1 to 25 of 64 Service Management Jobs in Yorkshire

/Development of technology operations Flexible benefits that you can cash for salary Cycle to Work Dental insurance Childcare vouchers Retail discounts Excellent coaching and training Job Description IT Service Management own the delivery of IT consumer services and are responsible for ensuring the delivery and fulfilment of IT Services within the existing IT service framework. Under … direction of the Lead Service Delivery Manager, the Service Delivery Manager will be responsible for the delivery of IT services to our user community. The SDM will consult with direct team members from internal and external sources aligned to the delivery of IT services. MAIN PURPOSE OF JOB: IT Service Management own the delivery of IT … consumer services and are responsible for ensuring the delivery and fulfilment of IT Services within the existing IT service framework. Under direction of the Lead Service Delivery Manager, the Service Delivery Manager will be responsible for the delivery of IT services to our user community. The SDM will consult with direct team members from internal and external More ❯

Service Manager Alscient, Leeds, England, United Kingdom (Hybrid) Role To support our ongoing growth, we are currently seeking an experienced, customer-focused Service Manager responsible for driving outstanding service and support within our ITSM Function. The successful candidate will be responsible for overseeing incident, problem, and change management aligned with ITIL best practices, driving continual service improvement and ensuring performance against SLAs. The role involves working closely with delivery teams and key stakeholders in understanding customer needs to provide outstanding service, build lasting relationships and ensuring the delivery of value from our tailored solutions. This is an exciting and hands-on opportunity to make a real difference by putting customer success and service … plan to match your ability and ambition, ensuring your personal and professional growth is in line with our commercial development. What do we need from you? As an Alscient Service Manager we expect you to be able to hit the ground running, you will have initiative, be self-motivated and keen to make a difference for your customers. You More ❯

Service Manager Alscient, Leeds, England, United Kingdom (Hybrid) Role To support our ongoing growth, we are currently seeking an experienced, customer-focused Service Manager responsible for driving outstanding service and support within our ITSM Function. The successful candidate will be responsible for overseeing incident, problem, and change management aligned with ITIL best practices, driving continual service improvement and ensuring performance against SLAs. The role involves working closely with delivery teams and key stakeholders in understanding customer needs to provide outstanding service, build lasting relationships and ensuring the delivery of value from our tailored solutions. This is an exciting and hands-on opportunity to make a real difference by putting customer success and service … plan to match your ability and ambition, ensuring your personal and professional growth is in line with our commercial development. What do we need from you? As an Alscient Service Manager we expect you to be able to hit the ground running, you will have initiative, be self-motivated and keen to make a difference for your customers. You More ❯

About BDO BDO is the leading mid-tier professional services provider globally. In 2024, our core service lines (Audit & Assurance, Tax, Advisory, and Business Services & Outsourcing) generated annual revenues of over US$15 billion. With a worldwide community of over 119k professionals operating in 166 countries and territories, we’re dedicated to helping our clients navigate complex financial and … believe that businesses have an economic imperative and an ethical responsibility to contribute towards a more sustainable and equitable world. In 2021, as part of the Net Zero Financial Service Providers Alliance, we pledged to reach net zero carbon emissions by 2050 or sooner. In addition, we’re #BDOproud to support thousands of colleagues around the globe who regularly … and operations in the Global IT application landscape. Ensuring the integrity, availability, performance, recoverability, and security of the data services in accordance with established policies, procedures and to agreed service levels. Key accountabilities Day-to-day responsibilities and expectations for this position: Administration of core cloud platform services across a variety of Microsoft cloud (Azure) technologies. Working with the More ❯

About BDO BDO is the leading mid-tier professional services provider globally. In 2024, our core service lines (Audit & Assurance, Tax, Advisory, and Business Services & Outsourcing) generated annual revenues of over US$15 billion. With a worldwide community of over 119k professionals operating in 166 countries and territories, we’re dedicated to helping our clients navigate complex financial and … believe that businesses have an economic imperative and an ethical responsibility to contribute towards a more sustainable and equitable world. In 2021, as part of the Net Zero Financial Service Providers Alliance, we pledged to reach net zero carbon emissions by 2050 or sooner. In addition, we’re #BDOproud to support thousands of colleagues around the globe who regularly … and operations in the Global IT application landscape. Ensuring the integrity, availability, performance, recoverability, and security of the data services in accordance with established policies, procedures and to agreed service levels. Key accountabilities Day-to-day responsibilities and expectations for this position: Administration of core cloud platform services across a variety of Microsoft cloud (Azure) technologies. Working with the More ❯

