1 to 25 of 44 Remote/Hybrid SLA Jobs

responsible for conducting advanced Troubleshooting, developing technical solutions to technical problems to complex issues. Liaising with customers to ensure all issue are dealt within SLA and KPI set down by the customer. Provide Second line technical support: Have excellent knowledge of Virtualized Environments such as VMware and Hyper-V, with ...

responsible for conducting advanced Troubleshooting, developing technical solutions to technical problems to complex issues. Liaising with customers to ensure all issue are dealt within SLA and KPI set down by the customer. Provide Second line technical support: Have excellent knowledge and experience of UAD, Servers, Storage, Printer, Plotters and peripherals ...

tracking and lessons learned. Support Change Management processes, including CAB participation, risk assessment, change governance and communication of scheduled changes. Monitor service performance, analysing SLA/KPI trends and identifying opportunities for continuous improvement. Build effective relationships with internal teams, managed service providers and third-party partners to drive operational ...

learn new technologies. Flexible and adaptable in a fast-paced environment. Performance Measures First-time fix rate. Ticket resolution times. Customer satisfaction scores. SLA compliance. Accuracy of ticket documentation and updates. Benefits Competitive salary. Company pension scheme after three months. Annual leave entitlement. Training and career development opportunities. Hybrid working ...

assignments, and access modifications across Microsoft tools. Technical Troubleshooting: Remotely diagnosing faults across Windows operating systems, desktop applications, hardware peripherals, and core networking protocols. SLA Compliance: Proactively managing individual queues to ensure all client requests meet target response and resolution times. Maintaining a high level of customer service when responding ...

experience managing major incidents, customer escalations and service performance issues. Experience using ITSM platforms such as Salesforce, ServiceNow or equivalent systems. Ownership of KPI, SLA and operational reporting. Experience coordinating geographically dispersed teams and third-party suppliers. Strong analytical skills, including excellent Microsoft Excel capability and the ability to interpret ...

November 2026 Other suitable Skills & experience include:- Experience managing £1m+ budgets, leading teams, ITIL service management, stakeholder and supplier management, service improvement planning, SLA and KPI monitoring, risk management, major incident management, service continuity, operational reporting, UK GDPR and the Data Protection Act 2018. ...

Service Management & Business Processes Key areas covered are: Role of the BA Investigation and Elicitation Techniques Process and Data Modelling Stakeholder Analysis & Management IT SLA’s and SOP’s Agile Business Analysis Potential for a permanent role on completion of apprenticeship. Apprenticeship Standard Business analyst (level 4) Training Provider FIREBRAND ...

business lines, regularly reviewing consumption, pricing, and performance metrics. Reporting & Governance Report to the Americas IT Infrastructure Virtualization Platform Manager; deliver executive dashboards on SLA compliance, cost savings, AI ops impact, and platform health. Required Experience & Qualifications (2026) Bachelors degree in computer science, Information Systems or a related field ...

wider infrastructure team, with scope to grow into 3rd line or a specialist area. Responsibilities Own and resolve escalated 1st line tickets within SLA, escalating to 3rd line or infrastructure where needed Diagnose and fix complex hardware, software, network and access issues Build, image and deploy laptops and desktops using ...

clear support, keep them informed so they never need to chase, and follow up to confirm issues are fixed Resolve incidents and requests within SLA through ServiceNow remotely first, with a focus on first-time resolution (FTR) Record tickets accurately against the Business Service Service Offering CI model, and escalate ...

clear support, keep them informed so they never need to chase, and follow up to confirm issues are fixed Resolve incidents and requests within SLA through ServiceNow remotely first, with a focus on first-time resolution (FTR) Record tickets accurately against the Business Service Service Offering CI model, and escalate ...

networks running smoothly from troubleshooting day-to-day issues to helping implement new solutions. What You'll Do Resolve Help Desk escalations within SLA targets Log, diagnose and fix support issues owning them through to resolution Keep customers and colleagues updated throughout each call Provide technical guidance and support ...

manual steps Data Insights: Leverage ServiceNow and PowerBI to enable data-driven insights that facilitate targeted interventions and demonstrate continuous service improvement. Capture both SLA-style metrics and experience-level metrics that reflect what matters to employees. User Sentiment & Feedback: Develop a structured, scalable user sentiment mechanism that captures ...

that hold our Managed Service Provider and other suppliers to account for the delivery of their contract obligations with an emphasis on high availability, SLA performance, proactive risk management and value for money. This includes: Hosting Services - 900 servers across 4 data-centres and Azure hosted services. Voice & Data Network ...

annum Hybrid, 3 days onsite and 2 days working from home Skils: Cloud, IT support, MS365, Azure, 2nd line, SLA, Windows, Server, Exchange, Mobile Support, Desktop, servicedesk, hardware, software, Installations etc We are looking for an experienced 2nd Line Support Engineer to join an established IT support team in Milton ...

material changes in service or threat exposure. Produce regular control and performance status reporting across managed security services, highlighting control effectiveness, operational issues, SLA performance, emerging risks, dependencies and required management actions. Manage outsourcing relationship governance for relevant security services, supporting service reviews, issue escalation, risk acceptance, contractual control obligations ...

master data within ERP and related business systems A solid understanding of data governance, data quality, compliance, and internal controls Experience working within structured, SLA-driven environments Excellent analytical skills with the ability to identify trends, risks, and improvement opportunities Excellent stakeholder management and communication skills A proactive, organised approach ...

approval and operational processes Identifying and resolving issues that may impact revenue recognition Workflow & Stakeholder Management Managing and prioritising incoming requests in line with SLA requirements Communicating effectively with internal stakeholders on progress and timelines Balancing urgent requests alongside ongoing operational priorities Cross-Functional Support Supporting Sales, Marketing, Client Management ...

DHCP, VPNs and firewalls Experience supporting multiple customer environments Strong troubleshooting and problem-solving skills Experience working with PSA/RMM tools and SLA-driven support environments Confident communicating directly with customers and supporting less experienced engineers Experience with Autotask, Datto RMM, IT Glue, Meraki or Rewst would be advantageous ...

networking, including DNS, DHCP, VPNs and firewalls Experience supporting multiple customer environments using PSA/RMM tools Strong prioritisation and troubleshooting skills within an SLA-driven environment Confident communicating with customers and helping less experienced engineers develop Experience with Autotask, Datto RMM, IT Glue, Meraki or Rewst would be advantageous ...

well as possess the ability to liaise with stakeholders at all levels of seniority, including the customer. Adherence to resolving issues and problems within SLA levels and ensuring KPI's are met is also required. Essential Requirement Software Defined Networking experience with VMWare NSX. 3rd Line Network Engineers will Have ...

well as possess the ability to liaise with stakeholders at all levels of seniority, including the customer. Adherence to resolving issues and problems within SLA levels and ensuring KPIs are met is also required. Essential Requirement Software Defined Networking experience with VMWare NSX. 3rd Line Network Engineers will; Have ...

well as possess the ability to liaise with stakeholders at all levels of seniority, including the customer. Adherence to resolving issues and problems within SLA levels and ensuring KPIs are met is also required. Essential Requirement Software Defined Networking experience with VMWare NSX. 3rd Line Network Engineers will; Have ...

knowledge to apply fixes where possible. Assisting the Systems and Innovation Manger in Supplier escalations helping manage the responses and fixes within the agreed SLA’s. Use data through SQL and Power BI to provide solutions within the business systems, translating business requirements into data solutions that can be used ...