26 to 50 of 59 Customer Experience Jobs in Yorkshire

Technical Support Analyst to join our growing SaaS environment and provide high-quality technical and application support to our customers. This is a customer-facing technical support role where you’ll be the first point of contact for customers experiencing issues with our applications. You’ll investigate problems, provide … doing Act as the first point of contact for customers requiring technical support Investigate, diagnose and troubleshoot application-related issues Log, manage and track customer queries and incidents through Jira Service Management Provide clear, professional guidance on product functionality, usability and troubleshooting Take ownership of customer issues ...

Data Scientist – Pricing & Machine Learning Location: Leeds, UK (hybrid) Contract: Permanent, full-time Salary: Competitive About Protect Group Protect Group helps businesses improve the customer experience and generate additional revenue through innovative technology. Since 2016, we’ve grown to support more than 400 partners across 75+ countries, with … driven technology integrates with online booking and sales platforms, helping businesses across travel, transport, hospitality, events and financial services offer more flexible, customer-friendly experiences. We’re an ambitious, collaborative team that values accountability, fresh thinking and people who take ownership. We move quickly, learn from evidence and work ...

Title : Customer Service Representative Location : Leeds City Centre Pay Rate : 14.40p/hr Hours : Monday - Friday, (Apply online only) Hybrid Working : 3 days per week home working after training Contract Type : Temporary - 6 months Start Date : October 12th 2026 We're passionate about making a difference to our customers … lives and we need people who share the same vision. As an Embark Customer Service Advisor, you'll be responsible for: Answering inbound calls in a polite a polite, courteous and timely manner from both direct customers and Independent Financial Advisers. Assisting customers with their accounts, updating/changing ...

Technology governance forums and represent Technology at BU leadership forums. Provide executive-friendly reporting on service performance, risks, incidents and improvements. Service Performance & Customer Outcomes Own the overall performance of services within the BU — SLAs, availability, MTTR, CSAT, and incident/problem/change metrics. Chair Monthly Service Reviews … drive corrective action where required. Ensure services deliver measurable business value — customer experience, operational resilience, and colleague productivity. Escalate and lead the response to Major Incidents affecting the BU, providing executive communication and coordination. Own the incident, problem and change narrative for the BU — ensuring root causes ...

partnering directly with Jet2.com and Jet2holidays to hire for this role. We're looking for an experienced Lead CRO Developer to join our Digital Experience team and help shape the future of experimentation and optimisation across our websites. If you're passionate about using technology, data and experimentation … improve customer experiences and deliver measurable business outcomes, we'd love to hear from you. As our Lead CRO Developer, you'll have access to a wide range of benefits including: Hybrid working (we're in the office approximately 2 days per month) Access to a generous discretionary profit ...

help shape and optimise our contact strategies. Combining strong people leadership with technical dialler expertise, you'll ensure our campaigns are effective, compliant and customer focused. Working closely with operational teams and stakeholders across the business, you'll use data, insight and continuous improvement thinking to help us maximise … performance while delivering the right customer experience every time. What we need from you: Experience managing predictive diallers and dialler campaigns within a contact centre environment, ideally using Avaya or a similar platform. Proven people leadership experience, with the ability to coach, develop and motivate ...

mission to provide lightning fast, reliable broadband that reaches the places other providers leave behind. Our mission relies on a team full of inspiring, customer obsessed people, and we re looking for a Chanel Manager this role is responsible for maximising the performance, reach and effectiveness of each scheme … support customer growth, strengthen engagement and deliver commercial value. Could that be you? If optimising referral schemes and driving measurable performance excites you, and seeing the impact of your ideas in the results motivates you, we'd love to hear from you. Here s why you ll love this ...

