1 to 25 of 361 SLA Jobs in the UK excluding London

service delivery model, including incident, problem, and change management processes. ServiceNow experience:Proven ability to utilise ServiceNow for incident logging, request fulfilment, reporting, and dashboard creation. Service Level Agreement (SLA) Management: Comprehensive understanding of SLAs and the ability to monitor and report on team performance against agreed -upon metrics . Data Analysis and Reporting: Ability to extract, analyse, and present More ❯

skills Mature Continual Improvement focus, including creation of Knowledge base articles and sharing technical fixes and information widely Ability to work under pressure and own initiative to meet deadlines SLA Effective team-player A commitment to ongoing Team and Personal development Ability to travel to other Birketts offices as required Equal opportunities At Birketts, our culture is driven by ambition More ❯

Wider IM&T Teams Operational Managers Patient Experience/User Experience Leadership External: Third-Party Vendors Skills & Knowledge: Key Performance Measures Ticket resolution time First Contact Resolution Rate (FCRR) SLA compliance Customer Satisfaction Score (CSAT) Analyst utilization Support escalation efficiency Person Specification The ideal candidate will demonstrate adaptability, the ability to manage multiple priorities, and a proactive approach to issue More ❯

Digital Workspace Technical Product Manager Location: Guernsey, Haywards Heath, Home Office (Remote) or Manchester Salary: £73,652 - £92,065, depending on experience Department: Technology and Data We're 1st Central, a market-leading insurance company utilising smart data and technology More ❯

Digital Workspace Technical Product Manager Location: Guernsey, Haywards Heath, Home Office (Remote) or Manchester Salary: £73,652 - £92,065, depending on experience Department: Technology and Data We're 1st Central, a market-leading insurance company utilising smart data and technology More ❯

Problems, ensuring all relevant details are captured in line with Service Desk standards. Classify calls accurately with the information provided and prioritise in line with the Service Level Agreement (SLA). Investigate and diagnose Incidents by providing first line telephone support, gathering and analysing information to identify and resolve a range of technical Incidents such as hardware, software, application and More ❯

will be a mobile engineer travelling between Trust sites across Essex resolving incidents, undertaking service requests, completing changes and assisting in any equipment refresh programs inline with business agreed SLA's. As this is a customer facing role it is essential for the successful candidate to have excellent communication skills and have significant relevant experience of working within an IT … Service Delivery team. Main duties of the job A key responsibility of this post will be to contribute as part of the wider Service Delivery team to meeting client SLA's. Taking a flexible approach to meet client expectations and contractual KPIs with both on-site and remote support methods. To provide and receive complex or sensitive information and escalations More ❯

service components management, with a focus on security (Microsoft Defender). Software packaging: creation and maintenance of application packages All Incidents and Requests are to be resolved within SLA as exceeding these would have impact on our customer’s ability to function as a business. Role Purpose: The suitable candidate for this role will play an important part in delivering … compliance and configuration policies. Respond to and resolve assigned incidents in addition to implementing requests and changes, ensuring appropriate actions are taken so that none of them exceed their SLA or cause unforeseen business impact. Update the customer and the ITSM ticket throughout the lifecycle of it. Liaise with the Service Desk, other Getronics resolver groups, the customer and vendors … relevant customer and Getronics policies and procedures. Discuss any assigned tickets for which you need assistance with senior colleagues or management. When a ticket is in risk of breaching SLA, escalate to management. Secondary responsibilities Execute recurring operational activities according to prescribed schedules and procedures Manage and support customer M365 environments aspects related to Microsoft Defender. Manage and support customer More ❯

for this role. The role: The IT Support Technician will provide support to a diverse group of approx. 1250 users, responding to incidents and requests in line with company SLA’s. You’ll be the first point of contact for all IT queries submitted via telephone, self-service portal and walk-ups. You’ll deal with a variety of hardware More ❯

environments such as Azure or internal applications. Efficiently respond to Helpdesk Support requests through phone, text, tickets, and chat, ensuring prompt assistance. Troubleshoot and resolve support tickets within agreed SLA timelines, maintaining high service standards. Provide both remote and on-site support as required. Main requirements for the successful IT Support Engineer : Higher Diploma/Certification (Office365, Azure, A+, Network+ More ❯

environments such as Azure or internal applications. Efficiently respond to Helpdesk Support requests through phone, text, tickets, and chat, ensuring prompt assistance. Troubleshoot and resolve support tickets within agreed SLA timelines, maintaining high service standards. Provide both remote and on-site support as required. Main requirements for the successful IT Support Engineer : Higher Diploma/Certification (Office365, Azure, A+, Network+ More ❯

Escalating any discovered issues to the relevant teams. Ad-hoc Responsibilities: Monitor, respond, resolve and escalate calls logged to the team within Vantage's Incident management system within agreed SLA's. Ensure IG and IT security is maintained to standard. Any other duties that may reasonably be considered as falling under the remit and responsibilities of this post. Requirements: Essential More ❯

and/or professional certification in the design, implementation and administration of COTS Storage, or Client OS (Windows, macOS, iOS/iPadOS); Working knowledge of ITIL (Services Management (i.e. SLA compliancy)). Strong analytical and problem-solving skills, with the ability to diagnose and resolve complex technical issues; Excellent communication and interpersonal skills, with the ability to interact effectively with More ❯

