76 to 100 of 109 Remote Service Delivery Manager Jobs

won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty high! We're looking for a Service Delivery Manager within the Digital Workspace pillar who will oversee the effective delivery of IT services across the Digital Workspace, the … and business teams to deliver reliable, value-driven services—using automation and Azure technologies to reduce risk and improve performance. As part of the Service Management community, you'll help shape shared processes, manage SLAs, oversee operational changes, and support ongoing service improvements across the Technology pillar. We … and written Strong time management and organisational skills Leadership and influencing skills, able to collaborate across technical and business teams Analytical mindset focused on service improvements and automation opportunities Passion for delivering business value through technology and service excellence Ability to manage multiple priorities and projects effectively Experience More ❯

won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty high! We're looking for a Service Delivery Manager within the Digital Workspace pillar who will oversee the effective delivery of IT services across the Digital Workspace, the … and business teams to deliver reliable, value-driven services-using automation and Azure technologies to reduce risk and improve performance. As part of the Service Management community, you'll help shape shared processes, manage SLAs, oversee operational changes, and support ongoing service improvements across the Technology pillar. We … and written Strong time management and organisational skills Leadership and influencing skills, able to collaborate across technical and business teams Analytical mindset focused on service improvements and automation opportunities Passion for delivering business value through technology and service excellence Ability to manage multiple priorities and projects effectively Experience More ❯

won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty high! We're looking for a Service Delivery Manager within the Digital Workspace pillar who will oversee the effective delivery of IT services across the Digital Workspace, the … and business teams to deliver reliable, value-driven services-using automation and Azure technologies to reduce risk and improve performance. As part of the Service Management community, you'll help shape shared processes, manage SLAs, oversee operational changes, and support ongoing service improvements across the Technology pillar. We … and written Strong time management and organisational skills Leadership and influencing skills, able to collaborate across technical and business teams Analytical mindset focused on service improvements and automation opportunities Passion for delivering business value through technology and service excellence Ability to manage multiple priorities and projects effectively Experience More ❯

We have an exciting opportunity for a Service Delivery Manager to join our well-established client. MFK Recruitment has successfully recruited 42 IT Professionals for this company over the past 5 years, with 31 still employed there. Hybrid working is available for the successful Service Delivery … highly ambitious and eager to welcome individuals who are keen to progress and succeed. Most of our candidates have advanced quickly in their careers! Service Delivery Manager - Job Purpose: This is a customer-facing role ensuring clients have a dedicated point of contact for ongoing service delivery. The SDM oversees all activities related to providing effective service to meet contractual obligations, acting as the main client contact throughout the service contract lifecycle. They must ensure all aspects of the contract are understood across relevant teams and address any service failures with appropriate More ❯

company that generates annual revenue of €5.8 billion in 2023. Job Description Are you a strategic and people-focused leader with a passion for service excellence? We’re looking for an experienced Service Delivery Manager to lead and evolve our live service operations across multiple … disciplines and geographies. Reporting to the Head of Cloud & Support Operations, you’ll be responsible for the day-to-day delivery of our services, managing a cross-functional team of approximately 50 full-time employees across Service Desk, Application Support, Operations, and Infrastructure. You’ll drive operational excellence … client satisfaction, team development, and continuous improvement—all while maintaining compliance, ensuring cost efficiency, and upholding service standards. What will the role involve? Leading, coaching, and developing a high-performing, geographically diverse team. Ensuring seamless service delivery, resource planning, and year-round operational continuity. Acting as a More ❯

Job Title: Service Delivery Manager (SDM) Location: Milton Keynes Reporting to: Head of Operations Job Purpose: Manage the client lifecycle experience, achieve operational metrics and create successful internal and external partnerships. To identify service delivery improvement initiatives which increase efficiency and enhance the client experience. … Experience: Using data and insight, the SDM will ensure that the overall customer experience for their customers is continually improving, particularly by managing the Service Improvement Plans (SIPs) for that customer. The SDM works to improve experience for specific customers who are allocated to them, rather than focusing on … the overall regional service. Customer Satisfaction and Customer Churn are the key metrics that the SDM cares about. Service Management: Work with the heads of departments to lead the delivery of all their customers’ services, ensuring alignment with agreed service levels and quality standards. Meet the customer More ❯

what they're going through. For too long, people in debt have borne the brunt of poor industry practices. Intimidating tactics, time-consuming customer service and a one-size-fits-all approach that overlooks the reasons anyone can fall into debt in the first place. Meanwhile, businesses suffer too. … helping millions of people move toward a more stable, debt-free future. In 2023, we were acquired by Intrum, Europe's biggest credit management service and have begun the next phase in our growth - expansion into 17 European markets over the next two years. The Role - Service Delivery Manager At Ophelos, we are on a mission to help people become debt-free and ensure organizations get paid back, all while leveraging cutting-edge AI and a customer-first approach. We are growing rapidly and expanding our services across 17 European countries. As part of our journey More ❯