About BDO BDO is the leading mid-tier professional services provider globally. In 2024, our core service lines (Audit & Assurance, Tax, Advisory, and Business Services & Outsourcing) generated annual revenues of over US$15 billion. With a worldwide community of over 119k professionals operating in 166 countries and territories, we’re dedicated to helping our clients navigate complex financial and … believe that businesses have an economic imperative and an ethical responsibility to contribute towards a more sustainable and equitable world. In 2021, as part of the Net Zero Financial Service Providers Alliance, we pledged to reach net zero carbon emissions by 2050 or sooner. In addition, we’re #BDOproud to support thousands of colleagues around the globe who regularly … and operations in the Global IT application landscape. Ensuring the integrity, availability, performance, recoverability, and security of the data services in accordance with established policies, procedures and to agreed service levels. Key accountabilities Day-to-day responsibilities and expectations for this position: Administration of core cloud platform services across a variety of Microsoft cloud (Azure) technologies. Working with the More ❯

About BDO BDO is the leading mid-tier professional services provider globally. In 2024, our core service lines (Audit & Assurance, Tax, Advisory, and Business Services & Outsourcing) generated annual revenues of over US$15 billion. With a worldwide community of over 119k professionals operating in 166 countries and territories, we’re dedicated to helping our clients navigate complex financial and … believe that businesses have an economic imperative and an ethical responsibility to contribute towards a more sustainable and equitable world. In 2021, as part of the Net Zero Financial Service Providers Alliance, we pledged to reach net zero carbon emissions by 2050 or sooner. In addition, we’re #BDOproud to support thousands of colleagues around the globe who regularly … and operations in the Global IT application landscape. Ensuring the integrity, availability, performance, recoverability, and security of the data services in accordance with established policies, procedures and to agreed service levels. Key accountabilities Day-to-day responsibilities and expectations for this position: Administration of core cloud platform services across a variety of Microsoft cloud (Azure) technologies. Working with the More ❯

About BDO BDO is the leading mid-tier professional services provider globally. In 2024, our core service lines (Audit & Assurance, Tax, Advisory, and Business Services & Outsourcing) generated annual revenues of over US$15 billion. With a worldwide community of over 119k professionals operating in 166 countries and territories, we’re dedicated to helping our clients navigate complex financial and … believe that businesses have an economic imperative and an ethical responsibility to contribute towards a more sustainable and equitable world. In 2021, as part of the Net Zero Financial Service Providers Alliance, we pledged to reach net zero carbon emissions by 2050 or sooner. In addition, we’re #BDOproud to support thousands of colleagues around the globe who regularly … and operations in the Global IT application landscape. Ensuring the integrity, availability, performance, recoverability, and security of the data services in accordance with established policies, procedures and to agreed service levels. Key accountabilities Day-to-day responsibilities and expectations for this position: Administration of core cloud platform services across a variety of Microsoft cloud (Azure) technologies. Working with the More ❯

wider IT support teams. The Application Packaging Team is responsible for managing the end to end delivery of applications and Operating System gold builds, and the on-going lifecycle management for those applications. This critical on site DV security cleared role undertakes application packaging and is an integral part of the project team. Also, as deputy to the team … Must be able to deal directly with clients in a friendly and highly confident manner demonstrating excellent internal and external customer communication skills Job Description: Experience of Application Lifecycle Management in an Enterprise environment as part of a desktop transformation project Strong Application Packaging experience using Flexera AdminStudio, InstallShield, IS Recapture & ORCA Expert understanding of MSI technology, including transforms. … highlight any local shadow IT agreements Be politically savvy and understand the concerns and priorities of our customer and our own support teams Required skills: Basic Knowledge of project management tools and techniques Basic Understanding of IT project management methodologies including agile and waterfall Microsoft Active Directory server Microsoft Group Policy Objects (GPOs) Understand cloud technologies Understand network More ❯

wider IT support teams. The Application Packaging Team is responsible for managing the end to end delivery of applications and Operating System gold builds, and the on-going lifecycle management for those applications. This critical on site DV security cleared role undertakes application packaging and is an integral part of the project team. Also, as deputy to the team … Must be able to deal directly with clients in a friendly and highly confident manner demonstrating excellent internal and external customer communication skills Job Description: Experience of Application Lifecycle Management in an Enterprise environment as part of a desktop transformation project Strong Application Packaging experience using Flexera AdminStudio, InstallShield, IS Recapture & ORCA Expert understanding of MSI technology, including transforms. … highlight any local shadow IT agreements Be politically savvy and understand the concerns and priorities of our customer and our own support teams Required skills: Basic Knowledge of project management tools and techniques Basic Understanding of IT project management methodologies including agile and waterfall Microsoft Active Directory server Microsoft Group Policy Objects (GPOs) Understand cloud technologies Understand network More ❯

