24 of 24 ITSM Jobs in Yorkshire

refine processes that support long-term service health and user satisfaction. Ensure operational readiness and service enablement across all transitions. Required Skills & Experience Technical Skills Strong experience with ServiceNow (ITSM, CMDB, Change/Release Management). Proficiency in Microsoft 365 technologies (e.g., Exchange Online, SharePoint, Teams, Intune). Solid understanding of ITIL v4 principles and service lifecycle. Familiarity with monitoring More ❯

What you will bring: Customer service experience (IT or non-IT industry) Experience handling IT support calls and troubleshooting technical issues Familiarity with Windows 10, Active Directory, and ServiceNow ITSM tool Basic understanding of the ITIL Framework (certification is a plus) Strong problem-solving skills with great attention to detail Excellent communication and teamwork skills Ability to work under pressure More ❯

What you will bring: Customer service experience (IT or non-IT industry) Experience handling IT support calls and troubleshooting technical issues Familiarity with Windows 10, Active Directory, and ServiceNow ITSM tool Basic understanding of the ITIL Framework (certification is a plus) Strong problem-solving skills with great attention to detail Excellent communication and teamwork skills Ability to work under pressure More ❯

day-to-day support and troubleshooting Operating systems Windows11, macOS, Android, and Chrome OS Network & monitoring tools Mobile device management Print management supporting and resolving common print solution issues ITSM platforms Jira Service Management or another recognised tool DFS Benefits A huge 30% colleague discount, plus 15% friends & family discount across our Group (DFS, Sofology, Dwell) Generous holiday allowance the More ❯

and implementation of digital transformation projects. Champion a culture of customer service excellence and innovation. About You You will be a confident leader with a strong background in IT service management and a passion for delivering outstanding user experiences. You'll bring: Proven experience in IT service delivery, ideally within a large or complex organisation. Strong understanding of ITIL processes More ❯

and working with the team to ensure that we work on tickets within the agreed Service Level Agreements for the business. Your main role will be working on our ITSM tool Halo to ensure that tickets are picked up, worked on within the SLA’s, and escalating tickets to either 3rd parties or internally to resolve more complex issues. You More ❯

Responsibilities Act as the first point of contact for all incoming support requests via phone, email, and ticketing system. Log, categorise, and prioritise incidents and service requests in the ITSM system. Assign tickets from the unassigned queue to the appropriate team or engineer. Troubleshoot and resolve 1st line issues related to desktops, laptops, printers, mobile devices, and common software applications More ❯

/Change Management/Health Informatics/Process Redesign or similar, or an equivalent level of knowledge gained through practical experience Clinical Registration with a professional body Desirable IT Service Management Qualification Project Management Qualification CSO awareness with the completion of formal training in six months of starting in post Disclosure and Barring Service Check This post is subject to More ❯

specific SLAs. What are we looking for in the successful candidate? Previous experience within a 1st and 2nd line IT service desk or similar technical role Previous experience using ITSM case management software Previous experience using remote support tools to run diagnostics and troubleshooting. Prior experience in troubleshooting and supporting the following technologies - Windows 10, Office 365 Admin Centre, Active More ❯

will directly influence how technology supports services nationwide. IT Helpdesk Technician Responsibilities Deliver 1st line IT support both remotely and on-site Manage and resolve incidents via the IT Service Management platform Configure, deploy, and maintain laptops, desktops, and corporate devices Support Microsoft 365 suite including Teams, SharePoint, and Exchange Manage Active Directory and Microsoft Entra ID (formerly Azure AD More ❯

telecoms). Strong commercial acumen and stakeholder management skills. Preferred Qualifications Bachelor's degree in Supply Chain, IT, or related field. CIPS or CPSM certification. Familiarity with ITAM/ITSM tools (e.g., ServiceNow, Lansweeper). Core Competencies Strategic thinker with a knack for long-term planning. Expert negotiator with strong influencing skills. Analytical mindset with financial forecasting capabilities. Relationship builder More ❯

build strong relationships internally and externally Excellent documentation writing skills. Excellent troubleshooting and analytical skills. Good knowledge of ITIL or hold ITIL certification. Good experience knowledge of working with ITSM tools Good knowledge and understanding of IT networks such as routers, switches and firewalls. (knowledge of Silver Peak/Aruba SDWAN would be an advantage) Benefits Work mobile Laptop More ❯

You'll play a key role in shaping and delivering robust service strategies, ensuring seamless transitions, and driving operational excellence across the organisation. Key Requirements: Strong background in IT Service Management (well-rounded across Service Design, Transition, Problem and Incident Management) Prior experience of SAP programmes, ideally SAP ERP Experience working in complex, enterprise-level organisations as part of a More ❯

telecoms). Strong commercial acumen and analytical skills. Excellent stakeholder engagement across IT, Legal, Finance, and suppliers. Desirable Extras: IT degree, CIPS or CPSM certification. Familiarity with ITAM/ITSM tools like ServiceNow or Lansweeper. You'll play a pivotal role in shaping the client's IT supply chain strategy, driving innovation, and delivering real business value. More ❯