Manager will be responsible for high level customer engagement with Core's key clients. This role involves coordinating project and managed service deliverables along with regular reporting against performance SLA's to the customer, conducting regular service reviews and capturing feedback from the customer. The Customer Success Manager role provides a key interface for client communication back to the business … Ensure regular Planning and Service Delivery Reviews with clients take place and where possible, attend those meetings. • Produce detailed reports to customers on Core performance against baseline project plans, SLA, and customer resource consumption. • Manage relationships with the customer, project, and support teams. • Manage escalations and Major Incidents. • Work with account teams on contractual negotiations for renewals. • Report on client … attitude. Ability to take a methodical approach to service issues. Demonstrated initiative and a proactive mindset. Aptitude for collaborative work with others. Ability to work under pressure to meet SLA's and remain calm in stressful situations. We offer: Work from home contract but alternatively, you can also work from our offices (London, Manchester, Milton Keynes, Glasgow or Edinburgh). More ❯

service performance dashboards and scorecards within ServiceNow and other tools. Analyze incident, request, change, and problem management trends to recommend service improvements. Work with ITSM teams to ensure accurate SLA tracking and OLA performance reporting within ServiceNow. Support the definition and implementation of corrective and preventive actions (CAPA) based on insights. Develop and manage automated and custom reports from ServiceNow More ❯

of all related service issues including management of vendors to ensure services are fully operational and performing as expected. Support the development and implementation of key service level agreements (SLA's) and operational level agreements (OLA's). Maintenance of a small number of internally developed applications using VB.net Manage incidents, problems and changes to the service efficiently and effectively More ❯

of all related service issues including management of vendors to ensure services are fully operational and performing as expected. Support the development and implementation of key service level agreements (SLA's) and operational level agreements (OLA's). Maintenance of a small number of internally developed applications using VB.net Manage incidents, problems and changes to the service efficiently and effectively More ❯

compliance, vendor oversight, and operational resilience. Responsibilities include: Overseeing the delivery of IT services to meet project and operational requirements Managing the system administration team and related resources Monitoring SLA compliance and ensuring services meet regulatory and business needs Collaborating with vendors and internal teams to deliver secure and scalable systems Driving continuous improvement initiatives across tools, processes, and delivery More ❯

in an MDM environment) • Strong communication and interpersonal skills • Ability to work flexibly and adapt to changing priorities • A passion for delivering top-tier customer service • Experience working within SLA-driven environments How to Apply: If you are a proactive IT Support Analyst looking to take the next step in your career, we would love to hear from you. To More ❯

improve production stability.Key Responsibilities:Operational Support:* Provide Level 1.5/Level 2 support for Front Office trading applications, market data platforms, and market connectivity.* Ensure incident resolution within agreed SLA/SLOs.* Monitor critical systems using tools like Dynatrace, Splunk, Zabbix, etc.* Perform daily health checks, deployments, and recovery procedures.Incident & Problem Management:* Take ownership of incidents, coordinate resolution across IT More ❯

tools (e.g., ServiceNow) Install and configure PCs, mobile devices, and related software Support printer setup, drivers, and repairs Provide onsite/remote technical support Manage and resolve tickets within SLA Create and maintain support documentation Required Skills: Strong knowledge of PC hardware, Windows 10/11, Mac OS, Android Experience with software installs, device refresh, and application support Understanding of … LAN/WAN, Wi-Fi, VOIP, printing, and firewall basics Skilled in ITSM tools and SLA-based ticket resolution Excellent communication and documentation skills Desirable Skills: Experience with O365, Active Directory, DNS, and Group Policy Familiarity with ITIL practices and 2nd line support Comfortable engaging users, vendors, and senior stakeholders Start Date: ASAP Duration: 6 Months IR35: Inside IR35 Location More ❯

tools (e.g., ServiceNow) Install and configure PCs, mobile devices, and related software Support printer setup, drivers, and repairs Provide onsite/remote technical support Manage and resolve tickets within SLA Create and maintain support documentation Required Skills: Strong knowledge of PC hardware, Windows 10/11, Mac OS, Android Experience with software installs, device refresh, and application support Understanding of … LAN/WAN, Wi-Fi, VOIP, printing, and firewall basics Skilled in ITSM tools and SLA-based ticket resolution Excellent communication and documentation skills Desirable Skills: Experience with O365, Active Directory, DNS, and Group Policy Familiarity with ITIL practices and 2nd line support Comfortable engaging users, vendors, and senior stakeholders Start Date: ASAP Duration: 6 Months IR35: Inside IR35 Location More ❯

a 24/7 world. Join us to help deliver smoother, smarter operations across the nation. Service Delivery Manager - What you'll do: Manage incident and service escalations, ensuring SLA and KPI adherence Conduct daily reviews of closed incidents and root cause analysis of SLA failures Maintain accurate, up-to-date service documentation Create and deliver customer SLA performance reports More ❯

a 24/7 world. Join us to help deliver smoother, smarter operations across the nation. Service Delivery Manager - What you'll do: Manage incident and service escalations, ensuring SLA and KPI adherence Conduct daily reviews of closed incidents and root cause analysis of SLA failures Maintain accurate, up-to-date service documentation Create and deliver customer SLA performance reports More ❯

administration. To be our Service Desk Engineer, you will be able to communicate effectively with the customer and manage technical queries in line with Littlefish standards and customer specific SLA's. What are we looking for in the successful candidate? Previous experience within a 1st and 2nd line IT service desk or similar technical role Previous experience using ITSM case More ❯