tech stack inc Networking, Security, Virtualisation (VMWARE), Telephony, Storage, Back Up, Physical kit all Windows. Plus Azure and Office365 would be beneficial. Job Purpose: Provide a high level of service support and maintain the group systems and infrastructure, with the responsibility of identifying and implementing new developments, which are aligned with the organisation's strategy. Principal Duties and Responsibilities … Incidents and general enhancements requested. Troubleshooting potential impact of security tooling on business applications as required. Deliver new features or Security Tools. Response to and following of core IT Service Management Principles. Serve as a resource and technical expert within IT Security to the Head of Information Systems and the wider business. Assists in the training of department … of the infrastructure. Troubleshoot hardware and software problems for all supported platforms within the business. Test, install and configure new hardware and software solutions. Log all calls into the service desk application to ensure that statistics and analysis of all calls can be made. Assess and advise the Head of Information Systems on the potential benefit to the organisation More ❯

Arabia. We can deliver projects independently or as an extension of a client’s team. Our 3 business units, Transform, Tech and Talent, enable us to provide a full-service offering so we can resolve technological challenges, increase efficiency, and accelerate growth. Our services, include Software Development, Platform Engineering, IT Managed Services, Data Services, Digital Transformation, and Talent Solutions. … we are now looking for an IT Operations Manager to ensure our day to day business continues to run smoothly. The IT Operations Manager will be responsible for the management of our internal IT systems, processes, equipment lifecycle, and the application support we provide to our clients. The successful candidate will oversee the resolution of day-to-day queries … relating to internal IT and application services to ensure excellent client satisfaction. RESPONSIBILTIES: SERVICE DELIVERY Oversee day-to-day service desk operations, ensuring adherence to SLAs and customer satisfaction targets Maintain and optimise ITIL based service management processes and best practices Manage incident escalation procedures and ensure proper resolution tracking Serve as an escalation point for More ❯

ITSM Specialist We are looking for a passionate and dynamic BMC Helix ITSM Specialist with expertise in application support, development and integration in a SaaS environment to join our Service Delivery Team. The ideal candidate will have hands-on experience in configuring, customising, and integrating BMC Helix ITSM solutions to optimize IT service management processes. To provide … a responsive, cost-effective and quality-driven service to Calderdale & Huddersfield NHS Trust and the local informatics customer community (including external application tenants), specialising in IT Infrastructure Library (ITIL) best practices support, planning and architecture. This role also requires BMC Helix ITSM Service Management Reporting domain experience. While the post offers the flexibility of home remote working … driven by independent boards. Boardslisten to their Council of Governors and respond to the needs of their members - patients, staff andthe local community. Foundation trusts provide what the health service wants, yet are also free to invest quickly in thechanges to the local community needs, in striving to be the best, and in putting their patients first. Job description More ❯

responsible for delivering change to our public cloud (Microsoft Azure). The role requires skills and experience across the Microsoft Azure stack to enable the successful automation, monitoring and management of our Azure environment. Utilising your skills and experience and bringing knowledge from internal and external sources you will support the Cloud Engineers to implement new ways of working … have a range of other benefits available to you including; Annual discretionary bonus scheme 25 days standard annual leave + bank holidays + rising 1 day per year of service to a maximum of 30 days. Holiday trading scheme allowing the ability to buy and sell additional annual leave days. Matching employer pension contribution (up to 10% per annum … gym membership. What Will You Be Doing? Your main responsibilities will include: Reviewing and contributing to High Level Designs for Cloud Infrastructure delivery that meet operational needs, security standards, service levels, resiliency and business change demand. Drafting, reviewing and approving Detailed Level Designs, ensuring they meet our requirements. Supporting and coaching our Cloud Engineers. Monitoring metrics and adjusting configurations More ❯

would love to hear from you. Job Overview Our client is passionate about providing cutting-edge IT solutions that empower businesses across West and North Yorkshire. As a Managed Service Provider (MSP) with a proven track record of excellence, they specialise in creating tailored IT services for small and medium-sized businesses, helping them operate efficiently and securely. Their … of a dynamic and collaborative team, this is the opportunity for you. In this role, you will take on responsibilities spanning 1st, 2nd, and 3rd Line support, ensuring seamless service for their clients. This includes resolving everyday technical issues, tackling more advanced problems, and leading impactful IT projects. Key Responsibilities Client-Centric Support Across All Levels: Provide expert 2nd … to enhance their client offering. Qualifications & Experience Essential Skills: At least 3 years of hands-on IT support experience in an MSP environment. Strong expertise in: Microsoft 365 (user management, tenant migrations, security policies, Entra, Intune, and Defender); Windows Server OS (Active Directory, DNS, Group Policy); Network setups and troubleshooting (including VLANS, firewalls, and wireless infrastructure). Familiarity with More ❯