Architect Location: Leeds, UK Contract: Permanent, Full-Time Salary: Competitive About Protect Group Protect Group specialises in enhancing customer experience and generating additional revenue for businesses through innovative technology solutions. Founded in 2016, we’ve rapidly grown to serve over 400 business partners across 75+ countries, with … consultation with the leadership team, sales, finance and risk functions. Work in a consultative fashion with other departments, such as sales, product, data and CX as an advisor of technologies that may improve their efficiency and effectiveness. Discover and implement new methodologies that yield competitive advantage for Protect Group. Develop ...

evoke, Site Reliability Engineering (SRE) is all about delivering exceptional customer experiences through reliable, scalable and high-performing technology. Operating at the heart of our betting and gaming platforms, our SRE team combines observability, automation and engineering excellence to ensure our systems perform when it matters most. Working across … love to hear from you. What you will be doing Partner with engineering, operational and commercial teams to enhance platform reliability, scalability and customer experience across our betting and gaming products. Lead and support major incidents through the incident command framework, helping to coordinate responses and restore services ...

Customer Success Consultant - Legal (Our client is looking for someone who has at least 1 year working in any role within a law firm) Bath or Leeds Hybrid Working 35k + 4k Car Allowance + Excellent Benefits The Opportunity Do you have experience working in a law firm … love building relationships? This is a fantastic opportunity to join an established software business supporting law firms across the UK. As a Customer Success Consultant, you'll take ownership of a portfolio of clients, working closely with them throughout their journey to understand their business, overcome challenges and ensure ...

opportunity with a leading technology organisation, working with enterprise clients across EU time zones. The Security Consultant - Endpoint Malware & AI must have extensive security experience, ideally from a Consulting, Professional Services or Service Delivery background supporting enterprise customers. The Security Consultant - Endpoint Malware & AI role is fully remote … endpoint malware protection, endpoint security tooling and the use of AI within security environments. The Security Consultant - Endpoint Malware & AI will have strong experience deploying and configuring recognised endpoint technologies such as Trellix, Symantec and CrowdStrike, with Palo Alto Cortex XDR experience highly beneficial as XDR will ...

heart of what we do, and our colleagues are the people who'll help us achieve our vision, which is to create the best customer experience to improve everyday lives. Duties include: Work with IT Project Analysts and subject matter experts to create, test, continuously improve and support … Monitor system performance, support any scheduled maintenance, and stay up-to-date with Salesforce updates to implement new features and ensure platform stability. Requirements Experience of Salesforce administration within a production environment. Experience of working with customers to deliver technology change, demonstrating strong communications skills as well ...

benefits package We are looking for a bright, ambitious Ecommerce Assistant to support the continuous improvement of our website, with a strong focus on customer experience and overall sales performance. You will have an analytical mindset and understand the complexity of the customer journey, whilst thriving from … exposure to all aspects of the business, offering plenty of scope for career progression in a vibrant, fun environment. If you have gained Ecommerce experience through a university placement year, Graduate role, or through previous roles, and are looking for the next step in your career, we would love ...

afraid to try new things to make sure we put our customers & community of new & expectant parents first. Our online experience has led the way through those times & now beyond with the look, feel, content & support within our website shining through. Our Digital/eCommerce Team is expanding … buying that first pram, baby changing table, cot, or cute little baby grow online, whatever it may be, is a magical, memorable & seamless online experience that our customers can cherish forever as part of own their amazing and unique parenting journeys. Your role being the ambassador of that online ...

times We Expect High Performance - we set a high standard and we’re not satisfied with being average This role As our Senior Manager, Customer Success & Account Management, you’ll be working with our UK Managing Director, and will be instrumental in leading the commercial evolution … quota-bearing expansion targets, owning commercial metrics such as NRR and NPS Experience leading a team through strategic change management, transforming support or CX functions into commercial account management units. Strong analytical capability and commercial acumen—comfortable using data and risk-reporting frameworks to understand portfolio health. Fast learning ...

Title: Professional Services Engineer Department: Technical Services/Professional Services Location: Sheffield (with travel to customer sites as required) Role Purpose The Professional Services Engineer is a senior technical specialist responsible for designing, scoping, implementing, and supporting complex IT solutions for both clients and internal business systems. The role … senior escalation point for complex technical issues and provide mentoring and knowledge sharing to engineers across the business. This position requires a proactive, customer-focused individual with strong technical expertise across Microsoft technologies, networking, cloud platforms, cybersecurity, and infrastructure solutions. Key Responsibilities Technical Consultancy & Solution Design Engage directly with ...

model by embedding continuous testing, automation-first, shift-left quality practices, risk-based assurance, and flow engineering principles throughout the software development life cycle. Experience & Qualifications 12+ years of experience in Quality Engineering, Software Engineering or Test Automation. Minimum 5 years' operating as QE Architect/Principal Quality … productivity through AI-driven risk analysis and predictive quality insights. 4. Technology & Platform Quality Architecture Own quality engineering strategy and architecture across: Digital CX Platforms OutSystems Business Applications Microsoft Dynamics 365 Microsoft Power Platform Data & Analytics Platforms GCP-based solutions SQL platforms AI product ecosystems Power BI Integration Platforms Azure ...