distribute Major Incident Communication during the major incident life cycle, until resolution and ensure progress on incidents is continually assessed, making appropriate interventions, directing and facilitating resolution activity Update ITSM toolset, capturing all updates and actions. Complete Major Incident Report, setup and run Post Incident Review meetings and ensure all problem records are logged and progressed with suppliers. Complete Monthly More ❯

distribute Major Incident Communication during the major incident life cycle, until resolution and ensure progress on incidents is continually assessed, making appropriate interventions, directing and facilitating resolution activity Update ITSM toolset, capturing all updates and actions. Complete Major Incident Report, setup and run Post Incident Review meetings and ensure all problem records are logged and progressed with suppliers. Complete Monthly More ❯

experience in Technology Operations, Service Management, or SRE, preferably within infrastructure or developer tooling environments. Proven ability to operationalize global service management frameworks across engineering teams. Deep understanding of ITSM processes, including incident, problem, change, CMDB, and service level management. Strong experience partnering with Product Management and Platform Engineering in fast-moving, digitally focused organizations. Technically fluent across infrastructure, cloud More ❯

HQ - GOOLE SALARY - CIRCA £30K + BENEFITS Your new role The IT Support Analyst is responsible for supporting, monitoring, and improving Service Request processes within the ITSM platform (IT Service Management). You will ensure requests are fulfilled accurately and efficiently, maintain catalogue content and workflows, and collaborate with IT teams to drive continual improvements and enhance the user experience. … ll need to succeed Candidates wishing to be considered for this role must be able to demonstrate the following experience: ITIL Foundation certification. Experience working in IT Service Management (ITSM Tools) Familiarity with Service Request processes and ITIL practices. Strong attention to detail and organisational skills. Ability to produce clear reports and documentation Confident communication and collaboration skills. What you More ❯

HQ - GOOLE SALARY - CIRCA £30K + BENEFITS Your new role The IT Support Analyst is responsible for supporting, monitoring, and improving Service Request processes within the ITSM platform (IT Service Management). You will ensure requests are fulfilled accurately and efficiently, maintain catalogue content and workflows, and collaborate with IT teams to drive continual improvements and enhance the user experience. … ll need to succeed Candidates wishing to be considered for this role must be able to demonstrate the following experience: ITIL Foundation certification. Experience working in IT Service Management (ITSM Tools) Familiarity with Service Request processes and ITIL practices. Strong attention to detail and organisational skills. Ability to produce clear reports and documentation Confident communication and collaboration skills. What you More ❯

a high performing IT support team within a fast paced and evolving enterprise environment. This permanent, full time Service Desk Manager role offers a blend of operational leadership, IT service management, and stakeholder engagement. Perfect for candidates seeking a Service Desk Manager job with a passion for driving service excellence and ITSM best practices. This role is ideal for professionals … and technology trends. Service Desk Manager Requirements Proven experience managing IT support/service desk teams in a mid-to-large scale environment. Strong knowledge of IT service management (ITSM), including ITIL, incident management, problem management, and change management. Practical experience with ITSM tools and platforms. Deep understanding of service delivery processes and frameworks such as ISO27001, NIST, or Cyber More ❯

Were looking for a passionate IT Service Delivery Analyst who will play a vital role in ensuring the efficient delivery and ongoing improvement of IT services, with a particular emphasis on change management. Acting as a bridge between IT and More ❯

The primary purpose of this role is to develop and enforce asset management policies, maintain accurate inventory databases, generate reports on asset performance and risks, and collaborate with other departments to improve operational efficiency and security. As the Asset Manager More ❯

Senior Applications Analyst - Wetherby (Hybrid) - Up to £65K Application Support - Legal IT - Office365 - SharePoint - IT Support - Applications - Aderant - 3E - SQL - IT Service Management - Azure - Cloud Are you an experienced Applications Analyst with a good background in the legal sector? A Senior Applications Analyst is required to join a growing applications team for a law firm in Wetherby. The Senior Applications … your career within a prestigious law firm, please send your CV to peter.hutchins @ circlerecruitment.com. Apply now! Application Support - Legal IT - Office365 - SharePoint - IT Support - Applications - Aderant - 3E - SQL - IT Service Management - Azure - Cloud Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role More ❯

Service Desk, ensuring SLAs are met across incident, request, and problem management. Act as the primary escalation point for major incidents, coordinating resolution and stakeholder communication. Own and improve ITSM processes including incident, problem, request, change, and major incident management. Monitor service desk KPIs. Ensure smooth collaboration across infrastructure, development, and platform teams. Maintain excellent service quality and communication with … to IT strategy by identifying automation opportunities and service enhancements. Service Desk Manager Requirements Proven experience managing an IT Service Desk or Technical Support function. Strong working knowledge of ITSM frameworks. Hands on expertise in incident, request, problem, and major incident management. Skilled in leading and developing high performing support teams (1st to 3rd line). Experience with major incident … response and crisis communication. Customer focused with strong interpersonal and stakeholder management abilities. Familiarity with ITSM tools. Broad understanding of infrastructure, networking, and end user technologies. Ability to combine strategic thinking with hands on technical problem solving. To find out more and explore this opportunity further, please apply! We are an equal opportunities employer and welcome applications from all suitably More ❯