1 to 25 of 248 SLA Jobs in the UK excluding London

with experience in incident, change, and problem management processes. Proficiency in Power BI, with the ability to build dashboards that visualise deployment metrics, cloud cost trends, incident volumes, and SLA performance, using DAX and Power Query for data modeling. On-Call Support - Provide on-call support outside of standard working hours as and when required to ensure continuity of service More ❯

s Joiners, Movers, and Leavers (JML) process. You will provide essential administrative and coordination support to ensure that the department runs efficiently performing duties such as team scheduling, reporting, SLA monitoring, documentation, IT procurement, stakeholder management, along with looking at continuous improvement activities. This role would suit someone with a background in Administration, Service Delivery, IT Operations, IT Coordination, Executive More ❯

a positive and high-performance culture. Manage daily workloads, monitor ticket queues, and ensure appropriate coverage across shifts. Oversee the logging, categorization, and resolution of incidents and requests, ensuring SLA compliance. Act as the primary escalation point for unresolved or critical 1st Line issues. Monitor and manage ticket queues to ensure timely and consistent customer support. Maintain accurate and detailed More ❯

will be doing: Act as the first line of support for IT queries, incidents, and requests via phone, email, and ticketing system. Log, prioritise, and categorise tickets accurately, ensuring SLA targets are met. Provide first-time fixes wherever possible, escalating to specialist internal departments when necessary. Troubleshoot and support hardware, software, networking, and user access issues. Administer user accounts, permissions More ❯

will be doing: Act as the first line of support for IT queries, incidents, and requests via phone, email, and ticketing system. Log, prioritise, and categorise tickets accurately, ensuring SLA targets are met. Provide first-time fixes wherever possible, escalating to specialist internal departments when necessary. Troubleshoot and support hardware, software, networking, and user access issues. Administer user accounts, permissions More ❯

reporting, and build long-term relationships by understanding client goals, challenges, and success metrics. Confidently handle conversations up to C-level. Drive data-driven reporting : Monitor and report on SLA metrics, create service reports, and support licensing, capacity, and availability planning. Transparency is key. Champion process improvement : Identify root causes, streamline workflows, and introduce innovations that enhance client outcomes. Collaborate More ❯

an advantage Providing support, including procedural documentation and relevant reports Supporting the roll-out of new applications and setting up new user accounts/passwords etc. • Responding within agreed SLA’s to call-outs Prioritising and managing a range of open cases at any one time. Establish working relationships with customers and suppliers Person Specification You will be self-motivated More ❯

and troubleshoot complex problems to identify effective solutions. Monitor and manage ERP incidents, ensuring timely resolution and clear communication with customers. Escalate high-priority incidents and non-conformance with SLA as needed. Provide guidance and assistance to end-users on system functionality, processes, and best practices. Effectively manage and prioritise the outstanding call list. Proactively monitor and update assigned incidents More ❯

Architectto ensure that appropriate technical resources are trained and then aligned to work streams, toensure a seamless and consistent delivery of cyber security services to agreed Service Level Agreements (SLA's) and technical standards. The post holder will require "hands on" technical skills on a wide range of technologies to support the team in providing cyber security services. The post More ❯

this system, there is no opportunity for remote working and the support team work flexibly to maintain a constant presence during working hours. There are no out-of-hours SLA's associated with this system. Skills Required: Management Azure DevOps environment and infrastructure Virtual and physical servers (Windows and Linux) and administration of VMware vSphere environment Knowledge DevOps concepts and More ❯

implementation of service improvement initiatives and process enhancements. Maintain accurate records of hardware and software assets, ensuring effective inventory control Liaise with third-party suppliers and vendors to ensure SLA adherence and timely issue resolution. Assist with the introduction of new services and technologies into live support. Champion IT service best practices and contribute to evolving support standards and procedures. More ❯

to be on site 5 days a week at the client's site at Barrow-in Furness. Your role: Take ownership of 2nd line support responsibilities, resolving incidents within SLA and contributing to a target of fewer than 2% incidents per month. Complete assigned tasks within agreed timeframes, ensuring quality and consistency. Carry out NSR (Non-Standard Request) tasks within More ❯

you to be on site 5 days a week at the client's site at Barrow-inFurness. Your role: Take ownership of 2nd line support responsibilities, resolving incidents within SLA and contributing to a target of fewer than 2% incidents per month. Complete assigned tasks within agreed timeframes, ensuring quality and consistency. Carry out NSR (Non-Standard Request) tasks within More ❯

