11 of 11 Support Analyst Jobs in Yorkshire

IT Service Desk Analyst/1st Line Support Analyst A fantastic opportunity has arisen for an IT Service Desk Analyst/1st Line Support Analyst to join our Leeds based law firm on a permanent basis. IT Service Desk Analyst/1st Line Support Analyst Summary: The Service Desk Analyst will report to the Service Desk Manager and be assisted and guided by the Service Desk Specialists and the Senior Service Desk Specialist. The Service Desk Analyst will be the primary point of contact within the IT Service Desk and must have excellent customer service skills, the ability to multi-task and remain calm under pressure. IT Service … Desk Analyst/1st Line Support Analyst Key Responsibilities: • Providing a professional and consistent level of Technology support to all staff • Responding to incoming incidents and requests at first point of contact reported via all mediums • Ensuring all incidents and requests are accurately recorded at the time of being reported and responded to within a set More ❯

Applications Support AnalystLocation: Sheffield area - S1Hybrid work pattern - up to 2 days per week on siteSalary: £35k - £45k plus benefitsLooking for a job with a purpose? Do you want to work for a sustainability company that is trying to save the planet? Applications Support Analyst needed by a growing business with multiple sites across the UK offering … specialist advisory services.The Applications Support Analyst opportunity is a key role within the business supporting business critical systems which includes – Microsoft Dynamics Business Central, 365 and Power Platform technologies like PowerApps and Power BI. Application Support Analyst skills profile – Knowledge/experience of Microsoft 365 tools like Teams, SharePoint, Outlook and OneDrive Experience/knowledge of … BI Previous experience of supporting business applications in operations, supply chain or finance Strong problem solving and analytical skills Customer focused mindset with clear and confident communication skills Application Support Analyst role profile – Providing 1st/2nd line application support to end users Supporting users with Microsoft 365 tools and Dynamics Business Central Troubleshoot issues Maintain and More ❯

Job Title : Application Support Analyst - 1st Line Support Location : Shipley, West Yorkshire Salary : 24,000 - 26,000 per annum Job type : Full time - Permanent Job overview: We are seeking a proactive and customer-focused Application Support Analyst to join our 1st Line Support team. You'll be the first point of contact for our … clients, resolving incidents, answering queries, and ensuring a high-quality support experience. This role offers excellent training, exposure to a wide range of technologies, and opportunities to progress into 2nd line support. Responsibilities: Act as the first line of service for customers, logging and managing tickets from phone calls, emails, and live chat. Resolve 1st line incidents and queries … and information. Persistent - Stay committed until resolution is achieved. Team-Oriented - Collaborate effectively with colleagues. Professional - Represent the business knowledgeably at all times. Essential Requirements: Understanding of basic IT support concepts, gained through prior work experience, formal training, or completion of a relevant IT course. Excellent written and verbal communication skills. Strong customer service mindset and the ability to More ❯

Job Title : Application Support Analyst - 1st Line Support Location : Shipley, West Yorkshire Salary : £24,000 - £26,000 per annum Job type : Full time - Permanent Job overview: We are seeking a proactive and customer-focused Application Support Analyst to join our 1st Line Support team. You'll be the first point of contact for our … clients, resolving incidents, answering queries, and ensuring a high-quality support experience. This role offers excellent training, exposure to a wide range of technologies, and opportunities to progress into 2nd line support. Responsibilities: Act as the first line of service for customers, logging and managing tickets from phone calls, emails, and live chat. Resolve 1st line incidents and queries … and information. Persistent - Stay committed until resolution is achieved. Team-Oriented - Collaborate effectively with colleagues. Professional - Represent the business knowledgeably at all times. Essential Requirements: Understanding of basic IT support concepts, gained through prior work experience, formal training, or completion of a relevant IT course. Excellent written and verbal communication skills. Strong customer service mindset and the ability to More ❯

Legal IT Application Support Analyst, M365, Visual Files, Practice Management, Leeds, Mainly Remote Application Support Analyst required to work for a law firm based near Leeds, West Yorkshire. This role is mostly remote, with circa 2 days per week required in the office. We need a good, all round Legal IT Application Support Analyst … you. There will also be the chance to go on an AI Learning journey with them too. Read on for more details... Key Skills Required: Microsoft 365: Maintain and support the firms SharePoint intranet; Continued development of the firms Client Portals solution built on SharePoint and Aderant Drive Visual Files: Oversee the configuration, maintenance, and development of Visual Files … case management system; Maintain and support SQL Server databases underpinning core business applications. Reporting: Write, maintain, and optimise SQL queries and reports. Artificial intelligence: Developing capabilities utilising the firms chosen Generative AI platform. This is a fantastic opportunity to join a forward-thinking team. Salary dependent on experience. Apply now More ❯

