10 of 10 1st Line Support Analyst Jobs in the UK excluding London

Gotpeople are working closely with a dynamic local IT comapny are are looking for Technical support Analysts. The successful candidates should have: A minimum of 1 year experience working in a busy Technical Service Desk role, ideally at an MSP Excellent customer service and communication skills (verbal and written) Be able to drive to site for the shift … problem-solving skills RESPONSIBILITIES Customer Service Acting as the first point of contact via phone, email or ticket Providing a friendly, quick and helpful experience for our clients Providing 1st level support remotely Escalating tickets to 2nd line team and collaborating with team members Use of our ticketing system Use our ticketing system to work … apply remediation actions as indicated by our processes Review regularly scheduled/automated actions as indicated by our processes Communication, Reporting and Risk Escalate tickets that require Technical Support Analyst assistance Communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue More ❯

Gotpeople are working closely with a dynamic local IT comapny are are looking for Technical support Analysts. The successful candidates should have: A minimum of 1 year experience working in a busy Technical Service Desk role, ideally at an MSP Excellent customer service and communication skills (verbal and written) Be able to drive to site for the shift … problem-solving skills RESPONSIBILITIES Customer Service Acting as the first point of contact via phone, email or ticket Providing a friendly, quick and helpful experience for our clients Providing 1st level support remotely Escalating tickets to 2nd line team and collaborating with team members Use of our ticketing system Use our ticketing system to work … apply remediation actions as indicated by our processes Review regularly scheduled/automated actions as indicated by our processes Communication, Reporting and Risk Escalate tickets that require Technical Support Analyst assistance Communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue More ❯

1st Line Technical Support Analyst Location : Borehamwood, WD6 1JD Salary : £25K – £30K per annum, DOE + Excellent Benefits! Contract : Full time, permanent Benefits: 20 days holiday plus bank holidays, Bupa Cash plan with EAP support after 1 month service, 4% Pension contribution (matched by employee), Stock options after 1 years’ service … career and develop your skills through experience and training. We have extremely high standards in everything we do and place importance on continued technical development achieved through Microsoft accreditations. 1st Line Technical Support Analyst – About the role: You will be working directly with our clients on our Service Desk, handling inbound tickets and … products. What we need from you: Ideal applicants will have good written & phone skills and at least 2-3 years’ experience and demonstrate support knowledge to a 1st line level of the following technologies: Microsoft 365 Microsoft Azure Microsoft Entra Intune Windows Server (2019/2022/2025) Active Directory Windows networking Basic routing, switching More ❯

Service Desk Analyst - Derbyshire Exciting opportunity for someone who is looking to expand their existing experience within a service desk environment that promotes internally. £25,000 salary (negotiable), on site in Derbyshire Shift Patterns (6am-2pm, 9am-5pm, 11am-7pm (work remotley)) - The ability to drive and have your own vehicle will be essential for onsite shifts. To … first port of call for the companies users when having technical issues, this requires you to have an understanding of Windows OS, O365, Active Directory and other IT Support queries relating to Hardware and Software. The client uses a bespoke system that they will bring you up to speed on so a willingness to learn quickly is essential. … What you need. Experience of a Service Desk environment. Good skills with IT support in general. Windows OS Active Directory O365 (preferred) A solid understanding of network and network troubleshooting (preferred) Good communication skills. Be able to get to site. UK citizenship. To apply. Please either apply through this advert or emailing me directly via . For further More ❯

1st Line Technical Support Analyst Reading/Hybrid What it's like to work at Landmark : At Landmark, you'll find a friendly, dynamic, and supportive team that values bold ideas, big dreams, and active curiosity. We foster a culture of innovation, encouraging everyone to contribute to the development and direction of our … and sociability are at the heart of what we do, and we take pride in coming together to achieve great things. We offer a range of benefits to support your well-being and career growth, including: • Competitive Salary • Generous Holiday Allowance: 25 days' holiday plus bank holidays, with the option of adding up to 5 additional unpaid leave … of customer-affecting bugs and issues. You will also be a key contributor to knowledge enhancement by proactively creating and updating knowledge base articles to improve fault resolution at 1st Line. About You: You’ll be stepping into an inspiring career with real opportunities for growth. We hire ambitious and passionate talent into our business and are proud of More ❯