V, SRM vSAN, VCF, Tanzu Aria Suite (vRealize) PowerCLI, vRO, Terraform Networking fundamentals Microsoft Azure, SCCM, Intune SQL Server, AD, ADFS Windows Server, Hyper-V Azure AD, Debugging Tools SLA & escalation management Linux RHEL, CentOS, Ubuntu Bash, Python, Ansible Docker, Kubernetes Systemd, YUM/APT CI/CD familiarity Desirable Skills & Growth Potential We know great engineers arent built from More ❯

Microsoft Azure and cloud migration projects Knowledge of backup solutions (e.g., Acronis) Experience with email migration tools Key Responsibilities: Respond to customer calls and support tickets, resolving issues within SLA Provide remote and occasional on-site support for installations and fault resolution Maintain clear communication with clients regarding ticket progress Escalate critical issues appropriately and liaise with suppliers when needed More ❯

solving complex challenges while supporting others to grow, this could be your next step. You will: Leadership & Delivery: Manage a small team of engineers, oversee work allocation, and ensure SLA/KPI targets are met. Technical Expertise: Act as a senior escalation point, approve high-risk changes, and contribute to technical projects and onboarding. Automation & Innovation: Identify opportunities to streamline More ❯

environments. This role is ideal for someone with strong troubleshooting skills, proven MSP experience, and a proactive, customer-focused approach. Key Responsibilities Resolve incidents escalated from 1st Line within SLA targets. Support and administer telecoms platforms (Gamma Horizon, Giacom, SIP Trunk Call Manager). Manage telecoms tasks such as call diverts, number changes, and diagnostics. Liaise with third-party providers More ❯

the organisation's devices, desktops and applications. You'll ensure that our IT support tickets are resolved as efficiently and effectively as possible. Working within operating & service level agreements (SLA) and utilise service desk tools (ITSM system, knowledge system, monitoring etc) to ensure all interactions are accurately logged, prioritised, categorised and resolved. This role will provide support for end user More ❯

This role oversees the IT Service Desk, ensuring high-quality support, system reliability, and continuous improvement across the business. Key Responsibilities* Manage and develop the IT Support team, ensuring SLA and service standards are consistently met. * Act as the escalation point for complex technical issues and incidents. * Oversee IT infrastructure, hardware, and cloud platforms including Microsoft 365 and Azure AD. More ❯

support to all staff. Office, whilst also providing remote support alongside the rest of the Service Desk team in all other offices Diagnosing and troubleshooting incoming incidents within agreed SLA targets Providing general support and maintenance of all laptops and mobile devices Office 365 administration Maintaining the Software and Hardware inventories Assisting the IT department in any projects they are More ❯

framework standards Confidence and capability to deal and negotiate at all levels of an organisation Working and negotiating with system suppliers to agree and ensure the proper operation of SLA's Negotiating the procurement of IT goods and services Developing and delivering continuous improvement in service delivery, bettering outcomes for customers/users Customer focused and well organised Ability to More ❯

related field Certifications: ITIL Foundation Certification is required (minimum requirement); additional ITIL Intermediate or Expert-level certifications are preferred. Experience managing teams and third-party suppliers. Deep understanding of SLA, availability, and capacity principles Strong analytical and decision-making skills Familiarity with monitoring and reporting tools Advantageous but not essential Experience in health tech or critical service delivery Additional ITIL More ❯

for support excellence. When a situation needs more expertise, youll hand it over cleanly using our escalation process. Work closely with the broader IT team to maintain a 95% SLA, championing a right first time service philosophy. Work comfortably in a dynamic, fast-paced environment, while staying cool, efficient, and dependable. Prepare laptops, desktops, and mobile devices with precision, ready More ❯

checks Backup checks Event log checks Cluster Shared Volume/Shared Storage for Hypervisors SNMP Traps Technical Expertise: Monitor onsite helpdesk, ensuring ticket resolution quality and quantity is within SLA Resolve tickets at all levels (first through to third line) Set up and maintain complex physical and virtual Windows server environments Configure and troubleshoot basic network and switch management Install More ❯

checks Backup checks Event log checks Cluster Shared Volume/Shared Storage for Hypervisors SNMP Traps Technical Expertise: Monitor onsite helpdesk, ensuring ticket resolution quality and quantity is within SLA Resolve tickets at all levels (first through to third line) Set up and maintain complex physical and virtual Windows server environments Configure and troubleshoot basic network and switch management Install More ❯