1 to 25 of 31 Remote Ticket Management Jobs

large scale analytics as well as internal tooling and customer facing SaaS service. Position Overview: The Infrastructure Manager will oversee the day-to-day management of the core-infrastructure team (currently 5 headcount), ensuring the efficient provisioning, monitoring, maintenance, and troubleshooting of our mixed public and private cloud environment. … Design and implement improvements to existing infrastructure as well as new services. Evaluate the benefits of third-party managed solutions vs internal provision. Performance Management : Assess and improve the performance of core-infrastructure team members, fostering a culture of continuous development. Operations Management Process Management : Establish and … optimise processes that enable the team to independently handle routine tasks. Jira Service Desk : Operate an internal facing service desk ensuring triage and timely ticket management as well as evolving ticket types to streamline support requests. Out-of-Hours Support : Coordinate out-of-hours support activities, ensuring More ❯

Required: US Citizen, Top Secret Key Responsibilities: Support Microsoft Endpoint Configuration Manager and Intune administration and engineering, to include collection and query creation and management; application and package deployment; content distribution, management and troubleshooting, and custom report creation Organize and provide support in the sustainment of end-point … MS Project, Adobe Acrobat, etc. to desktops and remote devices. Managing service request work assignment queues within the ticketing system (ServiceNow). Lead problem management effort, identify and resolves technical problems related to software deployments Communicate effectively (in oral and written form) with a variety of audiences, work well … problem solving, diagnosis, and troubleshooting skills Work well under pressure with differing levels of leadership Exposure to other network monitoring systems and IT Service Management (i.e., Splunk or similar) Experience using ITIL Ticket Management System - ServiceNow or equivalent Proficient in Microsoft Office applications (Work, Excel, PowerPoint) Familiarity More ❯

system users experience minimal disruption and receive timely support to continue their critical operations. To do well in this role, familiarity with IT Service Management (ITSM) principles and a strong foundation in SAP ERP systems will be highly beneficial. You should be comfortable navigating ServiceNow, as it will be … the Defense Army Account within ITSM Troubleshoot and resolve technical issues Communicate effectively with end users to provide assistance and guidance Support with knowledge management, quality assurance, reporting insights, as needed Attains a minimum of 85.5% of working hours each day in an available state while logged into the … and logs customer problem/request/issues and ensures proper documentation as it relates to specialized field which may include Network Security, incident management, or similar technical related issues. Performs initial level of problem identification and attempts to resolve using provided knowledge articles when appropriate otherwise contacts senior More ❯

based onsite and providing hands-on assistance to other IT teams and users based remotely. General BAU tasks include but are not limited to, ticket management, hardware & software support, fault finding, troubleshooting, deployment, networking, and ensuring compliance with both internal and external security audits and accreditations. Good customer More ❯

based onsite and providing hands-on assistance to other IT teams and users based remotely. General BAU tasks include but are not limited to, ticket management, hardware & software support, fault finding, troubleshooting, deployment, networking, and ensuring compliance with both internal and external security audits and accreditations. Good customer More ❯

based onsite and providing hands-on assistance to other IT teams and users based remotely. General BAU tasks include but are not limited to, ticket management, hardware & software support, fault finding, troubleshooting, deployment, networking, and ensuring compliance with both internal and external security audits and accreditations. Good customer More ❯

based onsite and providing hands-on assistance to other IT teams and users based remotely. General BAU tasks include but are not limited to, ticket management, hardware & software support, fault finding, troubleshooting, deployment, networking, and ensuring compliance with both internal and external security audits and accreditations. Good customer More ❯

based onsite and providing hands-on assistance to other IT teams and users based remotely. General BAU tasks include but are not limited to, ticket management, hardware & software support, fault finding, troubleshooting, deployment, networking, and ensuring compliance with both internal and external security audits and accreditations. Good customer More ❯

based onsite and providing hands-on assistance to other IT teams and users based remotely. General BAU tasks include but are not limited to, ticket management, hardware & software support, fault finding, troubleshooting, deployment, networking, and ensuring compliance with both internal and external security audits and accreditations. Good customer More ❯

based onsite and providing hands-on assistance to other IT teams and users based remotely. General BAU tasks include but are not limited to, ticket management, hardware & software support, fault finding, troubleshooting, deployment, networking, and ensuring compliance with both internal and external security audits and accreditations. Good customer More ❯

