Goole, East Riding, North East, United Kingdom Hybrid / WFH Options
Tunstall Healthcare (UK) Ltd
We are currently recruiting a ServiceDeskAnalyst to join our team. You'll be responsible for actively monitoring, reviewing, escalating, and diligently pursuing outstanding ServiceDesk tickets. Your goal is to ensure swift responses and resolutions within agreed-upon service levels, all whilst … . This role will involve occasional travel to other Tunstall sites (across the UK) What will you be doing in this role? As a ServiceDeskAnalyst at Tunstall, you will provide IT technical support to the Tunstall global business, performing Level 1 IT end-user support … duties for services defined in Tunstall IT Service Catalogue. What we offer: Ability to help shape and influence the success of Tunstall Group Competitive salary Hybrid working 25 days holiday + bank holidays Contributory pension Perks and benefits that include things like: free eye tests, retail discounts, subsidised canteen more »
Reading, Berkshire, South East, United Kingdom Hybrid / WFH Options
Proactive Appointments Limited
ServiceDeskAnalyst Our client is looking for an experienced ServiceDeskAnalyst to join their team based near Reading on a permanent basis. You will be rewarded with a good salary, as well as a brilliant benefits package including annual leave, pension scheme … scheme, training and development, funding for personal qualifications and many, many more perks! You will provide first line IT support as part of the ServiceDesk team and you will be responsible for triaging and assigning support calls for the wider IT team as well as providing first …/laptops. Face to face and telephone support for users across the group is also required for a range of hardware and software issues. ServiceDeskAnalyst – Key Skills: Technical experience with systems networking, databases, and user support Experience providing support with Microsoft operating systems and Office more »
Cardiff, South Glamorgan, United Kingdom Hybrid / WFH Options
Additional Resources
ServiceDeskAnalyst (1st & 2nd Line) Location: Cardiff, South Glamorgan (Hybrid) Salary: £25,00 - £25,700 + Excellent Benefits Permanent, Monday - Friday, 9am - 5pm (Occasional Travel) Our client is a prominent UK based charity, seeking a ServiceDeskAnalyst to join their established team. … The Role: As a ServiceDeskAnalyst, you will be responsible for providing 1st and 2nd line support including application support to circa 1200 staff nationally in an ITIL based environment. You are expected to manage a high volume of approximately 35-40 tickets per day. Duties … Over IP telephony solutions, with a focus on supporting Skype for Business. Requirements: Previous experience working in a similar role. Possess 1st & 2nd line ServiceDesk experience. Experience working in an ITIL aligned enterprise environment. Familiarity with IT Service Management tools i.e. ticket logging software, Microsoft System more »
Reigate, Surrey, South East, United Kingdom Hybrid / WFH Options
Insight Recruitment Group
Job Title:ServiceDeskAnalyst Salary:£25,000 - £27,000 Location: Reigate Job Type: Full-Time(HYBRID ROLE) Do you want to work a 4.5 day week with every Friday afternoon off, and hybrid with 2 days in the office? Are you a dedicated and customer-focused … in a dynamic and innovative software company based in London, we want to hear from you. Why You'll Love This Role as aService DeskAnalyst: Cutting-Edge Tech:You'll be at the forefront of technology and telecommunications, assisting clients with state-of-the-art telephony software. … role. Career Growth: Be part of a company that values your growth, encourages your development, and offers opportunities for advancement. Key Responsibilities: As a ServiceDeskAnalyst, you'll: Provide expert telephony support to clients via various communication channels, including phone, email, and live chat. Diagnose and more »
Milton Keynes, England, United Kingdom Hybrid / WFH Options
Issured Limited
ServiceDeskAnalyst Location: Milton Keynes, UK with an opportunity to work from home. Salary: £22000 - £25000 per annum + Bonus UK passport/Settled status/ILR status holder is required as you will undergo UK Security Check clearance for this role. Issured, an award-winning … business transformation consultancy and developer of secure IT solutions are looking for a ServiceDesk Analyst. As a ServiceDeskAnalyst, you will report to the Service Delivery Manager. You will exhibit a clear and friendly customer focus and demonstrate excellent communication skills. You … will establish productive working relationships with internal staff, clients, and suppliers to ensure the very best service is provided to all parties. Attention to detail and compliance with Issured's policies and procedures are essential. What will you be doing? Responding to inbound technical service requests over the more »
