20 of 20 ITSM Jobs in Yorkshire

in relevant IT infrastructure and service desk tools. Experience: Experience in IT service analysts or a similar role. Experience with ITIL or similar IT service management frameworks. Demonstrated ability to work as part of a team of IT professionals. Experience in vendor management and negotiation. Knowledge: In-depth understanding of More ❯

internal processes and clear communications. Key Responsibilities: Provide remote and desk-side support to employees regarding IT services. Log all calls in the IT Service Management tool for accurate statistics and analysis. Coordinate with the Group Service Desk for timely incident and service request management. Monitor ticket queues, identify trends More ❯

Management, or SRE, preferably within infrastructure or developer tooling environments. Proven ability to operationalize global service management frameworks across engineering teams. Deep understanding of ITSM processes, including incident, problem, change, CMDB, and service level management. Strong experience partnering with Product Management and Platform Engineering in fast-moving, digitally focused organizations. More ❯

change and/or multi-disciplinary projects. The skills for success Product Development, system development, Project Management, Programme Management, Design Thinking, Process Automisation, IT Service Management, Innovation Processes, Innovation, User Experience Design, Change Analyst, Change Management, Digital Transformation, Value Analysis, Change Management, Adoption, Technology Adoption Lifecycle, Stakeholder Relationship Management, Vendor More ❯

communication and relationship-building skills. Desirable: - Experience working in Further or Higher Education. - Knowledge of FE funding methodologies and reporting requirements. - Familiarity with IT service management principles, SLAs, and KPI reporting. A DBS is required for this role, if you do not have one Eden Brown can get one on More ❯

departments to align technology services with business needs. What You'll Need: Strong leadership and team management skills. ITIL Foundation Certification. Proficiency in IT service management tools and software. Ability to analyse data and generate actionable insights. Strong problem-solving skills and attention to detail. Knowledge of industry best practices More ❯

written and verbal communication skills, with the ability to communicate at all levels to different stakeholders. Proficient IT skills Knowledge of ITIL and IT Service Management principles desirable Desirable knowledge of ‘Service now' At Evri, we know we only grow if our people do too. That's why we're More ❯

that ensure data trust, accuracy, and traceability. Define architecture standards for data integration , master data management , and metadata strategy . Support key programmes like ITSM (ServiceNow) and back-office platform migrations , ensuring the right data gets to the right place at the right time. Design secure data flows and integration More ❯

that ensure data trust, accuracy, and traceability. Define architecture standards for data integration , master data management , and metadata strategy . Support key programmes like ITSM (ServiceNow) and back-office platform migrations , ensuring the right data gets to the right place at the right time. Design secure data flows and integration More ❯

colleagues to ensure best practice and shared standards The successful IT Support & BI Analyst will need: * Experience delivering 1st-3rd line technical support and ITSM ticketing systems * Strong understanding of BI tools (Qlik Sense, Crystal Reports, Power BI) * Familiarity with ERP systems such as Factory Master or similar * Proactive mindset More ❯

colleagues to ensure best practice and shared standards The successful IT Support & BI Analyst will need: * Experience delivering 1st-3rd line technical support and ITSM ticketing systems * Strong understanding of BI tools (Qlik Sense, Crystal Reports, Power BI) * Familiarity with ERP systems such as Factory Master or similar * Proactive mindset More ❯

range of change initiatives Certifications: Certified Implementation Specialist (CIS) HRSD Certified Technical Architect (CTA) Preferred ServiceNow Certified System Administrator (CSA) Certified Implementation Specialist (CIS) ITSM or ITOM Certified Application Developer (CAD More ❯

range of change initiatives Certifications: Certified Implementation Specialist (CIS) HRSD Certified Technical Architect (CTA) Preferred ServiceNow Certified System Administrator (CSA) Certified Implementation Specialist (CIS) ITSM or ITOM Certified Application Developer (CAD More ❯