based onsite and providing hands-on assistance to other IT teams and users based remotely. General BAU tasks include but are not limited to, ticket management, hardware & software support, fault finding, troubleshooting, deployment, networking, and ensuring compliance with both internal and external security audits and accreditations. Good customer More ❯

the Defense Army Account within ITSM Troubleshoot and resolve technical issues Communicate effectively with end users to provide assistance and guidance Support with knowledge management, quality assurance, reporting insights, as needed Attains a minimum of 85.5% of working hours each day in an available state while logged into the … and logs customer problem/request/issues and ensures proper documentation as it relates to specialized field which may include Network Security, incident management, or similar technical related issues. Performs initial level of problem identification and attempts to resolve using provided knowledge articles when appropriate otherwise contacts senior … and tracks incidents in area of specialty to ensure resolution occurs within the customer Service Level Agreement by documenting all troubleshooting efforts in problem ticket and makes prompt notification to responsible party for resolution in order to minimize the amount of time taken to resolve customer issues. Performs incident More ❯

a timely manner via phone, email, and the ticketing system. Troubleshoot and resolve common issues such as password resets, connectivity problems, and application support. Ticket Management: Accurately document, categorize, and prioritize incoming issues using the ticketing system. Escalate unresolved or complex issues to Tier 2 or Tier More ❯

role offers invaluable opportunities to learn from seasoned IT professionals and refine your technical skills. With solid knowledge in technical operations, you'll manage ticket queues against quality standards, proactively communicate status updates to clients, and escalate issues within the team as needed. At WTG, we hold customer success … Data protection Demonstrated troubleshooting, problem-solving, and analytical skills Excellent written and verbal communication and interpersonal skills Ability to track time and accurately capture ticket/task notes Ability to solve problems quickly Ability to follow and document processes Work collaboratively and in partnership with customers, colleagues, and multiple … is not readily available. Respond to service requests/tickets (Email, phone, etc.) in a timely manner, adhering to WTG's SLOs and SLAs. Ticket management responsibilities include change requests, integration, support/troubleshooting, upgrades. Open and escalate support tickets with OEMs/vendors (Dell, VMware, HPE, Cisco More ❯

related to hardware, software, network connectivity, and application services to a wide variety of external customers. Manage and own incident tickets via our Autotask ticket management system, providing customer updates to agreed timeframes. Resolve incidents to stringent customer-defined SLAs, escalating tickets where required to ensure SLAs are … first-time fix resolution times. Communicate clearly, effectively, and in a timely manner with all customers. Create and maintain accurate documentation within the centralized management database. Provide any on-site support to resolve customer service outages as required to meet SLAs. Continue to develop technical knowledge and skillset through More ❯

grow, and ready to mentor others while contributing to a dynamic and supportive team. Responsibilities Key responsibilities of the role include: Network Monitoring & Incident Management: Monitor Nomios customer network infrastructures (routers, switches, firewalls, servers) using various NOC tools Identify, troubleshoot, and resolve network issues affecting service availability, performance, and … notifications to ensure incidents are resolved promptly within defined SLAs Escalate unresolved issues to the appropriate technical teams, vendors, or third parties as needed Ticket Management: Manage and track incidents, problems, and change requests using the ticketing system (e.g., Salesforce, ServiceNow, NetAdmin, JIRA, or Remedy) Ensure all tickets … network testing, and troubleshooting for any detected or reported incidents Perform root cause analysis for recurring network issues and recommend improvements or solutions Change Management & Maintenance: Participate in scheduled maintenance windows, supporting planned network changes and upgrades Ensure all changes adhere to the change management process and do More ❯

manage support tickets to completion via our ITSM system Update client information on our CRM system (Salesforce - Service Cloud) Prepare for and deliver weekly ticket calls and provide updated ticket lists, liaising directly with clients Adhere to the internal and external support SLA’s Escalate client tickets when … required Engage with client to deliver real insight & added value through case and ticket management The Person You'll have around a years experience supporting a software product in another environment Excellent communication and interpersonal skills - a confident speaker ability to translate technical terms to non technical people More ❯

