Bath, England, United Kingdom Hybrid / WFH Options
JR United Kingdom
Avaya expertise in a remote-first environment with real career progression? We're working with a leading UK tech services provider to find a 2ndLine Avaya Support Engineer who’s confident with Avaya CMS 8 or 10 , and comfortable handling user changes, deletions , and … well-established engineering group You’ll need: ? Hands-on experience with Avaya CMS 8 or 10 (additions, deletions, user changes) ? Previous experience in a 2ndline/tiered support environment ? Eligibility for BPSS & NPPV3 clearance (after probation) Nice to Have: ? Experience with CXone, NICE, or cloud contact More ❯
Derby, England, United Kingdom Hybrid / WFH Options
JR United Kingdom
Avaya expertise in a remote-first environment with real career progression? We're working with a leading UK tech services provider to find a 2ndLine Avaya Support Engineer who’s confident with Avaya CMS 8 or 10 , and comfortable handling user changes, deletions , and … well-established engineering group You’ll need: ? Hands-on experience with Avaya CMS 8 or 10 (additions, deletions, user changes) ? Previous experience in a 2ndline/tiered support environment ? Eligibility for BPSS & NPPV3 clearance (after probation) Nice to Have: ? Experience with CXone, NICE, or cloud contact More ❯
York, England, United Kingdom Hybrid / WFH Options
JR United Kingdom
Avaya expertise in a remote-first environment with real career progression? We're working with a leading UK tech services provider to find a 2ndLine Avaya Support Engineer who’s confident with Avaya CMS 8 or 10 , and comfortable handling user changes, deletions , and … well-established engineering group You’ll need: ? Hands-on experience with Avaya CMS 8 or 10 (additions, deletions, user changes) ? Previous experience in a 2ndline/tiered support environment ? Eligibility for BPSS & NPPV3 clearance (after probation) Nice to Have: ? Experience with CXone, NICE, or cloud contact More ❯
Erskine, Scotland, United Kingdom Hybrid / WFH Options
DXC Technology
Job Description: iAction Engineer – Roles, Responsibilities, and Specifications This role provides … user-provisioned desktop-based operational service and support for multiple clients. The successful candidate will join a highly skilled team of support engineers providing 2ndline technical support. The role requires a flexible work ethic and a pragmatic approach to IT support. Candidates should have a first … along with methodical troubleshooting techniques. This role will require some working from the DXC site in Erskine. The team is responsible for providing remote 2ndline support within a cloud environment supporting Windows Server 2003/2008 R2/7/10. You will provide telephone technical More ❯
Leicester, England, United Kingdom Hybrid / WFH Options
JR United Kingdom
Avaya expertise in a remote-first environment with real career progression? We're working with a leading UK tech services provider to find a 2ndLine Avaya Support Engineer who’s confident with Avaya CMS 8 or 10 , and comfortable handling user changes, deletions , and … well-established engineering group You’ll need: ? Hands-on experience with Avaya CMS 8 or 10 (additions, deletions, user changes) ? Previous experience in a 2ndline/tiered support environment ? Eligibility for BPSS & NPPV3 clearance (after probation) Nice to Have: ? Experience with CXone, NICE, or cloud contact More ❯
Aberdeen, Scotland, United Kingdom Hybrid / WFH Options
JR United Kingdom
Avaya expertise in a remote-first environment with real career progression? We're working with a leading UK tech services provider to find a 2ndLine Avaya Support Engineer who’s confident with Avaya CMS 8 or 10 , and comfortable handling user changes, deletions , and … well-established engineering group You’ll need: ? Hands-on experience with Avaya CMS 8 or 10 (additions, deletions, user changes) ? Previous experience in a 2ndline/tiered support environment ? Eligibility for BPSS & NPPV3 clearance (after probation) Nice to Have: ? Experience with CXone, NICE, or cloud contact More ❯
Milton Keynes, England, United Kingdom Hybrid / WFH Options
JR United Kingdom
