26 to 50 of 99 Customer Experience Jobs in Yorkshire

Job Title: Customer Experience Analyst Location: Leeds (Hybrid - two or three days per week in the office) Salary: £45,000 - £50,000 + up to 15% bonus + excellent benefits Why Apply? This is a brilliant opportunity for a skilled Customer Experience Analyst to enhance customer journey and elevate customer satisfaction. You'll play … a key role in translating insight into action, using data to support strategic decisions and elevate customer satisfaction. Customer Experience Analyst Responsibilities Interpret feedback from surveys and touch points to build a detailed understanding of the customer experience Use data to create clear, actionable recommendations that drive continuous improvement Partner with internal teams to align … customer insights with operational and strategic goals Craft compelling reports and presentations that effectively communicate key findings to stakeholders Promote a culture of customer-first thinking by showing the business impact of experience insight Identify opportunities for additional research and select appropriate methodologies Enhance current approaches to monitoring and reporting on customer experience Customer More ❯

Customer Insights Analyst Up to £45,000 + bonus Hybrid - Leeds (1x day a week) THE CLIENT This is an exciting opportunity for a Customer Insight Analyst to join a industry leading ecommerce organisation. THE ROLE We are seeking a skilled Customer Data Analyst to deliver actionable insights that drive effective customer acquisition, retention, and growth … strategies. In this role, you will design and maintain a scalable Single Customer View (SCV) by integrating CRM, transaction, and engagement data. You will also develop segmentation models based on customer lifecycle stages, engagement intensity, and behavioural patterns to help tailor our marketing and customer experience initiatives. YOUR SKILLS AND EXPERIENCE SQL Data Visualisation NICE More ❯

of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and … Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com About the Team The Customer Engagement team acts as a centre of excellence for the LexisNexis® RiskNarrative® product, responsible for delivering Strategic Engagement Services to customers throughout their lifecycle. RiskNarrative brings powerful automation under total control, uniting fraud detection, financial crime prevention, compliance … and risk management across the entire customer lifecycle for our customers. About the Role You will support the ongoing management and optimisation of existing customers of RiskNarrative. You will be responsible for the coordination and delivery of technical and operational activity. This involves working cross functionally with Sales, Product Management, Software Engineering, Professional Services and Support. Responsibilities: Delivering an More ❯

of our Sellers, helping them to navigate the increasing complexity of the e-commerce space. Our team provides in-depth strategic consultancy using a data-driven, collaborative, and a Customer-focused approach to achieve commercial goals of Amazon Sellers. To support our Marketplace Consultants in their … Seller interactions, we are looking for a strong Senior Product Manager-Technical (PM-T) to help us envision, design, plan, and deliver product-tech innovations to enable a better CX to our Customers. Key job responsibilities Key job responsibilities - Serve as the Voice of the Customer from initial concept creation to launch, and subsequent support of the product. - Drive … product development efforts, including research, requirements definition, metrics analysis, technical specifications, development, and launch efforts. - Assist in developing new products by evaluating the business and competitive landscape, understanding customer needs and value drivers. - Write business and product requirements documents and ensure clear communication and coordination of requirements to the business, design and development teams. - Work cross-functionally to manage More ❯

of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and … Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com About our Team : As an Associate Professional Services Consultant, you will be part of a team that support and deliver the onboarding and on-going customer management of new and existing customers of the RiskNarrative Digital Onboarding & Financial Crime platform. Relying on your … product and industry expertise, you will ensure the best experience for our customers whilst delivery projects in a timely manner. About the Role : You will take new business and dedicated existing clients through the full onboarding process. Helping them to configure their financial crime strategy and advising them on best practice. RiskNarrative operates as a recognised innovative leader in More ❯

s simple, to take out all the irritations and hold-ups that make changing cars trickier than it needs to be. Location - Hybrid - 3 days/week in our Customer Experience Contact Centre in our Hook office, Hampshire RG27 9XA. Occasional travel to our central Manchester office location for team/collaboration days. You - So, do you have … are agile, full of ideas and want to challenge the norm. What you'll be working on The Senior CRM Developer role is a brand new role within the Customer Platforms squad in the Operations & Data Platforms Product & Engineering tribe. You'll be responsible for improving our customers' experience by optimising the way we manage our customer data in our Zendesk implementation within Customer Operations. To achieve this, you'll be working within a team of Software Engineers, our Technical CRM Lead, and the squad's Product Owner to help us implement our Product, Technology, and Data strategy for Customer Operations. This role's core responsibilities are: Working closely with the Technical CRM Lead More ❯

