Head of Customer Operations - Lancashire (Hybrid)
- Hiring Organisation
- NST - Nova Source Technologies
- Location
- Lancashire, England, United Kingdom
This is a fantastic Head of Customer Operations opportunity to work with a leading UK-based technology services business, driving the modernisation, enhancement, and continuous improvement of customer operations across first-line support, service desk, incident management and customer success. The Head of Customer Operations … telecommunications services, with strong expertise in ITIL service and incident management, SLA/OLA performance, operational governance, and process improvement. With a focus on continuous improvement, the Head of Customer Operations will drive operational maturity through automation, standardisation, and data-led insights, ensuring proactive issue resolution, first ...