Healthcare's newSupport Analyst We're looking for a highly motivated individual who enjoys learning and problem-solving to join our Support Team as a 1st Line Support Analyst . As the first point of contact for our customers, Support Analysts and are responsible for managing and … resolving incoming support queries by phone and email. Providing a good customer experience at every interaction is key to how we support our customers. This role involves listening to and understanding customers to assist them in using their Radar Healthcare system day-to-day, and identifying issues or bugs that need to be escalated. Ideal candidates … have strong problem-solving skills, excellent communication abilities, and a passion for learning within a fast-paced software support environment Please note that shifts will cover periods between 8am and 6pm (35hrs/week) What you'll be doingto make a difference: Provide an excellent customer experience day to day through clear communication, empathy and understanding. Log and More ❯

s new Support Analyst We're seeking a motivated individual who enjoys learning and problem-solving to join our Support Team as a 1st Line Support Analyst . As the first point of contact for our customers, Support Analysts manage and resolve support … assisting with system use, and escalating bugs or problems as needed. Ideal candidates possess strong problem-solving skills, excellent communication, and a passion for learning in a dynamic support environment. Please note that shifts will cover hours between 8am and 6pm (35 hours/week). What you'll be doing to make a difference: Providing excellent customer … service with clear communication and empathy. Logging and responding to support queries within SLA guidelines. Investigating and resolving issues. Escalating tickets to higher support levels as necessary. Collaborating with internal teams to align support with implementation and operational goals. Contributing to the development of support documentation and FAQs. Identifying opportunities to improve More ❯

We are Hiring for an incredibly supportive company- Senior Regional 1st Line IT Support Analyst - Eastleigh (Hampshire) £40,560 (plus comprehensive benefits) benefits including pension schemes with contributions up to 10%, 28 days holiday + the opportunity to buy and sell holiday, Life assurance of 5x your annual salary, Generous parental and family … leave, Health and wellbeing packages This is a Permanent, Full-Time vacancy Your new role We're delighted to announce we're looking for a Senior Regional 1st Line Support Analyst to support, manage and inspire our fantastic 1st Line team to continue to deliver a first class … can be worked from at a place of your choosing whether that's at another of our offices, a cafe or at home. You have: Substantive experience in a 1st Line IT support role and: • Experience or enthusiasm and desire to manage a group of talented individuals. • Proactive approach to minimising failure demand in service More ❯

proud to be recruiting on behalf of a dynamic and forward-thinking business that’s looking to expand its IT support team with the addition of a 1st Line Support Analyst. This is not your typical support role, our client needs someone who’s just as comfortable speaking with clients as … act as a trusted support partner—solving problems, answering integration queries, and ensuring clients have a smooth experience from day one. What You’ll Be Doing: Delivering 1st line technical support via phone, email, and ticketing system Troubleshooting a range of issues across software and systems Supporting external clients during onboarding and integration … 2nd/3rd line teams when needed Working closely with internal teams to ensure a seamless client journey Who We Are Looking For! Previous experience in a 1st line support/helpdesk environment Confident communicator with excellent client-facing skills Exposure to onboarding processes or client integration support is highly desirable More ❯

First Line Analyst: Desktop, Ticketing, Support, Troubleshoot, Break fix - (RL7865) Our Global Enterprise Client is looking for First Line Analyst to join their team. Start date: ASAP Duration: up to 120 days (initially) Pay Rate: £114/day (PLEASE NOTE: Employer NI is paid for by the client) Total Daily … procedures either from the Authority (site regulations etc) or the customer. 2 year+ experience in a PC field service environment or PC field Workshop environment Hardware - Diagnose, troubleshoot, support & repair (including complex laptop break/fix repairs) Accredited or willing to go through HP & Dell - Desktop and Laptop training Soft Skills: Flexible approach and ability to work co … skills to establish/maintain relationships and interact with team members Strong organisation and time management skills Strong analytical and problem-solving skills To apply for this First Line Analyst contract job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be More ❯