We are seeking an experienced and dynamic Service Delivery Manager (known internally as an Operations Manager) to join our team in Stoke. This role is offered as office based. Regular travel will be required throughout the area. The role is full time working 37.5 hours per … Cycle to work scheme and season ticket loans. Career Development : Ongoing training and support with opportunities for career progression. About the role: As a Service Delivery Manager, you will be leading several services working to support victims across Staffordshire and Stoke-on-Trent. Currently these include the … Staffordshire Victim Gateway, Harmony ASB and Mediation service and the Restorative Justice service. You will ensure the provision of these high-quality services, maintain effective relationships with key stakeholders, and work alongside the Area Manager to promote and develop our victim services in the area. You will: Lead More ❯

Service Planning & Delivery Manager Service Planning & Delivery Manager Apply locations Ascot Drive Derby Location: Derby with Hybrid working options Company: Arriva Road Transport Services (ARTS) Salary: £28,325 + on call About Us: At Arriva Road Transport Services, part of Arriva UK Trains, we … and high-quality taxi, bus or coach suppliers. Liaise with internal and external customers, attending meetings to ensure smooth operations. Analyse Data to optimize service delivery and react to any changes in train schedules effectively. Maintain Our Taxi Database, coordinating bookings and managing relationships with reliable operators. Seek More ❯

you're just starting your career or looking to progress as an industry professional, Node4 has a place for you. About the role The Service Delivery Manager is responsible for developing and maintaining strong client relationships to ensure client satisfaction. You will oversee various ITIL-related and … client relationship duties, managing multiple client accounts. You will work closely with the Account Manager and the wider Node4 team to deliver 'Exceptional Service as a Standard'. This role involves coordinating across departments to deliver exceptional service for new and existing clients. You will act as … the main point of contact for service delivery issues related to your assigned accounts. What will you bring? Qualifications: English & Maths GCSE, grade C or above (or equivalent). ITIL qualifications. Security Clearance (desired depending on account). Experience as a Service Delivery Manager or More ❯

working from eight offices across the world (London, New York, Los Angeles, Miami, Kansas City, Paris, Bern and Melbourne) who work cross-region to service our expanding international client base. See here for some examples of our work. Role Profile: This role will be part of our global Technology … Operations team, and based in our London office. As a Service Delivery Manager you will play a vital role in ensuring colleagues and clients get the best possible Technology experience by applying ITSM knowledge and good practice while influencing the technical teams to remain customer and service focused. This role is an excellent opportunity to further build on your Service Management experience, where you'll be able to shape the service strategy for internal Workplace Technology, taking ownership of incident and problem management, driving proactive support, fostering a culture of continual improvement and managing More ❯

working from eight offices across the world (London, New York, Los Angeles, Miami, Kansas City, Paris, Bern and Melbourne) who work cross-region to service our expanding international client base. See here for some examples of our work. Role Profile: This role will be part of our global Technology … Operations team, and based in our London office. As a Service Delivery Manager you will play a vital role in ensuring colleagues and clients get the best possible Technology experience by applying ITSM knowledge and good practice while influencing the technical teams to remain customer and service focused. This role is an excellent opportunity to further build on your Service Management experience, where you'll be able to shape the service strategy for internal Workplace Technology, taking ownership of incident and problem management, driving proactive support, fostering a culture of continual improvement and managing More ❯

As a Service Delivery Manager, you'll play a key role in ensuring the effective delivery of infrastructure Managed Services to our clients. You'll be responsible for managing contract and financial obligations, maintaining client satisfaction, and driving continuous improvement. This is an exciting opportunity to … work with a global delivery account in a first-generation outsourcing environment, enabling transformational change and the rollout of best practices. Hybrid working : The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a … nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service) Your role Build and maintain strong relationships with clients, acting as a trusted point of contact for service delivery and escalation. Implement More ❯

