Carlisle, Cumbria, United Kingdom Hybrid / WFH Options
Recruitment Revolution
Lake District, IT & Website Development Company with arguably one of the best office views in the UK? We are looking for a talented Technical Engineer (2nd or 3rdLine) to join our amazing engineering team. This opportunity comes with the flexibility to work from home 1-2 days per week, for the rest of the … week you will be present at our stunning offices overlooking Skiddaw. Role info: Technical IT Support Engineer (2nd or 3rdLine) Keswick, Lake District Office Based 3-4 Days Per Week/Hybrid Working - Accessible from Carlisle, Cockermouth, Penrith, Workington & Windermere £27,000 - £37,000 Depending on Experience Full Time - Permanent Hours: 40 Hours Per … security. It's a varied and rewarding role, perfect for someone who enjoys solving problems and getting stuck into real, hands-on engineering work. Key Responsibilities: • Providing 2nd and 3rdline support for servers, networks, cloud platforms and VoIP systems • Designing, quoting and delivering Windows Server infrastructure and backup solutions • Supporting clients remotely, by phone and on More ❯
Carlisle, Cumbria, North West, United Kingdom Hybrid / WFH Options
Recruitment Revolution
Lake District, IT & Website Development Company with arguably one of the best office views in the UK? We are looking for a talented Technical Engineer (2nd or 3rdLine) to join our amazing engineering team. This opportunity comes with the flexibility to work from home 1-2 days per week, for the rest of the … week you will be present at our stunning offices overlooking Skiddaw. Role info: Technical IT Support Engineer (2nd or 3rdLine) Keswick, Lake District Office Based 3-4 Days Per Week/Hybrid Working - Accessible from Carlisle, Cockermouth, Penrith, Workington & Windermere £27,000 - £37,000 Depending on Experience Full Time - Permanent Hours: 40 Hours Per … cyber security. Its a varied and rewarding role, perfect for someone who enjoys solving problems and getting stuck into real, hands-on engineering work. Key Responsibilities: Providing 2nd and 3rdline support for servers, networks, cloud platforms and VoIP systems Designing, quoting and delivering Windows Server infrastructure and backup solutions Supporting clients remotely, by phone and on More ❯
Keswick, Cumbria, North West, United Kingdom Hybrid / WFH Options
Recruitment Revolution
Lake District, IT & Website Development Company with arguably one of the best office views in the UK? We are looking for a talented Technical Engineer (2nd or 3rdLine) to join our amazing engineering team. This opportunity comes with the flexibility to work from home 1-2 days per week, for the rest of the … week you will be present at our stunning offices overlooking Skiddaw. Role info: Technical IT Support Engineer (2nd or 3rdLine) Keswick, Lake District Office Based 3-4 Days Per Week/Hybrid Working - Accessible from Carlisle, Cockermouth, Penrith, Workington & Windermere £27,000 - £37,000 Depending on Experience Full Time - Permanent Hours: 40 Hours Per … security. It's a varied and rewarding role, perfect for someone who enjoys solving problems and getting stuck into real, hands-on engineering work. Key Responsibilities: • Providing 2nd and 3rdline support for servers, networks, cloud platforms and VoIP systems • Designing, quoting and delivering Windows Server infrastructure and backup solutions • Supporting clients remotely, by phone and on More ❯
Walden, Essex Salary: £35,000 £40,000 per annum Job Type: Full-time | On-site Overview: Our client, a fast-growing IT solutions provider, is seeking an experienced ThirdLineEngineer to support complex infrastructure environments and deliver high-quality IT services to a diverse client base. Key Responsibilities: Perform Windows Server upgrades (including 2025). … perform patching (including Oracle-based platforms). Carry out network upgrades involving OSPF, BGP, and Multi-Link Aggregation. Configure and support Veeam solutions and Microsoft 365 integrations. Deliver third-line support and troubleshoot infrastructure issues. Collaborate with project teams to implement tailored IT solutions. Required Skills & Experience: Strong knowledge of Windows Server and Microsoft 365 migrations. Experience with … Competitive salary Free parking Company events Opportunities to work on impactful IT projects with a skilled and supportive team Apply Now: Were looking for a capable and motivated ThirdLineEngineer ready to make an impact. Apply with your CV to learn more. Inclusivity: We are an equal opportunities recruiter and welcome applications from all backgrounds. More ❯
Swindon, Wiltshire, South West, United Kingdom Hybrid / WFH Options
Set2Recruit
