate and resolve incidents and service requests Contribute to continuous improvement, automation and standardisation of WINTEL services Deliver activities … technical documentation (e.g. LLDs, build guides, runbooks) Strong troubleshooting, analytical and communication skills Experience working in complex programmes and large technical teams Understanding of service management principles (ITIL) You must hold, or be eligible to obtain, UK Security Clearance (SC) Additional information: Exposure to secure or regulated environments ...

infrastructure services Produce and review technical artefacts including design documentation, build guides and operational procedures Support system testing, integration and commissioning activities Work with Service Management to investigate and resolve incidents and service requests Contribute to continuous improvement, automation and standardisation of WINTEL services Deliver activities … technical documentation (e.g. LLDs, build guides, runbooks) Strong troubleshooting, analytical and communication skills Experience working in complex programmes and large technical teams Understanding of service management principles (ITIL) You must hold, or be eligible to obtain, UK Security Clearance (SC) Additional information: Exposure to secure or regulated environments ...

Senior Service Designer - Senior Service Designer (Human-Centred Design) We are currently looking for an experienced Senior Service Designer to support a major Public Sector ITSM transformation programme centred around BMC Helix . Working alongside Senior ITSM Consultants and client stakeholders, you'll lead discovery activities, understand … user needs and redesign key IT service management processes using Human-Centred Design principles. You'll conduct user research, facilitate workshops and create service design artefacts including user personas, journey maps, service blueprints and future operating models. You'll also identify opportunities to improve services through ...

Senior Service Designer - Senior Service Designer (Human-Centred Design) We are currently looking for an experienced Senior Service Designer to support a major Public Sector ITSM transformation programme centred around BMC Helix. Working alongside Senior ITSM Consultants and client stakeholders, you'll lead discovery activities, understand user … needs and redesign key IT service management processes... LFWQ1_UKTJ ...

Senior Service Designer - Senior Service Designer (Human-Centred Design) We are currently looking for an experienced Senior Service Designer to support a major Public Sector ITSM transformation programme centred around BMC Helix . Working alongside Senior ITSM Consultants and client stakeholders, you'll lead discovery activities, understand … user needs and redesign key IT service management processes click apply for full job details ...

with the power of one of the worlds leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! JOB DETAILS We are seeking a skilled Service Engineer to join our dynamic team. In this role, you will be responsible … providing exceptional service support to our diverse customer base. Key responsibilities include: Conducting service visits to address reported calls and maintain high standards of professional service support. Responding promptly to customer service requests for the repair of business equipment. Performing fault diagnosis and implementing effective repairs ...

successful in this role You will have proven experience testing enterprise IT platforms and a strong understanding of structured testing approaches within service-focused environments. You will be detail-oriented, organised, and confident communicating findings clearly to a range of stakeholders. Essential qualifications include: - Proven experience as a Manual … Tester or QA Analyst on enterprise systems - Strong ability to write clear, structured test cases and defect reports - Experience using test and defect management tools (e.g. Jira, Azure DevOps) - Knowledge of ITIL 4 concepts and service management environments - Experience using documentation tools such as Confluence or SharePoint ...

Your new company This organisation operates at the heart of UK defence infrastructure, delivering large-scale facilities management, construction and transformation programmes across key military sites in the South of England. Working in partnership with central government, they are responsible for the delivery and ongoing management … business to support both operational performance and future innovation. It combines technical leadership, shaping secure, scalable solutions while maintaining a strong focus on service quality and reliability.Working closely with both business stakeholders and the wider IT function. There is a strong emphasis on influencing technical direction, challenging vendors ...

Active Directory AWS Hyper-V or other virtualisation technologies Networking including switching, routing and wireless technologies Desktop and endpoint support ITIL or structured service management environments About you You'll be someone who enjoys solving technical problems, takes ownership of issues and is comfortable working independently as well ...

based at MoD Corsham. The position involves working across a complex technical estate to ensure platform availability and resilience, while supporting change and continuous service improvement. The role requires DV clearance and sole UK nationality. Key Responsibilities The Infrastructure Engineer will be expected to provide technical support to incident … problem and change management across production and non production environments. . Administer Windows based systems, including patching and configuration management. . Support Citrix and virtualised platforms such as VMWare vSphere and vRealize Automation. . Monitor and maintain system health using tools including SCOM and other enterprise monitoring solutions. . ...

Nationwide is establishing a Service Optimisation capability to improve resilience, stability and performance across a complex technology landscape. The role requires working with CIO teams, service management, engineering, and senior stakeholders to prioritise improvement activities and track benefits. Hybrid working is offered with a Swindon office base ...

included) Package: Contract – Inside IR35 Industry: Change & Transformation Consulting What You’ll Be Doing Support change activity across technology-led transformation programmes, including Cyber, Service Desk and Infrastructure initiatives. Assess the impact of upcoming changes across people, teams, processes and ways of working. Identify affected stakeholder groups and understand … understanding of change impact assessments, stakeholder analysis and change readiness. Experience developing communications, engagement and training plans. Exposure to technology transformation, ideally across Cyber, Service Desk or Infrastructure programmes. Confident working with stakeholders across both technical and business teams. Strong communication and facilitation skills, with the ability to make ...