Support Analyst – field based, working at client sites. We are seeking a proactive and customer-focused Support Analyst to first- and second-line technical support to various clients across Northern Ireland (north) supporting end-users across the business, ensuring that hardware, software, and network systems run smoothly and efficiently. Key Responsibilities: Provide day-to-day … technical support for laptops, desktops, and peripherals (printers, monitors, mobile devices). Install, configure, and maintain Windows operating systems (Windows 10/11) and standard business applications. Troubleshoot network connectivity issues, including Wi-Fi, VPN, and LAN/WAN problems. Manage user accounts, permissions, and security in Active Directory and Microsoft 365 . Perform hardware and software upgrades, imaging … and deployment of new laptops. Key Skills & Experience: Proven experience in an IT Support or Service Desk role. Strong knowledge of Windows 10/11, Microsoft Office 365, and general desktop support. Good understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, firewalls, and switches). Experience supporting laptops and mobile devices across different hardware vendors (e.g., Dell More ❯

IT Systems Support Analyst I am actively representing a reputable, multi-national manufacturer who are looking to add to their established IT support team. As the company looks to expand further in 2026, my client is seeking an enthusiastic IT Support Analyst who will join and contribute to the effective running of their core IT … brilliant future progression prospects. The role is primarily office based in South Yorkshire, with the requirement for occasional travel to other sites. Role & Responsibilities Troubleshooting 1st/2nd line support issues across my clients IT environment (hardware, software, networks, servers) Ensuring support tickets are analysed/resolved in a timely manner Assisting in project related tasks such as … requirement gathering/analysis, testing, training Providing excellent support service to users both on-site and remote Skills & Qualifications Proven experience supporting ERP or CRM business systems (preferably Microsoft Dynamics 365 Business Central/NAV) Wider IT infrastructue support experience (inc. M365, Windows, AD) 1st/2nd line support skills - troubleshoot system issues, triage through to completion More ❯

IT Systems Support Analyst I am actively representing a reputable, multi-national manufacturer who are looking to add to their established IT support team. As the company looks to expand further in 2026, my client is seeking an enthusiastic IT Support Analyst who will join and contribute to the effective running of their core IT … brilliant future progression prospects. The role is primarily office based in South Yorkshire, with the requirement for occasional travel to other sites. Role & Responsibilities Troubleshooting 1st/2nd line support issues across my clients IT environment (hardware, software, networks, servers) Ensuring support tickets are analysed/resolved in a timely manner Assisting in project related tasks such as … requirement gathering/analysis, testing, training Providing excellent support service to users both on-site and remote Skills & Qualifications Proven experience supporting ERP or CRM business systems (preferably Microsoft Dynamics 365 Business Central/NAV) Wider IT infrastructue support experience (inc. M365, Windows, AD) 1st/2nd line support skills - troubleshoot system issues, triage through to completion More ❯

Keen to work in an autonomous support role and make a real impact on the IT function? You'll join a multi-brand organisation seeking a proactive and solutions-focused IT Support Analyst. This role offers a rare opportunity to combine hands-on support with the chance to contribute to systems analysis, process improvement, and long-term … IT team that delivers exceptional service across a group of brands. With a high-performing helpdesk already in place, your focus will be on owning 1st and 2nd line support tickets, identifying repeat issues, investigating root causes, and driving improvements through collaboration with users, developers, and senior leaders.You'll also contribute to internal training initiatives, help streamline support processes, and take part in project work as the business continues to modernise its IT systems. Key experience: 2+ years experience in a 1st/2nd Line IT Support role Strong troubleshooting skills across hardware, software, printers, ERP, and user account issues Familiarity with Windows OS, Microsoft 365, and Active Directory Confident communicating with users at all levels More ❯

Keen to work in an autonomous support role and make a real impact on the IT function? You'll join a multi-brand organisation seeking a proactive and solutions-focused IT Support Analyst. This role offers a rare opportunity to combine hands-on support with the chance to contribute to systems analysis, process improvement, and long-term … IT team that delivers exceptional service across a group of brands. With a high-performing helpdesk already in place, your focus will be on owning 1st and 2nd line support tickets, identifying repeat issues, investigating root causes, and driving improvements through collaboration with users, developers, and senior leaders. You'll also contribute to internal training initiatives, help streamline support processes, and take part in project work as the business continues to modernise its IT systems. Key experience: 2+ years experience in a 1st/2nd Line IT Support role Strong troubleshooting skills across hardware, software, printers, ERP, and user account issues Familiarity with Windows OS, Microsoft 365, and Active Directory Confident communicating with users at all levels More ❯

Keen to work in an autonomous support role and make a real impact on the IT function? You'll join a multi-brand organisation seeking a proactive and solutions-focused IT Support Analyst. This role offers a rare opportunity to combine hands-on support with the chance to contribute to systems analysis, process improvement, and long-term … IT team that delivers exceptional service across a group of brands. With a high-performing helpdesk already in place, your focus will be on owning 1st and 2nd line support tickets, identifying repeat issues, investigating root causes, and driving improvements through collaboration with users, developers, and senior leaders. You'll also contribute to internal training initiatives, help streamline support processes, and take part in project work as the business continues to modernise its IT systems. Key experience: 2+ years experience in a 1st/2nd Line IT Support role Strong troubleshooting skills across hardware, software, printers, ERP, and user account issues Familiarity with Windows OS, Microsoft 365, and Active Directory Confident communicating with users at all levels More ❯