Avaya expertise in a remote-first environment with real career progression? We're working with a leading UK tech services provider to find a 2ndLine Avaya Support Engineer who’s confident with Avaya CMS 8 or 10 , and comfortable handling user changes, deletions , and … well-established engineering group You’ll need: ? Hands-on experience with Avaya CMS 8 or 10 (additions, deletions, user changes) ? Previous experience in a 2ndline/tiered support environment ? Eligibility for BPSS & NPPV3 clearance (after probation) Nice to Have: ? Experience with CXone, NICE, or cloud contact More ❯
Nottingham, England, United Kingdom Hybrid / WFH Options
JR United Kingdom
Avaya expertise in a remote-first environment with real career progression? We're working with a leading UK tech services provider to find a 2ndLine Avaya Support Engineer who’s confident with Avaya CMS 8 or 10 , and comfortable handling user changes, deletions , and … well-established engineering group You’ll need: ? Hands-on experience with Avaya CMS 8 or 10 (additions, deletions, user changes) ? Previous experience in a 2ndline/tiered support environment ? Eligibility for BPSS & NPPV3 clearance (after probation) Nice to Have: ? Experience with CXone, NICE, or cloud contact More ❯
Basildon, England, United Kingdom Hybrid / WFH Options
JR United Kingdom
Avaya expertise in a remote-first environment with real career progression? We're working with a leading UK tech services provider to find a 2ndLine Avaya Support Engineer who’s confident with Avaya CMS 8 or 10 , and comfortable handling user changes, deletions , and … well-established engineering group You’ll need: ? Hands-on experience with Avaya CMS 8 or 10 (additions, deletions, user changes) ? Previous experience in a 2ndline/tiered support environment ? Eligibility for BPSS & NPPV3 clearance (after probation) Nice to Have: ? Experience with CXone, NICE, or cloud contact More ❯
Birmingham, England, United Kingdom Hybrid / WFH Options
JR United Kingdom
Avaya expertise in a remote-first environment with real career progression? We're working with a leading UK tech services provider to find a 2ndLine Avaya Support Engineer who’s confident with Avaya CMS 8 or 10 , and comfortable handling user changes, deletions , and … well-established engineering group You’ll need: ? Hands-on experience with Avaya CMS 8 or 10 (additions, deletions, user changes) ? Previous experience in a 2ndline/tiered support environment ? Eligibility for BPSS & NPPV3 clearance (after probation) Nice to Have: ? Experience with CXone, NICE, or cloud contact More ❯
Dartford, England, United Kingdom Hybrid / WFH Options
JR United Kingdom
Avaya expertise in a remote-first environment with real career progression? We're working with a leading UK tech services provider to find a 2ndLine Avaya Support Engineer who’s confident with Avaya CMS 8 or 10 , and comfortable handling user changes, deletions , and … well-established engineering group You’ll need: ? Hands-on experience with Avaya CMS 8 or 10 (additions, deletions, user changes) ? Previous experience in a 2ndline/tiered support environment ? Eligibility for BPSS & NPPV3 clearance (after probation) Nice to Have: ? Experience with CXone, NICE, or cloud contact More ❯
Shrewsbury, England, United Kingdom Hybrid / WFH Options
JR United Kingdom
Avaya expertise in a remote-first environment with real career progression? We're working with a leading UK tech services provider to find a 2ndLine Avaya Support Engineer who’s confident with Avaya CMS 8 or 10 , and comfortable handling user changes, deletions , and … well-established engineering group You’ll need: ? Hands-on experience with Avaya CMS 8 or 10 (additions, deletions, user changes) ? Previous experience in a 2ndline/tiered support environment ? Eligibility for BPSS & NPPV3 clearance (after probation) Nice to Have: ? Experience with CXone, NICE, or cloud contact More ❯
Stockport, England, United Kingdom Hybrid / WFH Options
JR United Kingdom