process owners to develop and maintain effective assurance reporting across all service providers (internal and external) Utilising data and reporting to identify and prioritise opportunities to improve service and customer experience. Oversee technology and service design, tooling developments and operations and roadmap ownership for all SIAM Tooling (including Helix ITSM), aligning to strategic priorities and customer needs. Process … service design & reporting team, ensuring alignment with enterprise principles, strategic goals, and transformation programmes. Foster a high-performance culture focused on collaboration, accountability, and service excellence. PERSONAL PROFILE Strong experience in IT Service Management, including service design, process ownership, or governance within complex environments. Demonstrable experience defining and embedding service-related policies, standards, and processes across teams or … suppliers. Proven ability to lead or shape data-driven service improvement initiatives, using reporting and insights to influence outcomes. Experience managing or contributing to the strategy and roadmap for ITSM or related service management tooling. Track record of successful cross-functional collaboration with internal stakeholders and external partners. Experience building and leading high-performing teams, ideally spanning product More ❯

Fortune 500 company based in Seattle, opened on the World Wide Web in July 1995 and today offers Earth's Biggest Selection. Inc. seeks to be Earth's most customer-centric company, where customers can find and discover anything they might want to buy online, and endeavors to offer its customers the lowest possible prices. Today, we operate retail … like to work hard, have fun and make history! Amazon's Retail Business Services (RBS) team is looking for a Senior Program Manager to help expand its Voice of Customer product APIE (Amazon Product Improvement & Excellence) to Amazon's Selling Partners WW. APIE consist of Voice of the Customer products, launched in 2019 for 40+ Amazon Owned Brands … in US to analyze customer feedback, identify areas of improvement for Private Brands products listed on and share these insights with business teams to improve product quality. Driven by innovation, the mission of APIE is to improve product quality across Amazon by leveraging customer feedback and our vision is to expand APIE capabilities to WW Selling Partners by More ❯

dedicated to crafting high-performance custom PCs tailored to our customers' needs, whether for gaming, professional work, or general use. We pride ourselves on delivering exceptional quality, performance, and customer service. Our team is passionate about technology and helping our customers achieve the ultimate computing experience. Position Overview: As a PC Technician at LOGIX, you will play a crucial … role in our operations by building custom PCs, providing technical support, and ensuring an outstanding customer experience. You will be responsible for assembling PCs according to specifications, testing for performance and stability, and troubleshooting any issues. Additionally, you will handle technical support calls, assist customers with their queries, and provide solutions to any hardware or software-related problems. In … role, youll work towards yourLevel 3 IT Support Apprenticeship,delivered by our expert training team at Baltic Apprenticeships. You willalso work towards two specialist modules which are Confident Communication - Customer Service Fundamentals and a Microsoft 365 Fundamentals module. A Typical Day in the Job: PC Assembly: Build custom PCs according to customer specifications, ensuring the highest level of More ❯

We are now recruiting for an IT Technical Engineer to join our dynamic and supportive team. What We're Looking For The ideal candidate will be someone with strong experience in network infrastructure installation and configuration, as well as expertise in server and desktop support. You'll need to be a problem solver, a strong communicator, and someone who … to our customers. Your key responsibilities will include: Installation & Configuration : Provide installation and configuration services for a wide range of ICT solutions, including network infrastructure, servers, and telephony services. Customer Support : Ensure a high-quality customer experience in relation to the installation or maintenance of IT and telephony services. Team Collaboration : Liaise with project management teams, 3rd … accurate updates to case management and field services tools. Troubleshooting & Maintenance : Assist with troubleshooting network equipment and resolving issues for both small and large projects. What You'll Need Experience : Prior experience in IT or Telecom Support or Delivery, with hands-on experience in network equipment installation and configuration, server and desktop support, and troubleshooting. Skills : Strong More ❯

Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. Selling Partners (SPs) are a critical part of Amazon's ecosystem to deliver on our vision of offering the Earth's largest selection and lowest prices. Over 2 million Sellers sell on Amazon and we obsess … over providing world class support to them. In EU, we continue to observe an unprecedented wave of legislation that impacts SP experience (for sellers and vendors), constrains selection and jeopardizes growth. This increases the complexity and cost of selling in EU and makes compliance the primary barrier to SP launches in the region. Key job responsibilities As Sr. Program … end to end launch of features from requirements to release. • Work closely with engineering, go to market, operations and other product teams to define and improve your product and customer experience • Define, prioritize, and plan the resources needed for successful product delivery • Communicate product releases, impact and timelines to leaders and stakeholders About the team Who are we More ❯

UK. Hybrid working can be accommodated dependent on candidates’ location. Fixed term contract 12 + months Are you looking for new opportunities and want to work within the Sales, Customer Service, and IT team of a Global business supporting with our transformation role out? Here at JELD-WEN Europe, a global organisation that produces and manufacturers Doors and Doorsets … be hands on with the latest Salesforce products. Reporting to the Sales Operations Manager, you will be instrumental in creating, managing, and delivering the training programme for the EU customer service transformation to improve adoption, user proficiency and performance of our sales and customers service team. This role focuses on our customer experience tools including Salesforce New … training material, identify gaps and opportunities, and create training material (e-learning courses, guides & tipsheets, tutorials, videos etc.) to support with the delivery of training to the sales and customer service teams. You will deliver both onsite & online training across the Sales & Customer Service functions predominantly in the UK and Germany, and France towards the end of the More ❯

Kindle, Amazon Web Services, A2Z Development, Alexa Internet and Amazon has great opportunities for experienced leaders wishing to pursue a career in Operations Management. We know that learning through experience is what transforms talented people into great leaders. Our roles are designed to accelerate the growth of leaders through challenging field experiences that stretch individual capability. Our Operations environment … and analyze workflows, design solutions and prepare functional specifications Be data driven, develop and report performance metrics, executive updates, forecasting, budgeting and analysis to identify potential opportunities for improving Customer Experience. Deep dive and acquire an extensive knowledge of emerging industry practices and apply when solving business problems. Design, develop, pilot & rollout enterprise wide programs around performance improvement, cycle … time improvement for returns, delivery experience, financial auditing, identification of alternate delivery services etc., Additional responsibilities may include: Developing standard operating procedures. Direct accountability for setting and meeting operational goals, strategic planning and forecasting leading a team of Team leaders and associates. Leading process improvements . Excellent stakeholder management skills. Demonstrated Abilities: We are looking for smart and analytical More ❯

communicating to senior stakeholders, including Legal, Directors and VPs. Key job responsibilities - Manage Service Level Standards (SLS) for one of the programs we support. - Maintain program quality and exceptional customer experiences. - Help build reporting mechanisms, identify opportunities, establish mitigation processes, respond to executive escalations, and work with cross-functional partners to communicate issues and progress. - Manage full lifecycle of … improve end to end outcomes for Amazon customers. - Create, communicate, and manage timelines and advocate for resource and project requirements. BASIC QUALIFICATIONS - 5+ years of program or project management experience - Experience using data and metrics to determine and drive improvements - Experience owning program strategy, end to end delivery, and communicating results to senior leadership - Business level of … English PREFERRED QUALIFICATIONS - 2+ years of driving process improvements experience - Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field - Business level of Japanese - Excited about working in a diverse group and contributing to an inclusive culture Our inclusive culture empowers Amazonians to deliver the best results for our customers. More ❯

team Develop a pathway for traders to develop their programming skills to support the trading automation projects backlog. Success will be measured in time savings, cost savings and better customer experience from the projects you work on. The skills and experience we're looking for: Exposure to (or a willingness to learn) multiple programming languages and tools … including C#, Python and Excel. 1+ years in a quantitative or engineering role. Some demonstrable experience building & deploying applications. Effective communication skills, capable of collaborating with own team and wider audiences. Thrives in an entrepreneurial, hyper-growth environment where priorities evolve regularly and decisions are made quickly. Excellent analytical and problem solving skills. Strong sense of ownership and ability … celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally. About the Team Launched in 2021, Fanatics Betting and Gaming is the online and retail sports betting subsidiary of Fanatics, a global digital sports More ❯

