drive informed decision-making. Customer Operations: Strong track record of service delivery and managing stakeholder expectations through SLAs. Programme & Project Management: Able to independently coordinate multiple, interdependent activities. Continuous Improvement: Familiar with structured problem-solving and change implementation. Stakeholder Management: Capable of navigating multi-stakeholder environments with professionalism and influence. Key Behaviours Adapts - Resilient, flexible, and open to change. … in working style. Delivers Results - Outcome-focused and quality-driven. Develops Others - Coaches and supports team growth. Enables Performance - Empowers and supports team delivery. Shapes Solutions - Proactive in driving process improvements. About the DCC: At the DCC, we believe in making Britain more connected, so we can all lead smarter, greener lives. That desire to make a difference is More ❯
Your expertise will enable clients to get the most out of SaaS solutions while ensuring transformations deliver meaningful business outcomes. This position blends stakeholder and project management, solution and process design, and change management, with a strong focus on supporting Finance teams and the wider business through their transformation journey. What you'll be doing Advising clients on Finance … issues during technology deployments. Working with technical teams to ensure solutions are delivered to specification and business requirements. Embedding new ways of working within Finance teams. Contributing to internal process improvements and knowledge-sharing initiatives. What we're looking for Qualified accountant (preferably 1+ years post-qualification). 5-10 years of Finance and Finance Transformation experience. Strong track More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
Awin
with product owners, engineering leadership, and other stakeholders to balance effort vs. outcome, ensuring pragmatic and impactful solutions. Contribute to the strategic direction of the Data Engineering department, driving process improvements and standardization efforts. Act autonomously under the guidance of the Head of Data Engineering, contributing to department-wide initiatives and decision-making. Skill and Expertise: 8+ years of … vision to build the world’s leading open partner ecosystem. We welcome all backgrounds, identities, and experiences. If you need support at any point in the application or interview process, please let us know. Appl More ❯
Sevenoaks, Kent, England, United Kingdom Hybrid / WFH Options
Specialist Recruit
SLAs are met, and customers receive timely updates. Acting as a first step into management, the role provides leadership to engineers while supporting the Service Desk Manager with escalations, improvement projects, and long-term service development. This position combines operational responsibility with strategic input, offering the opportunity to directly shape customer experience and team performance. Key Responsibilities Manage all … checks on cases, ensuring high standards of communication and resolution. Track, analyse, and report on SLAs, KPIs, team stats, and customer feedback. Work with the Service Desk Manager on process improvements, customer escalations, and side projects. Contribute to continuous service improvement by identifying and implementing process and performance enhancements. Participate in team meetings, customer reviews, and service … improvement initiatives. Person Specification Skills & Knowledge Proven experience in a customer focused environment Excellent organisational and prioritisation skills. Strong analytical and problem-solving ability, with a focus on continuous improvement. Confident in using IT systems Behaviours & Competencies Professional, calm, and confident under pressure. Strong leadership qualities, with the ability to motivate and manage engineers day-to-day. Customer-focused More ❯
Warrenville, Illinois, United States Hybrid / WFH Options
Endeavor Health
Friday 8:00am-5:00pm What you will do : Conducts Retrospective Audits to ensure compliance with internal policies and procedures and existing CMS regulations; identifies and recommends opportunities for process improvements so that productivity and quality goals can be met or exceeded and operational efficiency and financial accuracy is achieved. Effectively communicates the audit process and results to … Compliance Department on any compliance investigations that involve physician groups. Participates in compliance investigations, as needed Attends Internal and External education programs/conferences in order to support continuous improvement, career growth and development. Encourages professional membership in the American Academy of Professional Coders (AAPC) or American Health Information Management (AHIMA). What you will need : Education: High School More ❯
Leeds, West Yorkshire, Yorkshire, United Kingdom Hybrid / WFH Options
Evri
. Collaborating with project stakeholders to ensure all requirements are fully captured and delivered. Performing UAT ( user acceptance) system testing, parallel runs, and validation of outputs. Developing and reviewing process documentation, user guides, and training materials. Acting as a subject matter expert for queries throughout the project. Identifying risks, issues, and opportunities for process improvements. About You: The More ❯
vision into actionable plans and measurable outcomes. Act as the central point of contact for operational matters, collaborating with leadership to forecast needs and scale the legal function proactively. Process Optimisation & Workflow Automation Monitor all existing legal workflows across contracts, litigation, regulatory compliance, product and general legal advice to ensure they are working at an optimum level. Where necessary … Performance Reporting Develop and deliver regular, insightful reports on legal department performance, operational efficiency, risk profiles, and financial outlays. Leverage data to drive informed decision-making, identify areas for improvement, and demonstrate the strategic value of the legal function to the broader organisation. Cross-Functional Integration & Collaboration Act as the critical liaison between the legal department and other key … a Head of Legal, or in a similar senior leadership position with direct responsibility for managing a legal function. A strong focus on legal operations and a drive for process improvement. So, what's in it for you? Our people are constantly striving to be the best through operational excellence. The professional development and learning opportunities create an agile More ❯