Avaya expertise in a remote-first environment with real career progression? We're working with a leading UK tech services provider to find a 2ndLine Avaya Support Engineer who’s confident with Avaya CMS 8 or 10 , and comfortable handling user changes, deletions , and … well-established engineering group You’ll need: ? Hands-on experience with Avaya CMS 8 or 10 (additions, deletions, user changes) ? Previous experience in a 2ndline/tiered support environment ? Eligibility for BPSS & NPPV3 clearance (after probation) Nice to Have: ? Experience with CXone, NICE, or cloud contact More ❯
Doncaster, England, United Kingdom Hybrid / WFH Options
JR United Kingdom
Avaya expertise in a remote-first environment with real career progression? We're working with a leading UK tech services provider to find a 2ndLine Avaya Support Engineer who’s confident with Avaya CMS 8 or 10 , and comfortable handling user changes, deletions , and … well-established engineering group You’ll need: ? Hands-on experience with Avaya CMS 8 or 10 (additions, deletions, user changes) ? Previous experience in a 2ndline/tiered support environment ? Eligibility for BPSS & NPPV3 clearance (after probation) Nice to Have: ? Experience with CXone, NICE, or cloud contact More ❯
Chippenham, England, United Kingdom Hybrid / WFH Options
Claritas Solutions Ltd
big and small. Their passion is simple – make IT easier and more efficient, so companies can grow with confidence. About the role As a 2ndLineEngineer, you will be part of a talented resolution team, working closely with the response and escalation teams. You … any other protected category. We and our clients celebrate diversity and are committed to creating inclusive environments for all employees. Please note: in line with the UK employment law, candidates must be eligible to live and work in the UK, and upon offer, proof of eligibility will be More ❯
Newport, Wales, United Kingdom Hybrid / WFH Options
JR United Kingdom
Job Title: 2ndLine IT Support Engineer Location: Horsham Salary: £35,000 - Hybrid after probation Role: Provide second-line IT support within a dynamic IT department, working with technologies such as Office 365, Azure, and Server 2022. Responsibilities: Support and troubleshoot issues related More ❯
benefits, employees have the freedom to tailor their benefits to meet their individual needs, supporting their unique goals and ambitions. Role Summary The IT 2ndLine Support Engineer role sits within the IT Service Desk Team. Their purpose is to lead and oversee the IT … in all aspects of IT across the group. Tickets are sent via email to our Helpdesk (Zendesk) and need to be resolved in line with our SLAs. Role Responsibilities Maintain a 99% SLA. Ensure the Joiners, Changers, and Leaver's processes are followed correctly. End-user support regarding More ❯
London, England, United Kingdom Hybrid / WFH Options
Peaple Talent
Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Peaple Talent by 2x Get notified about new LineEngineer jobs in Greater Bristol Area, United Kingdom . Bristol, England, United Kingdom 1 month ago Bristol, England, United Kingdom 2 months … weeks ago Greater Bristol Area, United Kingdom 3 weeks ago Greater Bristol Area, United Kingdom 1 week ago 2025 Placement - Mechanical or Electrical Engineer, 1 year Bristol, England, United Kingdom 3 weeks ago Greater Bristol Area, United Kingdom 2 weeks ago Bristol, England, United Kingdom 3 days ago … Bristol, England, United Kingdom 8 months ago Bristol, England, United Kingdom 1 month ago Bristol, England, United Kingdom 1 month ago Operational Development Engineer - Nuclear Bristol, England, United Kingdom 3 weeks ago Bristol, England, United Kingdom 1 month ago Greater Bristol Area, United Kingdom 4 weeks ago Nuclear More ❯
Newport Pagnell, England, United Kingdom Hybrid / WFH Options
entrust IT
An experienced Field 2ndLine IT Support Engineer with at least 3 years of experience is needed to join the team at entrust IT, a leading Managed Services Provider supporting IT infrastructures for multiple clients. The role will cover Milton Keynes or the surrounding region … Home and client-site working in your region Varied challenges and a focus on good quality work Key Responsibilities: As an IT Field Engineer, you will already have experience with remote analysis of issues, diagnosis and support. Work with the customer to understand each issue so that you … can recreate it, diagnose it or escalate it to 3rd line colleagues with specialist skills where necessary. Monitor and follow up on client's issues, taking ownership to see they progress to a conclusion. Required Qualifications & Experience: At least 3 years of IT Support experience, preferably including on More ❯