and related activities for domestic and commercial customers' new developments. The contract covers all operational activity for both commercial and domestic developer services customers, with an emphasis on improving customer service, and is valued at approximately £95 million over the eight-year period. This is an exciting time to join our business in a period of growth! These roles … will have good verbal and written communication and a passion for continuous professional development. You will also possess an understanding and commitment to health, safety, quality and environmental aspects. Experience working in clean water utilities is essential for this role. What's in it for you We offer a rewarding salary that is tailored to your skills and experience. … an expert, responsible and agile partner, providing vital services to water, power and telecommunications sectors. We work closely with our clients to help protect and improve their assets, enhance customer experience and protect the natural environment. Everything we do is designed to drive continual improvement and move life forward. We are proud to work in partnership with leading More ❯

and related activities for domestic and commercial customers' new developments. The contract covers all operational activity for both commercial and domestic developer services customers, with an emphasis on improving customer service, and is valued at approximately £95 million over the eight-year period. This is an exciting time to join our business in a period of growth! These roles … will have good verbal and written communication and a passion for continuous professional development. You will also possess an understanding and commitment to health, safety, quality and environmental aspects. Experience working in clean water utilities is essential for this role. What's in it for you We offer a rewarding salary that is tailored to your skills and experience. … an expert, responsible and agile partner, providing vital services to water, power and telecommunications sectors. We work closely with our clients to help protect and improve their assets, enhance customer experience and protect the natural environment. Everything we do is designed to drive continual improvement and move life forward. We are proud to work in partnership with leading More ❯

We're an award-winning consultancy known for delivering exceptional products and services through technology. We work closely with organisations to help them accelerate value delivery and create outstanding customer experiences. Our purpose is simple: to empower organisations to make a real difference for people, society, and the planet through technology that's efficient, user-friendly, and solves problems … Participate in an out-of-hours (24/7) support rota Must-haves These are essential to succeed in the role: Strong stakeholder management and excellent communication skills Solid experience with Git or equivalent source control systems Hands-on experience with AWS or other cloud platforms Familiarity with ITSM tooling (e.g. ServiceNow, Jira Service Management) Proactive mindset with … for continuous improvement Excellent problem-solving and troubleshooting abilities Strong understanding of IT systems and keen technical interest Nice-to-haves While not essential, the following would be beneficial: Experience working with CI/CD pipelines and DevOps practices Working knowledge of Python, React, or SQL Experience supporting Salesforce or similar enterprise platforms 25 days Annual Leave (plus More ❯

facing business is seeking a CRM Lead/CRM Manager to join their high-growth team. Backed by a strong digital-first approach and a mission to elevate the customer journey, this role offers the opportunity to own and execute CRM strategy across both B2B and B2C functions. The Role As CRM Lead, you will take end-to-end … ownership of campaign strategy and execution, using data-led insights to drive engagement, retention, and customer value. Reporting into the Head of Growth, this role blends hands-on CRM execution with strategic development and stakeholder collaboration. Key Responsibilities Strategy & Ownership Own the end-to-end CRM strategy for B2B and B2C audiences Develop lifecycle marketing campaigns to improve engagement … and loyalty Test new ideas to gamify customer experience and drive retention Campaign Execution Execute automated and campaigns across multiple channels (email, push, in-app) Use CRM tools (e.g., Braze preferred, but not essential) to build, launch, and analyse campaigns Create and manage customer journeys, trigger flows, and personalisation logic Analytics & Optimisation Monitor and report on CRM More ❯

Role: Customer Success Manager Location: Leeds, (Home based) Contract: Permanent As MICHELIN Connected Fleet, a division of the Michelin Group, leader in sustainable mobility for 130 years, we specialise in connected fleet management services and solutions. We are a market leader with over 30 years expertise in a high-growth, competitive mobility technology industry. Today we serve … and talent of our people. We nurture our team's growth with several company wide development programs - including our Diversity, Mentoring and Sustainability programs. THE ROLE IN SHORT: The Customer Success Management team (CSM) exists to understand the needs of our customer, create intimacy, adapt solutions to meet these needs and maintain strong, meaningful relationships with our customers. … is focused, available, knowledgeable and able to deploy skills independently of the Sales teams, allowing both activities to retain their integrity and put the user first. Our CSM: Create customer intimacy by proactively keeping in touch with clients Coach our customers to get value from Masternaut products and services Are responsible for monitoring, reviewing and implementing improvements to service More ❯