Immediate start What does a Digital Content Designer do? As a Digital Content Designer, you will utilise your Figma, Shopify & Shogun skills, experience and strong design expertise to adapt, modify and create engaging digital content across our websites, App, email marketing, and other digital media platforms within a fast … will play a key role in shaping and implementing promotional activity and product launches across these key Ecommerce channels to ensure a seamless customer experience across our large-scale ecommerce platform. Key elements: Figma Shopify (or similar Ecommerce Platform) Shogun Ecommerce design experience Additional skills across Photoshop ...

color: #f5f5f5; } At Jet2.com and Jet2holidays were working together to deliver an amazing journey, literally! We work as One Team to drive forward a Customer First ethos, creating unforgettable package holidays and flights and we couldnt do it without our brilliant people. As our new Tech Engagement & Communications Specialist … work will help surface operational challenges, drive meaningful improvements, and ensure the right conversations, actions and outcomes happen at the right time ultimately enhancing customer experience, improving efficiency, and supporting business growth. What youll be doing As our Tech Engagement & Communications Specialist , you will: a { text-decoration: none ...

secure, scalable and commercially viable AI solutions, embedding AI into existing products and services, and developing new AI-enabled capabilities to improve automation, productivity, customer experience and operational efficiency. #J-18808-Ljbffr ...

across the Jet2 business. You will lead a team of data scientists, applying ML, statistics and advanced analytics to unlock commercial value and enhance customer experiences. Based in Leeds with hybrid work, you will partner with stakeholders to identify opportunities, deliver projects from concept to production, and advance data ...

realisation, linking transformation activity directly to financial, operational and service outcomes. Ensuring the programme delivers measurable improvements in cost, service quality, consistency and customer experience. Tracking delivery against agreed milestones and taking appropriate action to maintain momentum and address risks or challenges. What You Will Need to Apply: Proven … experience leading the execution and delivery of large-scale Shared Services, Global Business Services or enterprise transformation programmes. A strong track record of translating high-level operating models and transformation strategies into detailed, implementable designs. Deep operational understanding of Shared Services environments and what good practice looks like within ...

partnership with our CRO team, and lending capacity to other channels such as CRM and Marketing. Creating an effortless and seamless customer experience. You'll inherit an established design system built in Figma, and your job is to build on it, keeping our visual language consistent and coherent … develop our customer journeys. This is a hands-on role for someone who's as comfortable interpreting UX/behavioural data to inform test-ready designs. Role Responsibilities: Design and iterate across key user journeys, creating wireframes, prototypes and high-fidelity UI Work within and extend our existing Figma ...

Role Overview The Enterprise Solutions Salesperson is a senior customer-facing role responsible for identifying, owning, and closing complex enterprise solution opportunities within the UK Mid-Corporate and Corporate marketplace. The role requires demonstrable experience selling HPE, VMware, and Veeam solutions, combined with a consultative, value-led approach … that aligns customer outcomes with Techbuyer’s commercial and sustainability objectives. Working collaboratively across Techbuyer’s pre-sales, vendor, professional services, operations, and marketing teams, this role plays a critical part in delivering technically robust, commercially viable, and long-term customer solutions. Key Responsibilities Sales & Revenue Ownership ...

role in shaping and delivering Jet2’s Data Science strategy, helping us unlock the value of our data to drive business performance, innovation and customer experience. Based at Holiday House in Leeds City Centre , this is a hybrid role, giving you the flexibility to work from home … reviews At Jet2.com and Jet2holidays , we’re working together to deliver an amazing journey, literally! We work together to really drive forward a ‘Customer First’ ethos, creating unforgettable package holidays and flights. We couldn’t do it without our wonderful people. What you'll be doing: Reporting ...