Birmingham, England, United Kingdom Hybrid / WFH Options
THOMAX
Canada, Singapore, and New Zealand. This is your opportunity to be a part of a global success story. We are actively seeking an experienced ServiceDeskAnalyst - Application Support in England who can join our global ServiceDesk team to provide top tier service to our clients. This role will be working from home and reports into the ServiceDesk Lead, and would work very closely with our customers, product development and Implementation teams across the globe. You are required to be based in Birmingham Area. Why us? As part of … prioritize, and provide technical support for incoming requests made via telephone, email and through user request portals, Create, update, follow-up, and close out service requests in accordance with published SLAs, Ability to use judgement to determine when escalating calls and high impact incidents is required and follow up more »
Cambridge, Cambridgeshire, East Anglia, United Kingdom Hybrid / WFH Options
Deerfoot I.T. Resources Limited
ServiceDeskAnalyst Hybrid with 2x days each week in the Cambridge office, 1x day each week in the London office and 2x days working from home. Travel to London will be expensed. Circa £27,000 - £30,000 Permanent We are currently assisting a prestigious client with … their search for a ServiceDesk Analyst. A successful candidate will provide the first contact point in the IT department for all IT-based queries and issues. You will resolve issues at the first point of contact or allocate as appropriate. You'll also support desktop technologies and … maintain incident records using the Help Desk system. This position is operated on a hybrid basis, with the main office being in Cambridge and one day each week in our client's London office. To give you an idea of how this flexible role would look and feel, here more »
Neath, Neath Port Talbot, Wales, United Kingdom Hybrid / WFH Options
Marston Holdings Ltd
ServiceDeskAnalyst Marston Holdings are continually expanding, and part of our growth is our Technology side of the business where we have attained Videalert and Vortex. Together we are the UK's leading supplier of intelligent traffic enforcement and management solutions and leading provider of smart … globally. We drive real environmental change by leveraging the power of real-time data with cleantech technologies. We have an exciting opportunity for a ServiceDeskAnalyst to join our team in Neath on a full time, permanent basis. 37.5 hours to be worked on a rotational … analysts are the first point of contact for customer support requirements and will be dealing with alerts from our monitoring systems. Working with the ServiceDesk Team Leader and wider support team to ensure any recurring technical issues are addressed, and any training or documentation requirements are identified more »
ServiceDeskAnalyst Marston Holdings are continually expanding, and part of our growth is our Technology side of the business where we have attained Videalert and Vortex. Together we are the UK’s leading supplier of intelligent traffic enforcement and management solutions and leading provider of smart … globally. We drive real environmental change by leveraging the power of real-time data with cleantech technologies. We have an exciting opportunity for a ServiceDeskAnalyst to join our team in Neath on a full time, permanent basis. 37.5 hours to be worked on a rotational … analysts are the first point of contact for customer support requirements and will be dealing with alerts from our monitoring systems. Working with the ServiceDesk Team Leader and wider support team to ensure any recurring technical issues are addressed, and any training or documentation requirements are identified more »
Belfast Metropolitan Area, United Kingdom Hybrid / WFH Options
Hayward Hawk
Role Overview As a ServiceDeskAnalyst, you will be the first point of contact for clients, providing critical support and ensuring the smooth operation of services. This role is pivotal in maintaining client satisfaction and operational efficiency. The ideal candidate will have previous experience in a … servicedesk role within an enterprise environment, excellent problem-solving skills, and a proactive approach to customer service. Key Responsibilities Provide first-level support for all IT-related issues and service requests. Diagnose and resolve technical issues, escalating to higher support tiers when necessary. Manage and document … all service requests and incidents using IT Service Management (ITSM) tools. Ensure timely and effective communication with clients, keeping them informed of progress and any changes. Collaborate with other IT teams to identify and implement solutions to recurring issues. Maintain and update technical documentation and knowledge base articles. more »