Role: Service Delivery Manager – Central Systems – FTC 18 months Location: Greenbridge At WHSmith, we create opportunities for people to reach their potential. Value our people, customer focus, accountability, and drive for results are integral to the business. What you will be doing: Drives 3rd party service delivery through ensuring SLA’s are met and issues swiftly resolved Ensures 3rd party & internal service providers are proactive, effective and meet WHS needs Manages problems, prioritises incidents/requirements to resolution and escalates as needed Ensures major incident management process is implemented correctly and meets KPIs … Undertakes root cause analysis where problems exist and works to rectify Identifies and manages continuous service improvement Works with key user representatives and development project teams to agree effective systems support for the relevant business processes within the third party contract Participates in service review meetings with stakeholders More ❯

drives continuous learning and innovation for our customers. Why should you be part of our success story? As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring … while building expertise that makes you a sought-after leader in the transformation of global work. The role in a nutshell: As the Payroll Service Delivery Manager, you will manage client relationships, ensuring exceptional service and support while identifying growth opportunities. You'll oversee client portfolios … escalations or projects occur as committed Issues and requests are being managed according to committed timeframes Conduct monthly Operations Reviews Key Performance Indicator/Service Level Agreement Reporting Joint Escalation Matrices Arrange and facilitate Business Review Meetings (quarterly or semi-annually or annually) to establish deeper relationships Maintain recurring More ❯

drives continuous learning and innovation for our customers. Why should you be part of our success story? As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies - breaking down borders that have traditionally limited both hiring … while building expertise that makes you a sought-after leader in the transformation of global work. The role in a nutshell: As the Payroll Service Delivery Manager, you will manage client relationships, ensuring exceptional service and support while identifying growth opportunities. You'll oversee client portfolios … escalations or projects occur as committed Issues and requests are being managed according to committed timeframes Conduct monthly Operations Reviews Key Performance Indicator/Service Level Agreement Reporting Joint Escalation Matrices Arrange and facilitate Business Review Meetings (quarterly or semi-annually or annually) to establish deeper relationships Maintain recurring More ❯

technical parts of travel, and we’re looking for the best thinkers to help us do it. We’re hiring right now for a Manager Service Delivery! Search for #Travelport on LinkedIn and hear from our amazing team. How you’ll make an impact: We are looking … for you to take on Delivery Management for the ECS Financial Business Systems Portfolio, and drive user confidence and engagement. This role involves managing the day-to-day delivery of key Finance solutions and driving the evolution of these services to meet evolving business needs. The ideal candidate … Acting as the Functional Lead, and SME for Oracle EBS and EPM Fusion Leading stakeholder engagement within the global Finance team. Leading the offshore delivery team Working closely with Managed Service Providers and various internal technology services. Ensuring delivery of Finance solutions software, including Procurement, Accounts Payable More ❯

Service Delivery Manager Apply before 11:55 pm on Tuesday 24th June 2025 Location : Manchester Salary : £52,082 - £61,084 + benefits (including a Civil Service Pension with an employer contribution of 28.97%) Contract type : Fixed term We lead the Government's work on the future … will be based in Greater Manchester, but an exact location has yet to be determined. Job Description Responsibilities include: Overseeing the successful live operational delivery of the Independent Football Regulators digital products and services. Managing service-related risks and escalations where required. Providing high quality support functions to … a diverse stakeholder network, including 1st line support for service inquiries and escalations. Supplier relationship and contract management, ensuring that a high quality of service is provided by all suppliers, in accordance with agreed KPIs and SLAs. Leading the change management and transition activities, associated with the delivery More ❯

Resilient, Customer-Focused Leadership with a Human Touch? Are you ready to play a key role in an exciting turnaround within a thriving customer service function? At Thames Water, we’re seeking a hands-on, results-drivenCustomer Service Delivery Manager—someone who leads with credibility, empathy … and influence. You’ll inspire through action and support your team through collaboration, not control. In this role, you’ll oversee our Billing Customer Service operations across multiple channels, including voice, email, webchat, WhatsApp, and social media. What you’ll be doing as a Customer Service Delivery Manager You’ll play a pivotal role in continuing the success of our established, high-performing team of over 300 FTEs. This isn’t about starting from scratch—it’s about nurturing what’s working, empowering our people, and elevating our performance to the next level. This role More ❯

