Hybrid/Remote Case Management Job Trends

Case Management
UK > Work from Home

The table below provides summary statistics and salary benchmarking for remote or hybrid work requiring Case Management skills. It covers permanent job vacancies from the 6 months leading up to 10 January 2026, with comparisons to the same periods in the previous two years.

6 months to
10 Jan 2026
Same period 2025 Same period 2024
Rank 298 369 359
Rank change year-on-year +71 -10 +237
Permanent jobs citing Case Management 66 71 135
As % of all permanent jobs with remote/hybrid work options 0.44% 0.43% 0.63%
As % of the Processes & Methodologies category 0.50% 0.46% 0.67%
Number of salaries quoted 31 24 47
10th Percentile £25,000 £26,475 £27,044
25th Percentile £31,688 £41,875 £35,625
Median annual salary (50th Percentile) £48,500 £56,250 £47,103
Median % change year-on-year -13.78% +19.42% -5.79%
75th Percentile £65,000 £70,063 £57,500
90th Percentile £66,250 £73,750 £79,365
UK median annual salary £48,500 £52,500 £29,000
% change year-on-year -7.62% +81.03% -42.00%

All Process & Methodology Skills
Work from Home

Case Management falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies with remote or hybrid options requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 13,165 15,405 20,125
As % of all permanent jobs with a WFH option 87.43% 93.51% 93.50%
Number of salaries quoted 8,370 9,087 16,278
10th Percentile £30,000 £36,250 £36,250
25th Percentile £41,250 £46,875 £46,000
Median annual salary (50th Percentile) £60,000 £62,500 £60,000
Median % change year-on-year -4.00% +4.17% -4.00%
75th Percentile £80,000 £81,250 £80,000
90th Percentile £100,000 £100,000 £97,500
UK median annual salary £55,000 £60,000 £60,000
% change year-on-year -8.33% - -4.00%

Case Management
Job Vacancy Trend for Remote/Hybrid Jobs

Historical trend showing the proportion of permanent IT job postings citing Case Management and offering remote or hybrid work options relative to all permanent IT jobs advertised.

Case Management job vacancy trend for remote/hybrid jobs

Case Management
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for jobs with remote/hybrid work options citing Case Management.

Salary distribution trend for jobs with remote/hybrid work options citing Case Management

Case Management
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing Case Management over the 6 months to 10 January 2026.

