1 to 25 of 32 Remote/Hybrid Knowledge Management Jobs

Oliver Wyman, a Marsh (NYSE: MRSH) business, is a management consulting firm driven by deep industry insight, bold innovation, and a collaborative approach that cuts through complexity to help organizations navigate their most defining transformative moments. For more information, visit oliverwyman.com, or follow us on LinkedIn and X. Oliver … Wyman is seeking a Knowledge Expert/Lead for our Consumer, Technology and Telecoms practice, to join our Knowledge Services team in Newcastle. Please Note: Oliver Wyman/Marsh operates a hybrid working policy of at least 60% in-office attendance About the Role : Oliver Wyman is seeking ...

readiness frameworks, including SLAs, OLAs, and support pathways Optimise support coverage through data-driven insights and clear communication Standardise ITSM processes (Incident, Request, Problem Management) Lead service desk operations, including tooling, reporting, and escalation processes Manage procurement, licensing, hardware/software provisioning, and networking Support security and risk initiatives … senior IT leadership Act as a senior escalation point for complex technical issues Define and track KPIs, providing performance insights to leadership Support change management and SaaS implementation across the business Develop knowledge management frameworks and self-service documentation Manage relationships with external vendors and B2B partners ...

challenges in resolving known obsolescence's. This is essential to ensure continued manufacture and to meet customer requirements. As part of a cross-functional management team, this exciting opportunity allows the right candidate to help shape strategy, resolve issues, and deliver solutions to meet demanding timelines. In addition … main role as Sea Ceptor Obsolescence Manager, the successful candidate will also be required to play a pivotal role in knowledge management for the Sea Ceptor project, responsible for the coordination and retention of Sea Ceptor product knowledge and taking overall ownership of Lessons Learned across ...

Role : Knowledge System Manager Location : London, UK With ( Hybrid/Remote possible within UK) Contract: Contract |12 Months Possible Extension | InsideIR35 Overview: Reporting to the Head of Knowledge, the Knowledge System Manager will take operational ownership of Clients knowledge systems across Legal Domain, the Legal departments … wider civil service. The role combines line management, project management, and system development responsibilities to ensure the effective use and continuous improvement of knowledge systems. Key Responsibilities: Lead and manage the team maintaining Clientss knowledge systems (SharePoint, WordPress, Sitecore, and document automation tools). Ensure systems ...

with business stakeholders, delivery teams and customer representatives to capture requirements, map processes and support the delivery of ServiceNow HRSD capabilities such as case management, employee portals, knowledge management and HR services. This is not a hands-on configuration or development role. Instead, you will … employee 'moments that matter' • A strong understanding of HR operations, the employee lifecycle and how HR services are delivered across an organisation. • Knowledge of ServiceNow HRSD, including core capabilities such as HR case management, employee service centre, HR knowledge management, the HR service catalogue, employee journeys ...

with business stakeholders, delivery teams and customer representatives to capture requirements, map processes and support the delivery of ServiceNow HRSD capabilities such as case management, employee portals, knowledge management and HR services. This is not a hands-on configuration or development role. Instead, you will … employee 'moments that matter' • A strong understanding of HR operations, the employee lifecycle and how HR services are delivered across an organisation. • Knowledge of ServiceNow HRSD, including core capabilities such as HR case management, employee service centre, HR knowledge management, the HR service catalogue, employee journeys ...

office/on-site days/week. We have an exciting opportunity for a Manager of Asset Information & Insights to join the Strategic Asset Management & Innovation Team at Yorkshire Water and be a part of helping Yorkshire Water provide the best service to our customers. Could this … across business functions is trusted and decision-ready. The role is also intended to ensure that the information used to support strategic planning, asset management objectives and regulatory requirements is trusted, assured and compliant. Working across Operations, Engineering, IT/Digital, Planning and the wider Asset Management function ...

comprising 42% of our partnership. The team you will join The AI capability sits within Birketts’ Information Technology function, working closely with Product Development, Knowledge Management, Learning & Development, Security and Risk & Compliance. Delivery will be product-led and iterative, with a small cross-functional working group using matrixed … resources across teams. The role will operate within Birketts’ core ecosystem, including Microsoft 365 (Copilot), iManage (Document Management), Aderant Expert (Practice Management), Intapp Intake (new client onboarding) and Microsoft Fabric (data platform). Azure is a likely hosting platform for any future ‘Birketts-approved AI environment’, subject ...

