1 to 25 of 117 Remote SLA Jobs

. Experience with mailbox management, delegation permissions, large mailbox troubleshooting, Teams premium features, shared calendars, distribution lists, and priority user provisioning with expedited SLA handling. Infrastructure Management & Monitoring - Strong knowledge of on-premises and cloud infrastructure including Windows Server, virtualisation platforms (VMware, Hyper-V), storage systems, and network infrastructure. Experience ...

first day, you should be able to: Support multiple client engagements simultaneously, Ticket Management, ability to track, assign and resolve customer issues with agreed SLA Times and create/update support Documentation, Collaborate with other support team members globally, Interact with customers directly and deliver on time, Evaluate, prioritise ...

relationships by understanding client goals, challenges, and success metrics. Confidently handle conversations up to C-level. Drive data-driven reporting : Monitor and report on SLA metrics, create service reports, and support licensing, capacity, and availability planning. Transparency is key. Champion process improvement : Identify root causes, streamline workflows, and introduce innovations ...

understanding of security tooling, SIEM, EDR, vulnerability/incident management, as well good written and verbal communication and being used to working to SLA’s Holding CompTIA Security, Microsoft Azure Fundamentals/Administrator and ITIL Foundation status/accreditation would be an advantage. This role will be based in Maidenhead ...

technical capability, the 2nd Line Support Engineer must deliver excellent customer service focused on quality ITSM system input, first-touch resolution, and meeting any SLA obligations. While providing technical support and excellent customer service to clients, the 2nd Line Support Engineer is key to delivering high-quality services and excellent ...

understanding of security tooling, SIEM, EDR, vulnerability/incident management, as well good written and verbal communication and being used to working to SLA’s Holding CompTIA Security, Microsoft Azure Fundamentals/Administrator and ITIL Foundation status/accreditation would be an advantage. This role will be based in Maidenhead ...

Azure DevOps, or equivalent Stakeholder & Vendor Engagement Build strong relationships with internal teams, government departments, citizens, and suppliers Manage third-party delivery performance and SLA adherence Communicate effectively with both technical and non-technical stakeholders to drive transparency and consensus Innovation & Continuous Improvement Promote continuous improvement, learning, and feedback across ...

effectively as part of a Service Desk team Prioritising incoming requests via the ticketing system, categorising and logging issues accordingly. Ensuring Service Level Agreements (SLA’s) are met, and tickets are completed within target Actively troubleshooting problems/issues to provide end user resolution Demonstrating excellent customer service skills when ...

ticketing systems Troubleshoot and resolve common IT issues across Windows environments, Microsoft 365, and hardware Log, prioritise, and manage support tickets in line with SLA requirements Escalate more complex issues to 2nd/3rd line support teams where required Deliver a high standard of customer service and maintain positive client ...

support requests over the telephone or by email Using remote control tools and technologies to assist end users as required Adhering to the Service Level Agreement provided to the Business Inducting new starters to provide them an introduction and overview of our systems Documenting systems and procedures as implemented ...

support requests over the telephone or by email Using remote control tools and technologies to assist end users as required Adhering to the Service Level Agreement provided to the Business Inducting new starters to provide them an introduction and overview of our systems Documenting systems and procedures as implemented ...

Microsoft 365 Configure MFA, Conditional Access, and endpoint security policies Troubleshoot device build, deployment, and provisioning issues Ensure builds are standardised, documented, and meet SLA requirements Maintain accurate asset records and technical documentation Support onboarding, offboarding, and device refresh processes Identify opportunities to improve and automate build and provisioning workflows ...

experience Experience in ITIL Problem Management leadership or similar roles. Experience of working with third parties as a Problem manager and working with SLA ITIL v4 certification (Managing Professional or Strategic Leader preferred, but not essential). Strong analytical skills and ability to make data-informed decisions. Experience managing supplier ...

first point of contact on the Service Desk. New Starters and Leavers administration from the technical perspective Working to and within already agreed SLA’s and KPI’s Providing Application Support when needed Providing high levels of 1st call fix where possible Reporting faults and maintaining logs on desktop ...

Analyst your key responsibilities will be: First line support to the business and proactive maintenance Ensuring all incidents & requests are logged correctly & resolved to SLA Resolution of incidents where possible and achieving a high first line fix rate Escalate incidents appropriately and in a timely manner Perform root cause analysis ...

practices Monitor and optimise the performance of collaboration tools to ensure high availability and proactively addressing potential issues Resolution of incidents and requests within SLA Support of Major Incidents Develop Automation to streamline processes, drive efficiencies and enable shift-left strategies. Create, update and maintain high quality technical documentation ...

admin teams (UK, Europe, US, APAC), driving performance through daily oversight, workflow management, and coaching. Oversee day-to-day operations including allocation of workload, SLA adherence, and prioritization of onboarding tasks across global regions. Monitor team productivity and output through daily dashboards and performance metrics, ensuring service standards/deadlines ...

admin teams (UK, Europe, US, APAC), driving performance through daily oversight, workflow management, and coaching. Oversee day-to-day operations including allocation of workload, SLA adherence, and prioritization of onboarding tasks across global regions. Monitor team productivity and output through daily dashboards and performance metrics, ensuring service standards/deadlines ...

mitigation. 3rd party/vendor liaison with respect to technical build, support and maintenance. Meet levels of service in line with published/agreed SLA's. Adherence to all Pilgrim's processes including: - Raising, reviewing and approval of Change Controls. Identify, investigate, update and resolve problem records. Ensuring the configuration ...

relevant Timesheet data accurately and efficiently. Supporting ad hoc external client billing (invoicing)/timesheets. Respond/resolve queries in line with company SLA’s timescales. Assisting the Senior/Principal Contract Administrators for EMEA. Calculating and managing key payments to our IT Contractors. Recruitment onboarding, compliance & right-to-work ...

hardware/software Installation of equipment at customer site and providing training for use. Management of own diary to build and install projects within SLA’s Stock taking and reporting Stock ordering and management Training An apprenticeship includes regular training with a college or other training organisation At least ...

geographical area Accurately prepare and present contracts and associated paperwork to prospective clients Respond to all customer enquiries as per their expectation or agreed SLA Regularly complete and adhere to an individual sales plan, activity report and accurate sales forecast within the timescales requiredRequirementsWe are looking for someone with: Evidence ...

operations of the IT team including the dedicated service desk, infrastructure maintenance and systems management. Be responsible for meeting IT Service Desk SLA's and achieving KPI's Develop policies and drive process improvement in line with standards such as ITIL and Cyber Essentials. Ensure that company policies are implemented ...

ensure a smooth transition to your new environment. We can also offer this as a fully remote role. Key Outcomes: Maintaining the highest SLA uptimes. Consolidation, improvement and expansion of our cloud infrastructure offering. Increased visibility of cloud estate and health metrics. Greater control and management of infrastructure for production. ...

Performance Indicators Positive stakeholder feedback on IT support and delivery. Delivery of portfolio within time, cost, and quality metrics. Strong team engagement (eNPS) and SLA performance. Effective collaboration across IT leadership to achieve cost efficiencies. Experience & Skills Bachelor’s degree or equivalent experience. 5+ years delivering technology initiatives in multi ...