13 of 13 Service Management Jobs in Wiltshire

Service Delivery Manager Location: Trowbridge (travelling to client sites occasionally) with some hybrid working Salary: Up to £50,000 + Excellent Company Benefits including a TAX FREE yearly bonus Security Clearance: SC Clearance is required and you must be a Sole British National – due to the nature … work NexGen Associates are recruiting for an experienced Service Delivery Manager to lead, develop and continuously improve IT Service Management across a complex and regulated organisational environment based in Trowbridge. This is a senior leadership role responsible for operational IT service excellence across corporate systems while ...

Service Desk Analyst + DV Cleared role + £400 per day Inside + Onsite role - Bath based Key Skills: + Experienced Service Desk + DV Cleared The Role: We are seeking an experienced Senior Service Desk Analyst to provide advanced technical support, mentor junior team members … help drive continual service improvement across the IT support function. This role serves as a key escalation point for complex incidents, ensures high-quality customer service, and contributes to the stability and performance of end-user technology services. The ideal candidate combines strong technical troubleshooting skills with leadership ...

Role: Deputy Service Desk Lead (Shift Based) Salary: £30,000 - £32,500 Location: Shrivenham (Hybrid – 1 Week On-Site, 1 Week Remote) Network IT are supporting a fast-growing organisation seeking a Deputy Service Desk Lead to help oversee day-to-day Service Desk operations … shift-based environment. You will play a key role in supporting the Shift Leader, guiding a team of Service Desk Engineers, and ensuring customer-focused, high-quality technical support delivery across all incoming incidents and requests.This is an excellent opportunity for an experienced Service Desk professional ready ...

ensuring the effective delivery of IT support services across the business. You will be responsible for the day-to-day operation of the IT service desk, acting as a technical escalation point for complex and high-priority incidents and ensuring consistently high levels of customer satisfaction.You will oversee team … performance through regular one-to-ones, performance reviews, and coaching, creating a positive and collaborative team culture. You will monitor service desk KPIs, oversee incident and request management, and ensure service management processes are followed and continually improved. A key aspect of the role will ...

like developing our people just as much as we like developing great products. Ivanti is a global leader in IT systems and security management, service management, asset management, and mobility management solutions, and is experiencing significant growth worldwide. The company has received numerous awards … internals to develop and maintain Windows kernel-mode and user-mode device drivers and services across multiple security products within the Secure Unified Endpoint Management portfolio. This engineer will be working both with on-premises product offerings as well as SaaS cloud products as these key components are shared ...

connectivity and collaboration is the key to enabling secure data driven success. About the role: We are seeking a proactive and customer-focused IT Service Desk Apprentice to join our team in providing 24/7/365 support for end users. The ideal candidate will be responsible … resolutions in the ticketing system, ensuring accuracy and completeness. Contribute to the development of internal knowledge base articles and user guides to improve self-service and troubleshooting. Communicate with end-users to update them on the status of open issues and provide clear instructions for resolution. Prioritise and escalate ...

eligible for Security Clearance - min 5 years UK residency) We're looking for an enthusiastic, proactive Support Analyst to be part of a small Service Desk team based in Tilshead. You will provide effective and efficient technical support to users mainly over the phone, but also sometimes in person. … What You'll Do: Provide IT support to users via the IT Service Desk Handle and manage incoming calls and online requests and log within the Service Management tool (Halo). Through troubleshooting and fault diagnosis, triage and resolve user issues as a first call fix? wherever ...

build and evolve a cutting-edge Infrastructure Automation platform supporting a major UK Defence programme. You'll be part of the Infrastructure Automation Engineering Service, designing and delivering robust, scalable automation solutions across complex enterprise environments. Translation: you'll turn messy, manual, legacy build processes into slick, repeatable, automated … automation for server, network, and storage platforms across multiple vendors. Creating high-quality technical documentation and design artefacts. Supporting system testing and resolving live service issues. Working in an Agile delivery environment using JIRA and Confluence . Collaborating closely with infrastructure, service management, and security teams. Essential ...

Create high-quality, production-ready code aligned with industry standards and internal policies. Utilise version control tools such as GIT and BitBucket for code management and peer reviews. Produce detailed design artefacts and support testing activities across the system environment. Coordinate with service management to resolve technical … deliver reliable infrastructure automation solutions. Job Requirements: Significant experience in developing complex Python3 automation classes for production systems. Hands-on experience with configuration management tools such as Ansible, Puppet, or Chef. Proficiency in scripting languages like Bash and PowerShell for OS automation. Experience deploying server, network, and storage technologies ...

enterprise-grade virtualisation solutions. Key Responsibilities Design, build and validate VMware-based virtual infrastructure. Produce and review technical design documentation. Support system testing and service transition. Troubleshoot complex platform issues and support incident resolution. Work closely with service management and wider engineering teams. Essential Skills & Experience 3+ ...

NSoIT(D) Platform Produce and review design artefacts at all levels Support system testing activities and assist with troubleshooting of virtual environments Collaborate with service management teams to resolve infrastructure issues rapidly Document technical solutions and ensure compliance with security standards Job Requirements: Minimum of 3 years' experience … with a strong focus on virtualisation Proven knowledge of VMware ESXi and associated features such as Distributed Virtual Switches, Distributed Resource Scheduler, Distributed Power Management, VMware vSAN, and VMware vCenter Experience with VMware NSX, Horizon, AppVolumes, and AppStacks Strong understanding of secure architecture development within complex environments Ability ...

that gives you real responsibility from day one. All whilst studying for a fully funded degree. Role Your role could involve: Service Management: Help maintain and improve our technology infrastructure, ensuring systems run smoothly and securely. This may involve resolving problems and automating workflows. Automation Projects: Get involved … initiatives that use tools like Blueprism to automate repetitive tasks, freeing up time for more valuable work. Cybersecurity & Risk Management: Support projects that protect our data and systems, learning best practices in security and compliance. Data Analytics: Use platforms such as Power BI to analyse data, generate reports ...

network design artefacts across various stages of the project lifecycle. Support system testing activities, troubleshooting, and resolving network issues promptly. Collaborate with system and service management teams to maintain system integrity and security. Ensure configurations align with security standards, with experience in routing protocols such as OSPF ...