1 to 25 of 28 Service Management Jobs in Yorkshire

contact the recruiter directly. ITSM Consultant Position Description Discover where complex meets meaningful as an ITSM Consultant in our in our Business Consulting and Service Advisory Practice team. You will be part of a team that combines subject matter and technical expertise with business understanding, providing our clients with … support the needs of our clients, we are looking for candidates with one or more of the following skills and experience across the IT Service Management framework, including but not limited to: • General Service Management • Service Desk • Request Fulfilment • Problem Management • Incident Management ...

This 6 month FTC IT Service Manager position sits within the Governance & Resilience function and is responsible for embedding and improving IT service management practices aligned to ITIL 4. The role focuses on strengthening governance, driving operational resilience, and ensuring controlled, measurable delivery across change, release … service management processes. Client Details Our client is a public sector financial institution that operates a large-scale, enterprise IT environment with a strong focus on governance, resilience, and continuous improvement. The IT Operations function includes Service Delivery, Platforms & Infrastructure, Information Security, and Governance & Resilience teams working ...

This 6 month FTC IT Service Manager position sits within the Governance & Resilience function and is responsible for embedding and improving IT service management practices aligned to ITIL 4. The role focuses on strengthening governance, driving operational resilience, and ensuring controlled, measurable delivery across change, release … service management processes. Client Details Our client is a public sector financial institution that operates a large-scale, enterprise IT environment with a strong focus on governance, resilience, and continuous improvement. The IT Operations function includes Service Delivery, Platforms & Infrastructure, Information Security, and Governance & Resilience teams working ...

Title: IT Service Management Analyst Location: Hybrid - Leeds Salary: Up to £45,000 + comprehensive benefits package Why Apply? Within a business showing continuous growth, you'll play a key role in strengthening established IT service delivery services across a complex enterprise environment. It'll offer … opportunity to lead on Change Management & Major Incident Management, while also supporting governance, compliance, and continuous improvement. You'll be working to recognised frameworks such as ITIL, ISO20000, and ISO27001. It suits an IT service management professional who thrives in high-impact situations and values structure ...

Your new company IT Service Manager - (Governance & Resilience) is required on a 6 month FTC basis for a large and expanding organisation based in Sheffield during a period of change and transformation. You will join a well-established IT Governance & Resilience team within a broader IT Operations function, working … alongside Service Delivery, Platforms & Infrastructure, and Information Security teams. Reporting to the IT Service Management Senior Manager, you will play a key role in operating, improving and embedding ITIL 4-aligned governance and service management practices. You will lead governance workstreams across Change Enablement, Release ...

experienced technical leader who enjoys building high-performing teams and driving operational excellence? Do you have a strong background in systems integration, service management and stakeholder engagement? If so, this could be an excellent opportunity to play a key role in a growing digital services organisation. TechXperts Recruitment … working with an organisation looking to appoint a Technical Operations Manager to lead their Integration and Service Management functions. This is a leadership role where you'll manage a team of Integration Engineers and Service Management professionals, ensuring critical digital services remain secure, resilient and high ...

months, 1x 18 months Main duties of the job: Working in the Information Services – Planning and Administration team to provide procurement, financial, asset management and administrative support that enables the department to meet and exceed agreed service levels to its customers Develop innovative solutions to solve business problems … with Council financial regulations and Contract Standing orders Where required by a line manager, provide administrative support to the IT services department including asset management, FOI support and telephony contract admin Follow IT Services planning and administration processes and policies Support the continuous development and enhancement of the service ...

Technology continues to grow our SAP Practice and were looking for an experienced SAP Service Delivery Manager to join us. Were passionate about building diverse, inclusive teams and actively encourage applications from women, underrepresented groups, and neurodivergent candidates, with support and adjustments available throughout the hiring process. … Service Delivery Manager, youll take full ownership of service delivery for a single, strategic customer. This is not a portfolio role youll be fully dedicated to one account, embedded within the customers environment and working closely with their team day to day. The customer operates a global business ...

Council policies, financial regulations, and standing orders. Assist with financial administration, budget monitoring, and invoice processing. Maintain accurate ICT asset records and support asset management processes. Provide administrative support relating to telephony contracts, Freedom of Information (FOI) requests, and service documentation. Use IT service management systems … accurately record and maintain service-related information. Support the continuous improvement of planning, administration, and service management processes. Liaise with colleagues, suppliers, and stakeholders to resolve queries and support service delivery. Requirements: Experience providing administrative support within an IT, ICT, business systems, finance, or procurement environment. ...