Job Title: Service Desk Support Analyst Location: York (Hybrid) Salary: £28,000 - £30,000 The Company A leading force in helping organisations across the UK embrace digital technologies to modernise how they work. Through cutting-edge infrastructure, cloud platforms, cybersecurity, data management, and collaboration tools, they support businesses in achieving their digital transformation goals. With a recent internal … promotion, there is now an exciting opportunity for a Support Analyst to join the growing Service Desk team. Role & Responsibilities In this position, you'll act as the first point of contact for technical assistance, supporting users with a range of IT-related issues. You'll play a key part in diagnosing problems, providing solutions, and escalating more advanced … line technical support through phone, email, and messaging platforms Diagnose and resolve common IT issues across hardware, software, and networking Keep clear, accurate records of support activities using IT service management tools Escalate unresolved or complex incidents to the appropriate technical teams Keep users updated throughout the resolution process Collaborate with colleagues to ensure effective problem-solving and More ❯

performing IT and Data Services Manager to take overall responsibility for an IT infrastructure, its operation and strategic development. The successful candidate will able to demonstrate several years' broad management experience within IT services, ideally within an educational environment. They will be comfortable forming strong, collaborative relationships with key stakeholders, have the ability to manage and implement change and … to manage technical details and direct technical staff. The role includes management of a small and dedicated team covering all aspects of IT from day-to-day service delivery to strategic planning. The Trust uses an ITIL based approach to service management in an environment supporting around 600 users including Windows PCs and iPads. Infrastructure is … They will understand typical methods for securing the network perimeter, using Firewall, mail and web gateways. Additionally, networking security products and techniques such as IPS, IDS, and centralised log management or SIEM would be beneficial. An understanding of information security management principals and practice, such as ISO 27001, would be of great benefit and applying appropriate security tools More ❯

These five shared values lead every decision wemake and action we take, guiding us to deliver impact how and where it mattersmost . Connect to your opportunity The Control management Senior Manager - ServiceNow will be responsible for the following: Shape the development of technology control management including scoping, development of and testing ServiceNow tools for ITRM processes in … of new and emerging technologies being deployed and ensure risk assessment processes are appropriately applied and advise on decisions with technology risk impacts as new activities and other change management/transformational initiatives. Leverage available technical resources/tools to research; expand technology risk knowledge to enhance work product, to remain up to date on member firms and line … with the Deloitte Technology and Integrity strategies. Advise on the development to the assessment criteria at the start of each assessment cycle - in conjunction with the Global Integrity Assessment Service Leader and the relevant subject matter experts. Leverage MFS8 controls library to integrate with a DT Controls library supporting ServiceNow changes to accommodate the changes in testing process to More ❯

of skills we think you need: Working knowledge in end user computing & networking troubleshooting (TCP/IP, DNS and SMTP). Working knowledge in IT infrastructure, systems administration, network management and end user support services. Working experience with Service Management or Ticketing Tools like Jira Service Management, Service Now. Working experience with IDP platforms … like Okta, Azure. Proven communication skills, written and verbal. Ability to read & analyse business processes, procedures, training material. Analytical & problem solving abilities. Service oriented demeanour is a must. Driving change and handling difficult situations. Problem-solving skills, attention to detail, and ability to work independently and collaboratively in a fast-paced environment. Proficiency in deploying and managing IT systems More ❯

thrives on adaptability, teamwork, and ownership. Our leadership style is hands-on and empowering, fostering an environment where every team member’s input is valued. Role Overview The Customer Service Manager is responsible for overseeing the customer service team while ensuring the delivery of excellent customer service and support. The Customer Service Manager will be responsible … for creating a strong and capable customer service team, and delivering a positive customer experience. Salary £40,000 - £45,000 dependent on experience Responsibilities Lead, coach, and mentor the customer service team to achieve performance goals and deliver exceptional customer service. Support a culture of continuous improvement, responding to change and promoting a collaborative culture and sharing knowledge. … Implement customer service best practices, performance management, resource management and ensure the team KPIs are adhered to. Set performance targets and KPIs for the team and regularly monitor their performance to ensure individual and team objectives are met. Promote a positive and motivating work environment to foster employee engagement and job satisfaction. Ensure adequate staffing levels and More ❯