Operations function within a fast-paced and innovative digital environment. This is an exciting opportunity for a customer-focused technology leader with strong operational management experience, a passion for service excellence, and a proactive approach to continuous improvement. You’ll work closely with technology and business stakeholders to ensure … support operations, ensuring high-quality customer service and SLA achievement Manage workload allocation, resource planning, and day-to-day operational performance Drive proactive problem management, trend analysis, and preventative measures to reduce recurring incidents Own and optimise Service Management platforms such as ServiceNow and related monitoring tools Collaborate ...

considering ServiceNow Solution Architect is a role within Digital Customer Experience’s (DCX) Business Technologypractice in the UK. You will be responsible for programme management and technical delivery, with a focus ondriving ServiceNow implementation across clients, and ensuring the success of ServiceNow initiatives withinthe business. Hybrid working: The places … experience ServiceNow Platform Expertise: You need a deep understanding of the ServiceNow platform, including itscapabilities, modules, and best practices for implementation. This involves knowledge of HR Service Delivery(HRSD), IT Service Management (ITSM), IT Operations Management (ITOM), Customer Service Management(CSM), Employee Service Centre, Case ...

individual development goals. Actively contributing to your practice within TPXimpact, and to implementing the practice and Design strategy through internal impact time, skills development, knowledge management and sharing. Foster a culture of collaboration and continuous improvement on teams and across the practice and Design. Support business development activities … Line managing 12 researchers in the practice. Continuously stay up-to-date with emerging technologies and methods in design research trends, and share this knowledge with others. Continuously maintain and update skills and knowledge to stay current within your relevant field of expertise. About You Professional knowledge ...

audiobooks and podcast topics, you will quickly expand into AI-related work. Instead of media content, your focus will be on data and internal knowledge management . You will partner closely with engineers to structure internal domains like teams, projects, and strategies. Team & Environment The team is fully … Amsterdam. We rely heavily on asynchronous communication (Slack and documentation), with meetings kept to overlapping hours. Key Requirements Strong background in data and internal knowledge management (not media content). Deep understanding of semantic standards and frameworks ( RDF, OWL, SKOS ). Experience querying graph data using SPARQL Ability ...

ServiceNow Certified System Administrator, CIS HRSD, SCRUM Master · Proven experience leading the delivery of large global ServiceNow HRSD and HRIS Implementations · Experience with project management and related tools (JIRA, MS Project, MIRO, MS Excel (intermediate), MS PowerPoint) · A strong understanding of HR operations, the employee lifecycle … services are delivered across an organisation. · Knowledge of ServiceNow HRSD, including core capabilities such as HR case management, the Employee Centre, HR Knowledge Management, the HR Service Catalogue, Employee Journeys, Workbooks and Flows. · Familiarity with the sales to delivery journey, including how client opportunities move from ...

work closely with business and technical teams to gather requirements, define user stories, and translate business needs into robust ServiceNow solutions that enhance service management, operational visibility, and employee experience .Key Responsibilitie sDesign, configure, and implement ServiceNow solutions across core platform capabilities and modules .Lead end-to-end delivery … activities, from requirements gathering and solution design through development, testing, deployment, and optimisation .Configure and enhance ServiceNow workflows, forms, service catalogues, knowledge management, self-service portals, and automation capabilities .Collaborate with stakeholders to capture business requirements and convert them into scalable technical solutions .Develop and support integrations using ...

looking for an experienced ServiceNow Architect with strong expertise across Customer Service Management (CSM), alongside exposure to FSM, ITSM and SPM. The role will focus on the design, optimisation and expansion of an enterprise-wide ServiceNow platform, including solution architecture, integrations, workflow automation, AI-driven capabilities and stakeholder engagement. … requirements: Extensive ServiceNow Solution Architecture experience Strong experience with CSM (essential) Knowledge of FSM, ITSM and/or SPM Experience with Integration Hub, Flow Designer, APIs and enterprise integrations Experience with ServiceNow AI capabilities, Virtual Agent and Knowledge Management Client-facing stakeholder management experience Strong communication ...