With a continued record of growth and stability, we're on the constant lookout for fresh talent to join our expanding teams. As the Service Delivery Manager you will be responsible for delivering market leading service to UHCG's members and managing associated vendor relationships specifically … you'll also discover the career opportunities you'd expect from an industry leader. Primary Responsibilities: Lead and be responsible for end-to-end service delivery Lead and be responsible for the onboarding of network partners and vendors and ongoing management of assigned partners Partner with cross-functional … client management, underwriting, claims operations, account implementation, finance, IT, marketing, communication) to project manage, ask critical questions, and provide decision-making framework to enable service delivery Perform as a functional bridge amongst external vendors as well as internal stakeholders Strategically develop and streamline vendor processes in coordination with More ❯

loved brand with a range of driver services much wider than most people realise. We have an enviable set of data assets from breakdown, service, repair, insurance, telematics, digital interactions, car dealers, and driving school! If that's not enough, we're focused on making Data our new Superpower … of a team that is driving meaningful change for our customers, colleagues, and shareholders. This is the job We are looking for a Data Service Delivery Manager to lead and support our data engineering operations. You will be instrumental in ensuring the performance, reliability, and continuous improvement … our ambition to make data our superpower. Please note this is a 9-month fixed term contract. What will I be doing? Manage data service performance, including SLAs and service reviews. Build strong relationships with business stakeholders to ensure effective communication and service alignment. Lead incident and More ❯

loved brand with a range of driver services much wider than most people realise. We have an enviable set of data assets from breakdown, service, repair, insurance, telematics, digital interactions, car dealers, and driving school! If that's not enough, we're focused on making Data our new Superpower … of a team that is driving meaningful change for our customers, colleagues, and shareholders. This is the job We are looking for a Data Service Delivery Manager to lead and support our data engineering operations. You will be instrumental in ensuring the performance, reliability, and continuous improvement … our ambition to make data our superpower. Please note this is a 9-month fixed term contract. What will I be doing? Manage data service performance, including SLAs and service reviews. Build strong relationships with business stakeholders to ensure effective communication and service alignment. Lead incident and More ❯

Service Delivery Manager Outside IR35. A leading multi-disciplinary engineering services provider require an ITIL and ServiceNow focused SDM to lead the implementation of processes and service desk integration across the group of companies.The company is committed to delivering sustainable infrastructure solutions across multiple sectors including … transport, or large-scale enterprise IT environment would be advantageous. The contract opportunity offers the chance to play a vital role in shaping IT service operations within an extremely interesting, constantly growing and rapidly evolving organisation. Role responsibilities: Assist in the implementation of ITIL-aligned processes Support the integration … of multiple service desks into a centralised support team Ensure seamless service transition and operational efficiency Provide expertise in ServiceNow configuration and optimisation Work collaboratively with the existing Service Desk Manager to implement changes and processes Experienced needed: Proven experience in ITIL frameworks and ServiceNow platforms More ❯

working with key stakeholders, including Scottish Government and local NHS boards. The Post: We are seeking to appoint a highly motivated and dynamic Senior Service Delivery Manager to drive the work of the Vaccination and Immunisation Division. The post-holder will work closely with clinical, scientific, and … analytical staff as part of the Vaccination and Immunisation Division to contribute to the safe and effective delivery of Scotland's vaccination programmes. You will also work with a range of policy makers, public health/health protection service providers and other stakeholders across Scotland and beyond. The … challenging and politicised environment. You should be educated to degree level or equivalent, with significant levels of work experience in a related, and preferable service delivery, environment. Service and/or direct project management experience and experience of working within health services would be an advantage. An More ❯

you a world of potential Computershare has an exciting opportunity for a passionate, driven and enthusiastic individual to join our team as an IT Service Delivery Manager. Computershare is going through a time of growth and transformation, and this is your opportunity to jump in and get involved. … A role you will love We’re seeking a motivated and enthusiastic individual who has a passion to improve processes. As an IT Service Delivery Manager, you will play a key role in developing excellent working relationships with key stakeholders and business users, driving the brand of … Global IT Service Management. The role provides great exposure to the global business. You will have the opportunity to work with different departments, allowing you to really understand Computershare and what each business unit does. You’ll also have the chance to work alongside senior leadership. Other key responsibilities More ❯