Council policies, financial regulations, and standing orders. Assist with financial administration, budget monitoring, and invoice processing. Maintain accurate ICT asset records and support asset management processes. Provide administrative support relating to telephony contracts, Freedom of Information (FOI) requests, and service documentation. Use IT service management systems … accurately record and maintain service-related information. Support the continuous improvement of planning, administration, and service management processes. Liaise with colleagues, suppliers, and stakeholders to resolve queries and support service delivery. Requirements: Experience providing administrative support within an IT, ICT, business systems, finance, or procurement environment. ...

Service Desk Analyst Alongside a competitive salary as stated above, you will also receive: Up to 10% discretionary annual bonus 11% pension contribution (3% from you, 8% from us – optional additional matched 3% contributions, e.g. 6% from you, 11% from us) 25 days annual leave plus flexible bank holidays … option to buy/sell additional 5 days) Private Medical Cover Healthcare cash plan 6x salary death in service A personal GP service enabling you to get a video consultation with a NHS-registered private GP Employee Assistance Programme A range of shopping discounts from major high-street ...

title Telephony Application Manager Function Technology (Application Management) Location Ripponden Reports to Responsible for staff No About our business JLA is a mission critical infrastructure solutions business offering services Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning. The company offers an end-to-end, on premise, machine … supply and breakdown service proposition under the name Total Care, and additional products and services. JLA is driven by a world class Sales & Marketing engine, owns and maintains all assets, and has an efficient on-site operations team working with daily with customers. Role overview As Telephony Application Manager ...

infrastructure and devices to keeping our environment secure and efficient, IT enables every team across the business to thrive. This is a team where service excellence meets operational rigour, blending proactive problem‐solving, deep technical expertise, and a people‐first mindset to deliver an IT experience that feels seamless … infrastructure, assets, and support operations. Build strong relationships with IT teams across locations and support hiring where needed. Review current systems, hardware estate, and service levels to identify quick wins. Carry out a full review of IT asset inventory, lifecycle status, and management processes. Understand business needs ...

Infrastructure Directorate and reporting to the Technology Support Manager, this role plays a key part in supporting internal and external users and enhancing service desk operations. Working closely with our outsourced IT service desk partner, you will act as a key point of contact within SEG for escalations … local support, and device management, support and configuration- helping to ensure a seamless and effective support experience for all colleagues. Deliver Exceptional Support: Provide first and second line assistance for hardware, software, and systems, ensuring smooth operations for all users. Be the Key Liaison: Act as the vital link ...

expertise (Azure/Microsoft 365) with proven experience managing IT operations, teams, and strategic initiatives in a fast-paced environment. Key Responsibilities IT Operations & Service Delivery Oversee the daily operations of the IT department, ensuring high availability and performance of systems and services Manage IT support, infrastructure, and service delivery across the organisation Ensure SLAs and KPIs are met, driving continuous improvement in service quality Act as an escalation point for complex technical issues Technical Leadership Remain hands-on with core technologies , particularly Azure and Microsoft 365 Provide technical guidance across infrastructure, cloud services, and security Lead ...

plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for a Service Transition Manager to join our community of tech experts in DWP Digital. We're using fresh ideas and leading-edge tech to build and maintain … purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? Demonstrable experience of IT Service Management in an ITIL or equivalent Framework. Proven experience of supporting the delivery of projects in an Agile environment. Proven track record of transitioning projects ...

Life on the team Our Delivery Leadership team is the central point of contact for customers into Group Delivery, ensuring high-quality service and a consistently strong customer experience. Youll join a supportive and collaborative team, working on a complex and very high-profile account. This is a fast … paced environment where service performance and customer outcomes really matter, with clear opportunities to develop and progress your career. What youll do As a Customer Delivery Manager, youll be responsible for delivering services into one of our large and complex customer accounts. Youll take ownership of service performance ...