vendors and suppliers, negotiating contracts and service agreements as needed, making changes to suppliers when necessary. REQUIRED SKILLS AND EXPERIENCE Experience in an IT service management, ideally with exposure to a leadership role. Proven experience managing service desk operations for cloud services, data platforms, and enterprise applications. Good understanding of … ITIL framework and IT service management best practices. Experience with service desk tools and ticketing systems (ConnectWise, Jira Service Management, etc.). Excellent communication skills with the ability to translate technical concepts for non-technical stakeholders Strong analytical and problem-solving abilities Experience in managing service level agreements (SLAs) and More ❯

diagnose issues promptly, ensuring timely resolution. Work with technologies including the Microsoft stack, VMware, firewall vendors, storage vendors, backup vendors, and networking equipment. Utilize ITSM tools to log, track, and manage customer tickets, ensuring accurate documentation and timely updates. Maintain high levels of incident ownership through the incident lifecycle to … to detail in logging/updating support tickets and technical documentation. Excellent customer service skills & problem-solving skills. Experience and knowledge working with an ITSM tool. Ability to work in a fast-paced, shift-based work environment, and to adapt to changing priorities and demands. Practical stuff Where is the More ❯

as well as a solution-focused attitude. The 2nd Line Service Desk Engineer will ideally hold relevant Microsoft certification and have experience working with ITSM systems. Key Skills as 2nd Line Service Desk Engineer: Strong experience in a similar 2nd Line Service Desk role, providing VIP and User support. Excellent … communication and stakeholder management skills. A positive and can-do attitude to work. Ability to work in a team and autonomously. Microsoft certifications (Desirable) ITSM system experience (Desirable) This is an exceptional 2nd Line Service Desk Engineer opportunity, with exciting opportunities to join a growing and specialised team, within an More ❯

Hours: 35 hours per week/hybrid working Closing Date: Sun, 8 Jun 2025 As an Enterprise Architect, youll be responsible for aligning our work in tech with our business mission, strategy, and processes as we grow our plans for More ❯

Software Asset Management Analyst - Leeds (Hybrid) Asset Management - Asset - Hardware - Software - ServiceNow - ITSM - ITIL - Procurement - Invoicing - Procedures - Vendors I am currently recruiting for a Software Asset Management Analyst based in Leeds. The Software Management Analyst will join leading law firm with a reputation for excellence in the industry. You will … an exciting and challenging role in IT Asset Management, please send your CV to peter.hutchins @ circlerecruitment.com. Apply now! Asset Management - Asset - Hardware - Software - ServiceNow - ITSM - ITIL - Procurement - Invoicing - Procedures - Vendors Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you More ❯

security into solutions from design through to delivery. Develop reusable security patterns, architecture principles, and frameworks. Drive security architecture across digital programmes such as ITSM (ServiceNow) and back-office modernisation. Conduct threat modelling , risk analysis, and define security requirements for systems including remote access (VPNs) and secure OT-to-IT … system development life cycles. Strong stakeholder engagement skills, able to align security decisions with business goals. Desirable Hands-on experience with ServiceNow or similar ITSM platforms. Familiarity with utilities, energy, or critical infrastructure sectors. Prior experience working with or in a Distribution Network Operator (DNO) . OT security experience is More ❯

security into solutions from design through to delivery. Develop reusable security patterns, architecture principles, and frameworks. Drive security architecture across digital programmes such as ITSM (ServiceNow) and back-office modernisation. Conduct threat modelling , risk analysis, and define security requirements for systems including remote access (VPNs) and secure OT-to-IT … system development life cycles. Strong stakeholder engagement skills, able to align security decisions with business goals. 💡 Desirable Hands-on experience with ServiceNow or similar ITSM platforms. Familiarity with utilities, energy, or critical infrastructure sectors. Prior experience working with or in a Distribution Network Operator (DNO) . OT security experience is More ❯