Azure 3rdLineEngineer (Managed Service Provider) Job Title: Azure 3rdLineEngineer Salary: £55,000 £60,000 DOE Role Overview We are looking for an experienced and highly skilled Azure 3rdLineEngineer to join our technical team within a dynamic and fast-paced … Managed Service Provider (MSP) environment. This role will focus on advanced support of Microsoft Azure-based solutions for multiple clients across a range of industries. Key Responsibilities Provide expert 3rdline support for Microsoft Azure environments, hybrid cloud systems, and core infrastructure services. Respond to and resolve escalated technical incidents and service requests Monitor and maintain the … issues where necessary to Microsoft or third-party support teams. Support the technical enablement of junior staff and provide mentoring when required. Essential Skills & Experience Proven experience in a 3rdline support or infrastructure engineer role within an MSP or IT service provider environment. Strong knowledge of Azure services, including VMs, Azure Landing Zone, Storage More ❯
Cardiff, South Glamorgan, Wales, United Kingdom Hybrid / WFH Options
100% IT Recruitment Ltd
3rdLine Support Engineer Nr Cardiff - hybrid working (2 days from home a week) £40,000 - £45,000 + Benefits listed below. This is a fantastic opportunity for you, a 3rdLine Support Engineer/Workplace Operations Engineer, to join a leading IT company based near Cardiff. You … will be supporting external clients with all of their IT requirements - 3rdLine, but also involved with the management and implementation experience of various devices, software and solutions including the management and implementation experience of: Enterprise EUC environments, including Windows, macOS, mobile devices, virtual desktops (VDI), and collaboration tools. Microsoft 365, Intune, Active Directory, Group Policy, and … various AV Technologies Networking - Support and maintenance Edge Security management e.g. Configure, manage and monitor firewalls, VPON's and security appliances As the Workplace Operations Engineer/3rdLine Support Engineer, you will carry a range of technical and customer-focussed responsibilities, including: Delivering outstanding 3rdline technical support as More ❯
Cardiff, Wales, United Kingdom Hybrid / WFH Options
Taishi Consulting
Nr Cardiff - hybrid working (2 days from home a week) £40,000 - £45,000 + Benefits listed below. This is a fantastic opportunity for you, a 3rdLine Support Engineer/Workplace Operations Engineer, to join a leading IT company based near Cardiff. Requirements You will be supporting external clients with all of … their IT requirements - 3rdLine, but also involved with the management and implementation experience of various devices, software and solutions including the management and implementation experience of: Enterprise EUC environments, including Windows, macOS, mobile devices, virtual desktops (VDI), and collaboration tools. Microsoft 365, Intune, Active Directory, Group Policy, and other modern workplace technologies. Virtualisation technologies (e.g., Proxmox … AV Technologies Networking - Support and maintenance Edge Security management e.g. Configure, manage and monitor firewalls, VPON's and security appliances Responsibilities As the Workplace Operations Engineer/3rdLine Support Engineer, you will carry a range of technical and customer-focussed responsibilities, including: Delivering outstanding 3rdline technical support as More ❯
Are you an experienced 3rdLine Enginee r with a solid MSP background? Do you enjoy tackling a mix of infrastructure and networking challenges? Looking for a role that keeps you hands-on, technical, and client-facing? This 3rdLine Infrastructure Engineer role could be a great fit. Join a growing and … a range of SME clients. Salisbury – Hybrid working (mix of office, home, and client site) £32,000 – £40,000 DOE Driving licence required – client site visits involved As a 3rdLine Infrastructure Engineer, what you will be doing: Providing 3rdline support and infrastructure troubleshooting Leading smaller client projects and re-architecting … troubleshooting Comfortable working across a broad IT estate (hardware, software, cloud, networking) Experience delivering infrastructure projects and identifying opportunities for improvement You will need: Experience in a 2nd/3rdline role within an MSP environment Strong communication skills and client-facing confidence A methodical and calm approach under pressure Full UK driving licence and access to More ❯
Job Title: IT Support Engineer - 1st to 3rdLine Location: Corby, Northamptonshire Salary: £28,000 to £35,000 Benefits: Pension Possibly the friendliest bunch of people I have recruited for in a long while. This is a great opportunity to work for an MSP, founded 10 years ago and growing fast. They are about to … Corby, and due to winning some great new clients they need to grow their support team. You will get to work with all sorts of technologies from 1st to 3rdline as well as projects. They cover support, networking, data and cyber security, so no two days will be the same. The role is based five days More ❯
