the research/assessment outputs into strategy, service design or technical deployment plans Understanding the role of digital, data and technology in measuring, managing and improving customer experience for casemanagement, contact and front office interactions with citizens and customers Experience in one or more of our focus sectors: Infrastructure, Transport, Central Government, Local Government or Healthcare To More ❯
Staines-Upon-Thames, England, United Kingdom Hybrid / WFH Options
Empresaria Group plc
notch support, manage backlogs, and resolve complex technical issues. You’ll work closely with both external clients and internal departments, offering expert-level support including troubleshooting, scripting, debugging, and case management. Key Accountabilities: Manage customers' expectations and experience in a way that results in high customer satisfaction. Maintain technical expertise in assigned areas of product functionality and use that … members in various technologies and the ServiceNow Platform. Suggest and implement improvements to internal processes. Work on technical and non-technical projects. Communicate with customers and our teams through case, phone, and other electronic methods. Create knowledge base materials dedicated to operational efficiency while also empowering and enabling the customers. Maintain impeccable case hygiene and customer-related files … written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems. Personal commitment to quality and customer service. Ability to multitask and efficiently manage case backlog. Should be a team player working efficiently in a collaborative environment Proven ability to maintain a professional demeanor when handling complex user issues (difficult customers). Leading investigations More ❯
CaseManagement Developer Up to £45,000 + excellent benefits 99% Hybrid - Work from anywhere in the UK Manchester-based Legal Technology Team Permanent & 36-Month FTC Options Available This is a fantastic opportunity to join one of the UK's most trusted and community-driven legal services teams click apply for full job details More ❯
CaseManagement Developer Up to £45,000 + excellent benefits 99% Hybrid - Work from anywhere in the UK Manchester-based Legal Technology Team Permanent & 36-Month FTC Options Available This is a fantastic opportunity to join one of the UK's most trusted and community-driven legal services teams click apply for full job details More ❯
CaseManagement Developer Up to £45,000 + excellent benefits 99% Hybrid - Work from anywhere in the UK Manchester-based Legal Technology Team Permanent & 36-Month FTC Options Available This is a fantastic opportunity to join one of the UK's most trusted and community-driven legal services teams click apply for full job details More ❯
CaseManagement Developer Up to £45,000 + excellent benefits 99% Hybrid - Work from anywhere in the UK Manchester-based Legal Technology Team Permanent & 36-Month FTC Options Available This is a fantastic opportunity to join one of the UK's most trusted and community-driven legal services teams click apply for full job details More ❯
Liverpool, Merseyside, United Kingdom Hybrid / WFH Options
InterQuest Group (UK) Limited
CaseManagement Developer Up to £45,000 + excellent benefits 99% Hybrid - Work from anywhere in the UK Manchester-based Legal Technology Team Permanent & 36-Month FTC Options Available This is a fantastic opportunity to join one of the UK's most trusted and community-driven legal services teams click apply for full job details More ❯
Bristol, Somerset, United Kingdom Hybrid / WFH Options
InterQuest Group (UK) Limited
CaseManagement Developer Up to £45,000 + excellent benefits 99% Hybrid - Work from anywhere in the UK Manchester-based Legal Technology Team Permanent & 36-Month FTC Options Available This is a fantastic opportunity to join one of the UK's most trusted and community-driven legal services teams click apply for full job details More ❯
Sheffield, Yorkshire, United Kingdom Hybrid / WFH Options
InterQuest Group (UK) Limited
CaseManagement Developer Up to £45,000 + excellent benefits 99% Hybrid - Work from anywhere in the UK Manchester-based Legal Technology Team Permanent & 36-Month FTC Options Available This is a fantastic opportunity to join one of the UK's most trusted and community-driven legal services teams click apply for full job details More ❯
Leeds, Yorkshire, United Kingdom Hybrid / WFH Options
InterQuest Group (UK) Limited
CaseManagement Developer Up to £45,000 + excellent benefits 99% Hybrid - Work from anywhere in the UK Manchester-based Legal Technology Team Permanent & 36-Month FTC Options Available This is a fantastic opportunity to join one of the UK's most trusted and community-driven legal services teams click apply for full job details More ❯
Glasgow, Lanarkshire, United Kingdom Hybrid / WFH Options
InterQuest Group (UK) Limited