Charlotte, North Carolina, United States Hybrid / WFH Options
Adex Corporation
to anticipate, prioritize, and deliver on stakeholder needs • Ensure installations are in accordance with engineering policies, standards, procedures, and support cycle time and forecasting objectives • Support initiatives to support process improvements through timely feedback and idea sharing to meet company objectives • Is passionate about achieving excellent results and contributing significantly to organizational outcomes • Remains focused on achieving key goals … Expectations • Data management skills • Analytical skills • Time Management skills • Self-starter, disciplined • Customer service skills; strong customer service commitment • Technical aptitude • Excellent organization skills and meticulous attention to detail; process oriented • Experience with construction implementation desired, but not required Education • Bachelors Degree or equivalent work experience Experience/Minimum Requirements • Minimum two (2) to four (4)+ years' experience More ❯
Charlotte, North Carolina, United States Hybrid / WFH Options
Coinbase
Fraud Investigations/EDD) Analysts; Ensure adherence to operational KPIs from directs and vendor partners or overall performance and the quality. Coordinate with senior management and provide insights for process improvement. Communicate effectively with your team to drive individual and group performance. Champion change management with your team. Ask the question "How does this create value for customers" when … law. Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations at to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this More ❯
Charlotte, North Carolina, United States Hybrid / WFH Options
Coinbase
Fraud Investigations/EDD) Analysts; Ensure adherence to operational KPIs from directs and vendor partners or overall performance and the quality. Coordinate with senior management and provide insights for process improvement. Communicate effectively with your team to drive individual and group performance. Champion change management with your team. Ask the question "How does this create value for customers" when … law. Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations at to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this More ❯
Charlotte, North Carolina, United States Hybrid / WFH Options
Coinbase
Fraud Investigations/EDD) Analysts; Ensure adherence to operational KPIs from directs and vendor partners or overall performance and the quality. Coordinate with senior management and provide insights for process improvement. Communicate effectively with your team to drive individual and group performance. Champion change management with your team. Ask the question "How does this create value for customers" when … law. Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations at to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this More ❯
Alexander Mann Solutions - Public Sector Resourcing
Experience ensuring services are ready for go-live (testing, acceptance, handover), and managing early-life support and incident/problem management as new services are Embedded. . Continual Service Improvement: Demonstrated ability to review service transition outcomes, capture lessons learned, and identify opportunities for optimisation and process improvement. . Communication & Reporting: Excellent written and verbal communication for reporting … group. This scheme encourages candidates with a disability and/or neurodivergence to apply. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance. Armed Forces Covenant The MOD guarantees to interview veterans or spouses/partners of military personnel who meet all the essential criteria … of the essential criteria, we will interview the best candidates from within that group. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance. In applying for this role, you acknowledge the following "this role falls in scope of the Off Payroll Working in the Public More ❯
and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic … improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed. Job Overview Job Description We are looking for a highly skilled Technical … established client security protocols are rigorously followed. Manage and coordinate all aspects of incident response and forensic investigations through following the client parameters while also proactively making suggestions for process improvement. Manage long-term initiatives for the global team to include global alignment projects, development of processes and standards, change management of processes, reporting and other requests by clients. More ❯
between technical teams and stakeholders, ensuring clear and effective communication. Manage budgets, contracts, and suppliers to maximise value for money. Oversee product and service lifecycles, maintaining quality and driving process improvements. CDE & BIM Responsibilities: Manage and safeguard the Common Data Environment (CDE) to ensure accurate, compliant, and accessible project data. Ensure compliance with standards (e.g. UNI EN ISO … exchanges and digital workflows across design, construction, and operations. Implement and optimise digital tools and cloud-based platforms for secure collaboration. Provide training, promote best practices, and drive continuous improvement in digital delivery. Required Skills and Qualifications: Strong experience with Agile and Lean delivery (Scrum, Kanban, etc.) Proven ability to lead complex digital projects with multiple teams and stakeholders … Clear and confident communication skills, bridging technical and non-technical audiences Solid budget and commercial awareness Skilled in risk management, problem-solving, and continuous improvement Degree in IT, Computer Science, Business, or similar; project management certifications (e.g. PRINCE2, Scrum Master) are a plus If this role is of interest, please apply with an up-to-date CV Candidates will More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