Job Description Kenneth Brian Associates are recruiting for an exciting opportunity to join a leading business as a 3rdLine IT Support Engineer. The role will be responsible for 2nd and 3rdline support tickets, maintaining and troubleshooting Citrix environments and resolving technical challenges. Please note this will be a 12-18 month contract … so candidates need to be happy to commit to this and be available on a short notice period Responsibilities: Supporting 2nd and 3rdline tickets - logging, resolving or escalating where necessary Ensuring tickets are resolved within a timely manner and customers are kept up to date Installing, configuring and maintaining cloud based applications and infrastructure Implementing new More ❯
IT Infrastructure Engineer 2 nd and 3 rd Line with Japanese Our client, a global company, is looking to recruit an IT Support Engineer with 2 nd and 3 rd line experience. You must be able to speak in both English and Japanese. Key Responsibilities: IT Infrastructure related projects Communicate and coordinate … with users in each office (in English) Provide support to end users during system deployment/migration (User manual, user training) Act as 2 nd/3 rd line support for IT infrastructure related enquiries and incidents Escalate incidents to the appropriate vendors Incident management with the ticketing system (e.g. ServiceNow) Skills/Knowledge: Technical: Proven working experience … network knowledge (e.g. TCP/IP, proxy, firewall, switching, routing, and WiFi) Basic operating system knowledge (e.g. Windows 10, Windows Server, Azure) Basic Microsoft Office 365 knowledge Second line level technical support and problem-solving skills Communication: Strong interpersonal communication skills Ability to work both independently and as part of a team Adaptability to work in a fast More ❯
Job Title: DV Cleared 3rdLine Exchange Support Engineer Location: Basingstoke - Occasional travel to London Rate: Up to £600pd via an approved umbrella company Contract Duration: six month initial contract with possible extension Are you reliable and keen to learn, can you work well in a team? Do you want to make an impact and … to help support are secure system and user community. This is your world and your opportunity to transform it for the better. Your role We are looking for a 3rdLine Exchange Support Engineer to work with our 3rdLine team and Engineering teams. Your role will involve assisting high profile user More ❯
Job Title: DV Cleared 3rdLine Exchange Support Engineer Location: Basingstoke - Occasional travel to London Rate: Up to 600pd via an approved umbrella company Contract Duration: six month initial contract with possible extension Are you reliable and keen to learn, can you work well in a team? Do you want to make an impact and … to help support are secure system and user community. This is your world and your opportunity to transform it for the better. Your role We are looking for a 3rdLine Exchange Support Engineer to work with our 3rdLine team and Engineering teams. Your role will involve assisting high profile user More ❯
IT Infrastructure Engineer 2 nd and 3 rd Line with Japanese Our Client an global company are looking to recruit an IT Support Engineer with 2 nd and 3 rd Line experience. You must be able speak in both English and Japanese. IT infrastructure system support and maintenance. Liaison with end user … using Japanese and English, working closely with related parties to ensure a coordinated approach to IT infrastructure support and projects. Key Responsibilities: IT Infrastructure Engineer IT Infrastructure related project Communicate and coordinate with the person in charge of the project in HQ (in Japanese) Communicate and coordinate with the user in each office (in English) Provide support for … to end users during system deployment/migration(User manual, user training) Global User Support Act as 2 nd/3 rd line support for IT infrastructure related enquiries and incidents. Escalate the incidents to the appropriate vendors. Incident management with the ticketing system (etc. ServiceNow). Skills/Knowledge: Technical Proven working experience in IT Service management More ❯
Bromsgrove, Worcestershire, England, United Kingdom Hybrid / WFH Options
Klipboard
to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively We are seeking a 3rdLine Support Engineer to join our dynamic team and provide exceptional technical support to a global client base. This role offers the opportunity to transition … administering Microsoft 365 services (Email, OneDrive, Teams, SharePoint). Understanding of IT security practices and tools (e.g., Antivirus, Email Filtering, Web Filtering). Required Experience Previous experience within a 3rdLine Role is extremely desirable Previous experience within an MSP environment is preferred Active Directory: 3 years Microsoft Windows Server: 3 years IP networking: 2 year Microsoft More ❯