Hemel Hempstead, Hertfordshire, United Kingdom Hybrid / WFH Options
Smartdesc
Microsoft Solutions Engineer (2ndLine Service Desk Engineer) Based: Hemel Hempstead, with hybrid working Type: Full-time Salary: Up to £35k Eligibility : You must be eligible to work in the UK As a result of rapid growth plans a fantastic opportunity has arisen for a Microsoft Solutions … Engineer to join our team of dedicated technical experts, reporting to the IT Service Desk Team Leader. This is an ideal opportunity for somebody who is looking to start their career within the IT function. We can offer you long term career development within a well-established and … Tier 1, Tier 2 and Tier 3 Engineers. This is a full time, permanent role, offering an immediate start for a Microsoft Solutions Engineer who enjoys working within a busy and fast paced technical environment. This role has been created to support the rapid expansion of the company More ❯
razorblue role: We are looking for a 2ndLine Remote Support Engineer to join our growing team of like-minded tech people. Should you choose to accept, your responsibilities will encompass: Providing exceptional remote technical support for cases which cannot be resolved by our 1st … line Engineers- diagnosing issues, resolving requests, documenting incidents, ensuring SLAs are met, and delivering excellent end user experiences. Conducting onsite troubleshooting at client sites as needed to address complex requests. Representing the company positively. Coaching and mentoring junior engineers by sharing technical expertise, collecting organisational knowledge, and identifying More ❯
Lincoln, England, United Kingdom Hybrid / WFH Options
Datcom
features. Direct message the job poster from Datcom Head of Talent | Neurodiversity Champion | Driving Inclusive, Future-Ready Workforces We are currently recruiting an experienced 2ndLine Service Desk Engineer with up-to-date Microsoft certifications and MSP experience to join our growing team based in … Industries: Accounting, IT Services, and IT Consulting Referrals can double your chances of interview success at Datcom. Get notified about new Service Desk Engineer jobs in Lincoln, England, United Kingdom . #J-18808-Ljbffr More ❯
Waterlooville, Hampshire, United Kingdom Hybrid / WFH Options
Spiral Solutions Recruitment Ltd
they are very much focused on providing the best customer satisfaction with brilliant technical support. I am looking for an experienced and dynamic SecondLineEngineer to join the helpdesk team, this role serves as a primary escalation point to ensure the resolution of escalated tickets … and changes within contracted service levels. Your key responsibilities will be to handle escalated issues from first-line support that require a deeper level of technical expertise as well as Perform advanced troubleshooting of hardware, software, network, and system-related issues and Coordinate with third-lineMore ❯
City Of Bristol, England, United Kingdom Hybrid / WFH Options
Premier Group
SecondLine Support Engineer Salary: £30,000 - £36,000 Location: Bristol Hybrid working, three days in the office, two days working from home. About the Role Our client is a managed service provider growing at a healthy pace and looking to hire another SecondLine … on site 5 days a week for the first 3 months to help you get up to speed. Skills Required Experience working in a 2ndLine support position Windows Server Office 365, Azure AD and SharePoint Hyper – V, VMware Veeam Backup Routers, switches and firewalls Previous experience More ❯
West Bromwich, England, United Kingdom Hybrid / WFH Options
TieTalent
needs, and deliver excellent service. Watch your IT career take off with us. Requirements The ideal candidate will have a proven track record in 2ndLine support. Technical qualifications are desirable but not essential, as we provide opportunities to gain necessary certifications. Strong Microsoft 365 and Azure More ❯