Widnes, Cheshire, North West, United Kingdom Hybrid / WFH Options
Suttons Group
Job Opportunity: ICT ServiceDeskAnalyst at Suttons International Location: Hemel Hempstead (Hybrid) Salary: CIRCA £24k ? Suttons International are a long standing and successful global logistics provider and we have an exciting opportunity for an ICT ServiceDeskAnalyst to join our fabulous team … in Hemel Hempstead! The Role As an ICT ServiceDeskAnalyst you will provide incident and request resolution to ensure that personnel throughout the organisation can access and utilise the software and resources they need to conduct their daily activities. Key Accountabilities Provide expert 1st line Incident … all stages Ensure Tickets escalated to more senior Resolver Groups are correctly documented and investigated beforehand Work with internal Resolver Groups to ensure excellent service at all times Liaise with external support providers through to resolution Ensure ServiceDesk Tickets are managed within SLAs Provide site visits more »
Cambridge, Cambridgeshire, East Anglia, United Kingdom Hybrid / WFH Options
Arcus Global
ServiceDeskAnalyst £27,000 + Benefits, Hybrid: Cambridge/home based About Arcus Arcus is a fast growing and successful GovTech company. We are dynamic and forward thinking, with great ambition. At Arcus, you will have the chance to share your knowledge and make your presence … is to provide 1st line support to customers using our products as well as ensuring timely resolution of requests in line with a published Service Level Agreement (SLA). You will aim to maintain a high level of customer satisfaction upon receipt of incidents & raised tickets. You will become … an integral member of the ServiceDesk team keeping the Customer Service Manager updated on escalation of incidents where necessary and promote the ServiceDesk to provide customers with a one-stop service support solution. Key Responsibilities: Provide support to customers via ticket system more »
ServiceDeskAnalyst – Financial Technology Leader in London - £30,000 - £35,000 Harrington Starr are excited to be working on a brand-new ServiceDeskAnalyst opening in London for a Financial Services Technology Leader. Our client is a major player in the FX … experience in similar role, ideally providing support in a corporate environment. Solid knowledge of Office 365, Azure AD, Windows and Linux environments. Experience of servicedesk system such as Service Now or similar. Excellent troubleshooting skills. Experience building laptops/desktops. Knowledge of Operating systems and related more »
Brighton, East Sussex, South East, United Kingdom Hybrid / WFH Options
IT Recruitment Solutions Ltd
ServiceDeskAnalyst/Identity Access Management (IAM) Analyst required by a very established financial institution, with a long-standing reputation for excellence and a focus on culture and staff wellbeing. This IAM Analyst role will see you working the IT Access Management function, covering … working in an Identity and Access Management role using Microsoft Active Directory/Azure Entra, you will ideally have experience of: Working on a ServiceDesk or Help Desk, providing end-user support on Desktop technologies improving operational efficiency, service delivery and information management across all … Management Studio Excellent verbal oral and written communication skills, Ability to work under pressure to meet business critical deadlines and SLAs. In return this ServiceDesk/IAM Analyst will be joining a financial services company with half a decade's experience and strong customer loyalty. They more »
Leicester, Leicestershire, East Midlands, United Kingdom Hybrid / WFH Options
Proactive Appointments Limited
IT ServiceDeskAnalyst Leicester - Onsite with some hybrid working Shift rota £25,000 My client are looking for a talented ServiceDeskanalyst to join the team on a permanent basis The purpose of the role is to provide support and administration in … relation to all incidents raised with the ServiceDesk To be considered, you should have the following experience: In depth knowledge of MS Office 365 Windows 10 support ServiceNow incident management Active directory Due to the volume of applications received for positions, it will not be possible to more »
