1 to 25 of 253 SLA Jobs in the UK excluding London

activities. Support ERP, Quality, Laboratory and Manufacturing systems where applicable. IT Service Management Manage incidents, service requests, problems and changes using ITIL principles. Maintain SLA performance and perform root cause analysis for recurring issues. Maintain IT asset and configuration records. GxP Compliance and Validation Responsibilities Support validated and regulated computer ...

Supporting Microsoft 365, Active Directory Managing application configuration Troubleshooting application issues Managing incidents, service requests, problems and changes in line with ITIL principles. Maintaining SLA performance Maintaining accurate IT asset and configuration records. Ensuring incidents and changes are fully documented and appropriately managed. Providing a professional and customer-focused ...

Microsoft Azure DevOps Artifacts, Microsoft Azure DevOps Boards, Negotiation, Problem Solving, Procurement, Risk Management, Secure Software Development Lifecycle, Security by Design, Service Level Agreement (SLA), Simplifying Complex Information, SLA Compliance, SLA Management {+ 7 more ...

ability to engage effectively with both technical and non-technical stakeholders. Ability to manage multiple priorities while maintaining attention to detail and meeting SLA commitments. Technical Skills Experience with a number of the following technologies is highly desirable: Microsoft 365 Windows 11 Microsoft Exchange Online Microsoft Entra ID Microsoft Intune ...

time entries, dependencies and next actions Lead advanced diagnosis and resolution across infrastructure, Microsoft cloud, networking, security, backup/DR and telephony, prioritised to SLA and customer impact Provide clear and timely customer updates throughout complex incidents, Problems and engineering activity Own assigned Problem records, identify recurring incidents, complete Root ...

patch management. Experience supporting laptops, desktops, docks, monitors, printers, mobile devices and hardware diagnostics. Knowledge of incident, request, knowledge and problem management processes, including SLA adherence and escalation management. Experience using ServiceNow for ticket ownership, queue management and service delivery. Understanding of security controls including MFA, BitLocker, endpoint security ...

platform experience across Windows, macOS, and Linux (including Microsoft Entra ID, Intune, JAMF, Microsoft 365, and endpoint security tooling) Strong service management discipline including SLA ownership, ITSM process design, and experience operating a ticketing platform such as Jira Service Management or equivalent Track record of building metrics‐driven support operations ...

Monday to Friday. Shifts: Monday to Friday (37.5 hours) Job Description: Undertake incident and request tasks Possess 2nd line responsibility for resolving incidents to SLA Maintain incident per month target Be responsible for the completion of assigned works within allocated timeframes Undertake Project Tasks, supporting both internal and external Project ...

accountability, learning, and technical excellence What we expect of you 2-3 years of experience in a similar management role Experience in a similar SLA-driven support role Strong working knowledge of end‐user IT environments, typically including Windows OS, Active Directory, Group Policy, Microsoft 365, Networking fundamentals (DNS, DHCP ...

internal teams. Strong analytical, troubleshooting, and problem-solving abilities. Self-motivated with the ability to work independently and manage competing priorities. Experience working within SLA driven support environments. Strong organizational skills and attention to detail. Demonstrated ability to learn new technologies, systems, and processes quickly. Collaborative team player with ...

Directory, DNS, DHCP, permissions and Group Policy Supporting Microsoft 365, including Exchange, Teams, OneDrive, SharePoint and Entra ID Network and server troubleshooting Working on SLA-based technical support calls Writing and updating user and system documentation Remote project work undertaken by the Helpdesk Attending client sites as required to complete ...

working within professional services or other regulated environments. Experience consolidating and modernising complex technology estates. Familiarity with ITIL or similar service management frameworks, including SLA and KPI reporting. Experience managing software licensing, renewals, and vendor relationships. Relevant certifications such as Microsoft, Azure, Workday, Atlassian, ITIL, or project management qualifications. Experience ...

/2027 Work Schedule: Mon-Fri 09:00-17:30 Description: Undertake incident and request tasks Possess 2nd line responsibility for resolving incidents to SLA Maintain a 2% incident per month target Be responsible for the completion of assigned works within allocated timeframes Undertake Project Tasks, supporting both internal ...

issues from re-occurring. Provide occasional on-site support at customer sites to resolve incidents. Take responsibility and exceed company and customer OLA/SLA'sProvide administrative and technical support of managed service operations including involvement of weekend tasks. Create and maintain strong relationships with other business units. Ensure customers ...

with at least one year of hands-on IT support experience within a professional services setting. You will be confident working in a structured, SLA-driven environment and comfortable balancing competing priorities. Key attributes and experience include: Strong customer service skills across phone, face-to-face and digital channels ...

assignments, and access modifications across Microsoft tools. Technical Troubleshooting: Remotely diagnosing faults across Windows operating systems, desktop applications, hardware peripherals, and core networking protocols. SLA Compliance: Proactively managing individual queues to ensure all client requests meet target response and resolution times. Maintaining a high level of customer service when responding ...

complex NHS or comparable environment, including prioritisation, dependencies, risk and benefits. Understanding of resource and capacity planning to deliver services based around customer expectations, SLA’s and KPI’s. Understanding of the regional and national NHS landscape and experience working within it. Experience Significant experience of leading and line-managing ...

incident bridge calls, investigations, and recovery activities* Collaborate with technical leads to develop structured action plans, assigning clear ownership, timelines, and accountability to meet SLA targets* Provide matrix management across teams, processes, and third-party suppliers, proactively resolving conflict to maintain progress towards resolution* Take overall accountability for restoring service ...

cloud hosted and privately hosted environments. You will be self-motivated and be able to multitask in line with project plans and customer SLA’s. You must be comfortable speaking to customers and have very good written and oral communication skills. A high level of organisational ability is a must ...

service mapping capabilities, and governance controls. Ensure CMDB data accuracy, completeness and compliance. Build executive and operational dashboards using modern reporting tools. Develop KPI, SLA and performance reporting frameworks. Implement automated notifications, reporting schedules and exception management. Support continuous service improvement through analytic and automation. Essential Skills & Experience 3+ year ...

Mitigating infrastructure and operating system security vulnerabilities MS Office 365 platform support; SharePoint, OneDrive, Teams, Intune management Working within a ticket management system with SLA and KPI adherence Any certification or working experience supporting or implementing several of the infrastructure technologies listed below would be an advantage. Linux Server configuration ...

team (ILS, Training, application onboarding) to ensure continuous service delivery and development and a seamless customer experience Service Reporting Produce monthly reporting packs covering SLA performance, KPIs, backlog, trends, and risks Develop and maintain dashboards in relevant Service Management toolsets Support audit evidence gathering and compliance checks as required Continuous ...

suite level stakeholder management Good understand of M365 and associated licencing models Strong analytical problem-solving skills Confident communication Job responsibilities Manage SLA and tracking of service obligations and overall performance for your customers in accordance with the contract Work closely with Service Desk and other delivery teams to ensure ...

November 2026 Other suitable Skills & experience include:- Experience managing £1m+ budgets, leading teams, ITIL service management, stakeholder and supplier management, service improvement planning, SLA and KPI monitoring, risk management, major incident management, service continuity, operational reporting, UK GDPR and the Data Protection Act 2018. ...

delivery of infrastructure and cloud services to our clients. Operating from our Birmingham UK office, the team focuses on delivering high-quality, SLA-driven services enhanced through AIOps, automation, and data-driven insights. This is an opportunity to work in a dynamic, collaborative environment with access to continuous learning,cutting ...