CaseManagement Developer Up to £45,000 + excellent benefits 99% Hybrid - Work from anywhere in the UK Manchester-based Legal Technology Team Permanent & 36-Month FTC Options Available This is a fantastic opportunity to join one of the UK's most trusted and community-driven legal services teams click apply for full job details More ❯
Southampton, Hampshire, United Kingdom Hybrid / WFH Options
InterQuest Group (UK) Limited
CaseManagement Developer Up to £45,000 + excellent benefits 99% Hybrid - Work from anywhere in the UK Manchester-based Legal Technology Team Permanent & 36-Month FTC Options Available This is a fantastic opportunity to join one of the UK's most trusted and community-driven legal services teams click apply for full job details More ❯
Cardiff, South Glamorgan, United Kingdom Hybrid / WFH Options
InterQuest Group (UK) Limited
CaseManagement Developer Up to £45,000 + excellent benefits 99% Hybrid - Work from anywhere in the UK Manchester-based Legal Technology Team Permanent & 36-Month FTC Options Available This is a fantastic opportunity to join one of the UK's most trusted and community-driven legal services teams click apply for full job details More ❯
Bradford, Yorkshire, United Kingdom Hybrid / WFH Options
QED Legal LLP
claims - mostly fast-track and mostly from a retail perspective - from the moment the litigation kicks off right through to trial. You'll even get the odd pre-litigation case thrown in to keep things interesting. You'll be the person advising clients on liability and quantum, working closely with a brilliant and supportive wider litigation team who actually … care about your development (yes, they do exist). They've got proper systems in place - great supervision, smooth casemanagement tools - so you won't be left floundering. You'll also be kept up to date with the latest case law and changes in legislation without having to spend your weekends buried in textbooks (support and … training fully provided). And of course, you'll be expected to stick to the usual risk management and compliance stuff - but hey, that's just part of the gig. Ideally, you'll have up to 3 years' experience running your own fast-track defendant claims. A background in EL/PL work is a real bonus - and if More ❯
Belfast, County Antrim, United Kingdom Hybrid / WFH Options
CaseManagement Developer Up to £45,000 + excellent benefits 99% Hybrid Work from anywhere in the UK Manchester-based Legal Technology Team Permanent & 36-Month FTC Options Available This is a fantastic opportunity to join one of the UK's most trusted and community-driven legal services teams. Backed by a well-established organisation known for its More ❯
ServiceNow CSM Consultant to join a dynamic digital transformation team for a leading enterprise client. This is a fantastic opportunity to work on a high-impact ServiceNow Customer Service Management implementation, helping to streamline customer operations and enhance service delivery Key Responsibilities Lead the design, configuration, and implementation of ServiceNow CSM modules. Collaborate with stakeholders to gather requirements and … Skills & Experience Proven experience delivering ServiceNow CSM implementations. Strong understanding of ServiceNow platform architecture and capabilities. Hands-on experience with ServiceNow Studio, Flow Designer, and IntegrationHub. Familiarity with ITSM, CaseManagement, and Customer Workflows. Excellent communication and stakeholder management skills. ServiceNow Certified Implementation Specialist – CSM (preferred). Why Join? Work with a forward-thinking team on a More ❯
London, England, United Kingdom Hybrid / WFH Options
Opus Recruitment Solutions
ServiceNow CSM Consultant to join a dynamic digital transformation team for a leading enterprise client. This is a fantastic opportunity to work on a high-impact ServiceNow Customer Service Management implementation, helping to streamline customer operations and enhance service delivery Key Responsibilities Lead the design, configuration, and implementation of ServiceNow CSM modules. Collaborate with stakeholders to gather requirements and … Skills & Experience Proven experience delivering ServiceNow CSM implementations. Strong understanding of ServiceNow platform architecture and capabilities. Hands-on experience with ServiceNow Studio, Flow Designer, and IntegrationHub. Familiarity with ITSM, CaseManagement, and Customer Workflows. Excellent communication and stakeholder management skills. ServiceNow Certified Implementation Specialist – CSM (preferred). Why Join? Work with a forward-thinking team on a More ❯
City of London, London, United Kingdom Hybrid / WFH Options
JNC Recruitment Limited
Cloud with an emphasis on HR and Talent Modules. Experience in Applications Security, Approvals, and extensibility tools (HCM Experience Design Studio Experience of a range of the following : Profile Management (Talent Profile), Performance & Goal Management, Talent Review & Succession Planning, Oracle ME applications, Oracle Grow, Dynamic Skills, Recruiting Cloud, Cloud Learning, HR Helpdesk/CaseManagement, Benefits … Workforce Compensation Absence Management and Time & Labor In line with the Conduct Regulations 2003, when advertising permanent vacancies JNC Recruitment are acting as an Employment Agency, and when advertising temporary/contract vacancies JNC Recruitment are acting as an Employment Business More ❯