Job Description Support Engineer - Law Firm (2nd/3rdLine Support) Location: Onsite - Bristol A leading law firm based in Bristol is seeking a skilled and proactive 2nd/3rdLine Support Engineer to join its in-house IT team. This is a fantastic opportunity to play a key role … cloud environments, and collaborating with internal teams and third-party vendors to ensure the smooth operation of IT services. Key Responsibilities: Technical Support & Troubleshooting: Handle escalations from 1st line support, resolving complex issues across servers, networks, applications, and security systems. Cloud Infrastructure: Support and optimize cloud environments (Azure, AWS, Google Cloud), including involvement in migrations and performance enhancements. More ❯
As a ThirdLineEngineer , you will serve as a senior technical specialist within the IT team, responsible for resolving the most complex and critical issues that cannot be addressed by First or Second Line support. You will play a key role in maintaining and improving the organisation’s IT infrastructure, performing deep-dive … to system design, strategic projects, and continuous service improvement. Key Responsibilities: Expert-Level Support & Issue Resolution Take ownership of high-level, complex incidents and problems escalated from Second Line Support Perform in-depth diagnostics and root cause analysis across infrastructure, systems, and applications Develop and implement long-term fixes and preventative measures to reduce repeat incidents Infrastructure Management … security enhancements Identify opportunities to improve system reliability, performance, and scalability Document technical processes, known issues, and architectural decisions in the knowledge base Essential: Proven experience in a ThirdLine or senior infrastructure support role Strong expertise in server administration, networking, virtualisation, and storage solutions Solid understanding of IT security principles and best practices Ability to carry out More ❯
days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. As a ThirdLineEngineer , you will serve as a senior technical specialist within the IT team, responsible for resolving the most complex and critical issues that cannot be addressed by First or Second Line … escalated incidents, you will contribute to system design, strategic projects, and continuous service improvement. Key Responsibilities: Take ownership of high-level, complex incidents and problems escalated from Second Line Support Perform in-depth diagnostics and root cause analysis across infrastructure, systems, and applications Develop and implement long-term fixes and preventative measures to reduce repeat incidents Infrastructure Management … and security enhancements Identify opportunities to improve system reliability, performance, and scalability Document technical processes, known issues, and architectural decisions in the knowledge base Proven experience in a ThirdLine or senior infrastructure support role Strong expertise in server administration, networking, virtualisation, and storage solutions Solid understanding of IT security principles and best practices Ability to carry out More ❯
South West London, London, England, United Kingdom
Nigel Frank International
Job Title: 3rdLine Support Engineer Location: South West London (On-site in Wimbledon) Salary: Up to £45,000 DOE About the Role/Company This is an exciting opportunity to join a growing IT Support company based in South West London. They are seeking a highly skilled and experienced 3rdLine Support Engineer to join their dynamic … team. The company supports a diverse portfolio of clients across both the public and private sectors, with a strong reputation for delivering reliable and responsive IT services. As a 3rdLineEngineer, you'll be the go-to expert for complex technical issues and escalations, working with the latest Microsoft Cloud technologies. You'll also More ❯
your recruiter to learn more. Base pay range We’re working with a well-established, friendly Managed Service Provider (MSP) based in Maldon, Essex, who are looking for a 3rdLine IT Engineer to join their growing team. This is a fantastic opportunity for a skilled, experienced engineer who enjoys solving complex technical … re looking for a senior role with real variety, plenty of autonomy, and ongoing opportunities to gain further certifications, this could be a perfect fit. The Role: As a 3rdLineEngineer, you’ll be a senior technical point of escalation within the business, supporting both the Service Desk team and clients directly. You’ll … environment Structured training & funded certifications Senior technical role with autonomy and variety Ongoing career progression opportunities Regular team events and a positive, supportive culture If you’re an experienced 3rdLineEngineer looking for your next challenge with a genuinely nice company that invests in its people — apply now! Seniority level Seniority level Mid-Senior More ❯