Adecco
between technical teams and stakeholders, ensuring clear and effective communication. Manage budgets, contracts, and suppliers to maximise value for money. Oversee product and service lifecycles, maintaining quality and driving process improvements. CDE & BIM Responsibilities: Manage and safeguard the Common Data Environment (CDE) to ensure accurate, compliant, and accessible project data. Ensure compliance with standards (e.g. UNI EN ISO … exchanges and digital workflows across design, construction, and operations. Implement and optimise digital tools and cloud-based platforms for secure collaboration. Provide training, promote best practices, and drive continuous improvement in digital delivery. Required Skills and Qualifications: Strong experience with Agile and Lean delivery (Scrum, Kanban, etc.) Proven ability to lead complex digital projects with multiple teams and stakeholders … Clear and confident communication skills, bridging technical and non-technical audiences Solid budget and commercial awareness Skilled in risk management, problem-solving, and continuous improvement Degree in IT, Computer Science, Business, or similar; project management certifications (e.g. PRINCE2, Scrum Master) are a plus If this role is of interest, please apply with an up-to-date CV Candidates will More ❯
Dublin, City of Dublin, Republic of Ireland Hybrid / WFH Options
The Recruitment Company
We’re seeking an experienced Business Analyst to join our clients IT operations team on a 12-month fixed-term contract. You’ll play a key role in driving process improvements, supporting transformation projects, and ensuring new technologies are effectively embedded across the business. What you’ll do: Analyse, design, and optimise IT operations and business processes. Conduct requirements … gathering, gap analysis, and process mapping. Collaborate with stakeholders to define “AS-IS” and “TO-BE” processes. Translate business needs into technical specifications. Support the selection and implementation of new IT toolsets. Create documentation and support change adoption across teams. What you bring: 5+ years’ experience as a Business Analyst, ideally in digital transformation. Strong knowledge of ITIL principles … and IT operations processes. Experience with business process optimisation and ITSM tools. Relevant certifications (ECBA, CCBA, ITIL Foundation); Lean/Agile a plus. Excellent communication, stakeholder management, and analytical skills. What’s on offer: Competitive salary 25 days annual leave Hybrid working policy Pension scheme Full gym and wellness programme CLICK APPLY to be immediately considered More ❯
Wakefield, West Yorkshire, Yorkshire, United Kingdom Hybrid / WFH Options
City & Guilds
Based in our Wakefield hub, youll lead a range of Operations Managers, Delivery Managers, Coordinators, Administrators, and/or Technical Leads. You will develop a culture rooted in continuous improvement, intelligent automation, and analytical precision. By leveraging data to inform decisions and streamline workflows, you'll ensure our services remain not only fully compliant but in quality and operational … Guilds to drive this value. As ethnic minority groups and disabled people are currently under-represented, we particularly encourage and welcome applications from these communities. About the role Drive process improvements using your technical acumen and data analysis skills to streamline workflows and enhance performance. Oversee administratively complex centre facing operations, including second-line support, exam and assessment evidence … delivery. Collaborate cross-functionally with assessment and technical teams to ensure smooth delivery of high-stakes qualifications. Lead and inspire a high-performing team, fostering a culture of continuous improvement and operational excellence. Champion quality and compliance, ensuring all processes meet regulatory and internal standards. Contribute strategically to workforce planning, diversity and inclusion initiatives, and the development of a More ❯
Hemel Hempstead, Hertfordshire, United Kingdom Hybrid / WFH Options
Line Up Aviation
efficient manner Collaborate with IT and external Priority software provider to troubleshoot and resolve technical problems related to the ERP system Monitor system performance and proactively identify areas for improvement User Training: o Develop and deliver training programs for Priority software users to enhance their understanding of system functionalities Create user guides and documentation to assist users in navigating … found during testing cycles Coordinate with ERP Support companies for software updates, developments (customisations), and system upgrades System Optimisation: Work closely with cross-functional teams to identify opportunities for process improvements and system optimisation Implement best practices for system usage and data management to enhance overall efficiency Quality Assurance: o Conduct regular audits of data integrity and system configurations More ❯
Cambridge, Cambridgeshire, United Kingdom Hybrid / WFH Options
Roku, Inc
advice and counsel to People Business Partner, People Shared Services, Compensation & Benefits, and other partner teams on a broad range of employment issues including: hiring, performance management (including performance improvement plans where applicable), grievances and disciplinary matters, investigations, redundancies and reorganizations, wage and hour compliance, agency worker/contractor issues; reasonable accommodations and adjustments, flexible work requests, leaves of … skills to prioritize and manage deadlines for multiple simultaneous projects for multiple stakeholders Ability to work collaboratively in a cross-department and cross-functional role Willingness to actively suggest process improvements in the course of completing assignments Strong written and oral communication skills Experience advising on employment and labor issues unique to the technology and/or entertainment/… Roku, our global footprint, and how we've grown, visit . By providing your information, you acknowledge that you have read our Applicant Privacy Notice and authorize Roku to process your data subject to those terms. More ❯