Cloud with an emphasis on HR and Talent Modules. Experience in Applications Security, Approvals, and extensibility tools (HCM Experience Design Studio Experience of a range of the following : Profile Management (Talent Profile), Performance & Goal Management, Talent Review & Succession Planning, Oracle ME applications, Oracle Grow, Dynamic Skills, Recruiting Cloud, Cloud Learning, HR Helpdesk/CaseManagement, Benefits … Workforce Compensation Absence Management and Time & Labor In line with the Conduct Regulations 2003, when advertising permanent vacancies JNC Recruitment are acting as an Employment Agency, and when advertising temporary/contract vacancies JNC Recruitment are acting as an Employment Business More ❯
Leeds, England, United Kingdom Hybrid / WFH Options
James Ray Recruitment
protection training About you: Minimum 3 years PQE Experience and knowledge of Data Protection/GDPR Experience of handling client and stakeholder relationships Experience of dealing with a varied case load Experience of working in a busy reputable legal team Knowledge and working use of casemanagement systems More ❯
a competitive advantage. The Role: You will be able to successfully deliver and assist others in the delivery of eDiscovery projects on instruction from the Practice. Assist with the management team of the eDiscovery team in their projects. Provide the firm/eDiscovery team with technical, strategic and practical know-how on eDisclosure. Accountable for ensuring QC process is … global support and eDisclosure skills. Responsible for the successful end-to-end delivery of eDiscovery projects, including processing data, creating productions for disclosure/investigation, leveraging TAR functionality, Early Case Assessment tools, eBundling and case management. Keep up to date with developments by attending seminars on relevant services and technology, ensuring knowledge is shared and training is provided More ❯
South Yorkshire, England, United Kingdom Hybrid / WFH Options
EFI
experiencing complex electrical, mechanical or pneumatic problems as directed by Field Service Manager and/or EFI| Inkjet customer support team. Provide detailed technical feedback via a EFI Inkjet CaseManagement System (CMS) during and after each customer visit. This role will include travel up to 75% of work week, as well as occasional weekend work to meet … equivalent experience in mechanical, digital, and electronic technology Have a minimum 2 years in field engineering positions servicing complex electro-mechanical devices and high demand customer locations Possess customer management skills and a strong commitment to customer satisfaction Can demonstrate the ability to independently manage a large service territory (includes effective management of assets i.e. parts, tools, company More ❯
functional tests to ensure system performance and reliability. Required Skills & Experience: Proven experience in software testing and test automation . Advanced proficiency in Selenium . Strong knowledge of test casemanagement, documentation, and execution . Experience in system integration testing and test automation . ISTQB certification (desirable). Fluent German and a good level of English . Benefits More ❯
Bristol, Avon, South West, United Kingdom Hybrid / WFH Options
Solos Consultants Ltd
and quality. Key Requirements Extensive hands-on experience with the NEC Revenues system, especially system administration functions such as batch scheduler and background parameters. Ideally, experience with NEC (document management) and NEC Citizen Access modules. Understanding of local authority revenues processes, including recovery and case management. Strong analytical, troubleshooting, and configuration skills across multiple modules. Excellent communication and More ❯
Salford, England, United Kingdom Hybrid / WFH Options
TalkTalk Business
business, helping to deliver our People Strategy and enhance the employee experience. You’ll gain hands-on experience across a wide range of people processes including reward and benefits, casemanagement, HR systems, payroll coordination, and data reporting while driving continuous improvement and supporting business success. Making this an ideal role for those looking to gain experience in … Reward & Benefits: Support on annual pay and bonus reviews, coordinate with our benefits provider (Benefex), and manage ongoing pensions and benefits administration, including supplier liaison and colleague communications. Query Management: Respond to colleague queries via the People inbox, provide employment references, process Subject Access Requests, and support visa applications. Employee Engagement: Help to deliver our engagement surveys and colleague More ❯