Cardiff, South Glamorgan, Wales, United Kingdom Hybrid / WFH Options
BUUK Infrastructure No 2 Limited
enabling our people to be the best ensuring they feel proud to be themselves and part of BUUK Infrastructure. We are looking for a ServiceDeskAnalyst who would like to help us reach our mission of making lasting connections with our customers to improve their lives. … As the ServiceDeskAnalyst your key responsibilities are Providing excellent customer service via in person support, over the telephone, email and the ITSM system. Maintaining the high standards required for BUUK internal service levels. Working in a front of house position offering in person … customer and technical services. Logging, investigating, resolving and/or managing incidents and service requests through to completion to a satisfactory customer resolution. Proactively manage communication for all Incident/Request statuses through to resolution. Collaborate with the wider IT team based in other locations via phone, email, or more »
Aberdeen, Aberdeenshire, Scotland, United Kingdom Hybrid / WFH Options
Reed Technology
The role - IT ServiceDeskAnalyst The salary - £23,000 - £25,000 The location - Aberdeen This role is on-site 5 days a week. Hybrid working is not an option for this role. I'm working with a fantastic organisation who are looking to add an IT … ServiceDeskAnalyst to their team to be the primary point of contact for all 1st line support queries. As part of the role the successful candidate will be responsible for taking ownership of technical issues for the organisations internal helpdesk, ensuring they see them through to … skills and build upon their knowledge to take on 2nd line responsibilities. Your day-to-day: You'll be responsible for the internal IT servicedesk, taking ownership of technical issues and troubleshooting them where possible. Escalating to senior IT engineers where required. Liaising in-person and remotely more »
Brighton, Sussex, United Kingdom Hybrid / WFH Options
IT Recruitment Solutions
ServiceDeskAnalyst/Identity Access Management (IAM) Analyst required by a very established financial institution, with a long-standing reputation for excellence and a focus on culture and staff wellbeing. This IAM Analyst role will see you working the IT Access Management function, covering … working in an Identity and Access Management role using Microsoft Active Directory/Azure Entra, you will ideally have experience of: Working on a ServiceDesk or Help Desk, providing end-user support on Desktop technologies improving operational efficiency, service delivery and information management across all … Management Studio Excellent verbal oral and written communication skills, Ability to work under pressure to meet business critical deadlines and SLAs. In return this ServiceDesk/IAM Analyst will be joining a financial services company with half a decade's experience and strong customer loyalty. They more »
Brighton, Brighton and Hove, East Sussex, United Kingdom Hybrid / WFH Options
IT Recruitment Solutions
ServiceDeskAnalyst/Identity Access Management (IAM) Analyst required by a very established financial institution, with a long-standing reputation for excellence and a focus on culture and staff wellbeing. This IAM Analyst role will see you working the IT Access Management function, covering … working in an Identity and Access Management role using Microsoft Active Directory/Azure Entra, you will ideally have experience of: Working on a ServiceDesk or Help Desk, providing end-user support on Desktop technologies improving operational efficiency, service delivery and information management across all … Management Studio Excellent verbal oral and written communication skills, Ability to work under pressure to meet business critical deadlines and SLAs. In return this ServiceDesk/IAM Analyst will be joining a financial services company with half a decade's experience and strong customer loyalty. They more »
Knutsford, Cheshire, North West, United Kingdom Hybrid / WFH Options
Senitor Associates Limited
Our client has an urgent requirement for a ServiceDeskAnalyst to join a skilled team of 8 on a 6-week remote contract. About You: The successful ServiceDeskAnalyst will need to have: 2-4 years of experience in a ServiceDesk/Support role. Extensive experience with Office 365 and creating new users. Experience with Azure and enrolling InTune users. Experience setting up OS into new hardware. Excellent communication and phone manner. Strong problem-solving and troubleshooting abilities. Great attention to detail. If you believe you would be more »