About the role As an IT Service Desk Analyst, youll be the first point of contact for technical support across DFS.Youll provide friendly and efficient assistance with a focus on getting things right the first time, ensuring our colleagues stay connected, supported, and empowered to do their best work. … occasional weekend work involved. What youll be responsible for Logging calls, providing swift and accurate support, and resolving issues in line with our incident management standards. Tackling hardware, software, email, password resets, mobile devices, and IT equipment issues with empathy and determination. Resolving incidents/problems quickly and accurately ...

EPR. Drive solution designs, technical specifications and integration standards to ensure safe, effective interoperability between clinical and administrative systems. Oversee change control, configuration management, system upgrades and interface testing to ensure uninterrupted service. Represent the Group in internal and external programmes, clearly communicating digital vision and EPR integration strategy. … flows. Experience managing digital or technical teams including staffing, performance, resource planning and development. Knowledge of development methodologies (e.g., Agile/Scrum) and project management approaches such as PRINCE2. Knowledge of data architectures, interface technologies and integration standards relevant to modern EPR systems. Ability to analyse complex technical ...

Responsibilities Deliver frontline support for Microsoft Dynamics 365 Business Central and Microsoft 365 tools (Teams, SharePoint, Outlook, OneDrive) Investigate, troubleshoot and resolve incidents and service requests in a timely and professional manner Escalate complex or unresolved issues to third-party vendors or senior IT colleagues Maintain and update support … documentation and resolution logs Ensure business continuity through prompt issue management Provide user support across the organisation in line with SLAs Support the design and enhancement of PowerApps solutions to meet business needs Assist in maintaining and developing Power BI dashboards to provide actionable insights Collaborate with internal teams ...

growing internal IT team based in Leeds. You will provide technical support to users across multiple UK sites, taking ownership of incidents and service requests escalated from the 1st Line Support team. The role will involve troubleshooting a broad range of Microsoft, infrastructure, networking and end-user technology issues. … cloud or project-based roles. Key Responsibilities Provide 2nd line technical support to users across multiple UK locations. Take ownership of escalated incidents and service requests through to resolution. Troubleshoot Windows 10 and Windows 11 desktop and laptop issues. Administer Microsoft 365, including Exchange Online, Teams, SharePoint and OneDrive. ...

ongoing temporary contract. This is a full-time role working 37 hours per week, Monday to Friday. Working within the Enterprise Architecture and Information Management team, you will collaborate with a wide range of stakeholders, technical teams, and service areas to develop robust, scalable, and strategic technology solutions … solutions. Ensure solutions align with enterprise architecture principles, standards, and strategic objectives. Provide expert technical advice and guidance on emerging technologies and opportunities for service improvement. Support IT service management processes and contribute to continuous improvement initiatives. Investigate technical issues and collaborate with colleagues to identify ...

ongoing temporary contract. This is a full-time role working 37 hours per week, Monday to Friday. Working within the Enterprise Architecture and Information Management team, you will collaborate with a wide range of stakeholders, technical teams, and service areas to develop robust, scalable, and strategic technology solutions … solutions. Ensure solutions align with enterprise architecture principles, standards, and strategic objectives. Provide expert technical advice and guidance on emerging technologies and opportunities for service improvement. Support IT service management processes and contribute to continuous improvement initiatives. Investigate technical issues and collaborate with colleagues to identify ...

This is a full-time role working 37 hours per week, Monday to Friday. Key Responsibilities Provide end-user and infrastructure support, ensuring agreed service levels are met and exceeded. Support, maintain, and improve ICT systems, networks, servers, storage, email, desktop, and workspace technologies. Investigate technical issues, identify root … causes, and implement effective solutions and preventative measures. Monitor system performance and contribute to the continuous improvement of ICT services. Work within ITIL service management processes and accurately maintain service records and documentation. Collaborate with colleagues, stakeholders, and end users to resolve issues and deliver excellent customer ...

This is a full-time role working 37 hours per week, Monday to Friday. Key Responsibilities Provide end-user and infrastructure support, ensuring agreed service levels are met and exceeded. Support, maintain, and improve ICT systems, networks, servers, storage, email, desktop, and workspace technologies. Investigate technical issues, identify root … causes, and implement effective solutions and preventative measures. Monitor system performance and contribute to the continuous improvement of ICT services. Work within ITIL service management processes and accurately maintain service records and documentation. Collaborate with colleagues, stakeholders, and end users to resolve issues and deliver excellent customer ...