Commercial Service Manager Alscient, Leeds, England, United Kingdom (Hybrid) The Role As part of our continued growth, we’re seeking an experienced Commercial Service Manager to lead client relationships, drive account expansion and champion service excellence. Your primary mission will be to help customers unlock the full value of their digital investments—particularly across Salesforce and AWS … opportunities, and delivering innovative, high-impact solutions across a range of sectors. As part of our continued growth, we have identified a need for an experienced and skilled Commercial Service Manager to work with our delivery teams to further develop and grow our customer base, with a particular focus on Salesforce and AWS platforms. The key focus of the … our customers unlock the full potential of their digital investments, drive account growth and deliver customer success, achieved by working closely to expand and enhance relationships through innovation and service excellence across a variety of sectors and technologies. Why Alscient? We are experts in digital transformation and proud to be, Summit level Salesforce Partners and Advanced tier AWS Partners More ❯

Commercial Service Manager Alscient, Leeds, England, United Kingdom (Hybrid) The Role As part of our continued growth, we’re seeking an experienced Commercial Service Manager to lead client relationships, drive account expansion and champion service excellence. Your primary mission will be to help customers unlock the full value of their digital investments—particularly across Salesforce and AWS … opportunities, and delivering innovative, high-impact solutions across a range of sectors. As part of our continued growth, we have identified a need for an experienced and skilled Commercial Service Manager to work with our delivery teams to further develop and grow our customer base, with a particular focus on Salesforce and AWS platforms. The key focus of the … our customers unlock the full potential of their digital investments, drive account growth and deliver customer success, achieved by working closely to expand and enhance relationships through innovation and service excellence across a variety of sectors and technologies. Why Alscient? We are experts in digital transformation and proud to be, Summit level Salesforce Partners and Advanced tier AWS Partners More ❯

IT Service Desk Analyst required by my large client. Due to a major increase in workload my client is looking for a new Service Desk Analysts to join the team. You will be Providing support to internal staff via Service Desk portal & telephone. Accurate logging of incidents and service requests in the IT Service Management … and resolving technical issues using remote support tools. Troubleshoot workstation, laptop, mobile phone, and printer issues. Providing clear communication on the status of requests to the requester. Ensuring the Service Desk tickets are continually up to date and being actively monitored and progress through the system. Escalating incidents and service requests to management or third-party suppliers … to ensure service level agreements (SLAs) are met. Escalating issues that may impact service delivery to management. Building new laptop and desktop workstations. Desk deployments and moves. Executing the employee joiner, leaver, and transfers processes. Identifying required software updates and coordinating the packaging, testing and deployment of updates. Writing and updating technical and process documentation. Undertaking projects as More ❯

role within a Tier 1 Investment Bank client, primarily to support the delivery of a Risk and Controls programme. The ideal candidate will have domain expertise in Technology Risk Management and Service Management. Key responsibilities include: Understanding and translating programme objectives into executable work packages. Achieving high standards of delivery and engineering. Engaging effectively with teams, colleagues, and … long-term outcomes. Possessing a broad understanding of resilience and continuous improvement approaches. Relevant Experience: Proven track record of delivering sustainable outcomes in large enterprise organizations. Experience in technology service management with successful control framework implementations. Deep understanding of control operations, regulatory requirements, and industry best practices. Ability to communicate complex technical concepts to diverse audiences, including senior … leadership. Exceptional analytical and problem-solving skills, with experience navigating complex technology landscapes. Strong project management skills with experience leading large-scale initiatives. Understanding of technology infrastructure, including Public Cloud and legacy technologies, in a global financial context. How We Work: Delta Capita is an equal opportunity employer, encouraging applications from qualified candidates regardless of age, race, gender, disability More ❯

of our closest, Tier 1 Investment Bank clients, principally to support the delivery of a Risk and Controls programme. The successful candidate will have domain expertise in Technology Risk Management and Service Management. Candidates must be self-motivated and willing to learn in their own time. It is expected that they will also be required to: Understand and … Have a deep and broad understanding of resilience with associated continuous improvement approaches. Relevant Experience: Track record of delivering sustainable outcomes in an enterprise-scale organisation. Experience in technology service management, with a track record of successfully implementing and enhancing control frameworks. Deep understanding of control operation, regulatory requirements, and industry best practices. Proven ability to effectively communicate … to diverse audiences, including senior leadership and non-technical stakeholders. Exceptional analytical and problem-solving skills, with the ability to navigate and assess complex technology landscapes preferred. Excellent project management skills with a track record of successfully leading large-scale initiatives preferred. Understanding of technology infrastructure, including Public Cloud and legacy technologies as used in a global financial organization More ❯