15 of 15 Remote/Hybrid ITIL Certification Jobs

technical audiences. Team Collaboration: Ability to work closely with colleagues and other IT teams to deliver seamless support. ITSM Knowledge: Proficiency in ITIL processes and experience with ITSM tools such as ServiceNow. Analytical Skills: Competence in analysing incident trends and contributing to root-cause analysis. Additional Responsibilities: Training & Development … management. Familiarity with Enterprise Systems: Exposure to: Active Directory (on-prem and hybrid) Microsoft 365 Suite (Teams, Outlook, SharePoint) Azure AD for identity management ITIL Certification: ITIL Foundation or higher. Technical Certifications: Microsoft, ServiceNow, or other relevant certifications. Remote Support Tools: Experience with SCCM, Intune, or similar. ...

plaudits. Support the development, documenting, and maintaining of service desk processes, procedures, and best practices. Ensure compliance with company policies and industry standards, including ITIL practices. Identify and implement improvements to service desk tools and workflows. Collaborate with other IT teams to ensure alignment and efficiency across … paced environment. Strong understanding of IT infrastructure, systems, and troubleshooting methodologies. Experience with service desk management tools (e.g., ServiceNow, Jira, Zendesk). Knowledge of ITIL frameworks and best practices; ITIL certification preferred. Excellent leadership and team management skills. Strong communication, interpersonal, and problem-solving abilities. Customer-focused ...

critical, high‐impact managed services function. This is a leadership role with full accountability for service delivery, service desk operations, engineering teams, and ITIL-led service management across a 24×7 UK and nearshore model (UK & Sofia). You’ll be responsible for ensuring our managed services portfolio … quality service delivery against agreed SLAs, OLAs, and KPIs, acting as the senior escalation point for key customers and major incidents. Own and mature ITIL‐based service management processes, embedding governance, best practice, automation, and continuous improvement across the service lifecycle. Drive operational excellence and cost control, including budgeting ...

critical, high‐impact managed services function. This is a leadership role with full accountability for service delivery, service desk operations, engineering teams, and ITIL-led service management across a 24×7 UK and nearshore model (UK & Sofia). You’ll be responsible for ensuring our managed services portfolio … quality service delivery against agreed SLAs, OLAs, and KPIs, acting as the senior escalation point for key customers and major incidents. Own and mature ITIL‐based service management processes, embedding governance, best practice, automation, and continuous improvement across the service lifecycle. Drive operational excellence and cost control, including budgeting ...

this role, you should have: Proven experience working as an IT Service Manager or in a similar IT service delivery role Understanding of ITIL principles and best practices ITIL certification (desirable) Experience managing service transition activities Familiarity with incident management processes and tools Understanding of project management ...

this role, you should have: Proven experience working as an IT Service Manager or in a similar IT service delivery role Understanding of ITIL principles and best practices ITIL certification (desirable) Experience managing service transition activities Familiarity with incident management processes and tools Understanding of project management ...

operational environment Ability to lead, motivate, and develop high-performing teams Preferred Qualifications: Degree (or equivalent) in an ICT-related discipline CISM or equivalent certification ITIL qualification Strong influencing and negotiation skills What's in it for you; Circa 65k plus car allowance (salary negotiable depending on experience ...

this role, you should have: Proven experience working as an IT Service Manager or in a similar IT service delivery role Understanding of ITIL principles and best practices ITIL certification (desirable) Experience managing service transition activities Familiarity with incident management processes and tools Understanding of project management ...

Prior IT team management experience Great excel skills and ability to pull out meaningful data from numerous locations to create quality reports and presentations. ITIL Qualified Preferred Demonstrate you can work in in a complex, highly outsourced environment with complex infrastructure Experienced in dealing with Senior Leaders and Customer ...

identifying root causes Good understanding of Microsoft 365, cloud services and user access management Experience supporting business systems such as CRM platforms Familiarity with ITIL processes and working in a structured service desk environment Experience working with third-party vendors or external support teams Strong communication skills with … issues clearly Experience supporting or mentoring junior team members Good documentation skills and attention to detail It would be a bonus if you have: ITIL certification Experience with cloud infrastructure or automation tools Exposure to reporting, data analysis or SQL If you’re an IT Support Specialist ...

delivering knowledge transfer and service readiness activities. Ability to work under pressure with strict delivery timelines. Highly organised, detail-oriented, and governance-focused. ITIL certification or equivalent service management credentials are desirable. This role offers the opportunity to be part of a significant transformation project, leveraging your expertise ...

written communications. Working knowledge of Microsoft Windows operating systems and Microsoft Office applications. Essential Qualifications: Educated to GCSE level or equivalent. Desirable Qualifications: ITIL qualification or equivalent. Microsoft accreditation or equivalent. If you are interested in finding out more about the key responsibilities of the role and/ ...

2+ years' experience leading an IT team 5+ years' hands-on technical experience Strong knowledge of Microsoft applications, Intune, and device builds ITIL qualified; Azure/Workplace certifications desirable Excellent communication and analytical skills Strong attention to detail and confident decision-making Able to work independently and collaboratively Salary ...

written communications. Working knowledge of Microsoft Windows operating systems and Microsoft Office applications. Essential Qualifications: Educated to GCSE level or equivalent. Desirable Qualifications: ITIL qualification or equivalent. Microsoft accreditation or equivalent. If you are interested in finding out more about the key responsibilities of the role and/ ...

business stakeholders Communicate clearly with users, balancing responsiveness with structured prioritisation Identify and implement continuous improvements across IT services and processes Skills & Experience Required ITIL certified (or strong working knowledge of ITIL frameworks) Proven experience managing Microsoft 365 environments (Teams, SharePoint, Entra ID) Experience with Jira or similar ...