advice and counsel to People Business Partner, People Shared Services, Compensation & Benefits, and other partner teams on a broad range of employment issues including: hiring, performance management (including performance improvement plans where applicable), grievances and disciplinary matters, investigations, redundancies and reorganizations, wage and hour compliance, agency worker/contractor issues; reasonable accommodations and adjustments, flexible work requests, leaves of … skills to prioritize and manage deadlines for multiple simultaneous projects for multiple stakeholders Ability to work collaboratively in a cross-department and cross-functional role Willingness to actively suggest process improvements in the course of completing assignments Strong written and oral communication skills Experience advising on employment and labor issues unique to the technology and/or entertainment/ More ❯
closely with portfolio management, fund administrators, and internal leadership to ensure Re7 operates with precision and scalability as we expand globally. Responsibilities Fund Operations & Reporting Oversee the client onboarding process for new investors Manage the fund valuation process in collaboration with fund administrators and portfolio teams Liaise with administrators and internal teams to ensure timely, accurate investor reporting … Identify and implement process improvements via tooling, automation, or procedural upgrades Support ad hoc operational needs across the business when capacity is needed Legal, Compliance & Regulatory Oversight Manage fund licensing requirements across multiple jurisdictions Ensure all sales and marketing activities comply with applicable regulatory restrictions Build business cases and assess feasibility of expanding regulatory licensing where relevant Oversee the … for consistent results Self-starter with the ability to work independently in a fast-paced environment with a high degree of ownership Attributes Ownership mentality and strong accountability Structured, process-driven approach with a mindset for continuous improvement High integrity and strong communication skills Calm under pressure, able to work cross-functionally and independently Pragmatic, dependable, and solutions More ❯
support for a major HR and payroll system transition. Key Responsibilities Manage and oversee accurate processing of UK payrolls using Oracle, ensuring compliance with statutory requirements and internal controls Process payroll inputs including starters, leavers, statutory payments, tax, national insurance, pensions, and adjustments Conduct secondary payroll reviews and provide guidance to junior team members Manage off-cycle payments, handle … queries and HMRC correspondence Lead year-end payroll activities including P60s and PAYE Settlement Agreements Support audit readiness and maintain accurate payroll records Assist in payroll reporting, training, and process improvements Contribute to the UK Payroll Scorecard and stock vesting activities Project Support SAP SuccessFactors Transition Support the transition from Oracle to SAP SuccessFactors Employee Central Payroll, including testing More ❯
Milton Keynes, Buckinghamshire, England, United Kingdom Hybrid / WFH Options
REDTECH RECRUIT
and critical issue resolution Maintain and optimise helpdesk tools and knowledge bases to improve efficiency and self-service options Analyse customer feedback and support trends to inform product and process improvements Work closely with Product, Professional Services, and Customer Experience teams to ensure a seamless customer journey Monitor NPS and CSAT scores, taking ownership of actions to improve results … please send your CV via the relevant link. We are committed to creating an inclusive recruitment process. If you require reasonable adjustments for your application or during the selection process, please email us separately to discuss. Keywords: Customer Support Manager/Helpdesk Manager/Technical Support Manager/Client Support Lead/Service Desk Manager/SaaS Support Manager More ❯
Operational requirements and impact assessments Test plans, execution of production testing, and clear documentation of results Go live checklists and sign off Pilot and roll-out plan timelines Continuous improvement backlogs - tracking system/process improvements and prioritising accordingly with Product Work closely with: Product and Tech Teams to schedule testing to ensure efficient feedback loops on any … commercial awareness, analytical skills, and the ability to display both a methodical and analytical approach to resolving problems Change management skills - experience with/heavily involved with high-level process change Exceptional leadership, combined with highly tuned interpersonal, influencing, and communication skills Excellent stakeholder leadership skills both internally and externally; senior-level influencing, relationship management, and consulting Ability to More ❯
Redhill, England, United Kingdom Hybrid / WFH Options
Elvis Eckardt Recruitment
visit planning, and documentation Manage support case handovers, minor project delivery, and escalation paths Maintain accurate records in secure platforms (e.g., Secure Insight) Track trends across cases and initiate process improvements Deliver onboarding and training for 1st and 2nd line support staff Support MoD programme rollouts and documentation standards Support obsolescence planning and spare part procurement Be willing to … coordination or obsolescence management experience What We Offer: Key technical position in a secure, mission-critical support environment Interaction with senior MoD and government stakeholders Opportunities to drive service improvement initiatives and shape process standards Supportive team culture and structured onboarding Competitive salary and benefits package Application Process: Please submit your resume and a cover letter detailing More ❯