Enterprise Contact Centre Manager
- Hiring Organisation
- Sanderson
- Location
- Leeds, UK
- Employment Type
- Full-time
identify opportunities to improve capabilities through automation, digital channels and self-service solutions. Work closely with senior stakeholders to align service delivery with organisational objectives. Manage performance against operational metrics, service levels and customer outcomes. Lead transformation and change programmes, ensuring teams remain engaged and focused throughout periods … technologies. Ability to develop strategic visions and successfully deliver measurable outcomes. Excellent stakeholder management and communication skills. Experience leading teams through change and driving organisational improvement. The Ideal Candidate We're looking for someone who: Enjoys working in a transformational environment. Has a forward-thinking view of customer experience ...