is the global leader in e-commerce. Since Jeff Bezos started Amazon in 1995, we have significantly expanded our product offerings, international sites, and worldwide network of fulfillment and customer service centers. Today, Amazon offers everything from books and electronics to tennis rackets and diamond jewelry. We operate sites in Canada, China, France, Germany, Italy, Japan, Spain and United … and maintain dozens of fulfillment centers around the world which encompass more than 26 million square feet. Amazon's Last Mile Analytics & Quality team is looking for an enthusiastic, customer obsessed Program Manager to manage projects, implement and improve metrics, work in collaboration with Amazon's technology, product, business and operations teams to create solutions for our internal and … external customers. To be successful in this role, you need a passion for making data driven decisions which will have direct impact on the customer experience. Some keys to your success are the ability to be an effective communicator to various audiences. The ability to remain flexible and adept to learning new tools and systems is instrumental your role More ❯

About Amazon Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from website to e … Key job responsibilities Key job responsibilities 1. Identify business impact metrics, align with Stakeholders, establish them and report it. 2. Conduct in-depth profitability analyses, deal management, pricing, selection, customer returns, direct fulfilment, disincentivize underperforming buying option across various business units, selling partner accounts, and customer segments 3. Engage stakeholders across globe; demonstrate business acumen and skills in … ad-hoc inquiries across the VSP organization. 6. Work with data engineering team to improve tools, processes and reporting dashboards BASIC QUALIFICATIONS - 3+ years of program or project management experience - Experience using data to influence business decisions - Experience interpreting data and making business recommendations - Knowledge of customer experience, listening to customers' voice and work backwards More ❯

setting the vision/strategy, hiring and developing the best Product Managers in the industry and overseeing the development of multiple innovative software products to create an industry-leading customer experience that will delight our customers around the world and drive our operational excellence. Responsibilities Define and execute a long-term, data-driven strategy aligned with business goals. … Establish customer-centric KPIs and implement closed-loop mechanisms for monitoring and reporting. Partner with global technology leaders to build innovative software solutions that enhance customer experience and drive competitive advantage. Hire, mentor, and lead a high-performing, large-scale Product Management organization. Represent the customer voice in Maersk senior executive forums. Champion innovation and digital … transformation within the Logistics and Services industry. What You Bring MBA or MS from a globally recognized institution. 15+ years of experience leading Product Management in global technology organizations, with a strong track record of delivering products in agile, outcome-focused environments. Expertise in managing complex data ecosystems, including data standardization and integration across sources. Proven ability to attract More ❯

resources used by the team to deliver a new and innovative approach to how our colleagues use the web. The right person for the role must be passionate about customer experience, have a positive attitude with the ability to take on complex problems and implement solutions, and collaborate across the Group, engaging at both a technical and non … technical level, to deliver value. As a Senior Infrastructure Engineer, you will: Work closely with the Senior Technical Application Specialist, Product Owner, and Customer Journey Managers to deliver in line with the product backlog and strategy. Identify shortcomings in the current web access product, suggesting improvements and changes to existing business practices, while also designing and delivering strategic work … packages aligned to industry. Explore incidents, issues and customer needs to establish potential causes, related issues and barriers, suggesting improvements to the customer experience along the way. Provide input into IT Security policies and develop underlying processes and procedures to monitor their area of responsibility within the organisation. Grow your own capabilities by pursuing and investing in More ❯

infrastructure resource utilization and availability. You will work with teams across the AWS Organization to effectively plan and deliver data center capacity. Key job responsibilities Monitor the network health, customer demand, anticipate risks, resolve issues and initiate corrective action as appropriate. Work with stakeholders (networking engineers/tech program managers/senior management) to define requirements and processes. Work … competing projects/programs simultaneously. Develop and implement scalable, data-driven process improvement/automated solutions. Meets/exceeds Amazon's leadership principles requirements for this role. Keep the customer experience as the primary focus. About the team Brick and Network Deployment team ensures data center network and port capacity is available for incoming customer racks (demand … . Customer racks (also known as server racks) need this capacity (networking racks) to gain access to the AWS network to provide service capacity for AWS customers. TIPMs are responsible for coordinating with the Build's Infra TIPMs, IDND, Optical NW team, and Supply Chain to ensure datacenter capacity in time. Diverse Experiences AWS values diverse experiences. Even if More ❯