Country: United Kingdom Location: Farringdon Sector: Infrastructure & IT Salary: GBP 30K to £40K Job Type: Permanent 3rdLine Support Engineer – Central London - Permanent Endeavour Recruitment has a rare opportunity to join an innovative global digital company as part of their Systems Administration Department. The team supports overall development and live server infrastructures, both Windows and More ❯
We currently have an exciting opportunity for a Technical Support Engineer - 3rdLine to join our Technology and Data Team in either our Haywards Heath, Manchester or Guernsey locations. Occasional working from the office required but we are flexible. You’ll be responsible for providing exceptional, escalated support for a variety of products, services and … change and improved ways of working. What’s Involved: Proactively deliver and maintain the desktop, telephony, and application infrastructure so that it is supported, and failures minimised. Engage in 3rdline level BAU support, troubleshooting and delivery of modern technologies. Provide a technical escalation point for first and second line colleagues. Proactively engage with users … Managing the life cycle of service requests and incidents. Log, analyse, triage, and prioritise all IT Incidents, service requests, Problems and Changes received via all communication channels into the 3rdline team. Engage in the support and delivery of technology projects. Ensure all hardware images are maintained and deployed to a secure, high performing ‘gold’ standard within More ❯
a well-established local Managed Service Provider (MSP), who provides an exceptionally high level of customer service and support to their diverse customer base are looking for a 2nd - 3rdLine IT Support Engineer. They are a Microsoft Gold Partner and Dell Gold Partner. Their clients are primarily SME sized (5 to 150 users), but across a … radius. Their office environment is open plan, with a busy but friendly atmosphere. You will be working within the support and installations team, providing 2nd line and 3rdline levels of service to clients. Primary technology focus is Microsoft 365 - but you will also be involved with (and must have strong interest in) supporting and … ticket queue, ownership of problems, and escalation of tickets are important on a day- to-day basis. Ideal Candidate: You must be self-motivated and an experienced support engineer, who has the right mindset to want to continue to learn and advance your technical knowledge. Preferably with a view to eventually taking on more project work or account More ❯
Manchester, England, United Kingdom Hybrid / WFH Options
Cl Sh
us stand out, help us succeed. We’re ambitious. We’re growing. We’ve won awards. We currently have an exciting opportunity for a Technical Support Engineer - 3rdLine to join our Technology and Data Team in either our Haywards Heath, Manchester or Guernsey locations. Occasional working from the office required but we are flexible. … you’ll be doing and apply! What’s Involved: Proactively deliver and maintain the desktop, telephony, and application infrastructure so that it is supported, and failures minimised. Engage in 3rdline level BAU support, troubleshooting and delivery of modern technologies. Provide a technical escalation point for first and second line colleagues. Proactively engage with users … Managing the life cycle of service requests and incidents. Log, analyse, triage, and prioritise all IT Incidents, service requests, Problems and Changes received via all communication channels into the 3rdline team. Engage in the support and delivery of technology projects. Ensure all hardware images are maintained and deployed to a secure, high performing ‘gold’ standard within More ❯
Oakley Recruitment is working in partnership with an expanding organisation based in Tamworth. This is an excellent opportunity to join this expanding group as a 3rdLine Support Engineer Is your CV ready If so, and you are confident this is the role for you, make sure to apply asap. Culture and Environment You will … the virtualisation environment, including Microsoft and Linux operating systems Evaluating products and upgrades for appropriateness, oversee and implement system upgrade strategies Maintaining Dell server environment across multiple locations Providing 3rd-level support to Helpdesk engineers Leading the design, implementation, and maintenance of complex solutions, coordinating activities with other technical personnel as appropriate Developing and analysing highly complex system standards … personnel Develop strategies to manage the frequency of appropriate support packages/patch applications Monitoring server backups and network uptime maintenance and providing appropriate recommendations when required Liaising with 3rd party vendors for support and procurement Coordinating proposals and work estimates involving various system administration projects and solutions with business development personnel Designing and implementing secure systems, network policies More ❯