HMH is seeking an ITSM Services Specialist to build and support ITSM process workflows in our Incident Management system (Freshservice) and to provide IT support for the end users at our Kintore site in Aberdeenshire, Scotland, UK. Additionally, provide remote support to 2,100+ employees in 30+ locations across … Freshservice · Write API scripts to connect data sources, such as MS Intune and Entra, with Freshservice · Create and manage workflows to facilitate security group management, software requests, user onboarding/offboarding, and request fulfillment. · Through Problem Management analysis, develop proactive workflow solutions to automate repetitive tasks within the … and update support workflows (knowledge) in a dynamic environment · Follow a common set of practices and principles for the support team with regards to ticket management, knowledge ownership, customer escalation, and major incident management. · Embody a colleague-centric culture of trust, communication, and support Qualifications · Strong, hands-on More ❯

HMH is seeking an ITSM Services Specialist to build and support ITSM process workflows in our Incident Management system (Freshservice) and to provide IT support for the end users at our Kintore site in Aberdeenshire, Scotland, UK. Additionally, provide remote support to 2,100+ employees in 30+ locations across … Freshservice · Write API scripts to connect data sources, such as MS Intune and Entra, with Freshservice · Create and manage workflows to facilitate security group management, software requests, user onboarding/offboarding, and request fulfillment. · Through Problem Management analysis, develop proactive workflow solutions to automate repetitive tasks within the … and update support workflows (knowledge) in a dynamic environment · Follow a common set of practices and principles for the support team with regards to ticket management, knowledge ownership, customer escalation, and major incident management. · Embody a colleague-centric culture of trust, communication, and support Qualifications · Strong, hands-on More ❯

HMH is seeking an ITSM Services Specialist to build and support ITSM process workflows in our Incident Management system (Freshservice) and to provide IT support for the end users at our Kintore site in Aberdeenshire, Scotland, UK. Additionally, provide remote support to 2,100+ employees in 30+ locations across … Freshservice · Write API scripts to connect data sources, such as MS Intune and Entra, with Freshservice · Create and manage workflows to facilitate security group management, software requests, user onboarding/offboarding, and request fulfillment. · Through Problem Management analysis, develop proactive workflow solutions to automate repetitive tasks within the … and update support workflows (knowledge) in a dynamic environment · Follow a common set of practices and principles for the support team with regards to ticket management, knowledge ownership, customer escalation, and major incident management. · Embody a colleague-centric culture of trust, communication, and support Qualifications · Strong, hands-on More ❯

be certified. Requirements: Desired: Active Directory and ServiceNow Ticketing System experience. Knowledgeable of Microsoft Office applications to include Outlook, Word, and Excel. Experience in Ticket Management Systems like SupportIT and ServiceNow is a plus. Unix experience is not required but is a plus. Education: Ten (10) years of … tickets in support of internal and/or outside customers. Creates, deletes, and modifies customer accounts. Maintains and updates records and tracking databases. Alerts management to recurring problems and patterns. Candidate must be a team player and must have the ability to adapt in a dynamic, fast-paced environment. More ❯

queue, and work directly with customers to gather and document all necessary information to effectively analyze and troubleshoot service-impacting issues. Adhere to the Ticket Management policies and procedures as needed. Must be able to quickly recognize and diagnose telephony features, VoIP services, and customer premise equipment. Must More ❯

frontline teams the performance tools they need to communicate, learn, and work-all in one place. With streamlined communications, mobile learning, and digitized task management, YOOBIC drives operational excellence while drastically improving the frontline employee working experience. 350+ companies around the world including MattressFirm, Michaels, GameStop, Lacoste, Lidl, Boots … of working in a scale-up and fast-paced environment Strong interest in technology We'd be particularly excited if you have Experience with ticket management systems such as Jira and Zendesk Knowledge in Image Recognition, Deep Learning, and AI features What we offer Hybrid working (2 days More ❯

and laptop machines, user support, day to day user support and general infrastructure maintenance. This will require the use of Jira Service Desk for ticket management and prioritization. The Information Technology Support administrator reports to the Infrastructure Manager and supports hardware and software across the business using the More ❯

and laptop machines, user support, day to day user support and general infrastructure maintenance. This will require the use of Jira Service Desk for ticket management and prioritization. The Information Technology Support administrator reports to the Infrastructure Manager and supports hardware and software across the business using the More ❯