HRSD platform, supporting integrations with systems such as Workday, Oracle, and Sage HR. They are delivering end-to-end transformation programmes, focusing on case management, employee portals, knowledge management, HR services, and workflow automation. Essentially, you will act as the conduit between HR stakeholders, customer teams … background, you may have experience as a ServiceNow Consultant, HR Systems Analyst, or Product-focused professional, as long as you bring strong HR domain knowledge and ServiceNow exposure. A CIS HRSD certification would be highly beneficial. You'll be confident in your approach and a strong communicator, comfortable working ...

consultant works closely with business and technical stakeholders to capture requirements, define user stories, and translate them into robust platform solutions that enhance service management, operational visibility, and employee experience. Key responsibilities include configuring core ServiceNow capabilities such as workflows, forms, catalog items, knowledge management, self-service … IntegrationHub, and MID Server, enabling seamless connectivity across enterprise systems. In addition, the consultant supports ITOM capabilities, including CMDB, Discovery, Service Mapping, and Event Management, contributing to improved visibility and reliability of services. The role demands a strong focus on quality, scalability, and maintainability, ensuring all solutions adhere ...

screening for criminal activity, to verifying customer identities at scale. Most importantly, you’ll collaborate closely with your operational leads, as well as workforce management, quality, training, and knowledge management, to bring your insights into real change for our customers and help drive our mission! Here ...

ownership, governance, optimisation and continuous improvement of the platform once live. You'll be comfortable working across the Atlassian ecosystem, including Jira, Jira Service Management, Jira Work Management and Jira Assets, creating a scalable, integrated platform that supports teams across VoCoVo. A critical element of this role will … configuring Jira platforms from the ground up, beyond day-to-day administration of existing environments. Experience across the Atlassian ecosystem, including Jira Service Management (JSM), Jira Work Management (JWM), Jira Assets and related plugins/tools. You've previously built and scaled Jira as an enterprise-wide platform ...

design of employee lifecycle processes, including onboarding, offboarding, and HR case management. Support the implementation of ServiceNow HRSD solutions, including HR services, Employee Center, knowledge management, and self-service capabilities. Work closely with Solution Architects, Developers, and Project Managers throughout project delivery. Participate in testing, UAT, go-live … management. Experience gathering and documenting business requirements. Strong process mapping and documentation skills. Experience writing user stories and functional requirements. Strong communication and stakeholder management skills. Experience working in Agile delivery environments Desirable Experience Employee Center, Employee Journey Management, or HR Case Management. Workday, SAP SuccessFactors, Oracle ...

shaping how core business processes are documented, governed and continuously improved at scale. Reporting into the European Product Owner for the process and knowledge platform, this role acts as the European subject-matter authority for process documentation and governance. This position is suited to someone who thrives in complexity … influence without direct line management, and is motivated by creating clarity, consistency, and measurable value across a multi-market European landscape. This role is offering a hybrid working contract with 3 days per week in either the Ashford office or Hemel Hempstead office, and as such a good degree ...

becoming a key part of overall technology strategy. The team are focused on building practical AI solutions that improve internal operations, automation, knowledge management, and user experience across the organisation. The environment would suit someone who enjoys a mix of hands-on engineering, problem solving, collaboration with stakeholders ...

areas of expertise, while each bringing our unique and diverse skills and experiences to the table. We draw on our global reach and local knowledge to solve complex problems and create innovative, sustainable solutions that touch hearts and move markets. frogs prize humour, positivity, and community just as highly … overall customer and colleague experience This is a pivotal role that combines delivery excellence with business growth and capability development. You will leverage your knowledge and experience to help shape and create relevant offers and proposals to engage and inspire clients and colleagues alike to grow our business ...

that scale high;quality, user;centred research across teams - A strong understanding of Research Operations in agile environments, including participant recruitment, tools, governance, and knowledge management - Solid grounding in user research methods and practice, enabling you to design and embed operational approaches that work effectively for research teams … Experience identifying and resolving operational blockers to improve delivery speed and effectiveness - Strong delivery, prioritisation, and stakeholder management - Experience working with research governance and GDPR, with the ability to balance pace with appropriate rigour - Experience working with suppliers, recruitment agencies, or research platforms - A pragmatic, outcome-focused mindset, with ...

improvements that scale high quality, centred research across teams A strong understanding of Research Operations in agile environments, including participant recruitment, tools, governance, and knowledge management Solid grounding in user research methods and practice, enabling you to design and embed operational approaches that work effectively for research teams … Experience identifying and resolving operational blockers to improve delivery speed and effectiveness Strong delivery, prioritisation, and stakeholder management Experience working with research governance and GDPR, with the ability to balance pace with appropriate rigour Experience working with suppliers, recruitment agencies, or research platforms >Large scale project experience ...