Helpdesk Manager
- Hiring Organisation
- UK Health Security Agency
- Location
- London, E14 4PU, United Kingdom
- Salary
- £37749.00 to £45353.00
contact for non-clinical queries, the Helpdesk Manager will provide accurate advice, manage escalations, and oversee complaints handling to ensure timely resolution and continuous improvement. Responsibilities include monitoring trends to implement preventative measures, ensuring compliance with Good Distribution Practice (GDP), GDPR, and organisational policies, and supporting business continuity planning. … customerfocused support service for vaccine ordering and data submission. You will oversee daytoday operations, ensure timely resolution of queries and incidents, and drive continuous improvement. The role requires strong leadership, support for staff development, and effective relationships across internal teams and suppliers. You will act as the main contact ...