26 to 32 of 32 Remote Ticket Management Jobs

such as NetBackup, Avamar, and Commvault. This role will also require working directly in a data center environment and providing essential support for file management, profile standards, and email organization. Working with the Data Center Services group on the Storage Service team. Onsite, Shift work Tuesday - Saturday from 9am … Support daily data center operations, including facilitating tape movements and managing tasks related to data restores. Customer Support: Provide assistance to customers with file management, profile standards, and email organization to ensure compliance with company protocols. Profile and Permission Management: Demonstrate expertise in managing user profiles and permission … structures to ensure proper access controls and security. Issue Resolution and Ticket Management: Handle resolution of technical issues and manage ticketing systems to ensure timely resolution in accordance with SLA guidelines. Ensure that all tickets are addressed efficiently to meet performance and resolution benchmarks. Required Skills: HS/ More ❯

continuous improvement. Team Collaboration and Reporting: Collaborate with cross-functional teams including developers, testers, and project managers. Prepare regular progress reports and updates for management and stakeholders. Liaise with the internal tool development team to give feedback on current and proposed fuctionality so that these can be continuosly improved. … PowerPoint, Excel). Proactive problem-solving skills with keen attention to detail. A good understanding of Quality Assurance Experience of YouTrack (or similar) for ticket management Desirable knowledge in TeamCity for continuous integration server Excellent communication skills Why join us? Because were not just about business were about More ❯

improve motivation and commitment levels Manage service delivery for Nuffield end users and provide day to day operational guidance, overseeing and driving SLAs for ticket management Recommend solutions to problems and cost-effective strategies for sites Help co-ordinate small moves & projects Provide local advice and guidance on … and technology within Nuffield Health Manage a budget for Technology hardware across the estate, reviewing requests and provide cost effective solutions Proactively provide service management updates to senior leaders within your region and work closely with other Technology teams in the business. Helping you feel good. We want you More ❯

ensure that service-impacting events are identified, isolated and communicated to all necessary groups as effectively and efficiently as possible. Successfully adhere to the Ticket Management and Data Center policies and procedures as needed. Must be able to quickly recognize and diagnose customer, carrier, and far-end issues … a fast-paced environment Ability to work scheduled shifts in a 24/7 environment and participate in On-Call rotations as designated by management to meet business needs Computer Skills: Proficient with word processing and spreadsheet software, Internet software, and email. Ability to learn billing software systems and More ❯

ensure that service-impacting events are identified, isolated and communicated to all necessary groups as effectively and efficiently as possible. Successfully adhere to the Ticket Management and Data Center policies and procedures as needed. Must be able to quickly recognize and diagnose customer, carrier, and far-end issues … a fast-paced environment Ability to work scheduled shifts in a 24/7 environment and participate in On-Call rotations as designated by management to meet business needs Computer Skills: Proficient with word processing and spreadsheet software, Internet software, and email. Ability to learn billing software systems and More ❯

you'll be entrusted with the following responsibilities: Technical Issue Resolution: Accurately capture and swiftly analyze technical issues reported by our IT end-users. Ticket Management: Register incidents promptly and either resolve them independently or escalate them to a 2nd line agent specialized in the respective domain. Ownership More ❯

ideal candidate would be familiar with tools commonly deployed in a SOC environment such as intrusion detection systems, intrusion analysis systems, security information event management platforms (SIEM), endpoint threat detection tools, and security operations ticket management. REQUIRED Qualifications: • Must be a U.S. Citizen. • Ability to obtain a Public … and technical skills in computer network defense operations, ability to lead efforts in Incident Handling (Detection, Analysis, Triage), Hunting (anomalous pattern detection and content management) and Malware Analysis. • Prior experience and ability with analyzing information technology security events to discern true positive incidents from false positive events. This includes More ❯