Worthing, West Sussex, South East, United Kingdom Hybrid / WFH Options
STK Recruitment
Job Title: IT ServiceDeskAnalyst Location: Hybrid Working 2 days per week from home, 3 days on site at Worthing, Sussex Salary: £25-28K, depending on experience Start date: ASAP Standard hours: Mon-Fri 40 hours per week, between 8am-6pm, 8 hours per day. … Company: We are assisting a progressive company who are searching for an IT ServiceDeskAnalyst/1st and 2nd Line Support Analyst who is comfortable supporting users with technical issues within an ITIL Framework. Main Duties: Liaise with customers via phone, remote sessions, video conferencing … appropriate Perform troubleshooting and fault diagnostics Perform basic IT system administration tasks and ensure end user documentation is up to date Provide excellent customer service at all times and offering empathy and patience to the users Take accountability and ownership for all assigned tickets Answer telephone calls in a more »
Worthing, Sussex, United Kingdom Hybrid / WFH Options
Confidential
Job Title: IT ServiceDeskAnalyst Location: Hybrid Working 2 days per week from home, 3 days on site at Worthing, Sussex Salary: £25-28K, depending on experience Start date: ASAP Standard hours: Mon-Fri 40 hours per week, between 8am-6pm, 8 hours per day. … Company: We are assisting a progressive company who are searching for an IT ServiceDeskAnalyst/1st and 2nd Line Support Analyst who is co... more »
Doncaster, South Yorkshire, Yorkshire, United Kingdom Hybrid / WFH Options
DFS Furniture Ltd
As our new IT ServiceDeskAnalyst, you will be working as a team in a fast paced environment providing excellent support to users of desktop, laptop, tablet and mobile devices, in a hybrid working environment. Working closely with IT technical colleagues you will support our business … handling how do I inquiries, through admin requests to being part of a team working on complex investigations, major incidents or preventing service outages. As the face of IT to many of our DFS Group colleagues, incidents and requests must be handled professionally adhering to our IT and company … doing Providingan excellent first point of contact within IT for all enquiries Record, prioritise, assign and manage all requests and incidents reported to the ServiceDesk Manage customer expectations and communications via telephone, email and face to face Escalate to other team members or other departments where appropriate more »
Cardiff, South Glamorgan, United Kingdom Hybrid / WFH Options
Hays Technology
Your new role As a ServiceDeskAnalyst you'll play a crucial role in assisting internal customers. Your responsibilities include providing 1st and 2nd line technical support, resolving incidents according to guidelines and Service Level Agreements, and supporting users with Victim Support procured computers. Additionally … you'll create and update Knowledge Base articles, User Guides, and FAQs to enhance self-service capabilities. Your active participation in team meetings, workshops, and IT projects will contribute to our overall success. If you're passionate about technology and helping others, this role is an excellent fit! What … you'll need to succeed Experience of working in 1st/2nd line ServiceDesk support role. Experience in an ITIL aligned enterprise environment. Microsoft Active Directory & Microsoft EntraID (Azure), managing computer and user accounts, groups and containers. End user hardware setup, configuration, troubleshooting and diagnostics. Specific familiarity more »
Farnborough, Hampshire, South East, United Kingdom Hybrid / WFH Options
Sopra Steria Limited
Are you a ServiceDeskAnalyst looking for a new and exciting opportunity? If so read on! I am looking to speak with candidates that have proven experience of working on a helpdesk in an IT environment, have a positive attitude towards teamwork and contribute to the … end to end on-premise cloud solution which will provide a platform for users to interact from various locations. What youll bring: Knowledge of Servicedesk systems and associated tools Proven experience working on a helpdesk in an IT environment 1st Line Support Experience Excellent organisational skills and … a demanding environment SC Clearance as a minimum, must be eligible for DV clearance It would be great if you had: Awareness of ITIL service management processes and practices Technical knowledge in a Cloud based platform Use of ITSM tools e.g. ServiceNow Microsoft MCP qualified DV Clearance Employment Type more »