Case Management salary histogram for jobs with remote/hybrid work options

Case Management
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 7 (10.61%) CMS
2 5 (7.58%) SharePoint
3 4 (6.06%) IIS
4 2 (3.03%) Umbraco
Applications
1 3 (4.55%) Microsoft Excel
1 3 (4.55%) Microsoft Office
Business Applications
1 3 (4.55%) Visualfiles
2 1 (1.52%) Dynamics CRM
Cloud Services
1 13 (19.70%) SaaS
2 6 (9.09%) Power Platform
3 5 (7.58%) Microsoft 365
4 3 (4.55%) Dynamics 365
4 3 (4.55%) Power Automate
4 3 (4.55%) PowerApps
5 1 (1.52%) Azure
5 1 (1.52%) Azure Functions
5 1 (1.52%) Azure Logic Apps
5 1 (1.52%) Azure Service Bus
5 1 (1.52%) Copilot Studio
5 1 (1.52%) Microsoft Copilot
5 1 (1.52%) Serverless
Communications & Networking
1 4 (6.06%) Remote Desktop
2 2 (3.03%) Intranet
Database & Business Intelligence
1 6 (9.09%) Power BI
2 4 (6.06%) SQL Server
3 3 (4.55%) SQL Server Integration Services
3 3 (4.55%) SQL Server Reporting Services
Development Applications
1 4 (6.06%) Browser DevTools
General
1 41 (62.12%) Legal
2 22 (33.33%) Local Government
3 21 (31.82%) Fire and Rescue
3 21 (31.82%) Influencing Skills
4 19 (28.79%) Finance
4 19 (28.79%) Social Skills
5 17 (25.76%) Law
6 4 (6.06%) Marketing
6 4 (6.06%) Public Sector
7 2 (3.03%) Billing
7 2 (3.03%) Retail
8 1 (1.52%) Organisational Skills
Job Titles
1 24 (36.36%) Analyst
2 14 (21.21%) Business Change Analyst
2 14 (21.21%) Change Analyst
3 9 (13.64%) Business Manager
4 8 (12.12%) Support Specialist
5 7 (10.61%) Business Change Manager
5 7 (10.61%) Change Manager
6 6 (9.09%) Developer
7 5 (7.58%) Business Analyst
7 5 (7.58%) Technical Support
8 4 (6.06%) Help Desk Support
8 4 (6.06%) IT Analyst
8 4 (6.06%) IT Support
8 4 (6.06%) IT Support Analyst
8 4 (6.06%) Legal Analyst
8 4 (6.06%) Products Support Specialist
8 4 (6.06%) Software Analyst
8 4 (6.06%) Support Analyst
8 4 (6.06%) Technical Specialist
8 4 (6.06%) Technical Support Specialist
Libraries, Frameworks & Software Standards
1 6 (9.09%) .NET
2 4 (6.06%) LAMP
2 4 (6.06%) REST
2 4 (6.06%) SOAP
3 2 (3.03%) .NET Framework
3 2 (3.03%) ASP.NET
3 2 (3.03%) ASP.NET Core
3 2 (3.03%) CSS
3 2 (3.03%) HTML
3 2 (3.03%) Razor View Engine
4 1 (1.52%) EDI
Miscellaneous
1 21 (31.82%) NHS
2 9 (13.64%) Management Information System
3 4 (6.06%) Driving Licence
3 4 (6.06%) Linux Command Line
3 4 (6.06%) Onboarding
3 4 (6.06%) Product Ownership
3 4 (6.06%) Self-Motivation
4 2 (3.03%) Culture of Ownership
4 2 (3.03%) Enterprise Software
4 2 (3.03%) Legacy Systems
Operating Systems
1 11 (16.67%) Windows
2 4 (6.06%) Linux
2 4 (6.06%) Mac OS
Processes & Methodologies
1 29 (43.94%) Agile
2 23 (34.85%) Service Management
3 21 (31.82%) Digital Innovation
3 21 (31.82%) ITSM
4 14 (21.21%) Data Migration
4 14 (21.21%) Migration
4 14 (21.21%) Problem-Solving
5 13 (19.70%) CRM
6 11 (16.67%) Service Delivery
7 10 (15.15%) Project Management
8 9 (13.64%) Continuous Improvement
8 9 (13.64%) Workflow
9 8 (12.12%) Mentoring
10 7 (10.61%) AI
10 7 (10.61%) Change Management
10 7 (10.61%) ITIL
10 7 (10.61%) User Experience
10 7 (10.61%) Workshop Facilitation
11 6 (9.09%) Customer Experience
11 6 (9.09%) Line Management
Programming Languages
1 9 (13.64%) SQL
2 6 (9.09%) JavaScript
3 4 (6.06%) PHP
4 3 (4.55%) Python
5 2 (3.03%) C#
Qualifications
1 6 (9.09%) Degree
2 4 (6.06%) Computer Science Degree
2 4 (6.06%) MCP
2 4 (6.06%) Microsoft Certification
3 2 (3.03%) CIPD
3 2 (3.03%) DBS Check
4 1 (1.52%) BPSS Clearance
4 1 (1.52%) ITIL Foundation Certificate
4 1 (1.52%) Security Cleared
Quality Assurance & Compliance
1 5 (7.58%) ISO/IEC 27001
2 3 (4.55%) SLA
3 2 (3.03%) Accessibility
3 2 (3.03%) WCAG
4 1 (1.52%) QA
Vendors
1 18 (27.27%) Microsoft
2 4 (6.06%) HubSpot
2 4 (6.06%) Oracle
2 4 (6.06%) Salesforce
2 4 (6.06%) ServiceNow
2 4 (6.06%) Workday
3 2 (3.03%) SAP