Technology Services Assistant Manager
- Hiring Organisation
- Migrant Help
- Location
- Dover, Kent, South East, United Kingdom
- Employment Type
- Permanent
- Salary
- £40,000
Support the Technology Services Manager in the day-to-day operation of the IT Service Desk, including workload planning, rota coordination, and the management of urgent or complex support issues. Monitor and manage incident and request delivery by Managed Service Providers, ensuring performance is in line with agreed … actively contribute to the development, maintenance, and quality assurance of the IT knowledge base. Support the rollout of new hardware, software, patches, and system upgrades, working in line with agreed change and release processes. Identify opportunities for operational efficiency and continuous improvement within Technology services, feeding recommendations into ...